One of the things that sets Redwood Credit Union apart is their dedication to constantly improving the member experience. They have always rigorously collected feedback and ideas from their employees on ways to improve the customer experience, but in 2016 Brett Martinez wanted to enhance their system by using software that would make the process transparent and collaborative.
Learn how Redwood Credit Union
- Implemented more than 80 ideas in its first year
- Engaged more than 70% of their staff on the platform
Noted an improvement to the credit union’s overall Net Promoter Score
“The tool has taken our existing process and given it so much more power.” – Andy Ramos, SVP/Member Experience, Redwood Credit Union