{"id":73096,"date":"2022-03-28T14:18:53","date_gmt":"2022-03-28T18:18:53","guid":{"rendered":"http:\/\/ideascale.com\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ea%b3%b5%ea%b0%90-%ec%a7%80%eb%8f%84-%ec%a0%95%ec%9d%98\/"},"modified":"2024-02-08T05:47:26","modified_gmt":"2024-02-08T09:47:26","slug":"%ea%b3%b5%ea%b0%90-%ec%a7%80%eb%8f%84-%ec%a0%95%ec%9d%98","status":"publish","type":"post","link":"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ea%b3%b5%ea%b0%90-%ec%a7%80%eb%8f%84-%ec%a0%95%ec%9d%98\/","title":{"rendered":"\uacf5\uac10 \uc9c0\ub3c4\ub780 \ubb34\uc5c7\uc778\uac00\uc694? \uc815\uc758, \uc608\uc2dc, \uc7a5\uc810 \ubc0f \uad6c\ucd95 \ubc29\ubc95"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><strong><b>\ubaa9\ucc28<\/b><\/strong><\/p>\n<\/div><div class=\"awb-toc-el awb-toc-el--1\" data-awb-toc-id=\"1\" data-awb-toc-options=\"{&quot;allowed_heading_tags&quot;:{&quot;h2&quot;:0},&quot;ignore_headings&quot;:&quot;&quot;,&quot;ignore_headings_words&quot;:&quot;Conclusion&quot;,&quot;enable_cache&quot;:&quot;yes&quot;,&quot;highlight_current_heading&quot;:&quot;no&quot;,&quot;hide_hidden_titles&quot;:&quot;yes&quot;,&quot;limit_container&quot;:&quot;post_content&quot;,&quot;select_custom_headings&quot;:&quot;&quot;,&quot;icon&quot;:&quot;fa-flag fas&quot;,&quot;counter_type&quot;:&quot;decimal&quot;}\" style=\"--awb-counter-type:counters(awb-toc, &quot;.&quot;, decimal) &quot;. &quot;;\"><div class=\"awb-toc-el__content\"><ul class=\"awb-toc-el__list awb-toc-el__list--0\"><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_What_is_An_Empathy_Map\">\uacf5\uac10 \uc9c0\ub3c4\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_How_Is_an_Empathy_Map_Structured\">\uacf5\uac10 \uc9c0\ub3c4\ub294 \uc5b4\ub5bb\uac8c \uad6c\uc131\ub418\ub098\uc694?<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Why_Use_an_Empathy_Map\">\uacf5\uac10 \uc9c0\ub3c4\ub97c \uc0ac\uc6a9\ud558\ub294 \uc774\uc720\ub294 \ubb34\uc5c7\uc778\uac00\uc694?<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Empathy_Map_Examples\">\uacf5\uac10 \uc9c0\ub3c4 \uc608\uc2dc<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Empathy_Map_in_Design_Thinking\">\ub514\uc790\uc778 \uc0ac\uace0\uc758 \uacf5\uac10 \uc9c0\ub3c4<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Empathy_Map_Advantages\">\uacf5\uac10 \uc9c0\ub3c4\uc758 \uc7a5\uc810<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Building_an_Empathy_Map\">\uacf5\uac10 \uc9c0\ub3c4 \ub9cc\ub4e4\uae30<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc\">\uacb0\ub860<\/a><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><p><p>\uace0\uac1d\uacfc\uc758 \uad00\uacc4\ub97c \uad6c\ucd95\ud558\uae30 \uc704\ud574\uc11c\ub294 \uace0\uac1d\uacfc \uacf5\uac10\ub300\ub97c \ud615\uc131\ud574\uc57c \ud569\ub2c8\ub2e4. \uacf5\uac10\ub300\ub97c \ud615\uc131\ud558\ub294 \uac83\uc740 \uae0d\uc815\uc801\uc778 \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc744 \uad6c\ucd95\ud558\ub294 \ub370 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud558\uba70 \ube0c\ub79c\ub4dc\uac00 \ubaa9\ud45c\ud55c \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \uace0\uac1d \uae30\ubc18\uacfc \uacf5\uac10\ud558\ub294 \uad00\uacc4\ub97c \uad6c\ucd95\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \uace0\uac1d\uc758 \uc694\uad6c\ub97c \ubcf4\ub2e4 \ud6a8\uacfc\uc801\uc73c\ub85c \ucda9\uc871\ud558\uace0 \uc804 \uc138\uacc4 \uace0\uac1d\uacfc \ub354 \uac15\ub825\ud55c \ube0c\ub79c\ub4dc \ucda9\uc131\ub3c4\ub97c \uad6c\ucd95\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uacf5\uac10\uc744 \ud615\uc131\ud558\ub294 \uac83\uc774 \ud56d\uc0c1 \uc790\uc5f0\uc2a4\ub7fd\uac8c \uc774\ub8e8\uc5b4\uc9c0\ub294 \uac83\uc740 \uc544\ub2c8\uba70, \uacf5\uac10\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \ud615\uc131\ud558\uae30 \uc704\ud574 \uacf5\uac10 \uc9c0\ub3c4\ub97c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uae00\uc5d0\uc11c\ub294 \uacf5\uac10 \ub9f5\uc744 \uc815\uc758\ud558\uace0, \uacf5\uac10 \ub9f5\uc774 \uc0ac\uc6a9\uc790\ub97c \uc704\ud55c \uc804\ubb38\uc801\uc774\uace0 \uacf5\uac10\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc744 \uac1c\ubc1c\ud558\ub294 \ub370 \uc5bc\ub9c8\ub098 \uc720\uc6a9\ud55c \ub3c4\uad6c\uc778\uc9c0, \uadf8\ub9ac\uace0 \uacf5\uac10 \ub9f5\uc744 \uad6c\ud604\ud568\uc73c\ub85c\uc368 \uc5bb\uc744 \uc218 \uc788\ub294 \uc774\uc810\uc5d0 \ub300\ud574 \uc774\uc57c\uae30\ud569\ub2c8\ub2e4.<\/p>\n<\/p>\n<p><p>\uacf5\uac10 \uc9c0\ub3c4\ub294 \uc0ac\ubb34\uc2e4\uc5d0\uc11c \ucc3d\uc758\uc801\uc778 \ud300\uc6cc\ud06c \ud658\uacbd\uc744 \uc870\uc131\ud558\uace0 \ud300\uc774 \uace0\uac1d \ubc0f \ub9c8\ucf00\ud305 \ucea0\ud398\uc778\uacfc \uad00\ub828\ub41c \uc758\uacac\uc744 \ubaa8\uc73c\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<\/p>\n<p><h2 id=\"toc_What_is_An_Empathy_Map\" class=\"wp-block-heading\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\uacf5\uac10 \uc9c0\ub3c4\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/h2>\n<\/p>\n<p><p>\ub370\uc774\ube0c \uadf8\ub808\uc774\uac00 \uac1c\ucc99\ud55c \uadc0\uc911\ud55c \ub3c4\uad6c\uc778 \uacf5\uac10 \ub9f5\uc740 \uace0\uac1d \ud589\ub3d9\uacfc \uac10\uc815\uc758 \ubcf5\uc7a1\uc131\uc744 \ud0d0\uad6c\ud558\uae30 \uc704\ud574 \uc804\ub7b5\uc801\uc73c\ub85c \uc124\uacc4\ub41c \ub3d9\uc801 \uc2dc\uac01\ud654 \ud15c\ud50c\ub9bf\uc73c\ub85c \uc815\uc758\ub429\ub2c8\ub2e4. \ubcf8\uc9c8\uc801\uc73c\ub85c \uc774\ub7ec\ud55c \uc9c0\ub3c4\ub294 \uc0ac\uc6a9\uc790 \ud589\ub3d9\uc744 \uc815\ud655\ud788 \ud30c\uc545\ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c \ube0c\ub79c\ub4dc\uac00 \uace0\uac1d\uacfc \ub354\uc6b1 \ud6a8\uacfc\uc801\uc73c\ub85c \uc18c\ud1b5\ud560 \uc218 \uc788\ub294 \uacbd\ub85c\ub97c \ubc1d\ud600\uc90d\ub2c8\ub2e4. \uc544\uc6c3\ub9ac\uce58 \uc804\ub7b5\uc744 \uc7ac\uad6c\uc131\ud558\ub4e0, \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\ub4e0, \uba54\uc2dc\uc9c0\ub97c \ub2e4\ub4ec\ub4e0, \uacf5\uac10 \uc9c0\ub3c4\uc758 \uc8fc\uc694 \ubaa9\ud45c\ub294 \uace0\uac1d\uc758 \uad00\uc810\uc5d0\uc11c \uc0c1\ud638\uc791\uc6a9\uc744 \uad6c\uc0c1\ud558\uc5ec \uace0\uac1d\uc758 \uace0\uc720\ud55c \uad00\uc810\uc5d0\uc11c \uac1c\uc120\uc744 \ucd09\uc9c4\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>Dave Gray\uc758 \uc544\uc774\ub514\uc5b4\ub85c \ud0c4\uc0dd\ud55c \uc774 \ud601\uc2e0\uc801\uc778 \ud15c\ud50c\ub9bf\uc740 \ud300 \ub2e8\ud569\uc744 \uc704\ud55c \uac15\ub825\ud55c \ucd09\ub9e4\uc81c\ub85c\uc11c, \uace0\uac1d\uc758 \ubd88\ub9cc \uc0ac\ud56d\uc744 \ubb38\uc11c\ud654\ud558\uba74\uc11c \uace0\uac1d\uc758 \ud575\uc2ec \uad00\uc2ec\uc0ac\ub97c \uacf5\ub3d9\uc73c\ub85c \ud574\uacb0\ud560 \uc218 \uc788\uac8c \ud574\uc90d\ub2c8\ub2e4. \uc774 \ud504\ub85c\uc138\uc2a4\ub294 \ubb38\uc81c\uc810\uc744 \ud30c\uc545\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc18c\ube44\uc790\uc5d0 \ub300\ud55c \uc815\ubcf4\ub97c \ubc14\ud0d5\uc73c\ub85c \ud55c \uc194\ub8e8\uc158\uc744 \ub9cc\ub4dc\ub294 \ub370\ub3c4 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<p>\ucd08\uae30 \uace0\uac1d \uc870\uc0ac \ud6c4 \uc0ac\uc6a9\ub418\ub294 \uacf5\uac10 \ub9f5\uc740 \uc0ac\uc6a9\uc790\uac00 \uc81c\uacf5\ud55c \ubd88\ub9cc \uc0ac\ud56d\uc744 \uc2dc\uac01\ud654\ud558\uace0 \uac1c\uc120 \uc0ac\ud56d\uc744 \uc81c\uc548\ud558\ub294 \ub370 \uc911\ucd94\uc801\uc778 \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. \uc774 \uc911\uc694\ud55c \ub2e8\uacc4\ub97c \ud1b5\ud574 \ub514\uc790\uc774\ub108\uc640 \ub9c8\ucf00\ud305 \ud300\uc740 \ub370\uc774\ud130 \uae30\ubc18 \uc778\uc0ac\uc774\ud2b8\ub97c \ud65c\uc6a9\ud558\uc5ec \uc804\ub7b5\uc744 \uac15\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uacf5\uac10 \uc9c0\ub3c4\ub294 \ub370\uc774\ud130 \ubd84\uc11d\uc744 \ub118\uc5b4 \uc2dc\uc7a5\uc758 \uaca9\ucc28\ub97c \ub4dc\ub7ec\ub0b4\uace0 \uc18c\ube44\uc790\uc758 \ub2c8\uc988\ub97c \ud30c\uc545\ud558\uc5ec \ube0c\ub79c\ub4dc\ub97c \uc758\ubbf8 \uc788\ub294 \uac1c\uc120 \ubc29\ud5a5\uc73c\ub85c \uc548\ub0b4\ud558\ub294 \ub370 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4.<\/p>\n<p>\uae30\ubcf8\uc801\uc73c\ub85c \ube0c\ub79c\ub4dc\ub294 \uacf5\uac10 \uc9c0\ub3c4\uc758 \ud611\uc5c5 \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \ubcf5\uc7a1\ud55c \uace0\uac1d \uc694\uad6c \uc0ac\ud56d\uc744 \ud0d0\uc0c9\ud558\uace0, \ud300\uc6d0 \uac04\uc758 \ud22c\uba85\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \ucd09\uc9c4\ud558\uba70, \ud0c0\uac9f \uace0\uac1d\uacfc \uae4a\uc740 \uacf5\uac10\uc744 \uc774\ub04c\uc5b4\ub0b4\ub294 \uc194\ub8e8\uc158\uc744 \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/p>\n<p><h2 id=\"toc_How_Is_an_Empathy_Map_Structured\" class=\"wp-block-heading\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\uacf5\uac10 \uc9c0\ub3c4\ub294 \uc5b4\ub5bb\uac8c \uad6c\uc131\ub418\ub098\uc694?<\/h2>\n<\/p>\n<p><p>\uae30\ubcf8\uc801\uc73c\ub85c \uacf5\uac10 \uc9c0\ub3c4\ub294 \ub124 \uac1c\uc758 \uc8fc\uc694 \uc0ac\ubd84\uba74\uc73c\ub85c \ub098\ub258\uba70 \uace0\uac1d \uc911\uc2ec\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc744 \ucde8\ud569\ub2c8\ub2e4. \uc774 \uc0ac\ubd84\uba74\uc740 \uc0ac\uc6a9\uc790 \ub610\ub294 \uc18c\ube44\uc790\uac00 \uc5b4\ub5a4 \ubc18\uc751\uc744 \ubcf4\uc774\ub294 \uba87 \uac00\uc9c0 \uc8fc\uc694 \ubc29\uc2dd\uc5d0 \uc911\uc810\uc744 \ub461\ub2c8\ub2e4. \uc774 \ub124 \uac1c\uc758 \uc0ac\ubd84\uba74\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4:<\/p>\n<\/p>\n<ul class=\"wp-block-list\">\n<li>\ub9d0\ud558\uae30<\/li>\n<\/ul>\n<ul>\n<li>\uc0dd\uac01 \ub610\ub294 \uc778\uc2dd<\/li>\n<\/ul>\n<ul>\n<li>\ub290\ub08c<\/li>\n<\/ul>\n<ul>\n<li>Does<\/li>\n<\/ul>\n<p><p>\uc774 \ub124 \uac00\uc9c0 \uc0ac\ubd84\uba74\uc740 \uc0ac\uc6a9\uc790\uac00 \uc81c\ud488 \uc0ac\uc6a9 \uacbd\ud5d8\uc5d0 \ub300\ud574 \uc5b4\ub5bb\uac8c \ub290\ub07c\ub294\uc9c0, \uadf8\ub9ac\uace0 \uae30\uc068\uacfc \ubd88\ub9cc\uc744 \uc5b4\ub5bb\uac8c \ub2e4\ub974\uac8c \ud45c\ud604\ud558\ub294\uc9c0\ub97c \uac15\uc870\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \ubd88\ub9cc \uc0ac\ud56d\uc73c\ub85c \uc778\ud55c \uc88c\uc808\uac10\uc740 \ub9d0\ub85c \ud45c\ud604\ub418\uc9c0 \uc54a\uc744 \uc218 \uc788\uc9c0\ub9cc \ud5a5\ud6c4 \ud589\ub3d9\uc5d0 \ubcc0\ud654\ub97c \uac00\uc838\uc62c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uc774\ubd84\ubc95\uc740 \uacf5\uac10 \ub9f5\uc5d0 \ubc18\uc601\ub418\uba70, \ud300\uc740 \uc774\ub97c \ud65c\uc6a9\ud558\uc5ec \ub354 \ub098\uc740 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ud574\ub97c \ub3d5\uae30 \uc704\ud574 \uacf5\uac10 \ub9f5\uc5d0\uc11c \uc774 \ub124 \uac1c\uc758 \uc0ac\ubd84\uba74\uc774 \uc5b4\ub5bb\uac8c \uc791\ub3d9\ud558\ub294\uc9c0\uc5d0 \ub300\ud55c \uac1c\uc694\ub97c \uc815\ud655\ud558\uac8c \uc81c\uc2dc\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<\/p>\n<ul>\n<li><b>Says or Speaks: <\/b>This section is all about what a user says about your product; it can include any queries and remarks that users have about the product. It can consist of interviews, reviews, feedback, and statements. This feedback can be received both from the user directly or from their peers.<\/li>\n<\/ul>\n<ul>\n<li><\/li>\n<\/ul>\n<p><strong><b>\uc0dd\uac01 \ub610\ub294 \uc778\uc2dd:<\/b> <\/strong>\uc0dd\uac01 \ubc0f \uc778\uc2dd \uc0ac\ubd84\uba74\uc740 \uc0ac\uc6a9\uc790\uac00 \ube0c\ub79c\ub4dc\ub97c \uc5b4\ub5bb\uac8c \uc778\uc2dd\ud558\ub294\uc9c0\uc5d0 \uad00\ud55c \uac83\uc785\ub2c8\ub2e4. \uc774 \uc139\uc158\uc5d0\uc11c\ub294 \uc0ac\uc6a9\uc790\uac00 \uc790\uc8fc \ub9d0\ud558\uc9c0\ub294 \uc54a\uc9c0\ub9cc \uacbd\ud5d8\uc5d0 \ub300\ud574 \uc5b4\ub5bb\uac8c \uc0dd\uac01\ud558\ub294\uc9c0\uc5d0 \ub300\ud574 \uc911\uc810\uc801\uc73c\ub85c \ub2e4\ub8f9\ub2c8\ub2e4. \uc0ac\uc6a9\uc790\uac00 \ud2b9\uc815 \uacbd\ud5d8\uc5d0 \ub300\ud574 \uc5b4\ub5bb\uac8c \uc0dd\uac01\ud558\ub294\uc9c0 \ud30c\uc545\ud558\uae30 \uc5b4\ub824\uc6b8 \uc218 \uc788\uc73c\ubbc0\ub85c \uc774 \ub2e8\uacc4\uc5d0\uc11c \ud300\uc740 \uc885\uc885 \uc815\uc131\uc801 \ubd84\uc11d\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc0ac\uc6a9\uc790\uc758 \uc0dd\uac01\uc744 \uc774\ud574\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<ul>\n<li>\n<b>Feels: <\/b>This section is also based on non-tangible factors of a user's experience and focuses mainly on how they feel. It considers how they naturally feel towards your product and how their feelings change given certain stimuli or steps in the journey. This section is all about the customer's emotional state and how that affects their perception of your brand.<\/p>\n<ul>\n<li><\/li>\n<\/ul>\n<p><strong><b>Does:<\/b> <\/strong>\uc774 \uc139\uc158\uc5d0\uc11c\ub294 \uc0ac\uc6a9\uc790\uac00 \uc81c\ud488\/\uc11c\ube44\uc2a4\ub97c \uc0ac\uc6a9\ud558\ub294 \ub3d9\uc548 \uc218\ud589\ud558\ub294 \ubb3c\ub9ac\uc801 \ub3d9\uc791\uc5d0 \ub300\ud574 \uc124\uba85\ud569\ub2c8\ub2e4. \uace0\uac1d\uc774 \uad6c\uccb4\uc801\uc73c\ub85c \uc5b4\ub5a4 \uc870\uce58\ub97c \ucde8\ud558\uba70, \uc774\ub7ec\ud55c \ud589\ub3d9\uc740 \ube0c\ub79c\ub4dc\uc5d0 \ub300\ud55c \uace0\uac1d\uc758 \uac10\uc815\uc5d0 \uc5b4\ub5a4 \uc601\ud5a5\uc744 \ubbf8\uce60\uae4c\uc694?<\/li>\n<\/ul>\n<p><!-- \/wp:post-content --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\uc774 \uc139\uc158\uc740 \uc0ac\uc6a9\uc790\uac00 \uc5b4\ub5a4 \ud589\ub3d9\uc744 \ucde8\ud558\uace0 \uc788\ub294\uc9c0 \uc27d\uac8c \uc54c \uc218 \uc788\uae30 \ub54c\ubb38\uc5d0 \ub354\uc6b1 \uc815\ub7c9\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc911\uc694\ud55c \uc810\uc740 \uc774\ub7ec\ud55c \ud589\ub3d9\uc744 \uc758\uc0ac \uacb0\uc815\uc758 \uc774\uba74\uc5d0 \uc788\ub294 \uc0ac\uace0\ubc29\uc2dd\uc73c\ub85c \ucd94\uc801\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p><span data-sheets-value=\"\" data-sheets-userformat=\"\"><strong><b>\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694: <a href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ea%b3%b5%ea%b0%90-%ec%a7%80%eb%8f%84-%ed%98%9c%ed%83%9d\/\">\ud300\uc744 \uc704\ud55c 8\uac00\uc9c0 \uc911\uc694\ud55c \uacf5\uac10 \ub9f5\uc758 \uc774\uc810<\/a><\/b><\/strong><\/span><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading --><\/p>\n<h2 id=\"toc_Why_Use_an_Empathy_Map\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\uacf5\uac10 \uc9c0\ub3c4\ub97c \uc0ac\uc6a9\ud558\ub294 \uc774\uc720\ub294 \ubb34\uc5c7\uc778\uac00\uc694?<\/h2>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\uacf5\uac10 \uc9c0\ub3c4\ub294 \uc18c\ube44\uc790\uc758 \ub2c8\uc988\uc640 \ud2b9\uc815 \uc81c\ud488\uc5d0 \ub300\ud55c \uc218\uc694\ub97c \ud30c\uc545\ud558\ub294 \ub370 \uc720\uc6a9\ud55c \ub3c4\uad6c\uc785\ub2c8\ub2e4. \ubcf4\ub2e4 \uccb4\uacc4\uc801\uc778 \ubc29\uc2dd\uc73c\ub85c \uad00\ub828 \ub370\uc774\ud130\ub97c \ucd94\ucd9c\ud558\uc5ec \uace0\uac1d\uc5d0\uac8c \ucd5c\uc0c1\uc758 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc640\uc90d\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d \ucc38\uc5ec\uc640 \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uae30 \uc704\ud574 \ubb34\uc5c7\uc744 \ud574\uc57c \ud558\ub294\uc9c0 \ucd94\ub860\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\uc774\ub7ec\ud55c \ud574\uacb0\ucc45\uc744 \ucc3e\uc744 \ub54c \uacf5\uac10 \ub9f5\uc740 \ud300 \ub0b4 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uac15\ud654\ud558\uace0 \uc548\ud30e\uc73c\ub85c \uc815\ubcf4\ub97c \uc798 \ud30c\uc545\ud558\uc5ec \uc194\ub8e8\uc158\uc744 \uad6c\ucd95\ud560 \uc218 \uc788\ub294 \uc88b\uc740 \ubc29\ubc95\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc5f0\uc2b5\uc5d0 \ud611\uc5c5\uc744 \ud1b5\ud569\ud558\ub294 \uac83\uc740 \ud300 \uc815\ub82c\uc744 \uad6c\ucd95\ud558\uace0 \uace0\uac1d \uc911\uc2ec\uc801\uc778 \ubaa9\ud45c\ub97c \ub9cc\ub4dc\ub294 \uc88b\uc740 \ubc29\ubc95\uc785\ub2c8\ub2e4.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\ub610\ud55c \uacf5\uac10 \ub9f5\uc740 \ud300\uc6d0\ub4e4\uc5d0\uac8c \uccb4\uacc4\uc801\uc774\uace0 \ud22c\uba85\ud55c \uc5c5\ubb34\ub97c \ubd80\uc5ec\ud558\uc5ec \ud504\ub85c\uc81d\ud2b8\uc758 \ubc1c\uc804\uc5d0 \ucda9\ubd84\ud788 \uae30\uc5ec\ud560 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc640\uc90d\ub2c8\ub2e4.<\/p>\n<h2 id=\"toc_Empathy_Map_Examples\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\uacf5\uac10 \uc9c0\ub3c4 \uc608\uc2dc<\/h2>\n<p>\uacf5\uac10 \uc9c0\ub3c4\ub294 \ub514\uc790\uc778 \uc0ac\uace0\uc640 \uc0ac\uc6a9\uc790 \uc911\uc2ec \ub514\uc790\uc778 \uc601\uc5ed\uc5d0\uc11c \uac15\ub825\ud55c \ub3c4\uad6c\ub85c\uc11c \uc0ac\uc6a9\uc790\uc758 \uc0dd\uac01, \uac10\uc815, \ud589\ub3d9, \uacbd\ud5d8\uc5d0 \ub300\ud55c \uc2dc\uac01\uc801 \uc5ec\uc815\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc885\ud569\uc801\uc778 \uacf5\uac10 \uc9c0\ub3c4 \uc608\uc2dc\ub97c \ud1b5\ud574 \uc774 \ud575\uc2ec \uac1c\ub150\uc5d0 \ub300\ud55c \uc774\ud574\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uacf5\uac10 \uc9c0\ub3c4\ub294 \uba87 \uac00\uc9c0 \uc8fc\uc694 \uad6c\uc131 \uc694\uc18c\ub85c \uc774\ub8e8\uc5b4\uc838 \uc788\uc73c\uba70, \uac01 \uad6c\uc131 \uc694\uc18c\ub294 \uace0\uc720\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4:<\/p>\n<ul>\n<li><b>\uc0ac\uc6a9\uc790 \ud398\ub974\uc18c\ub098: <\/b>\ud0c0\uac9f \uace0\uac1d\uc744 \ud30c\uc545\ud558\ub294 \uac83\ubd80\ud130 \uc2dc\uc791\ud558\uc138\uc694. 28\uc138\uc758 \uadf8\ub798\ud53d \ub514\uc790\uc774\ub108\uc778 \uc0ac\ub77c\ub97c \ub9cc\ub098\ubcf4\uc138\uc694. \uc774 \uc0c1\uc138\ud55c \ud398\ub974\uc18c\ub098\ub294 \ub354 \uae4a\uc774 \uc774\ud574\ud560 \uc218 \uc788\ub294 \ubc1c\ud310\uc744 \ub9c8\ub828\ud574 \uc90d\ub2c8\ub2e4.<\/li>\n<\/ul>\n<ul>\n<li><b>\ub9d0\ud55c\ub2e4: <\/b>\uc0ac\uc6a9\uc790\uc758 \ud45c\ud604\uc744 \uc790\uc138\ud788 \uc0b4\ud3b4\ubcf4\uc138\uc694. \"\uc774 \ub514\uc790\uc778 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc758 \uc9c1\uad00\uc131\uc774 \ud5a5\uc0c1\ub418\uae30\ub97c \ubc14\ub78d\ub2c8\ub2e4\"\uc640 \uac19\uc740 \ubb38\uc7a5\uc744 \ubc1c\uacac\ud558\uace0 \uc0ac\uc6a9\uc790\uc758 \uae30\ub300\uc5d0 \ub300\ud55c \uadc0\uc911\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<ul>\n<li><b>\uc0dd\uac01: <\/b>\uc0dd\uac01: \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc5c5\ub370\uc774\ud2b8\uc5d0 \ub300\ud55c \ub099\uad00\uc801\uc778 \uc0dd\uac01, \ub9c8\uac10\uc77c\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce60 \uc218 \uc788\ub294 \uc7a0\uc7ac\uc801\uc778 \ubb38\uc81c\uc5d0 \ub300\ud55c \uac71\uc815 \ub4f1 \uc0ac\uc6a9\uc790\uc758 \ub0b4\uba74\uc758 \uc0dd\uac01\uacfc \uc6b0\ub824\ub97c \uc0b4\ud3b4\ubcf4\uc138\uc694.<\/li>\n<\/ul>\n<ul>\n<li><b>\uac10\uc815:<\/b> \uc88c\uc808\uac10\uc5d0\uc11c \uacb0\uc2ec\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \uac10\uc815\uc801 \ud658\uacbd\uc744 \uc774\ud574\ud558\uc5ec \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc5d0 \ub300\ud55c \ubbf8\ubb18\ud55c \uc2dc\uac01\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<ul>\n<li>\uc218\ud589<b>: <\/b>\uc0c8\ub85c\uc6b4 \ub3c4\uad6c\ub97c \ubc30\uc6b0\ub294 \ub370 \ucd94\uac00 \uc2dc\uac04\uc744 \ud22c\uc790\ud558\ub294 \uac83\ubd80\ud130 \ud611\uc5c5\uc744 \ubaa8\uc0c9\ud558\uace0 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \uc815\uae30\uc801\uc73c\ub85c \uc5c5\ub370\uc774\ud2b8\ud558\ub294 \uac83\uae4c\uc9c0 \uc0ac\uc6a9\uc790\uc758 \uac00\ub2a5\ud55c \ud589\ub3d9\uc744 \uc870\uc0ac\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<ul>\n<li><b>\ubcf8\ub2e4:<\/b> \ub2e4\uc591\ud55c \ub514\uc790\uc778 \uc18c\ud504\ud2b8\uc6e8\uc5b4, \uc628\ub77c\uc778 \ud29c\ud1a0\ub9ac\uc5bc, \uc5c5\uacc4 \ud2b8\ub80c\ub4dc\uc5d0 \ub300\ud55c \ub178\ucd9c \ub4f1 \uc0ac\uc6a9\uc790\uc758 \ud658\uacbd\uc744 \ubd84\uc11d\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<ul>\n<li><b>Hears:<\/b> \ub514\uc790\uc778 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc758 \ud55c\uacc4\uc5d0 \ub300\ud55c \ubd88\ub9cc\uc774\ub098 \uc18c\uc15c \ubbf8\ub514\uc5b4\uc758 \uae0d\uc815\uc801\uc778 \ub9ac\ubdf0 \ub4f1 \uc0ac\uc6a9\uc790\uc758 \uc758\uacac\uc744 \ud0d0\uc0c9\ud558\uc5ec \uc678\ubd80\uc758 \uc601\ud5a5\uc744 \ud30c\uc545\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<ul>\n<li><b>\uace0\ucda9:<\/b> \ubcf5\uc7a1\ud55c \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub85c \uc778\ud55c \uc5b4\ub824\uc6c0\ubd80\ud130 \uacf5\ub3d9 \uc791\uc5c5 \ubc0f \ub9c8\uac10\uc77c\uc5d0 \ub300\ud55c \uc6b0\ub824\uae4c\uc9c0 \uc5b4\ub824\uc6c0\uc744 \uc694\uc57d\ud558\uc138\uc694.<\/li>\n<\/ul>\n<ul>\n<li><b>\uc774\uc775: <\/b>\uc0ac\uc6a9\uc790 \uce5c\ud654\uc801\uc778 \ub514\uc790\uc778 \ub3c4\uad6c, \ud6a8\uc728\uc801\uc778 \ud611\uc5c5, \uc804\ubb38\uac00 \uc778\uc815\uc5d0 \ub300\ud55c \uc695\uad6c \ub4f1 \uc0ac\uc6a9\uc790\uc758 \ubaa9\ud45c\ub97c \uc0c1\uc0c1\ud574 \ubcf4\uc138\uc694.<br \/>\uc6b0\ub9ac\uc758 \uc0ac\ub840\uac00 \uc911\uc694\ud55c \uc774\uc720<\/li>\n<\/ul>\n<p>\ub514\uc790\uc778 \ubc0f \uc81c\ud488 \ud300\uc740 \uc704\uc5d0\uc11c \uc124\uba85\ud55c \uac83\uacfc \uac19\uc740 \uacf5\uac10 \ub9f5\uc744 \uc791\uc131\ud568\uc73c\ub85c\uc368 \uc0ac\uc6a9\uc790\uc758 \uc694\uad6c\uc640 \ub3d9\uae30\uc5d0 \ub300\ud55c \uc2ec\ub3c4 \uc788\ub294 \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc2ec\uce35\uc801\uc778 \uc774\ud574\ub294 \ud0c0\uac9f \uace0\uac1d\uacfc \uc9c4\uc815\uc73c\ub85c \uacf5\uac10\ud560 \uc218 \uc788\ub294 \uc81c\ud488\uacfc \uc11c\ube44\uc2a4 \uac1c\ubc1c\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4.<\/p>\n<p>\uc608\uc2dc\ub97c \ud1b5\ud574 \uacf5\uac10 \uc9c0\ub3c4\uc758 \ubbf8\ubb18\ud55c \ucc28\uc774\ub97c \uc0b4\ud3b4\ubcf4\uace0, \ud300\uc774 \uc0ac\uc6a9\uc790\uc640 \uc9c4\uc815\uc73c\ub85c \uc18c\ud1b5\ud560 \uc218 \uc788\ub294 \uc194\ub8e8\uc158\uc744 \ub9cc\ub4e4 \uc218 \uc788\ub3c4\ub85d \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\uc138\uc694.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading --><\/p>\n<h2 id=\"toc_Empathy_Map_in_Design_Thinking\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\ub514\uc790\uc778 \uc0ac\uace0\uc758 \uacf5\uac10 \uc9c0\ub3c4<\/h2>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\uacf5\uac10 \uc9c0\ub3c4\ub97c \ud65c\uc6a9\ud560 \uc218 \uc788\ub294 \ub514\uc790\uc778 \uc0ac\uace0\uc5d0\ub294 \uacf5\uac10\ud558\uae30, \uc815\uc758\ud558\uae30, \uc544\uc774\ub514\uc5b4 \uc9dc\uae30, \ud504\ub85c\ud1a0\ud0c0\uc774\ud551, \ud14c\uc2a4\ud2b8\uc758 \ub2e4\uc12f \uac00\uc9c0 \ub2e8\uacc4\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uacf5\uac10 \uc9c0\ub3c4\ub97c \ub9cc\ub4e4 \ub54c\ub294 \uba3c\uc800 \uacf5\uac10\ud558\uae30 \ub2e8\uacc4\ubd80\ud130 \ud504\ub85c\uc138\uc2a4\ub97c \uc2dc\uc791\ud558\uc5ec \ubaa8\ub4e0 \uc870\uc0ac\ub97c \ud3ec\ud568\ud558\uac8c \ub429\ub2c8\ub2e4. \uc774 \ub2e8\uacc4\ub294 \uc8fc\ub85c \uacf5\uac10 \uc9c0\ub3c4\uac00 \uc601\ud5a5\ub825\uc744 \ubc1c\ud718\ud560 \uc218 \uc788\ub294 \ub2e8\uacc4\uc785\ub2c8\ub2e4.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\uc870\uc0ac\uac00 \uc644\ub8cc\ub418\uba74 \ub370\uc774\ud130\ub97c \ucef4\ud30c\uc77c\ud558\uace0 \uc815\ub9ac\ud558\ub294 \ub2e8\uacc4\ub85c \ub118\uc5b4\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub370\uc774\ud130\ub294 \uc778\ud130\ubdf0, \ub9ac\ubdf0, \uc751\ub2f5, \ud53c\ub4dc\ubc31 \ub610\ub294 \uc124\ubb38\uc870\uc0ac\uc5d0\uc11c \uc5bb\uc740 \uac83\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c \uc55e\uc11c \uc5b8\uae09\ud55c \ub2e4\ub978 \uc139\uc158\uc774\ub098 \uc0ac\ubd84\uba74\uc5d0 \uac01\uac01\uc744 \uc5f0\uacb0\ud569\ub2c8\ub2e4. \uc774 \uacfc\uc815\uc744 \ud1b5\ud574 \uc0ac\uc6a9\uc790\uc640\uc758 \uacf5\uac10\ub300\uac00 \uc5b4\ub5bb\uac8c \ud615\uc131\ub418\ub294\uc9c0 \ud6a8\uacfc\uc801\uc73c\ub85c \uc2dc\uac01\ud654\ud558\uace0 \ud300\uc758 \ub514\uc790\uc778 \uc0ac\uace0 \ud65c\uc6a9 \ub2a5\ub825\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2 id=\"toc_Empathy_Map_Advantages\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\uacf5\uac10 \uc9c0\ub3c4\uc758 \uc7a5\uc810<\/h2>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\uacf5\uac10 \uc9c0\ub3c4\ub294 \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\ub294 \ub370 \uc77c\uc0c1\uc801\uc73c\ub85c \uc0ac\uc6a9\ub418\uba70 \uc5ec\ub7ec \uac00\uc9c0 \uc7a5\uc810\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae30\ubcf8\uc801\uc778 \uacf5\uac10 \uc9c0\ub3c4\uc758 \uc7a5\uc810\uc740 \uc0ac\uc6a9\uc131\uacfc \uace0\uac1d \uc870\uc0ac\ub97c \uac1c\uc120\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading  --><\/p>\n<p><b>1. \ub354 \ub098\uc740 \ud0c0\uac9f \uc624\ub514\uc5b8\uc2a4: <\/b>\uacf5\uac10 \uc9c0\ub3c4\uc758 \uc778\uae30\ub294 \ud0c0\uac9f \uc624\ub514\uc5b8\uc2a4\uc5d0\uac8c \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud558\ub294 \ub370 \ud6a8\uacfc\uc801\uc774\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uc18c\ube44\uc790, \ube0c\ub79c\ub4dc\uc5d0 \ub300\ud55c \uadf8\ub4e4\uc758 \uc694\uad6c\uc640 \ub2c8\uc988, \ube0c\ub79c\ub4dc\ub97c \ub3cb\ubcf4\uc774\uac8c \ud558\uae30 \uc704\ud574 \ubb34\uc5c7\uc744 \ud574\uc57c \ud558\ub294\uc9c0 \ube60\ub974\uac8c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc18c\ube44\uc790\uc5d0 \ub300\ud55c \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uace0 \uc774\uc0c1\uc801\uc778 \ud0c0\uac9f \uace0\uac1d\uc5d0 \ub300\ud55c \ucd08\uc810\uc744 \uc881\ud790 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading  --><\/p>\n<p><b>2. \ube44\uc6a9 \ud6a8\uc728\uc801:  <\/b>\uc5ec\ub7ec \uc18c\ube44\uc790\uc5d0\uac8c \ub3c4\ub2ec\ud558\uace0 \uadf8\ub4e4\uc5d0 \ub300\ud55c \uc815\ud655\ud55c \ub370\uc774\ud130\ub97c \ud655\ubcf4\ud560 \uc218 \uc788\ub294 \ube44\uc6a9 \ud6a8\uc728\uc801\uc778 \uc194\ub8e8\uc158\uc744 \uc6d0\ud558\uc9c0 \uc54a\ub294 \uae30\uc5c5\uc740 \uc5b4\ub514 \uc788\uc744\uae4c\uc694? \ub300\uae30\uc5c5\uc740 \uc885\uc885 \ube44\uc6a9\uc744 \uac10\ub2f9\ud558\uae30 \uc5b4\ub824\uc6b4 \uacbd\uc6b0\uac00 \ub9ce\uc740\ub370, \uacf5\uac10 \uc9c0\ub3c4\ub294 \ub9ce\uc740 \ube44\uc6a9\uc744 \ub4e4\uc774\uc9c0 \uc54a\uace0\ub3c4 \uc758\uc0ac \uacb0\uc815 \ubc0f \uc870\uc0ac \uae30\uc220\uc744 \ud65c\uc6a9\ud560 \uc218 \uc788\ub294 \uc88b\uc740 \ubc29\ubc95\uc785\ub2c8\ub2e4. \uc774 \uc9c0\ub3c4\ub294 \uc628\ub77c\uc778\uc5d0\uc11c \uc27d\uac8c \uad6c\ud604\ud560 \uc218 \uc788\uc73c\uba70 \uc5ec\ub7ec \uc0ac\ub78c\uc774 \ud55c \ubc88\uc5d0 \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \ud611\uc5c5 \ud50c\ub7ab\ud3fc\uc785\ub2c8\ub2e4.<\/p>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading  --><\/p>\n<p><b>3. \uc0ac\uc6a9\uc790 \uc9c0\uc815 \uc635\uc158: <\/b>\uace0\uac1d\uc774 \ube0c\ub79c\ub4dc\uc5d0\uc11c \uc6d0\ud558\ub294 \uac83\uc774 \ubb34\uc5c7\uc778\uc9c0 \ud30c\uc545\ud55c \ud6c4\uc5d0\ub294 \uc5ec\ub7ec \uac00\uc9c0 \uc0ac\uc6a9\uc790 \uc9c0\uc815 \uc635\uc158\uc744 \ud3ec\ud568\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uacf5\uac10 \ub9f5\uc740 \uc0ac\uc6a9\uc790 \ud53c\ub4dc\ubc31\uc744 \uc815\ub9ac\ud55c \ud6c4 \uc81c\ud488\uc744 \uac1c\uc120\ud558\uace0 \uc0ac\uc6a9\uc790 \uc9c0\uc815 \uc635\uc158\uc744 \ucd94\uac00\ud560 \uc218 \uc788\ub294 \uc88b\uc740 \ubc29\ubc95\uc785\ub2c8\ub2e4.<\/p>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading  --><\/p>\n<p><b>4. \uc0ac\uc6a9\uc790 \ud589\ub3d9\uc5d0 \ub300\ud55c \uc774\ud574 \uad6c\ucd95: <\/b>\uacf5\uac10 \uc9c0\ub3c4\uc758 \uccab \ubc88\uc9f8 \ubaa9\ud45c\ub294 \uc0ac\uc6a9\uc790\uac00 \uc5b4\ub5a4 \uacbd\ud5d8\uc744 \ud558\uace0 \uc788\ub294\uc9c0 \ud655\uc778\ud558\uace0 \ud2b9\uc815 \ube0c\ub79c\ub4dc\uc5d0 \ub300\ud55c \uc0ac\uc6a9\uc790\uc758 \ud589\ub3d9\uc744 \uc138\ubd84\ud654\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uacf5\uac10 \uc9c0\ub3c4\ub97c \uc0ac\uc6a9\ud558\uba74 \uc2dc\uc7a5 \ubc0f \uc18c\ube44\uc790 \ud589\ub3d9\uc758 \ud604\uc7ac \uc0c1\ud669\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\uc0ac\uc6a9\uc790\uc758 \uacbd\ud5d8, \uc0dd\uac01, \uac10\uc815\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc73c\uba70 \ub2e4\uc74c \ub9c8\ucf00\ud305 \uc804\ub7b5\uc744 \uc218\ub9bd\ud558\ub294 \ub370 \uc774\uc0c1\uc801\uc778 \uce94\ubc84\uc2a4\uac00 \ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading  --><\/p>\n<p><b>5. \ud504\ub85c\ud544 \ubd84\uc11d: <\/b>\ud504\ub85c\ud544 \ubd84\uc11d\uc740 \ub9ce\uc740 \ud68c\uc0ac\uc5d0\uc11c \uc5f0\uad6c\uc6a9 \ub370\uc774\ud130\ub97c \ucd94\ucd9c\ud558\uac70\ub098 \uc2e0\uc81c\ud488\uc744 \ucd9c\uc2dc\ud560 \ub54c \uc911\uc694\ud55c \ub2e8\uacc4\uc785\ub2c8\ub2e4. \uacf5\uac10 \uc9c0\ub3c4\ub97c \uc0ac\uc6a9\ud558\uba74 \ub2e4\uc591\ud55c \uc0ac\uc6a9\uc790 \ub370\uc774\ud130 \uc0d8\ud50c\uc744 \uc218\uc9d1\ud558\uace0 \uac00\uc815\uc5d0 \ub9de\uac8c \uacb0\ub860\uc744 \ub0b4\ub9ac\ub294 \uc218\uace0\ub97c \ud558\uc9c0 \uc54a\uc544\ub3c4 \ub429\ub2c8\ub2e4.<\/p>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\uacf5\uac10 \uc9c0\ub3c4\ub294 \ud504\ub85c\ud544 \ubd84\uc11d\uc758 \uc0ac\uc18c\ud55c \uc138\ubd80 \uc0ac\ud56d\uc744 \uc774\ud574\ud558\uace0 \uc18c\ube44\uc790\uac00 \uc5b4\ub5a4 \uacbd\ud5d8\uc744 \ud558\uace0 \uc788\ub294\uc9c0 \uc815\uad50\ud558\uac8c \ud30c\uc545\ud560 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc640\uc90d\ub2c8\ub2e4.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading  --><\/p>\n<p><b>6. \uc704\ud5d8 \ud68c\ud53c: <\/b>\uacf5\uac10 \uc9c0\ub3c4\ub97c \uc0ac\uc6a9\ud558\uba74 \uc704\ud5d8\uc744 \uc27d\uac8c \ud30c\uc545\ud558\uace0 \uc801\uc808\ud55c \uad00\ub9ac \uc804\ub7b5\uc744 \uc138\uc6cc \uc704\ud5d8\uc5d0 \uc870\uae30\uc5d0 \ub300\uc751\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uc804\ub7b5\uc740 \ub2e4\uc591\ud55c \ud0c0\uac9f \uc18c\ube44\uc790\ub97c \ud1b5\ud574 \uc9c4\ud654\ud558\uc5ec \uace0\uac1d\uc758 \ud504\ub85c\ud544\uc5d0 \uad00\uacc4\uc5c6\uc774 \ub9cc\uc871\ud560 \uc218 \uc788\ub3c4\ub85d \ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:heading --><\/p>\n<h2 id=\"toc_Building_an_Empathy_Map\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\uacf5\uac10 \uc9c0\ub3c4 \ub9cc\ub4e4\uae30<\/h2>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\uacf5\uac10 \uc9c0\ub3c4\uc758 \uc911\uc694\uc131\uc744 \uc774\ud574\ud558\ub824\uba74 \uacf5\uac10 \uc9c0\ub3c4\uac00 \uc5b4\ub5bb\uac8c \ub9cc\ub4e4\uc5b4\uc9c0\ub294\uc9c0 \uc544\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \uc774 \ub2e8\uacc4\ubcc4 \ud504\ub85c\uc138\uc2a4\ub97c \ud559\uc2b5\ud558\uba74 \uacf5\uac10 \uc9c0\ub3c4\uc758 \ubaa9\ud45c\ub97c \uac15\uc870\ud558\uace0 \ud300\uacfc \ud568\uaed8 \uacf5\uac10 \uc9c0\ub3c4\ub97c \uc0ac\uc6a9\ud560 \ub54c \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\ub2e4\uc74c\uc740 \uc5b4\ub5bb\uac8c \ub9cc\ub4e4 \uc218 \uc788\ub294\uc9c0\uc5d0 \ub300\ud55c \uac04\ub2e8\ud558\uace0 \uc26c\uc6b4 \uc124\uba85\uc785\ub2c8\ub2e4,<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading  --><\/p>\n<p><b>1. \ucd08\uc810 \ubc0f \ubaa9\ud45c \uc124\uc815<\/b><\/p>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\uacf5\uac10 \uc9c0\ub3c4\ub97c \uad6c\ucd95\ud558\uae30 \uc704\ud55c \uccab \ubc88\uc9f8 \ub2e8\uacc4\ub294 \ucd08\uc810\uacfc \ubaa9\ud45c\ub97c \uc124\uc815\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uba3c\uc800 \uacf5\uac10 \uc9c0\ub3c4\ub97c \ub9cc\ub4dc\ub294 \ubaa9\uc801\uc774\ub098 \uc758\ub3c4\ub97c \ud30c\uc545\ud574\uc57c \ud569\ub2c8\ub2e4. \ubaa9\uc801\uc774\ub098 \ubaa9\ud45c\uac00 \uc5c6\ub2e4\uba74 \uacf5\uac10 \uc9c0\ub3c4\ub294 \uc81c\ud488\uc5d0 \uc544\ubb34\ub7f0 \uc601\ud5a5\uc744 \ubbf8\uce58\uc9c0 \ubabb\ud558\uba70 \ud300\uc5d0\uac8c \ud6a8\uacfc\uc801\uc778 \uc5f0\uc2b5\uc774 \ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\ub458\uc9f8, \uc9d1\uc911\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uc9d1\uc911\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc774 \uc5c6\uc73c\uba74 \uacf5\uac10 \uc9c0\ub3c4\uc758 \ub9ce\uc740 \ubd80\ubd84\uc744 \ub193\uce58\uac8c \ub418\uace0 \uc65c\uace1\ub41c \uacb0\uacfc\ub97c \uc5bb\uac8c \ub429\ub2c8\ub2e4. \uc9c0\ub3c4\uc5d0\uc11c \uc0ac\uc6a9\uc790\ub97c \uc2dd\ubcc4\ud55c \ub2e4\uc74c \uacc4\uc18d \uc9c4\ud589\ud558\uc138\uc694. \uc644\uc804\ud55c \uc815\ubcf4\uc5d0 \uae30\ubc18\ud55c \uc194\ub8e8\uc158\uc744 \uac1c\ubc1c\ud558\uae30 \uc704\ud574 \uc0ac\uc6a9\uc790\uc758 \uc694\uad6c \uc0ac\ud56d\uacfc \uadf8\ub4e4\uc774 \uacaa\uc740 \ub2e8\uacc4\ub97c \uc774\ud574\ud569\ub2c8\ub2e4.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading  --><\/p>\n<p><b>2. \uc0ac\uc6a9\uc790 \uacbd\ud5d8 \uac80\ud1a0  <\/b><\/p>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\uacf5\uac10 \uc9c0\ub3c4\ub97c \uad6c\ucd95\ud558\ub294 \ub450 \ubc88\uc9f8 \ub2e8\uacc4\uc785\ub2c8\ub2e4. \uc774 \ub2e8\uacc4\uc5d0\uc11c\ub294 \uc18c\ube44\uc790\uc758 \uacbd\ud5d8\uacfc \ub2e4\uc591\ud55c \uc791\uc5c5 \ub610\ub294 \uc0c1\ud638 \uc791\uc6a9\uc758 \uc5ec\ub7ec \ub2e8\uacc4\uc5d0\uc11c \uc18c\ube44\uc790\uac00 \uc5b4\ub5bb\uac8c \ubc18\uc751\ud558\ub294\uc9c0 \ubd84\uc11d\ud558\uace0 \uc870\uc0ac\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774 \uc139\uc158\uc5d0\uc11c\ub294 \uc18c\ube44\uc790\uc758 \uc785\uc7a5\uc774 \ub418\uc5b4 \ud2b9\uc815 \uc0c1\ud669\uc5d0\uc11c \uc18c\ube44\uc790\uac00 \uc5b4\ub5a4 \uacbd\ud5d8\uc744 \ud588\ub294\uc9c0, \ud2b9\uc815 \uc2dc\uc810\uc5d0\uc11c \uc5b4\ub5a4 \ub290\ub08c\uc744 \ubc1b\uc558\ub294\uc9c0 \uc0b4\ud3b4\ubd10\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\uace0\uac1d\uc774 \ubcf4\uace0, \uad00\ucc30\ud558\uace0, \ubd84\uc11d\ud558\ub294 \uac83\uc744 \ubd84\uc11d\ud558\uc5ec \ube44\uc2b7\ud55c \ud6a8\uacfc\ub97c \uc5bb\uc73c\ub824\uba74 \ub3d9\uc77c\ud55c \uc791\uc5c5\uc744 \uc218\ud589\ud574\uc57c \ud569\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uc0ac\ub78c, \ud658\uacbd, \uc7a5\uc18c \ub4f1 \uc8fc\ubcc0\uc5d0\uc11c \uc77c\uc5b4\ub098\ub294 \ubaa8\ub4e0 \uc77c\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. \ub610\ud55c \uc774 \uc139\uc158\uc5d0\uc11c\ub294 \uc18c\ube44\uc790\uac00 \uacbd\ud5d8\ud560 \uc218 \uc788\ub294 \ubaa8\ub4e0 \ub2e4\uc591\ud55c \uacbd\ud5d8\uc5d0 \ucd08\uc810\uc744 \ub9de\ucda5\ub2c8\ub2e4. \uac01 \ub2e8\uacc4\ub294 \uc11c\ub85c \ub2e4\ub978 \uacbd\ud5d8\uc744 \ubd88\ub7ec\uc77c\uc73c\ud0a4\uba70, \uc774 \ubaa8\ub4e0 \uac83\uc744 \uc5fc\ub450\uc5d0 \ub450\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading  --><\/p>\n<p><b>3. \ub9c8\uc74c \uc774\ud574\ud558\uae30<\/b><\/p>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\uc774 \ub2e8\uacc4\uc5d0\uc11c\ub294 \uc18c\ube44\uc790\uac00 \ube0c\ub79c\ub4dc \ub610\ub294 \uc81c\ud488\uacfc \uc0c1\ud638 \uc791\uc6a9\ud560 \ub54c \uc5b4\ub5a4 \uc0dd\uac01\uc744 \ud558\ub294\uc9c0 \ubd84\uc11d\ud574\uc57c \ud569\ub2c8\ub2e4. \uace0\uac1d\uc758 \ub9c8\uc74c\uc18d\uc5d0 \ubb34\uc5c7\uc774 \uc788\ub294\uc9c0 \ud0d0\uc0c9\ud558\uace0 \uace0\uac1d\uacfc\uc758 \uad00\uacc4\ub97c \uac1c\uc120\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\ub294 \uc815\ubcf4\ub97c \ucd94\ucd9c\ud558\ub294 \ubc29\ubc95\uc5d0 \uc9d1\uc911\ud558\uc138\uc694.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\ub2e4\ub978 \uc0ac\ub78c\uc758 \uacb0\uc815, \uc0dd\uac01, \uc778\uc2dd, \uac10\uc815\uc744 \uc774\ud574\ud558\ub294 \ub370\ub294 \uc2dc\uac04\uc774 \uac78\ub9bd\ub2c8\ub2e4. \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc18c\ube44\uc790\uc5d0 \ub300\ud55c \uc7a0\uc815\uc801\uc778 \uacb0\uc815\uc744 \ub0b4\ub9ac\uace0 \uc774\ub7ec\ud55c \uacb0\uc815\uc744 \ub4b7\ubc1b\uce68\ud558\uae30 \uc704\ud574 \uc18c\ube44\uc790\uc758 \uac10\uc815\uc744 \ud65c\uc6a9\ud558\uc138\uc694.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\ub9c8\uc9c0\ub9c9 \ub2e8\uacc4\uc5d0\uc11c\ub294 \uc18c\ube44\uc790\uac00 \ubb34\uc5c7\uc744 \uc5bb\uace0 \uc788\ub294\uc9c0, \uadf8\ub9ac\uace0 \uadf8\ub4e4\uc758 \uace0\ucda9\uc740 \ubb34\uc5c7\uc778\uc9c0 \ud30c\uc545\ud574\uc57c \ud569\ub2c8\ub2e4. \uc0ac\uc6a9\uc790\uac00 \uc81c\ud488\uacfc\uc758 \uc0c1\ud638 \uc791\uc6a9\uc744 \ud1b5\ud574 \ubb34\uc5c7\uc744 \uc131\ucde8\ud588\ub294\uc9c0, \uc88c\uc808\ud588\ub358 \uc9c0\uc810\uc774\ub098 \ub2e8\uacc4\ub294 \ubb34\uc5c7\uc774\uc5c8\ub294\uc9c0 \ub4f1\uc73c\ub85c \ub2e8\uc21c\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub807\uac8c \ud558\uba74 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\ub294 \ub370 \uc788\uc5b4 \uae30\ud68c\uc640 \uc7a5\uc560\ubb3c\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading  --><\/p>\n<p><b>4. \uc694\uc57d  <\/b><\/p>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\ub9c8\uc9c0\ub9c9 \ub2e8\uacc4\ub294 \ub370\uc774\ud130\ub97c \uc694\uc57d\ud558\uace0 \uad00\ub828 \uc0ac\ubd84\uba74\uc5d0 \uc2e0\uc911\ud558\uac8c \ubc30\uce58\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\uc81c \ud300\uc6d0\ub4e4\uacfc \uc0dd\uac01\uc744 \uacf5\uc720\ud558\uace0 \uacf5\uac10 \uc9c0\ub3c4\uc640 \uad00\ub828\ub41c \ud2b9\uc815 \ub2e8\uacc4\uc5d0 \ub300\ud55c \ud300\uc6d0\ub4e4\uc758 \uc758\uacac\uc744 \uc218\ub834\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\uc774 \ub2e8\uacc4\uc5d0\uc11c\ub294 \uc804\uccb4 \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uacfc \uc870\uc0ac\ub41c \ub370\uc774\ud130\ub97c \ud050\ub808\uc774\uc158\ud55c \ubc29\ubc95\uc744 \uc774\ud574\ud560 \uc218 \uc788\ub3c4\ub85d \ucda9\ubd84\ud55c \uacf5\uac04\uc744 \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4. \ud300\uacfc \ud611\uc5c5\ud558\uc5ec \uacb0\uc815\ud55c \uc0ac\ud56d\uc744 \uc2e0\uc911\ud558\uac8c \ud3c9\uac00\ud558\uc5ec \uc81c\ud488\uc758 \ub2e4\uc74c \ub2e8\uacc4\uc5d0\uc11c \uad6c\ud604\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc138\uc694.<\/p>\n<p><span data-sheets-value=\"\" data-sheets-userformat=\"\"><strong><b>\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30: <a href=\"https:\/\/ideascale.com\/blog\/experience-map-applications\/\">\uc9c0\ub3c4 \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \uccb4\ud5d8\ud558\uae30<\/a><\/b><\/strong><\/span><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading --><\/p>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading --><\/p>\n<h2 class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\uacb0\ub860<\/h2>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\uacf5\uac10 \uc9c0\ub3c4\ub294 \ub354 \ub098\uc740 \uc0ac\uc6a9\uc790 \ucc38\uc5ec\ub97c \uc720\ub3c4\ud558\uace0 \uc0ac\uc6a9\uc790 \uc911\uc2ec\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc744 \ucde8\ud558\ub294 \ub370 \uc788\uc5b4 \ube0c\ub79c\ub4dc\uc5d0 \ud544\uc694\ud55c \uac83\uc774 \ubb34\uc5c7\uc778\uc9c0 \ud30c\uc545\ud560 \uc218 \uc788\ub294 \ud6cc\ub96d\ud55c \ub3c4\uad6c\uc785\ub2c8\ub2e4. \uacf5\uac10 \uc9c0\ub3c4\ub97c \ud65c\uc6a9\ud558\uba74 \ud0c0\uac9f \uace0\uac1d\uc5d0 \ub300\ud55c \uc815\ud655\ud55c \uc870\uc0ac \ub370\uc774\ud130\ub97c \ud655\ubcf4\ud560 \uc218 \uc788\uc5b4 \ube60\ub974\uace0 \uc62c\ubc14\ub978 \uc758\uc0ac\uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\ub2e4\uc74c\uc5d0 \uc18c\ube44\uc790\uc5d0\uac8c \ub2e4\uac00\uac00\uace0 \uc2f6\uc744 \ub54c <a href=\"https:\/\/ideascale.com\/ko\/%ec%95%84%ec%9d%b4%eb%94%94%ec%96%b4-%ec%8a%a4%ec%bc%80%ec%9d%bc-%ed%99%94%ec%9d%b4%ed%8a%b8%eb%b3%b4%eb%93%9c\/\">\uc544\uc774\ub514\uc5b4\uc2a4\ucf00\uc77c \ud654\uc774\ud2b8\ubcf4\ub4dc\uc758<\/a> \uacf5\uac10 \uc9c0\ub3c4\ub97c \uc0ac\uc6a9\ud558\uba74 \ub354 \uc815\ud655\ud558\uace0 \uc88b\uc740 \uacb0\uacfc\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\uacf5\uac10 \uc9c0\ub3c4\ub97c \uc0ac\uc6a9\ud558\uba74 \uc0ac\uc6a9\uc790 \ucc38\uc5ec\ub97c \ub192\uc774\uace0 \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\ub294 \ub370 \ub9e4\uc6b0 \uc720\uc6a9\ud569\ub2c8\ub2e4. \ud504\ub808\uc2a4\ucf54\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694.<\/p>\n","protected":false},"author":72,"featured_media":73097,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3581],"tags":[],"contributor":[3707],"class_list":["post-73096","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-3581","contributor-3707"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\uacf5\uac10 \uc9c0\ub3c4\ub780 \ubb34\uc5c7\uc778\uac00\uc694? \uc815\uc758, \uc608\uc2dc, \uc7a5\uc810 \ubc0f \uad6c\ucd95 \ubc29\ubc95<\/title>\n<meta name=\"description\" content=\"\ub370\uc774\ube0c \uadf8\ub808\uc774\uac00 \uac1c\ucc99\ud55c \uadc0\uc911\ud55c \ub3c4\uad6c\uc778 \uacf5\uac10 \ub9f5\uc740 \ub3d9\uc801 \uc2dc\uac01\ud654 \ud15c\ud50c\ub9bf\uc73c\ub85c \uc815\uc758\ub418\uba70, \uace0\uac1d \ud589\ub3d9\uacfc \uac10\uc815\uc758 \ubcf5\uc7a1\uc131\uc744 \uc2ec\uce35\uc801\uc73c\ub85c \ubd84\uc11d\ud558\ub3c4\ub85d \uc804\ub7b5\uc801\uc73c\ub85c \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uacf5\uac10 \uc9c0\ub3c4\uc758 \uc608\uc2dc, \uc7a5\uc810 \ubc0f \uad6c\ucd95 \ubc29\ubc95\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ea%b3%b5%ea%b0%90-%ec%a7%80%eb%8f%84-%ec%a0%95%ec%9d%98\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\uacf5\uac10 \uc9c0\ub3c4\ub780 \ubb34\uc5c7\uc778\uac00\uc694? \uc815\uc758, \uc608\uc2dc, \uc7a5\uc810 \ubc0f \uad6c\ucd95 \ubc29\ubc95\" \/>\n<meta property=\"og:description\" content=\"\ub370\uc774\ube0c \uadf8\ub808\uc774\uac00 \uac1c\ucc99\ud55c \uadc0\uc911\ud55c \ub3c4\uad6c\uc778 \uacf5\uac10 \ub9f5\uc740 \ub3d9\uc801 \uc2dc\uac01\ud654 \ud15c\ud50c\ub9bf\uc73c\ub85c \uc815\uc758\ub418\uba70, \uace0\uac1d \ud589\ub3d9\uacfc \uac10\uc815\uc758 \ubcf5\uc7a1\uc131\uc744 \uc2ec\uce35\uc801\uc73c\ub85c \ubd84\uc11d\ud558\ub3c4\ub85d \uc804\ub7b5\uc801\uc73c\ub85c \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uacf5\uac10 \uc9c0\ub3c4\uc758 \uc608\uc2dc, \uc7a5\uc810 \ubc0f \uad6c\ucd95 \ubc29\ubc95\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ea%b3%b5%ea%b0%90-%ec%a7%80%eb%8f%84-%ec%a0%95%ec%9d%98\/\" \/>\n<meta property=\"og:site_name\" content=\"IdeaScale\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ideascale\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-28T18:18:53+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-08T09:47:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ideascale.com\/wp-content\/uploads\/2021\/09\/Empathy-Map.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"926\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Moinul Alam\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ideascale\" \/>\n<meta name=\"twitter:site\" content=\"@ideascale\" \/>\n<meta name=\"twitter:label1\" content=\"\uae00\uc4f4\uc774\" \/>\n\t<meta name=\"twitter:data1\" content=\"Moinul Alam\" \/>\n\t<meta name=\"twitter:label2\" content=\"\uc608\uc0c1 \ub418\ub294 \ud310\ub3c5 \uc2dc\uac04\" \/>\n\t<meta name=\"twitter:data2\" content=\"2\ubd84\" \/>\n<script type=\"application\/ld+json\" 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