{"id":73120,"date":"2022-02-14T12:24:24","date_gmt":"2022-02-14T16:24:24","guid":{"rendered":"http:\/\/ideascale.com\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ec%88%9c%ec%84%9c%eb%8f%84-%ec%98%88%ec%8b%9c\/"},"modified":"2024-05-20T01:56:53","modified_gmt":"2024-05-20T05:56:53","slug":"%ec%88%9c%ec%84%9c%eb%8f%84-%ec%98%88%ec%8b%9c","status":"publish","type":"post","link":"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ec%88%9c%ec%84%9c%eb%8f%84-%ec%98%88%ec%8b%9c\/","title":{"rendered":"\uc544\uc774\ub514\uc5b4\ub97c \uac04\uc18c\ud654\ud558\ub294 10\uac00\uc9c0 \uc21c\uc11c\ub3c4 \uc608\uc2dc"},"content":{"rendered":"<h2 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"36\" data-lineheight=\"45px\">10\uac00\uc9c0 \ud50c\ub85c\ucc28\ud2b8 \uc608\uc2dc \ubc0f \uc0ac\uc6a9 \uc0ac\ub840<\/h2>\n<p>\ud50c\ub85c\ucc28\ud2b8\ub294 \uc0ac\ub78c\ub4e4\uc774 \ud504\ub85c\uc138\uc2a4\ub098 \uc6cc\ud06c\ud50c\ub85c\ub97c \uc774\ud574\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \uc911\uc694\ud55c \uc2dc\uac01\uc801 \ubcf4\uc870 \uc790\ub8cc\uc774\ubbc0\ub85c \ub2e4\uc591\ud55c \uc6a9\ub3c4\ub85c \ud65c\uc6a9\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc5d0\ub294 \ub2e4\uc591\ud55c \ud15c\ud50c\ub9bf\uacfc \uad6c\uc870\uac00 \uc788\uc73c\uba70, \ubaa8\ub450 \uc870\uae08\uc529 \ub2e4\ub978 \uc0ac\uc6a9 \uc0ac\ub840\ub97c \uac00\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uae00\uc5d0\uc11c\ub294 10\uac00\uc9c0\uc758 \ub2e4\uc591\ud55c \ud50c\ub85c\ucc28\ud2b8 \uc608\uc2dc\ub97c \uc0b4\ud3b4\ubcf4\uace0 \ub2e4\uc591\ud55c \uc0ac\uc6a9 \uc0ac\ub840\uc5d0 \ub300\ud574 \uac04\ub7b5\ud558\uac8c \uc124\uba85\ud569\ub2c8\ub2e4.<\/p>\n<h3 id=\"outlining-a-customer-journey-map\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 26; line-height: 1.3; --minfontsize: 26;\" data-fontsize=\"26\" data-lineheight=\"33.8px\">\uc608\uc81c 1. \uace0\uac1d \uc5ec\uc815 \ub9f5 \uac1c\uc694<\/h3>\n<p><a href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ec%88%9c%ec%84%9c%eb%8f%84-%ed%85%9c%ed%94%8c%eb%a6%bf-%ec%a0%95%ec%9d%98\/\">\ud50c\ub85c\ucc28\ud2b8 \ud15c\ud50c\ub9bf\uc744<\/a> \uc27d\uac8c \uc801\uc6a9\ud560 \uc218 \uc788\ub294 \ud55c \uac00\uc9c0 \ubc29\ubc95\uc740 \uace0\uac1d \uc5ec\uc815 \ub9f5\uc758 \uc724\uacfd\uc744 \uadf8\ub9ac\ub294 \uac83\uc785\ub2c8\ub2e4. \uc644\uc804\ud55c \ud615\ud0dc\uc758 \uc5ec\uc815 \ub9f5\uc744 \ub9cc\ub4e4\uae30 \uc804\uc5d0 \ube0c\ub808\uc778\uc2a4\ud1a0\ubc0d, \uac1c\uc694 \uc791\uc131, \uc815\ub9ac \ub4f1 \uc5ec\ub7ec \ub2e8\uacc4\ub97c \uace0\ub824\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uac1c\uc694 \ub2e8\uacc4\uc5d0\uc11c \ud50c\ub85c\ucc28\ud2b8 \ud15c\ud50c\ub9bf\uc744 \uc0ac\uc6a9\ud558\uba74 \ud300\uc774 \uace0\uac1d\uc758 \uc5ec\uc815\uc744 \uad00\ub9ac \uac00\ub2a5\ud55c \ub2e8\uacc4\ub85c \ub098\ub204\ub294 \ubc29\ubc95\uc744 \uc774\ud574\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \ud6cc\ub96d\ud55c \ub9ac\uc18c\uc2a4\uc785\ub2c8\ub2e4. \uc774 \ud615\uc2dd\uc73c\ub85c \uc5ec\uc815\uc744 \ub2e4\uc774\uc5b4\uadf8\ub7a8\ud654\ud558\uba74 \ubc29\ud5a5\uc131, \uba85\ud655\ud55c \ub2e8\uacc4 \ubc0f \uc5ec\uc815\uc744 \uac1c\uc120\ud560 \uc218 \uc788\ub294 \uc7a5\uc18c\ub97c \uc81c\uacf5\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<p>\ube0c\ub808\uc778\uc2a4\ud1a0\ubc0d \uacfc\uc815\uc5d0\uc11c \ub2e8\uacc4\ub97c \ub9cc\ub4e4\uace0 \uc5b4\ub5a4 \uc791\uc5c5\uc774 \ud2b9\uc815 \uc751\ub2f5\uc5d0 \ud574\ub2f9\ud558\ub294\uc9c0 \uac15\uc870\ud558\uba74 \uc21c\uc11c\ub3c4 \ud15c\ud50c\ub9bf\uc774 \ub354 \uba85\ud655\ud574\uc9c0\uae30 \uc2dc\uc791\ud558\uae30 \ub54c\ubb38\uc5d0 \uc774 \uac1c\uc694 \uc791\uc131 \uacfc\uc815\uc740 \uc885\uc885 \ube0c\ub808\uc778\uc2a4\ud1a0\ubc0d\uacfc \ud568\uaed8 \uc9c4\ud589\ub429\ub2c8\ub2e4. \ud50c\ub85c\ucc28\ud2b8\ub294 \uace0\uac1d \uc5ec\uc815\uc744 \ud55c\ub208\uc5d0 \ud30c\uc545\ud560 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc640\uc8fc\uba70, \ube0c\ub808\uc778\uc2a4\ud1a0\ubc0d \ub2e8\uacc4\uc5d0\uc11c\ub294 \uc0ac\uc6a9\uc790\uc758 \uad6c\uccb4\uc801\uc778 \uac10\uc815\uc744 \uc790\uc138\ud788 \uc124\uba85\ud569\ub2c8\ub2e4. \uc774\ub807\uac8c \ud558\uba74 \ub450 \uac00\uc9c0\ub97c \uacb0\ud569\ud558\uc5ec \uace0\uac1d\uc758 \uc5ec\uc815\uc5d0 \ub300\ud55c \uc804\uccb4\uc801\uc778 \uadf8\ub9bc\uc744 \uadf8\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"outlining-a-customer-journey-map\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 26; line-height: 1.3; --minfontsize: 26;\" data-fontsize=\"26\" data-lineheight=\"33.8px\">\uc608 2. \ud504\ub9ac\ub79c\uc11c \ud504\ub85c\uc81d\ud2b8 \uae30\ud68d<\/h3>\n<p>\ud504\ub9ac\ub79c\uc11c \uc791\uc5c5\uc790\uac00 \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \ud55c \uac00\uc9c0 \ud070 \ubc29\ubc95\uc740 \ud504\ub85c\uc81d\ud2b8\ub97c \uc2dc\uc791\ud558\uae30 \uc804\uc5d0 \ud50c\ub85c\ucc28\ud2b8 \uc608\uc2dc\ub97c \ubcf4\uc5ec\uc8fc\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc644\ub8cc\uc5d0 \ub3c4\ub2ec\ud558\uae30\uae4c\uc9c0 \uc18c\uc694\ub418\ub294 \ud504\ub85c\uc138\uc2a4\ub97c \uac1c\uad04\uc801\uc73c\ub85c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud2b9\ud788 \uc774\ub7ec\ud55c \ud504\ub85c\uc81d\ud2b8\uac00 \uad6c\uccb4\uc801\uc774\uace0 \uace0\uac1d\uc774 \uc644\uc81c\ud488\uc5d0 \ubb34\uc5c7\uc774 \ub4e4\uc5b4\uac00\ub294\uc9c0 \uc798 \ubaa8\ub97c \uc218 \uc788\ub294 \uacbd\uc6b0, \ud504\ub85c\uc138\uc2a4\uc758 \uac01 \ub2e8\uacc4\ub97c \uc124\uba85\ud558\ub294 \uc26c\uc6b4 \uc2dc\uac01\uc801 \uac1c\uc694\ub97c \ubcf4\uc5ec\uc8fc\ub294 \uac83\uc774 \ud070 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub807\uac8c \ud558\uba74 \uc0c1\ub300\ubc29\uc774 \ud504\ub85c\uc81d\ud2b8\uc5d0 \uc5ec\ub7ec\ubd84\uc744 \uace0\uc6a9\ud558\uae30\ub85c \uacb0\uc815\ud560 \ub54c \uc548\uc2ec\ud560 \uc218 \uc788\uace0, \uc5ec\ub7ec\ubd84\uacfc \uc0c1\ub300\ubc29 \ubaa8\ub450 \ud504\ub85c\uc81d\ud2b8 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc18c\ud1b5\ud560 \uc218 \uc788\ub294 \uae30\ub300\uce58\ub97c \uac16\uac8c \ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<h3 id=\"outlining-a-customer-journey-map\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 26; line-height: 1.3; --minfontsize: 26;\" data-fontsize=\"26\" data-lineheight=\"33.8px\">\uc608 3. \uc678\ubd80 \uc6cc\ud06c\ud50c\ub85c \uad00\ub9ac<\/h3>\n<p>\ud504\ub9ac\ub79c\uc11c \ud504\ub85c\uc81d\ud2b8 \uacc4\ud68d\uc744 \uc138\uc6b0\ub294 \uac83\uacfc \ub9c8\ucc2c\uac00\uc9c0\ub85c \uc678\ubd80 <a href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ec%88%9c%ec%84%9c%eb%8f%84-%ed%85%9c%ed%94%8c%eb%a6%bf-%ec%a0%95%ec%9d%98\/\">\uc6cc\ud06c\ud50c\ub85c<\/a> \uad00\ub9ac\ub294 \uace0\uac1d\uc774 \ub0b4\ubd80 \ud504\ub85c\uc138\uc2a4 \uc678\ubd80\uc5d0\uc11c \ud568\uaed8 \uc77c\ud558\ub294 \uc0ac\ub78c\ub4e4\uc5d0\uac8c \uc6cc\ud06c\ud50c\ub85c\uc5d0 \ub300\ud55c \uae30\ub300\uce58\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uacf3\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc6cc\ud06c\ud50c\ub85c\ub97c \ub9cc\ub4e4\uba74 \ud504\ub85c\uc81d\ud2b8 \uc644\ub8cc\uc5d0 \uc774\ub974\ub294 \uacfc\uc815\uc5d0\uc11c \uba85\ud655\ud55c \ub2e8\uacc4\uc640 \ubaa9\ud45c\ub97c \uc804\ub2ec\ud560 \uc218 \uc788\uace0, \ud504\ub85c\uc81d\ud2b8 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc0ac\ub78c\ub4e4\uc774 \uc561\uc138\uc2a4\ud558\uace0 \ubcfc \uc218 \uc788\ub294 \uacf5\ub3d9 \uc791\uc5c5 \uc720\ubb3c\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub294 \uc678\ubd80 \uc11c\ube44\uc2a4\uac00 \uc900\uc218\ud574\uc57c \ud558\ub294 \uc608\uc0b0, \uc2dc\uae30 \ubc0f \ud504\ub85c\uc138\uc2a4\uc5d0 \ub300\ud55c \uc5c4\uaca9\ud55c \ub0b4\ubd80 \uc81c\ud55c\uc774 \uc788\uc744 \ub54c \ud2b9\ud788 \uc720\uc6a9\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc0c1\ud669\uc5d0\uc11c\ub294 \uc791\uc5c5\uc758 \ud750\ub984\uacfc \uae30\ub300\uce58\ub97c \uba85\ud655\ud558\uac8c \ud30c\uc545\ud558\ub294 \uac83\uc774 \uc911\uc694\ud558\uba70, \uc21c\uc11c\ub3c4 \ud15c\ud50c\ub9bf\uc740 \ud6cc\ub96d\ud55c \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<h3 id=\"outlining-a-customer-journey-map\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 26; line-height: 1.3; --minfontsize: 26;\" data-fontsize=\"26\" data-lineheight=\"33.8px\">\uc608 4. \uac04\uc18c\ud654\ub41c \ub0b4\ubd80 \ud504\ub85c\uc138\uc2a4 \ub9cc\ub4e4\uae30<\/h3>\n<p>\uc678\ubd80 \ud504\ub85c\uc138\uc2a4\uc5d0 \ub300\ud55c <a href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ec%88%9c%ec%84%9c%eb%8f%84-%ed%85%9c%ed%94%8c%eb%a6%bf-%ec%a0%95%ec%9d%98\/\">\uc21c\uc11c\ub3c4\ub97c<\/a> \ub9cc\ub4dc\ub294 \uac83\uc774 \uc911\uc694\ud558\ub4ef\uc774 \ub0b4\ubd80\uc801\uc73c\ub85c\ub3c4 \uc21c\uc11c\ub3c4\ub97c \ub9cc\ub4dc\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \ud2b9\ud788 \uc5ec\ub7ec \uc5ed\ud560\uc774 \ud611\uc5c5\ud558\ub294 \uacbd\uc6b0, \uc774\ub4e4\uc5d0\uac8c \uc911\uc559\uc758 \uc6b4\uc601 \ud750\ub984\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc774 \uc131\uacf5\uc758 \uc911\uc694\ud55c \uc9c0\ud45c\uac00 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc774 \ub0b4\ubd80 \ud504\ub85c\uc138\uc2a4\ub97c \ucc98\ub9ac\ud558\ub294 \uc911\uc694\ud55c \ubc29\ubc95 \uc911 \ud558\ub098\ub294 \uc791\uc5c5 \uad00\ub9ac\uc774\uc9c0\ub9cc, \ud50c\ub85c\ucc28\ud2b8\ub294 \ub9e4\uc6b0 \uc720\uc6a9\ud560 \uc218 \uc788\ub294 \ub610 \ub2e4\ub978 \ubc29\ud5a5\uc131\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub0b4\ubd80 \uc21c\uc11c\ub3c4 \uc608\uc2dc\ub294 \uc5ec\ub7ec \uac00\uc9c0 \uc774\uc720\ub85c \uc911\uc694\ud558\uc9c0\ub9cc, \ubb34\uc5c7\ubcf4\ub2e4\ub3c4 \uc0ac\ub78c\ub4e4\uc774 \uc790\uc2e0\uc758 \uc791\uc5c5\uc744 \uc2a4\uc2a4\ub85c \ubaa8\ub2c8\ud130\ub9c1\ud560 \uc218 \uc788\ub294 \ub9e4\uc6b0 \uc5c4\uaca9\ud55c \uc2dc\uc2a4\ud15c\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc21c\uc11c\ub3c4\ub098 \uc6cc\ud06c\ud50c\ub85c \ud15c\ud50c\ub9bf\uc774 \uc5c6\uc73c\uba74 \uc0ac\ub78c\ub4e4\uc740 \uc5c5\ubb34\uc5d0 \ub300\ud574 \uae38\uc744 \uc783\uc5c8\ub2e4\uace0 \ub290\ub07c\uac70\ub098 \ub2e4\uc74c\uc5d0 \uc77c\uc5b4\ub0a0 \uc77c\uc5d0 \ub300\ud574 \uc548\uc77c\ud558\uac8c \uc0dd\uac01\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub7ec\ub098 \uc21c\uc11c\ub3c4 \ud15c\ud50c\ub9bf\uc744 \uc0ac\uc6a9\ud558\uba74 \ud56d\uc0c1 \uc989\uc2dc \uc2e4\ud589\ud560 \uc218 \uc788\ub294 \uba85\ud655\ud55c \ub2e4\uc74c \ub2e8\uacc4\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc0ac\ub78c\ub4e4\uc740 \ub2e4\uc74c \ub2e8\uacc4\ub85c \ub098\uc544\uac00\uae30 \uc704\ud574 \ub354 \ub9ce\uc740 \ub3d9\uae30\ub97c \ubd80\uc5ec\ubc1b\uace0, \uc55e\uc73c\ub85c\uc758 \ucc45\uc784\uc5d0 \ub300\ud55c \uba85\ud655\uc131 \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"outlining-a-customer-journey-map\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 26; line-height: 1.3; --minfontsize: 26;\" data-fontsize=\"26\" data-lineheight=\"33.8px\">\uc608 5. \uc628\ubcf4\ub529 \ud504\ub85c\uc138\uc2a4 \uac04\uc18c\ud654<\/h3>\n<p>\ub0b4\ubd80 \ud504\ub85c\uc138\uc2a4\ub97c \ubb38\uc11c\ud654\ud558\ub294 \uac83\uc774 \uc911\uc694\ud55c \ub610 \ub2e4\ub978 \uc2dc\ub098\ub9ac\uc624\ub294 \ud300\uc5d0 \uc0c8 \uba64\ubc84\ub97c \uc628\ubcf4\ub529\ud560 \ub54c\uc785\ub2c8\ub2e4. \ucc44\uc6a9 \ud504\ub85c\uc138\uc2a4\uc758 \uac00\uc7a5 \ud070 \uc7a5\ubcbd \uc911 \ud558\ub098\ub294 \uc9c1\uc6d0\ub4e4\uc774 \uc790\uc2e0\uc758 \uc5ed\ud560, \uc870\uc9c1 \uc6b4\uc601 \ubc29\uc2dd, \uac1c\uc778\uc758 \uae30\ub300\uce58\ub97c \ud30c\uc545\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \ud2b9\ud788 \uc790\uc2e0\uc758 \uad6c\uccb4\uc801\uc778 \uc5ed\ud560\uc744 \uc774\ud574\ud558\ub294 \ub370 \uc788\uc5b4\uc11c\ub294 \uc790\uc2e0\uc774 \uc5b4\ub514\uc5d0 \uc18d\ud558\uace0 \uc5b4\ub5a4 \uc77c\uc744 \ub2f4\ub2f9\ud558\uace0 \uc788\ub294\uc9c0 \ubbf8\ubb18\ud55c \ucc28\uc774\ub97c \uc774\ud574\ud558\ub294 \ub370 \uba87 \ub2ec\uc774 \uac78\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uac04\ub2e8\ud55c \uc2dc\uac01\uc801 \ub2e4\uc774\uc5b4\uadf8\ub7a8\uc744 \ubbf8\ub9ac \uc81c\uacf5\ud558\ub294 \uac83\uc740 \uc5c5\ubb34 \uc124\uba85\uc744 \uba85\ud655\ud788 \ud558\uace0 \uc77c\uc0c1 \uc5c5\ubb34\uc5d0\uc11c \uc218\ud589\ud574\uc57c \ud558\ub294 \ub2e8\uacc4\ub97c \uc804\ub2ec\ud558\ub294 \uac00\uc7a5 \uc88b\uc740 \ubc29\ubc95 \uc911 \ud558\ub098\uc785\ub2c8\ub2e4. \uc774\ub807\uac8c \ud558\uba74 \uc0ac\ub78c\ub4e4\uc774 \ub2e4\uc74c \ub2e8\uacc4\uc5d0 \ub300\ud574 \uad81\uae08\ud55c \uc810\uc774 \uc788\uc744 \ub54c \ucc38\uace0\ud560 \uc218 \uc788\ub294 \uc2dc\ud2b8\ub97c \uc81c\uacf5\ud558\uace0 \uba85\ud655\ud55c \ucd5c\uc885 \ubaa9\ud45c\ub97c \uc124\uc815\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c, \ubb38\uc11c\ud654\ub41c \uc21c\uc11c\ub3c4 \uc608\uc2dc\uac00 \uc788\uc73c\uba74 \ub354 \ub9ce\uc740 \uc0ac\ub78c\uc774 \ucc44\uc6a9\ub420 \ub54c \ucc38\uc870\ud560 \uc218 \uc788\ub294 \ud45c\uc900\ud654\ub41c \ubb38\uc11c\ub97c \uc81c\uacf5\ud558\uc5ec \uc870\uc9c1 \uc6b4\uc601 \ubc29\uc2dd\uc744 \ubaa8\ub450\uac00 \uacf5\uc720\ud560 \uc218 \uc788\uae30 \ub54c\ubb38\uc5d0 \ubbf8\ub798\ub97c \ub0b4\ub2e4\ubcfc \ub54c \ub9e4\uc6b0 \uc720\uc6a9\ud569\ub2c8\ub2e4.<\/p>\n<p><img decoding=\"async\" class=\"lazyload aligncenter wp-image-58337 size-fusion-800\" src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2022\/02\/Onboarding-Flowchart-800x448.png\" data-orig-src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2022\/02\/Onboarding-Flowchart-800x448.png\" alt=\"Onboarding Flowchart\" width=\"800\" height=\"448\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27800%27%20height%3D%27448%27%20viewBox%3D%270%200%20800%20448%27%3E%3Crect%20width%3D%27800%27%20height%3D%27448%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/ideascale.com\/wp-content\/uploads\/2022\/02\/Onboarding-Flowchart-200x112.png 200w, https:\/\/ideascale.com\/wp-content\/uploads\/2022\/02\/Onboarding-Flowchart-300x168.png 300w, https:\/\/ideascale.com\/wp-content\/uploads\/2022\/02\/Onboarding-Flowchart-400x224.png 400w, https:\/\/ideascale.com\/wp-content\/uploads\/2022\/02\/Onboarding-Flowchart-600x336.png 600w, https:\/\/ideascale.com\/wp-content\/uploads\/2022\/02\/Onboarding-Flowchart-768x430.png 768w, https:\/\/ideascale.com\/wp-content\/uploads\/2022\/02\/Onboarding-Flowchart-800x448.png 800w, https:\/\/ideascale.com\/wp-content\/uploads\/2022\/02\/Onboarding-Flowchart-1024x573.png 1024w, https:\/\/ideascale.com\/wp-content\/uploads\/2022\/02\/Onboarding-Flowchart-1200x672.png 1200w, https:\/\/ideascale.com\/wp-content\/uploads\/2022\/02\/Onboarding-Flowchart-1536x860.png 1536w, https:\/\/ideascale.com\/wp-content\/uploads\/2022\/02\/Onboarding-Flowchart.png 1600w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<h3 id=\"outlining-a-customer-journey-map\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 26; line-height: 1.3; --minfontsize: 26;\" data-fontsize=\"26\" data-lineheight=\"33.8px\">\uc608 6. \uc544\uc6c3\ub9ac\uce58 \uacc4\ud68d \ub9cc\ub4e4\uae30<\/h3>\n<p>\ud64d\ubcf4 \uacc4\ud68d\uc744 \uc138\uc6b0\ub294 \uac83\uc740 \uc77c\ubc18\uc801\uc73c\ub85c \ub9e4\uc6b0 \uacf5\uc2dd\uc801\uc774\uae30 \ub54c\ubb38\uc5d0 \uc2dc\uac01\ud654\ud558\ub294 \uac83\uc774 \uc911\uc694\ud55c <a href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ec%88%9c%ec%84%9c%eb%8f%84-%ed%85%9c%ed%94%8c%eb%a6%bf-%ec%a0%95%ec%9d%98\/\">\uc6cc\ud06c\ud50c\ub85c\uc6b0\uc785\ub2c8\ub2e4<\/a>. \uc81c\ud488\/\uc11c\ube44\uc2a4\ub97c \uc774\uc6a9\ud558\ub294 \uace0\uac1d\uc758 \uc9c4\ud589 \uc0c1\ud669\uc744 \ucd94\uc801\ud558\uace0 \uace0\uac1d\uc758 \ud604\uc7ac \uc704\uce58\uc640 \ubaa9\ud45c\uc5d0 \ub530\ub77c \uace0\uac1d\uc5d0\uac8c \ub2e4\uac00\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc5ec\ub7ec \ub2e8\uacc4\ub97c \uae30\ub85d\ud558\uace0 \uace0\uc720\ud55c \uc5d4\ub4dc\ud3ec\uc778\ud2b8\ub97c \uac00\ub9ac\ud0a4\uba74 \ud2b9\uc815 \uace0\uac1d\uc5d0\uac8c \uc5b4\ub5a4 \uc885\ub958\uc758 \uba54\uc2dc\uc9c0\ub97c \ubcf4\ub0b4\uc57c \ud558\ub294\uc9c0 \uc815\ud655\ud558\uac8c \ubcf4\uc5ec\uc8fc\uae30 \ub54c\ubb38\uc5d0 \ud50c\ub85c\ucc28\ud2b8\uc5d0 \uc798 \ub9e4\ud551\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub294 \uc774\uba54\uc77c \ucea0\ud398\uc778, \uc601\uc5c5 \uc9c0\uc6d0, \ud2b9\uc815 \uace0\uac1d \ud53c\ub4dc\ubc31 \uc218\uc9d1 \ub610\ub294 \uae30\ud0c0 \ubaa8\ub4e0 \uace0\uac1d \ub300\uba74 \uc9c0\uc6d0 \uacc4\ud68d\uc5d0 \uc801\uc6a9\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"outlining-a-customer-journey-map\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 26; line-height: 1.3; --minfontsize: 26;\" data-fontsize=\"26\" data-lineheight=\"33.8px\">\uc608 7. \uc758\ub8cc \uc11c\ube44\uc2a4 \ubc0f \uce58\ub8cc \uc635\uc158 \uad00\ub9ac<\/h3>\n<p>\uc758\ub8cc \ubd84\uc57c\ub294 \uba85\ud655\uc131\uc774 \ub9e4\uc6b0 \uc911\uc694\ud558\uc9c0\ub9cc \uc885\uc885 \ubd80\uc871\ud55c \ubd84\uc57c\uc785\ub2c8\ub2e4. \ud658\uc790\uc640 \uac04\ubcd1\uc778\uc5d0\uac8c \uc5b4\ub5a4 \uce58\ub8cc\ub97c \uae30\ub300\ud560 \uc218 \uc788\uace0 \uc5b4\ub5bb\uac8c \uce58\ub8cc\ub97c \ubc1b\uc744 \uc218 \uc788\ub294\uc9c0\uc5d0 \ub300\ud55c \uac04\ub2e8\ud55c \uc2dc\uac01\uc801 \uac00\uc774\ub4dc\ub97c \uc81c\uacf5\ud558\uba74 \ud658\uc790\uc5d0\uac8c \uac00\uc7a5 \uc801\ud569\ud55c \uc635\uc158\uc744 \uacb0\uc815\ud558\ub294 \ub370 \ub9ce\uc740 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\uc73c\uba70 \uace8\uce58 \uc544\ud508 \uace0\ubbfc\uc744 \ub35c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud658\uc790 \uc785\uc7a5\uc5d0\uc11c\ub294 \ubb34\uc5c7\uc774 \ubcf4\uc7a5\ub418\ub294\uc9c0, \ubb34\uc5c7\uc774 \uc774\uc6a9 \uac00\ub2a5\ud55c\uc9c0, \uc5b4\ub514\uc5d0 \ud574\ub2f9\ub418\ub294\uc9c0 \ud30c\uc545\ud558\ub294 \uac83\uc774 \uc545\ubabd\ucc98\ub7fc \ub290\uaef4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc62c\ubc14\ub978 \ucd5c\uc885 \uacb0\uacfc\ub97c \uc704\ud574 \uc635\uc158\uc744 \uba85\ud655\ud558\uac8c \ucd94\uc801\ud560 \uc218 \uc788\ub294 \uc2dc\uac01\uc801 \ubcf4\uc870 \uc790\ub8cc\ub85c \uc138\ubd84\ud654\ud558\uba74 \ub9e4\uc6b0 \uc720\uc6a9\ud558\uba70 \uc62c\ubc14\ub978 \uce58\ub8cc\ub97c \ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc758\ub8cc\uc9c4\uc758 \uc785\uc7a5\uc5d0\uc11c\ub3c4 \uc758\ub8cc \uc11c\ube44\uc2a4 \uc81c\uacf5 \uacfc\uc815\uc5d0 \ub300\ud55c \uace0\uc720\ud55c \ud750\ub984\ub3c4\ub97c \uacc4\ud68d\ud560 \uc218 \uc788\uae30 \ub54c\ubb38\uc5d0 \ub9e4\uc6b0 \uc720\uc6a9\ud569\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uce58\ub8cc\uac00 \uc131\uacf5\uc801\uc73c\ub85c \uc774\ub8e8\uc5b4\uc9c0\uae30 \uc704\ud574 \ud544\uc694\ud55c \uc5ec\ub7ec \ub2e8\uacc4\uc640 \uce58\ub8cc\uac00 \ub05d\ub09c \ud6c4 \uc77c\uc5b4\ub098\ub294 \uc77c\uc774 \uace0\ub824\ub429\ub2c8\ub2e4. \uc774\ub97c \ubb38\uc11c\ud654\ud558\uba74 \ud070 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\uc73c\uba70 \uc55e\uc73c\ub85c \uae0d\uc815\uc801\uc778 \uc120\ub840\ub97c \ub0a8\uae38 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"outlining-a-customer-journey-map\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 26; line-height: 1.3; --minfontsize: 26;\" data-fontsize=\"26\" data-lineheight=\"33.8px\">\uc608 8. \ucc44\uc6a9 \uc6cc\ud06c\ud50c\ub85c \ub9cc\ub4e4\uae30<\/h3>\n<p>\uc628\ubcf4\ub529\uacfc \ub9c8\ucc2c\uac00\uc9c0\ub85c \ucc44\uc6a9 \ud504\ub85c\uc138\uc2a4\ub97c \uc704\ud55c \uc21c\uc11c\ub3c4 \ud15c\ud50c\ub9bf\uc774 \uc788\uc73c\uba74 \ud6c4\ubcf4\uc790\ub97c \uc120\ubc1c\ud558\uace0 \uc77c\uc815\uc744 \uc7a1\ub294 \ub370 \ub530\ub974\ub294 \uace8\uce58 \uc544\ud508 \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uc21c\uc11c\ub3c4\ub294 \ucc44\uc6a9 \ud30c\uc774\ud504\ub77c\uc778\uc744 \ud1b5\ud574 \uc0ac\uc6a9\uc790\ub97c \ucd94\uc801\ud558\uc5ec \uc0ac\uc6a9\uc790\uc758 \uc0c1\ud0dc\uc5d0 \ub530\ub77c \ub17c\ub9ac\uc801\uc73c\ub85c \ub2e4\uc74c \ub2e8\uacc4\uac00 \ubb34\uc5c7\uc778\uc9c0 \ube60\ub974\uac8c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub807\uac8c \ud6c4\ubcf4\uc790\ub97c \ubd84\ub958\ud558\uba74 \uac01 \ud6c4\ubcf4\uc790\ub97c \uc77c\uc77c\uc774 \uc870\uc0ac\ud560 \ud544\uc694 \uc5c6\uc774 \uc27d\uac8c \uadf8\ub8f9\uc73c\ub85c \ubd84\ub958\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ud5a5\ud6c4 \uc9c4\ud589\ud574\uc57c \ud558\ub294 \ubaa8\ub4e0 \ucc44\uc6a9 \ud504\ub85c\uc138\uc2a4\uc5d0 \uc720\uc6a9\ud55c \ud15c\ud50c\ub9bf\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<h3 id=\"outlining-a-customer-journey-map\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 26; line-height: 1.3; --minfontsize: 26;\" data-fontsize=\"26\" data-lineheight=\"33.8px\">\uc608 9. \uc601\uc5c5 \ub370\ud06c \uc5c5\ub370\uc774\ud2b8<\/h3>\n<p>\ucd5c\uc801\uc758 \uc601\uc5c5 \ud504\ub808\uc820\ud14c\uc774\uc158\uc744 \uc791\uc131\ud558\ub824\uba74 \ub2e4\uc591\ud55c \uc635\uc158\uc774 \ud3ec\ud568\ub41c \uba85\ud655\ud55c \uc601\uc5c5 \uc790\ub8cc\ub97c \uc900\ube44\ud558\ub294 \uac83\uc774 \ub9e4\uc6b0 \uc911\uc694\ud558\uba70, \uc601\uc5c5 \ud1b5\ud654 \uc911\uc5d0 <a href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ec%88%9c%ec%84%9c%eb%8f%84-%ed%85%9c%ed%94%8c%eb%a6%bf-%ec%a0%95%ec%9d%98\/\">\ud50c\ub85c\ucc28\ud2b8\uc5d0<\/a> \uc561\uc138\uc2a4\ud558\ub294 \uac83\uc774 \ucd5c\uc801\uc758 \uc804\ub7b5\uc740 \uc544\ub2c8\uc9c0\ub9cc \uc900\ube44\uc5d0 \ud070 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc6d0\ud65c\ud558\uace0 \ud6a8\uacfc\uc801\uc778 \uc601\uc5c5 \ud1b5\ud654\ub97c \uc704\ud574\uc11c\ub294 \uc5ec\ub7ec \uac00\uc9c0 \uc9c8\ubb38\uc744 \ub3c4\ud45c\ud654\ud558\uace0 \ub2e4\uc591\ud55c \uc885\ub958\uc758 \ub2f5\ubcc0\uc744 \uc900\ube44\ud558\ub294 \uac83\uc774 \uc911\uc694\ud558\uba70, \ud50c\ub85c\uc6b0\ucc28\ud2b8 \ud15c\ud50c\ub9bf\uc740 \uc774\ub97c \uc704\ud55c \uc88b\uc740 \ubc29\ubc95\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub294 \uc81c\ud488\/\uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \ub9ce\uc740 \ub300\ud654\ub97c \uc704\ud55c \ud45c\uc900\ud654\ub41c \ub2e4\uc774\uc5b4\uadf8\ub7a8\uc744 \ub9cc\ub4dc\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\uba70, \uac80\uc0c9 \ud504\ub85c\uc138\uc2a4\uc5d0\uc11c \ub354 \ub9ce\uc740 \uac83\uc744 \ubc30\uc6b0\uba74\uc11c \uc5c5\ub370\uc774\ud2b8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc9c8\ubb38\uc5d0 \ub300\ud55c \uc751\ub2f5\uc744 \ub354 \ub9ce\uc774 \uc218\uc9d1\ud558\uba74 \uc751\ub2f5\uc758 \uadfc\uac70\uac00 \ub420 \ub354 \ud070 \uc0d8\ud50c \ud06c\uae30\ub97c \uad6c\ucd95\ud558\uace0 \uadf8\uc5d0 \ub530\ub77c \uc21c\uc11c\ub3c4\ub97c \uc5c5\ub370\uc774\ud2b8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ubaa8\ub4e0 \uac83\uc774 \uc131\uacf5\uc801\uc778 \uc138\uc77c\uc988 \ub370\ud06c\ub97c \uad6c\ucd95\ud558\ub294 \uacfc\uc815\uc758 \uc77c\ubd80\uc774\uba70, \ud50c\ub85c\ucc28\ud2b8 \uc608\uc2dc\ub294 \uc720\uc6a9\ud55c \uc2dc\uac01\uc801 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"outlining-a-customer-journey-map\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 26; line-height: 1.3; --minfontsize: 26;\" data-fontsize=\"26\" data-lineheight=\"33.8px\">\uc608 10. \ube44\uc988\ub2c8\uc2a4 \uad6c\ucd95<\/h3>\n<p>\ube44\uc988\ub2c8\uc2a4\ub97c \uad6c\ucd95\ud558\ub294 \uac83\uc740 \uc5c4\uccad\ub098\uac8c \ubcf5\uc7a1\ud55c \uc77c\uc774\uba70, \uc218\ub9ce\uc740 \ubcc0\uc218\uac00 \uc791\uc6a9\ud569\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \ub3c4\uc804\uacfc \uace0\ub824\ud574\uc57c \ud560 \uace0\uc720\ud55c \uc0ac\ud56d\uc774 \ub108\ubb34 \ub9ce\uae30 \ub54c\ubb38\uc5d0 \uac01 \uacbd\ub85c\uac00 \uc5b4\ub5bb\uac8c \uc0dd\uacbc\ub294\uc9c0 \uc2dc\uac01\uc801\uc73c\ub85c \ubcf4\uc5ec\uc8fc\ub294 \ub3c4\ud45c\uac00 \uc788\uc73c\uba74 \ub2e4\uc74c\uc5d0 \ud574\uc57c \ud560 \uc77c\uc758 \uc6b0\uc120\uc21c\uc704\ub97c \uc815\ud560 \ub54c \ub9ce\uc740 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<p>\ube44\uc988\ub2c8\uc2a4 \uc18c\uc720\uc790\ub294 \ud55c \ubc88\uc5d0 \ub9ce\uc740 \uc77c\uc744 \ud560 \uc218 \uc5c6\uae30 \ub54c\ubb38\uc5d0 \uc6b0\uc120\uc21c\uc704\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \uc815\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \ud604\uc7ac\uc758 \uc5c5\ubb34\uac00 \uc804\uccb4 \ubaa9\ud45c\uc640 \uc5b4\ub5bb\uac8c \uc5f0\uad00\ub418\uc5b4 \uc788\ub294\uc9c0 \uae4a\uc774 \uc774\ud574\ud558\ub294 \uac83\uc740 \ubbf8\ub9ac \uacc4\ud68d\uc744 \uc138\uc6b0\ub294 \ub370 \ud070 \ub3c4\uc6c0\uc774 \ub418\uba70, \uc774\ub294 \uc21c\uc11c\ub3c4 \ud15c\ud50c\ub9bf\uc744 \uc0ac\uc6a9\ud558\uba74 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n<p><b>\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694: <a href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ec%88%9c%ec%84%9c%eb%8f%84-%ed%85%9c%ed%94%8c%eb%a6%bf-%ec%a0%95%ec%9d%98\/\">\ud50c\ub85c\ucc28\ud2b8 \ud15c\ud50c\ub9bf\uc774\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/a><\/b><\/p>\n<h2 id=\"conclusion\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" 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