{"id":73015,"date":"2023-05-18T04:47:57","date_gmt":"2023-05-18T08:47:57","guid":{"rendered":"http:\/\/ideascale.com\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-%ec%97%b0%ea%b5%ac%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/"},"modified":"2024-02-08T03:53:56","modified_gmt":"2024-02-08T07:53:56","slug":"%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-%ec%97%b0%ea%b5%ac%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94","status":"publish","type":"post","link":"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-%ec%97%b0%ea%b5%ac%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/","title":{"rendered":"\uace0\uac1d \uacbd\ud5d8(CX) \uc5f0\uad6c\ub780 \ubb34\uc5c7\uc778\uac00\uc694? \uc815\uc758, \uc911\uc694\uc131, \ubc29\ubc95 \ubc0f \ubaa8\ubc94 \uc0ac\ub840"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right-small:0px;--awb-padding-left-small:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-font-size:22px;\"><p><strong><b>\ubaa9\ucc28<\/b><\/strong><\/p>\n<\/div><div class=\"awb-toc-el awb-toc-el--1\" data-awb-toc-id=\"1\" data-awb-toc-options=\"{&quot;allowed_heading_tags&quot;:{&quot;h2&quot;:0},&quot;ignore_headings&quot;:&quot;&quot;,&quot;ignore_headings_words&quot;:&quot;&quot;,&quot;enable_cache&quot;:&quot;yes&quot;,&quot;highlight_current_heading&quot;:&quot;no&quot;,&quot;hide_hidden_titles&quot;:&quot;yes&quot;,&quot;limit_container&quot;:&quot;all&quot;,&quot;select_custom_headings&quot;:&quot;&quot;,&quot;icon&quot;:&quot;fa-flag fas&quot;,&quot;counter_type&quot;:&quot;decimal&quot;}\" style=\"--awb-counter-type:counters(awb-toc, &quot;.&quot;, decimal) &quot;. &quot;;\"><div class=\"awb-toc-el__content\"><ul class=\"awb-toc-el__list awb-toc-el__list--0\"><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_CX\">\uace0\uac1d \uacbd\ud5d8(CX) \uc5f0\uad6c\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_CX__1\">\uace0\uac1d \uacbd\ud5d8(CX) \uc5f0\uad6c\uc758 \uc911\uc694\uc131<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_CX__2\">\uace0\uac1d \uacbd\ud5d8(CX) \uc5f0\uad6c: \uc8fc\uc694 \ub2e8\uacc4<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_CX__3\">\uace0\uac1d \uacbd\ud5d8(CX) \uc870\uc0ac \ubc29\ubc95<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_CX_8\">\uace0\uac1d \uacbd\ud5d8(CX) \uc5f0\uad6c\ub97c \uc704\ud55c 8\uac00\uc9c0 \ubaa8\ubc94 \uc0ac\ub840<\/a><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h2 class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\uace0\uac1d \uacbd\ud5d8(CX) \uc5f0\uad6c\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/h2>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \uacbd\ud5d8(CX) \uc5f0\uad6c\ub294 \uc774\ub7ec\ud55c \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uae30 \uc704\ud574 \uace0\uac1d\uc774 \uae30\uc5c5\uc774\ub098 \ube0c\ub79c\ub4dc\ub97c \uc774\uc6a9\ud558\ub294 \uc5ec\uc815 \uc804\ubc18\uc5d0 \uac78\uccd0 \uace0\uac1d\uc758 \uc0c1\ud638 \uc791\uc6a9\uacfc \uc778\uc2dd\uc744 \uccb4\uacc4\uc801\uc73c\ub85c \uc5f0\uad6c\ud558\uace0 \ubd84\uc11d\ud558\ub294 \ubc29\ubc95\uc73c\ub85c \uc815\uc758\ub429\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uace0\uac1d\uc758 \uae30\ub300, \uc694\uad6c, \uc120\ud638\ub3c4, \uc81c\ud488, \uc11c\ube44\uc2a4 \ub610\ub294 \uc870\uc9c1\uacfc\uc758 \uc0c1\ud638 \uc791\uc6a9\uc5d0 \ub300\ud55c \uc804\ubc18\uc801\uc778 \ub9cc\uc871\ub3c4\ub97c \uc774\ud574\ud558\uae30 \uc704\ud55c \ub370\uc774\ud130\uc640 \uc778\uc0ac\uc774\ud2b8\ub97c \uc218\uc9d1\ud558\ub294 \uc791\uc5c5\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d\uc740 \ubaa8\ub4e0 \ube44\uc988\ub2c8\uc2a4\uc758 \uadfc\uac04\uc744 \uc774\ub8e8\uba70, \uace0\uac1d \ub9cc\uc871\uc744 \uc6b0\uc120\uc2dc\ud558\ub294 \uac83\uc740 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 \uc2e0\uaddc \uace0\uac1d\uc744 \ud655\ubcf4\ud558\ub294 \ub370 \ub4dc\ub294 \ube44\uc6a9\uc740 \uae30\uc874 \uace0\uac1d\uc744 \uc720\uc9c0\ud558\ub294 \ub370 \ub4dc\ub294 \ube44\uc6a9\ubcf4\ub2e4 5\ubc30\ub098 \ub192\ub2e4\uace0 \ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c \uae30\uc5c5\uc740 \ud22c\uc790 \uc218\uc775\ub960(ROI)\uc744 \ucd5c\uc801\ud654\ud558\uae30 \uc704\ud574 \ud604\uc7ac \uace0\uac1d \uae30\ubc18\uacfc \uac15\ub825\ud55c \uad00\uacc4\ub97c \uad6c\ucd95\ud558\ub294 \uac83\uc774 \ud544\uc218\uc801\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \uacbd\ud5d8(CX) \uc5f0\uad6c\ub294 \uae30\uc5c5\uc774 \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uace0 \ucd5c\uc801\ud654\ud560 \uc218 \uc788\ub294 \uadc0\uc911\ud55c \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c \ud569\ub2c8\ub2e4. \uc124\ubb38\uc870\uc0ac, \uc778\ud130\ubdf0, <a href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ed%8f%ac%ec%bb%a4%ec%8a%a4-%ea%b7%b8%eb%a3%b9%ec%9d%b4%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/\">\ud3ec\ucee4\uc2a4 \uadf8\ub8f9<\/a>, \uc0ac\uc6a9\uc131 \ud14c\uc2a4\ud2b8, \ub370\uc774\ud130 \ubd84\uc11d \ub4f1 \ub2e4\uc591\ud55c \uc5f0\uad6c \ubc29\ubc95\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \uacbd\ud5d8\uc5d0 \ub300\ud55c <a href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ec%a7%88%ec%a0%81-%ec%97%b0%ea%b5%ac%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/\">\uc815\uc131\uc801<\/a>, <a href=\"https:\/\/ideascale.com\/blog\/what-is-quantitative-research\/\">\uc815\ub7c9\uc801 \uc5f0\uad6c<\/a> \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><b>\uace0\uac1d \uacbd\ud5d8(CX) \uc5f0\uad6c \uc8fc\uc694 \ud2b9\uc9d5  <\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \uacbd\ud5d8(CX) \uc5f0\uad6c\ub294 \uc870\uc9c1\uc774 \uace0\uac1d\uacfc \uc81c\ud488, \uc11c\ube44\uc2a4 \ubc0f \uc811\uc810 \uac04\uc758 \uc0c1\ud638 \uc791\uc6a9\uc744 \ub354 \uc798 \uc774\ud574\ud558\uace0 \uac1c\uc120\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \uba87 \uac00\uc9c0 \uc8fc\uc694 \uc18d\uc131\uc744 \ud2b9\uc9d5\uc73c\ub85c \ud569\ub2c8\ub2e4. CX \uc5f0\uad6c\uc758 \uc8fc\uc694 \ud2b9\uc9d5\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4:<\/span><\/p>\n<ul>\n<li><b>\uace0\uac1d \uc911\uc2ec \uc911\uc2ec:  <\/b><span style=\"font-weight: 400;\">CX \uc5f0\uad6c\ub294 \uace0\uac1d\uc758 \ub2c8\uc988, \uc120\ud638\ub3c4, \ud589\ub3d9\uc744 \uc911\uc2ec\uc73c\ub85c \uc774\ub8e8\uc5b4\uc9d1\ub2c8\ub2e4. \uace0\uac1d\uc744 \uc758\uc0ac \uacb0\uc815\uc758 \uc911\uc2ec\uc5d0 \ub450\uace0 \uace0\uac1d\uc758 \uae30\ub300\uc5d0 \ubd80\ud569\ud558\ub294 \uc81c\ud488\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c \ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\ucd1d\uccb4\uc801\uc778 \uc811\uadfc \ubc29\uc2dd:<\/b><span style=\"font-weight: 400;\">  CX \uc5f0\uad6c\ub294 \ucd08\uae30 \uc778\uc9c0\ub3c4\ubd80\ud130 \uad6c\ub9e4 \ud6c4 \uc0c1\ud638\uc791\uc6a9, \uadf8 \uc774\ud6c4\uae4c\uc9c0 \uc804\uccb4 \uace0\uac1d \uc5ec\uc815\uc744 \uace0\ub824\ud569\ub2c8\ub2e4. \ub2e4\uc591\ud55c \uc811\uc810\uacfc \uc0c1\ud638 \uc791\uc6a9\uc744 \uc870\uc0ac\ud558\uc5ec \uc885\ud569\uc801\uc778 \uc2dc\uac01\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uc815\uc131\uc801 \ubc0f \uc815\ub7c9\uc801 \ubc29\ubc95:<\/b><span style=\"font-weight: 400;\"><a href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ec%a7%88%ec%a0%81-%ec%97%b0%ea%b5%ac%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/#Qualitative_Research_Methods_The_Top_4_Techniques\">\uc815\uc131\uc801 \ubc29\ubc95<\/a> (\uc778\ud130\ubdf0, \ud3ec\ucee4\uc2a4 \uadf8\ub8f9, \uad00\ucc30)\uacfc <a href=\"https:\/\/ideascale.com\/blog\/what-is-quantitative-research\/#Methodology\">\uc815\ub7c9\uc801 \ubc29\ubc95<\/a> (\uc124\ubb38\uc870\uc0ac, \ubd84\uc11d)\uc744 \uacb0\ud569\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc5d0 \ub300\ud55c \uade0\ud615 \uc7a1\ud78c \uc774\ud574\ub97c \uc218\uc9d1\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\ub2e4\ubd84\uc57c:  <\/b><span style=\"font-weight: 400;\">CX \uc5f0\uad6c\ub294 \uc2ec\ub9ac\ud559, \uc0ac\ud68c\ud559, \ub514\uc790\uc778, \ub9c8\ucf00\ud305, \ub370\uc774\ud130 \ubd84\uc11d \ub4f1 \ub2e4\uc591\ud55c \ud559\ubb38\uc5d0\uc11c \ucd9c\ubc1c\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub2e4\ud559\uc81c\uc801 \uc811\uadfc \ubc29\uc2dd\uc744 \ud1b5\ud574 \uace0\uac1d \uacbd\ud5d8\uc758 \ub2e4\uc591\ud55c \uce21\uba74\uc744 \ucca0\uc800\ud788 \uc870\uc0ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uc9c0\uc18d\uc801 \ubc0f \ubc18\ubcf5\uc801:<\/b><span style=\"font-weight: 400;\">  CX \uc5f0\uad6c\ub294 \uae30\uc5c5\uc774 \uc9c0\uc18d\uc801\uc73c\ub85c \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uace0, <a href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ea%b3%a0%ea%b0%9d-%ed%94%bc%eb%93%9c%eb%b0%b1%ec%9d%b4%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/\">\uace0\uac1d \ud53c\ub4dc\ubc31\uc744<\/a> \ubd84\uc11d\ud558\uace0, \uac1c\uc120\ud558\ub294 \uc9c0\uc18d\uc801\uc778 \ud504\ub85c\uc138\uc2a4\uc785\ub2c8\ub2e4. \uc774\ub294 \ubcc0\ud654\ud558\ub294 \uace0\uac1d\uc758 \uc694\uad6c\uc5d0 \ub9de\uac8c \uc870\uc815\ud558\ub294 \ubc18\ubcf5\uc801\uc778 \uc0ac\uc774\ud074\uc785\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uac10\uc815 \uac15\uc870:<\/b><span style=\"font-weight: 400;\">  CX \uc5f0\uad6c\ub294 \uc774\uc131\uc801\uc778 \uace0\ub824 \uc0ac\ud56d\uc744 \ub118\uc5b4 \uace0\uac1d\uc758 \uac10\uc815, \ub290\ub08c, \ud0dc\ub3c4\ub97c \ud0d0\uad6c\ud569\ub2c8\ub2e4. \uac10\uc815\uc801 \uacbd\ud5d8\uc740 \uc804\ubc18\uc801\uc778 \ub9cc\uc871\ub3c4\uc640 \ucda9\uc131\ub3c4\uc5d0 \ud070 \uc601\ud5a5\uc744 \ubbf8\uce69\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\ub370\uc774\ud130 \uae30\ubc18 \uc778\uc0ac\uc774\ud2b8:  <\/b><span style=\"font-weight: 400;\">CX \uc5f0\uad6c\ub294 \ud328\ud134, \ud2b8\ub80c\ub4dc, \uac1c\uc120 \uae30\ud68c\ub97c \ubc1c\uacac\ud558\uae30 \uc704\ud574 <a href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ec%a7%88%ec%a0%81-%ec%97%b0%ea%b5%ac%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/\">\uc815\uc131\uc801<\/a> \ubc0f <a href=\"https:\/\/ideascale.com\/blog\/what-is-quantitative-research\/\">\uc815\ub7c9\uc801 \uc5f0\uad6c<\/a> \ub370\uc774\ud130\ub97c \ubaa8\ub450 \ud65c\uc6a9\ud569\ub2c8\ub2e4. \ub370\uc774\ud130 \ubd84\uc11d\uc740 \uc9d1\uc911\ud574\uc57c \ud560 \uc8fc\uc694 \uc601\uc5ed\uc744 \ud30c\uc545\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\ubd80\uc11c \uac04 \ud611\uc5c5:<\/b><span style=\"font-weight: 400;\"> \uc131\uacf5\uc801\uc778 CX \uc5f0\uad6c\ub97c \uc704\ud574\uc11c\ub294 \ub9c8\ucf00\ud305, \uc81c\ud488 \uac1c\ubc1c, \uace0\uac1d \uc11c\ube44\uc2a4, \ub514\uc790\uc778 \ub4f1 \ub2e4\uc591\ud55c \ubd80\uc11c \uac04\uc758 \ud611\uc5c5\uc744 \ud1b5\ud574 \uc77c\uad00\uc131 \uc788\uace0 \uc77c\uad00\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \ubcf4\uc7a5\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uace0\uac1d \uc5ec\uc815 \ub9e4\ud551: <\/b><span style=\"font-weight: 400;\">\uace0\uac1d \uc5ec\uc815\uc744 \uc2dc\uac01\uc801\uc73c\ub85c \ud45c\ud604\ud558\uba74 \ubb38\uc81c \uc9c0\uc810, \uae30\ud68c, \uc911\uc694\ud55c \uc811\uc810\uc744 \ud30c\uc545\ud558\uc5ec \uc804\ub7b5\uc801 \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9ac\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uc21c\ucd94\ucc9c\uc9c0\uc218(NPS):<\/b><span style=\"font-weight: 400;\"> \uac04\ub2e8\ud558\uba74\uc11c\ub3c4 \ud6a8\uacfc\uc801\uc778 \uce21\uc815 \uc9c0\ud45c\ub85c \uc790\uc8fc \uc0ac\uc6a9\ub418\ub294 NPS\ub294 \uace0\uac1d\uc774 \ub2e4\ub978 \uc0ac\ub78c\uc5d0\uac8c \ud68c\uc0ac\ub97c \ucd94\ucc9c\ud560 \uac00\ub2a5\uc131\uc744 \uce21\uc815\ud558\uc5ec \uace0\uac1d \ucda9\uc131\ub3c4\uc640 \ub9cc\uc871\ub3c4\ub97c \uce21\uc815\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uc778\uac04 \uc911\uc2ec \ub514\uc790\uc778: <\/b><span style=\"font-weight: 400;\">CX \uc5f0\uad6c\ub294 \uc885\uc885 \uc778\uac04 \uc911\uc2ec \ub514\uc790\uc778 \uc6d0\uce59\uacfc \uc77c\uce58\ud558\uba70, \uc2e4\uc81c \uace0\uac1d\uc758 \uc694\uad6c\uc640 \ud589\ub3d9\uc5d0 \ubd80\ud569\ud558\ub294 \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\ub97c \ub9cc\ub4dc\ub294 \ub370 \uc911\uc810\uc744 \ub461\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uac1c\uc778\ud654: <\/b><span style=\"font-weight: 400;\">CX \uc5f0\uad6c\ub294 \uac1c\ubcc4 \uace0\uac1d \ub610\ub294 \uace0\uac1d \uc138\uadf8\uba3c\ud2b8\uc5d0 \ub9de\uac8c \uacbd\ud5d8\uc744 \ub9de\ucda4\ud654\ud558\uc5ec \uad00\ub828\uc131\uacfc \ucc38\uc5ec\ub3c4\ub97c \ub192\uc774\ub294 \uac83\uc774 \uc911\uc694\ud558\ub2e4\ub294 \uc810\uc744 \uac15\uc870\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uc2e4\ud589 \uac00\ub2a5\ud55c \uc778\uc0ac\uc774\ud2b8:<\/b><span style=\"font-weight: 400;\"> CX \uc5f0\uad6c\ub97c \ud1b5\ud574 \uc5bb\uc740 \uc778\uc0ac\uc774\ud2b8\ub294 \uc774\ub860\uc801\uc778 \uac83\uc5d0 \uadf8\uce58\uc9c0 \uc54a\uace0 \uace0\uac1d \uacbd\ud5d8\uc5d0 \uc9c1\uc811\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \uc2e4\ud589 \uac00\ub2a5\ud55c \ubcc0\ud654\uc640 \uac1c\uc120\uc744 \ucd94\uc9c4\ud558\ub294 \ub370 \uc0ac\uc6a9\ub429\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uc7a5\uae30\uc801 \uad00\uc810:<\/b><span style=\"font-weight: 400;\"> CX \uc5f0\uad6c\ub294 \ub2e8\uae30\uc801\uc778 \uc774\uc775\uc5d0\ub9cc \ucd08\uc810\uc744 \ub9de\ucd94\uae30\ubcf4\ub2e4\ub294 \uc9c0\uc18d\uc801\uc778 \uace0\uac1d \uad00\uacc4\ub97c \uad6c\ucd95\ud558\uace0 \ucda9\uc131\ub3c4\ub97c \ub192\uc774\uba70 \uc7a5\uae30\uc801\uc73c\ub85c \uace0\uac1d \uc720\uc9c0\ub97c \uc720\ub3c4\ud558\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c \ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uacbd\uc7c1 \uc6b0\uc704: <\/b><span style=\"font-weight: 400;\">\uae0d\uc815\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc740 \uc2dc\uc7a5\uc5d0\uc11c \ucc28\ubcc4\ud654\ub420 \uc218 \uc788\uae30 \ub54c\ubb38\uc5d0 CX \uc5f0\uad6c \ubc0f \uad6c\ud604\uc5d0 \ud0c1\uc6d4\ud55c \uc870\uc9c1\uc740 \uacbd\uc7c1 \uc6b0\uc704\ub97c \ud655\ubcf4\ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">CX \uc5f0\uad6c\ub294 \uace0\uac1d\uacfc \uae30\uc5c5 \uac04\uc758 \uc0c1\ud638\uc791\uc6a9\uc744 \uc774\ud574\ud558\uace0, \uce21\uc815\ud558\uace0, \uac1c\uc120\ud558\uace0\uc790 \ud558\ub294 \uc5ed\ub3d9\uc801\uc774\uace0 \ub2e4\ucc28\uc6d0\uc801\uc778 \uad00\ud589\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud2b9\uc131\uc740 \uace0\uac1d \uc911\uc2ec\uc758 \ucd1d\uccb4\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc744 \ubcf4\uc7a5\ud558\uc5ec \ub354 \ub098\uc740 \uc815\ubcf4\uc5d0 \uae30\ubc18\ud55c \uc758\uc0ac \uacb0\uc815\uacfc \uace0\uac1d \ub9cc\uc871\ub3c4 \ud5a5\uc0c1\uc73c\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4.<\/span><\/p>\n<h2 class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\uace0\uac1d \uacbd\ud5d8(CX) \uc5f0\uad6c\uc758 \uc911\uc694\uc131<\/h2>\n<p><img decoding=\"async\" class=\"lazyload aligncenter wp-image-58646 size-fusion-600\" src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/05\/customer-experience-research-descriptive-1-600x491.jpg\" data-orig-src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/05\/customer-experience-research-descriptive-1-600x491.jpg\" alt=\"\uace0\uac1d \uacbd\ud5d8(CX) \uc5f0\uad6c\uc758 \uc911\uc694\uc131\" width=\"600\" height=\"491\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27600%27%20height%3D%27491%27%20viewBox%3D%270%200%20600%20491%27%3E%3Crect%20width%3D%27600%27%20height%3D%27491%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/05\/customer-experience-research-descriptive-1-200x164.jpg 200w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/05\/customer-experience-research-descriptive-1-300x245.jpg 300w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/05\/customer-experience-research-descriptive-1-400x327.jpg 400w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/05\/customer-experience-research-descriptive-1-600x491.jpg 600w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/05\/customer-experience-research-descriptive-1.jpg 715w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d\uc758 \uae30\ub300\uce58\ub97c \uc9c4\uc815\uc73c\ub85c \uc774\ud574\ud558\uace0 \ucda9\uc871\ud558\uae30 \uc704\ud574 \uae30\uc5c5\uc740 \uace0\uac1d \uacbd\ud5d8(CX) \uc870\uc0ac\uc5d0 \ub208\uc744 \ub3cc\ub824\uc57c \ud569\ub2c8\ub2e4. \uace0\uac1d \uacbd\ud5d8 \uc870\uc0ac\uc758 \uc911\uc694\uc131\uacfc \ube44\uc988\ub2c8\uc2a4 \uc131\uacf5\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4:<\/span><\/p>\n<p><strong><b>1. \uace0\uac1d \ub2c8\uc988 \uc774\ud574<\/b><\/strong><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \uacbd\ud5d8 \uc5f0\uad6c\ub294 \uace0\uac1d\uc758 \uc120\ud638\ub3c4, \uae30\ub300\uce58, \ubd88\ub9cc \uc0ac\ud56d\uc5d0 \ub300\ud55c \uadc0\uc911\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc124\ubb38\uc870\uc0ac, \uc778\ud130\ubdf0, \ud53c\ub4dc\ubc31 \uba54\ucee4\ub2c8\uc998\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \uc758\uacac\uc744 \uc801\uadf9\uc801\uc73c\ub85c \uacbd\uccad\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \ud0c0\uac9f \uace0\uac1d\uc5d0 \ub300\ud55c \uae4a\uc740 \uc774\ud574\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc9c0\uc2dd\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \uc81c\ud488, \uc11c\ube44\uc2a4 \ubc0f \uc0c1\ud638 \uc791\uc6a9\uc744 \uace0\uac1d\uc758 \ub2c8\uc988\uc5d0 \ub9de\uac8c \uc870\uc815\ud558\uc5ec \uace0\uac1d \ub9cc\uc871\ub3c4\uc640 \ucda9\uc131\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><strong><b>2. \uace0\uac1d \ub9cc\uc871\ub3c4 \ud5a5\uc0c1<\/b><\/strong><\/p>\n<p><span style=\"font-weight: 400;\">\ub9cc\uc871\ud55c \uace0\uac1d\uc740 \ucda9\uc131\ub3c4 \ub192\uc740 \ube0c\ub79c\ub4dc \uc9c0\uc9c0\uc790\uac00 \ub420 \uac00\ub2a5\uc131\uc774 \ub192\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uacbd\ud5d8 \uc5f0\uad6c\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\ub294 \uc601\uc5ed\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uace0\uac1d <a href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ea%b3%a0%ea%b0%9d-%ed%94%bc%eb%93%9c%eb%b0%b1%ec%9d%b4%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/\">\ud53c\ub4dc\ubc31\uc744<\/a> \ubd84\uc11d\ud558\uc5ec \ubb38\uc81c\uc810\uc744 \ud574\uacb0\ud558\uace0, \ud504\ub85c\uc138\uc2a4\ub97c \uac04\uc18c\ud654\ud558\uba70, \uace0\uac1d \uc5ec\uc815 \uc804\ubc18\uc758 \uc811\uc810\uc744 \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc0ac\uc804 \uc608\ubc29\uc801 \uc811\uadfc \ubc29\uc2dd\uc740 \uace0\uac1d \ub9cc\uc871\ub3c4 \ud5a5\uc0c1, \uae0d\uc815\uc801\uc778 \uc785\uc18c\ubb38, \uace0\uac1d \uc720\uc9c0\uc728 \uc99d\uac00\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4.<\/span><\/p>\n<p><strong><b>3. \ud601\uc2e0\uc758 \uae30\ud68c \ud30c\uc545<\/b><\/strong><\/p>\n<p><span style=\"font-weight: 400;\">CX \uc5f0\uad6c\ub294 \uc989\uac01\uc801\uc778 \uace0\uac1d \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \uac83 \uc774\uc0c1\uc758 \uc758\ubbf8\ub97c \uac16\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uae30\uc5c5\uc774 \ucda9\uc871\ub418\uc9c0 \uc54a\uc740 \ub2c8\uc988\ub97c \ud30c\uc545\ud558\uace0 <a href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ed%98%81%ec%8b%a0%ec%9d%b4%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80\/\">\ud601\uc2e0\uc758<\/a> \uae30\ud68c\ub97c \ubc1c\uacac\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. <a href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ea%b3%a0%ea%b0%9d-%ed%94%bc%eb%93%9c%eb%b0%b1%ec%9d%b4%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/\">\uace0\uac1d\uc758 \ud53c\ub4dc\ubc31\uacfc<\/a> \ud589\ub3d9\uc744 \uba74\ubc00\ud788 \uc5f0\uad6c\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \ud2b8\ub80c\ub4dc\ub97c \ud30c\uc545\ud558\uace0, \ubcc0\ud654\ud558\ub294 \uc120\ud638\ub3c4\ub97c \uc608\uce21\ud558\uba70, \uc9c4\ud654\ud558\ub294 \uc2dc\uc7a5 \uc218\uc694\ub97c \ucda9\uc871\ud558\ub294 \uc0c8\ub85c\uc6b4 \uc81c\ud488\uc774\ub098 \uc11c\ube44\uc2a4\ub97c \uac1c\ubc1c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uace0\uac1d \uc911\uc2ec \uc811\uadfc \ubc29\uc2dd\uc740 \ud601\uc2e0\uc744 \ucd09\uc9c4\ud558\uace0 \uae30\uc5c5\uc774 \uac01 \uc5c5\uacc4\uc5d0\uc11c \ub9ac\ub354\ub85c \uc790\ub9ac\ub9e4\uae40\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><strong><b>4. \uace0\uac1d \uc0c1\ud638 \uc791\uc6a9 \uac1c\uc778\ud654<\/b><\/strong><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d\uc740 \uac00\uce58 \uc788\uace0, \uc774\ud574\ubc1b\uace0, \uc874\uc911\ubc1b\ub294\ub2e4\ub294 \ub290\ub08c\uc744 \ub9e4\uc6b0 \uc911\uc694\ud558\uac8c \uc0dd\uac01\ud558\uae30 \ub54c\ubb38\uc5d0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \ub9e4\uc6b0 \uc911\uc694\ud558\uac8c \uc5ec\uae41\ub2c8\ub2e4. CX \uc5f0\uad6c\ub294 \uace0\uac1d\uc744 \uc138\ubd84\ud654\ud558\uace0 \uadf8\uc5d0 \ub530\ub77c \uc0c1\ud638\uc791\uc6a9\uc744 \ub9de\ucda4\ud654\ud558\ub294 \ub370 \uc720\uc6a9\ud55c \ub370\uc774\ud130\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uace0\uac1d\uc758 \uc120\ud638\ub3c4\ub97c \uc774\ud574\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \ud0c0\uac9f \ub9c8\ucf00\ud305 \ucea0\ud398\uc778, \uac1c\uc778\ud654\ub41c \ucd94\ucc9c, \uac1c\ubcc4 \uace0\uac1d\uc758 \uacf5\uac10\uc744 \ubd88\ub7ec\uc77c\uc73c\ud0a4\ub294 \ub9de\ucda4\ud615 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac1c\uc778\ud654\ub294 \uace0\uac1d \ucc38\uc5ec\ub97c \uac15\ud654\ud558\uace0 \uc7a5\uae30\uc801\uc778 \ucda9\uc131\ub3c4\ub97c \ub192\uc774\uba70 \uc7ac\uad6c\ub9e4 \uac00\ub2a5\uc131\uc744 \ub192\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p><strong><b>5. \ud22c\uc790 \uc218\uc775\ub960(ROI) \uadf9\ub300\ud654<\/b><\/strong><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \uacbd\ud5d8 \uc870\uc0ac\uc5d0 \ud22c\uc790\ud558\ub294 \uac83\uc740 \uc0c1\ub2f9\ud55c ROI \uc7a0\uc7ac\ub825\uc744 \uc9c0\ub2cc \uc804\ub7b5\uc801 \uc6c0\uc9c1\uc784\uc785\ub2c8\ub2e4. \uace0\uac1d\uc758 \uace0\ucda9\uc744 \ud30c\uc545\ud558\uace0 \uc6b0\uc120\uc21c\uc704\ub97c \uc815\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \uac00\uc7a5 \ud070 \ud6a8\uacfc\ub97c \ucc3d\ucd9c\ud558\ub294 \uc601\uc5ed\uc5d0 \uc9d1\uc911\ud558\uc5ec \ub9ac\uc18c\uc2a4\ub97c \ubcf4\ub2e4 \ud6a8\uacfc\uc801\uc73c\ub85c \ud560\ub2f9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub370\uc774\ud130 \uae30\ubc18 \uc811\uadfc \ubc29\uc2dd\uc740 \ub0ad\ube44\ub418\ub294 \ub178\ub825\uc744 \uc904\uc774\uace0, \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \uac1c\uc120\ud558\uba70, \ub9c8\ucf00\ud305 \uc9c0\ucd9c\uc744 \ucd5c\uc801\ud654\ud569\ub2c8\ub2e4. \uad81\uadf9\uc801\uc73c\ub85c \uace0\uac1d \uc720\uc9c0\uc728\uc744 \ub192\uc774\uace0, \uace0\uac1d \uc0dd\uc560 \uac00\uce58\ub97c \ub192\uc774\uba70, \uc218\uc775\uc131\uc744 \uac15\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><strong><b>6. \uacbd\uc7c1\uc5d0\uc11c \uc55e\uc11c \ub098\uac00\uae30<\/b><\/strong><\/p>\n<p><span style=\"font-weight: 400;\">\uacbd\uc7c1\uc774 \uce58\uc5f4\ud55c \uc624\ub298\ub0a0\uc758 \uc2dc\uc7a5\uc5d0\uc11c \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uba74 \uacbd\uc7c1\uc5c5\uccb4\uc640 \ucc28\ubcc4\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. CX \uc5f0\uad6c\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \uace0\uac1d\uc758 \uae30\ub300\uce58\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \ucda9\uc871\ud558\uace0 \uc774\ub97c \ub6f0\uc5b4\ub118\uc74c\uc73c\ub85c\uc368 \ucc28\ubcc4\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c0\uc18d\uc801\uc73c\ub85c <a href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ea%b3%a0%ea%b0%9d-%ed%94%bc%eb%93%9c%eb%b0%b1%ec%9d%b4%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/\">\uace0\uac1d \ud53c\ub4dc\ubc31\uc744<\/a> \uc218\uc9d1\ud558\uace0, \ubcc0\ud654\ud558\ub294 \uace0\uac1d\uc758 \uc694\uad6c\uc5d0 \uc801\uc751\ud558\uba70, \uac1c\uc120 \uc0ac\ud56d\uc744 \uad6c\ud604\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \uacbd\uc7c1\ub825\uc744 \uc720\uc9c0\ud558\uace0 \ucda9\uc131\ub3c4 \ub192\uc740 \uace0\uac1d \uae30\ubc18\uc744 \uad6c\ucd95\ud558\uba70 \uc7a5\uae30\uc801\uc778 \uc131\uacf5\uc744 \ubcf4\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><strong><b>\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694: <a href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ea%b3%a0%ea%b0%9d-%ec%a1%b0%ec%82%ac%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/\">\uace0\uac1d \uc870\uc0ac\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/a><\/b><\/strong><\/p>\n<h2 class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\uace0\uac1d \uacbd\ud5d8(CX) \uc5f0\uad6c: \uc8fc\uc694 \ub2e8\uacc4<\/h2>\n<p><span style=\"font-weight: 400;\">\uc5f0\uad6c \ud504\ub85c\uc138\uc2a4\uc5d0\ub294 \uc77c\ubc18\uc801\uc73c\ub85c \ub2e4\uc74c \ub2e8\uacc4\uac00 \ud3ec\ud568\ub429\ub2c8\ub2e4:<\/span><\/p>\n<p><b>1\ub2e8\uacc4. \ubaa9\ud45c \uc815\uc758\ud558\uae30:<\/b><span style=\"font-weight: 400;\">  \ubb38\uc81c\uc810\uc744 \ud30c\uc545\ud558\uac70\ub098, \ud2b9\uc815 \uc811\uc810\uc744 \uac1c\uc120\ud558\uac70\ub098, \uc804\ubc18\uc801\uc778 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ud3c9\uac00\ud558\ub294 \ub4f1 \uc5f0\uad6c\uc758 \ubaa9\ud45c\uc640 \ubaa9\uc801\uc744 \uba85\ud655\ud558\uac8c \uba85\uc2dc\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><b>2\ub2e8\uacc4. \uc5f0\uad6c \ub514\uc790\uc778:<\/b><span style=\"font-weight: 400;\">  \ud544\uc694\ud55c \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uae30 \uc704\ud574 \uc801\uc808\ud55c \uc5f0\uad6c \ubc29\ubc95(\uc608: <a href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ec%a7%88%ec%a0%81-%ec%97%b0%ea%b5%ac%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/#Qualitative_Research_Methods_The_Top_4_Techniques\">\uc815\uc131\uc801<\/a> \ub610\ub294 <a href=\"https:\/\/ideascale.com\/blog\/what-is-quantitative-research\/#Methodology\">\uc815\ub7c9\uc801 \uc5f0\uad6c \ubc29\ubc95<\/a>)\uacfc \uae30\uc220\uc744 \uc120\ud0dd\ud569\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uc815\ub7c9\uc801 \uc124\ubb38\uc870\uc0ac, \uc815\uc131\uc801 \uc778\ud130\ubdf0, \uc0ac\uc6a9\uc131 \ud14c\uc2a4\ud2b8 \ub610\ub294 \uc5ec\ub7ec \uac00\uc9c0 \ubc29\ubc95\uc744 \uc870\ud569\ud558\ub294 \ubc29\uc2dd\uc774 \ud3ec\ud568\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>3\ub2e8\uacc4. \ub370\uc774\ud130 \uc218\uc9d1:  <\/b><span style=\"font-weight: 400;\">\uc120\ud0dd\ud55c \uc870\uc0ac \ubc29\ubc95\uc744 \uad6c\ud604\ud558\uc5ec \uace0\uac1d\uc73c\ub85c\ubd80\ud130 \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud569\ub2c8\ub2e4. \uc774\ub294 \uc5f0\uad6c \ubaa9\uc801\uc5d0 \ub530\ub77c \uc628\ub77c\uc778 \uc124\ubb38\uc870\uc0ac, \ub300\uba74 \uc778\ud130\ubdf0, \uc804\ud654 \ud1b5\ud654, \uc6f9\uc0ac\uc774\ud2b8 \ubd84\uc11d \ub610\ub294 \uae30\ud0c0 \uc218\ub2e8\uc744 \ud1b5\ud574 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>4\ub2e8\uacc4. \ub370\uc774\ud130 \ubd84\uc11d:  <\/b><span style=\"font-weight: 400;\">\uc218\uc9d1\ub41c \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uc5ec \ud328\ud134, \ud2b8\ub80c\ub4dc, \uc778\uc0ac\uc774\ud2b8\ub97c \ubc1c\uacac\ud569\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \ud1b5\uacc4 \ubd84\uc11d, \uac10\uc131 \ubd84\uc11d, \uc815\uc131\uc801 \uc751\ub2f5\uc758 \uc8fc\uc81c\ubcc4 \ucf54\ub529 \ub610\ub294 \uc758\ubbf8 \uc788\ub294 \uc815\ubcf4\ub97c \ucd94\ucd9c\ud558\ub294 \uae30\ud0c0 \uae30\ubc95\uc774 \ud3ec\ud568\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>5\ub2e8\uacc4. \ubcf4\uace0 \ubc0f \uad8c\uc7a5 \uc0ac\ud56d:  <\/b><span style=\"font-weight: 400;\">\ubcf4\uace0\uc11c, \ud504\ub808\uc820\ud14c\uc774\uc158 \ub610\ub294 \ub300\uc2dc\ubcf4\ub4dc\uc640 \uac19\uc774 \uba85\ud655\ud558\uace0 \uc2e4\ud589 \uac00\ub2a5\ud55c \ud615\uc2dd\uc73c\ub85c \uacb0\uacfc\ub97c \uc81c\uc2dc\ud558\uc138\uc694. \uc870\uc9c1\uc740 \uc5f0\uad6c \uacb0\uacfc\uc640 \uad8c\uc7a5 \uc0ac\ud56d\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc815\ubcf4\uc5d0 \uc785\uac01\ud55c \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9ac\uace0 \uc804\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<h2 class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\uace0\uac1d \uacbd\ud5d8(CX) \uc870\uc0ac \ubc29\ubc95<\/h2>\n<p><img decoding=\"async\" class=\"lazyload aligncenter wp-image-58647 size-fusion-600\" src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/05\/customer-experience-research-descriptive-2-600x430.jpg\" data-orig-src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/05\/customer-experience-research-descriptive-2-600x430.jpg\" alt=\"\uace0\uac1d \uacbd\ud5d8(CX) \uc870\uc0ac \ubc29\ubc95\" width=\"600\" height=\"430\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27600%27%20height%3D%27430%27%20viewBox%3D%270%200%20600%20430%27%3E%3Crect%20width%3D%27600%27%20height%3D%27430%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/05\/customer-experience-research-descriptive-2-200x143.jpg 200w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/05\/customer-experience-research-descriptive-2-300x215.jpg 300w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/05\/customer-experience-research-descriptive-2-400x287.jpg 400w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/05\/customer-experience-research-descriptive-2-600x430.jpg 600w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/05\/customer-experience-research-descriptive-2.jpg 715w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \uacbd\ud5d8 \uc870\uc0ac\ub294 \uae30\uc5c5\uc774 \uace0\uac1d\uc758 \uc120\ud638\ub3c4, \uc694\uad6c \uc0ac\ud56d \ubc0f \ub9cc\uc871\ub3c4\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uc218 \uc788\ub294 \ub2e4\uc591\ud55c \ubc29\ubc95\uc744 \ud3ec\uad04\ud569\ub2c8\ub2e4. \uc124\ubb38\uc870\uc0ac, \uc778\ud130\ubdf0, <a href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ed%8f%ac%ec%bb%a4%ec%8a%a4-%ea%b7%b8%eb%a3%b9%ec%9d%b4%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/\">\ud3ec\ucee4\uc2a4 \uadf8\ub8f9<\/a>, <a href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ea%b3%a0%ea%b0%9d-%ed%94%bc%eb%93%9c%eb%b0%b1%ec%9d%b4%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/\">\uace0\uac1d \ud53c\ub4dc\ubc31<\/a>, \uc0ac\uc6a9\uc131 \ud14c\uc2a4\ud2b8, \uace0\uac1d \uc5ec\uc815 \ub9e4\ud551, \ub370\uc774\ud130 \ubd84\uc11d \ub4f1\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc870\uc9c1\uc740 \ub9ac\uc11c\uce58 \ubb34\uae30\uace0\uc758 \uc720\uc6a9\ud55c \ub3c4\uad6c\uc778 \ub2e4\uc74c \ubc29\ubc95\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \ud65c\uc6a9\ud568\uc73c\ub85c\uc368 \uace0\uac1d\uc5d0 \ub300\ud55c \uae4a\uc740 \uc774\ud574\ub97c \ub192\uc774\uace0 \ubb38\uc81c\uc810\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><strong><b>1. \uc124\ubb38\uc870\uc0ac \ubc0f \uc124\ubb38\uc9c0<\/b><\/strong><\/p>\n<p><span style=\"font-weight: 400;\">\uc124\ubb38\uc870\uc0ac\uc640 \uc124\ubb38\uc9c0\ub294 \uace0\uac1d \uacbd\ud5d8 \uc870\uc0ac\uc5d0\uc11c \ub110\ub9ac \uc0ac\uc6a9\ub418\ub294 \ubc29\ubc95\uc785\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \ub9ce\uc740 \uace0\uac1d\uc73c\ub85c\ubd80\ud130 <a href=\"https:\/\/ideascale.com\/blog\/what-is-quantitative-research\/\">\uc815\ub7c9\uc801 \uc5f0\uad6c<\/a> \ub370\uc774\ud130\ub97c \ud6a8\uc728\uc801\uc73c\ub85c \uc218\uc9d1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc124\ubb38\uc870\uc0ac\ub294 \uc628\ub77c\uc778 \uc591\uc2dd, \uc774\uba54\uc77c \uc124\ubb38\uc870\uc0ac \ub610\ub294 \ub300\uba74 \uc778\ud130\ubdf0\ub97c \ud1b5\ud574 \uc2e4\uc2dc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc798 \ub9cc\ub4e4\uc5b4\uc9c4 \uc124\ubb38\uc870\uc0ac \uc9c8\ubb38\uc744 \uc124\uacc4\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \uace0\uac1d \ub9cc\uc871\ub3c4, \uc778\uc2dd, \uc120\ud638\ub3c4 \ubc0f \ubd88\ub9cc \uc0ac\ud56d\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc218\uc9d1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc124\ubb38\uc870\uc0ac \uc751\ub2f5\uc744 \ubd84\uc11d\ud558\uba74 \uace0\uac1d \uc5ec\uc815\uc758 \ub2e4\uc591\ud55c \uc811\uc810\uc5d0\uc11c \ucd94\uc138\ub97c \ud30c\uc545\ud558\uace0 \ub9cc\uc871\ub3c4 \uc810\uc218\ub97c \uce21\uc815\ud558\uba70 \uac1c\uc120\uc774 \ud544\uc694\ud55c \ubd80\ubd84\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><strong><b>2. \uc778\ud130\ubdf0 \ubc0f \ud3ec\ucee4\uc2a4 \uadf8\ub8f9<\/b><\/strong><\/p>\n<p><span style=\"font-weight: 400;\">\uc778\ud130\ubdf0 \ubc0f <a href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ed%8f%ac%ec%bb%a4%ec%8a%a4-%ea%b7%b8%eb%a3%b9%ec%9d%b4%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/\">\ud3ec\ucee4\uc2a4 \uadf8\ub8f9\uacfc<\/a> \uac19\uc740 <a href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ec%a7%88%ec%a0%81-%ec%97%b0%ea%b5%ac%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/\">\uc815\uc131\uc801 \uc5f0\uad6c<\/a> \ubc29\ubc95\uc740 \uace0\uac1d\uc758 \uacbd\ud5d8\uacfc \uac10\uc815\uc744 \ub354 \uae4a\uc774 \ud30c\uace0\ub4ed\ub2c8\ub2e4. \uc778\ud130\ubdf0\ub294 \ub300\uba74, \uc804\ud654 \ub610\ub294 \ud654\uc0c1 \ud1b5\ud654\ub97c \ud1b5\ud574 \uc9c4\ud589\ud560 \uc218 \uc788\uc73c\uba70, \ud3ec\ucee4\uc2a4 \uadf8\ub8f9\uc740 \uc18c\uaddc\ubaa8 \uace0\uac1d \uadf8\ub8f9\uc744 \ubaa8\uc544 \ud2b9\uc815 \uc8fc\uc81c\uc5d0 \ub300\ud574 \ub17c\uc758\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubc29\ubc95\uc740 \ud48d\ubd80\ud55c \ub9e5\ub77d\uc801 \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud558\uace0 \ucc38\uac00\uc790\uac00 \uc790\uc2e0\uc758 \uc0dd\uac01\uacfc \uc758\uacac\uc744 \ub354 \uc790\uc138\ud788 \ud45c\ud604\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc758\ubbf8 \uc788\ub294 \ub300\ud654\uc5d0 \uace0\uac1d\uc744 \ucc38\uc5ec\uc2dc\ud0b4\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \uadfc\ubcf8\uc801\uc778 \ub3d9\uae30\ub97c \ud0d0\uc0c9\ud558\uace0, \ucda9\uc871\ub418\uc9c0 \uc54a\uc740 \ub2c8\uc988\ub97c \ubc1c\uacac\ud558\uba70, \uace0\uac1d \uacbd\ud5d8\uc5d0 \ub300\ud55c \uc804\uccb4\uc801\uc778 \uc774\ud574\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><strong><b>3. \uace0\uac1d \ud53c\ub4dc\ubc31 \ubc0f \ub9ac\ubdf0<\/b><\/strong><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ea%b3%a0%ea%b0%9d-%ed%94%bc%eb%93%9c%eb%b0%b1%ec%9d%b4%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/\">\uace0\uac1d \ud53c\ub4dc\ubc31\uacfc<\/a> \ub9ac\ubdf0\ub294 \uace0\uac1d\uc758 \uc815\uc11c\ub97c \uc774\ud574\ud558\uace0 \uac1c\uc120\uc774 \ud544\uc694\ud55c \ubd80\ubd84\uc744 \ud30c\uc545\ud558\ub294 \ub370 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4\ub294 \uc628\ub77c\uc778 \ub9ac\ubdf0 \ud50c\ub7ab\ud3fc, \uc18c\uc15c \ubbf8\ub514\uc5b4, \uace0\uac1d \uc9c0\uc6d0 \uc0c1\ud638\uc791\uc6a9, \ud53c\ub4dc\ubc31 \uc591\uc2dd \ub4f1 \ub2e4\uc591\ud55c \ucc44\ub110\uc744 \ud1b5\ud574 \ud53c\ub4dc\ubc31\uc744 \uc218\uc9d1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud53c\ub4dc\ubc31\uc744 \ubd84\uc11d\ud558\uba74 \uace0\uac1d \uc5ec\uc815\uc5d0\uc11c \uacf5\ud1b5\uc801\uc778 \ubb38\uc81c\uc810, \uac15\uc810 \ubc0f \uc57d\uc810\uc744 \ud30c\uc545\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \ub610\ud55c \uace0\uac1d\uc758 \uc6b0\ub824 \uc0ac\ud56d\uc744 \uc2e0\uc18d\ud558\uac8c \ud574\uacb0\ud558\uace0 \uace0\uac1d \ub9cc\uc871\uc744 \uc704\ud55c \ub178\ub825\uc744 \ubcf4\uc5ec\uc904 \uc218 \uc788\ub294 \uae30\ud68c\ub3c4 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><strong><b>4. \uc0ac\uc6a9\uc131 \ud14c\uc2a4\ud2b8<\/b><\/strong><\/p>\n<p><span style=\"font-weight: 400;\">\uc0ac\uc6a9\uc131 \ud14c\uc2a4\ud2b8\ub294 \uace0\uac1d\uc758 \uad00\uc810\uc5d0\uc11c \uc81c\ud488, \uc6f9\uc0ac\uc774\ud2b8 \ub610\ub294 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc758 \uc0ac\uc6a9 \ud3b8\uc758\uc131\uacfc \uae30\ub2a5\uc744 \ud3c9\uac00\ud558\ub294 \ub370 \uc911\uc810\uc744 \ub461\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uace0\uac1d\uc774 \uc81c\ud488\uc774\ub098 \uc778\ud130\ud398\uc774\uc2a4\uc640 \uc0c1\ud638\uc791\uc6a9\ud558\ub294 \ubaa8\uc2b5\uc744 \uad00\ucc30\ud558\uace0 \uc2e4\uc2dc\uac04\uc73c\ub85c \ud53c\ub4dc\ubc31\uc744 \ucea1\ucc98\ud558\ub294 \uc791\uc5c5\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uc0ac\uc6a9\uc131 \ud14c\uc2a4\ud2b8\ub294 \uc0ac\uc6a9\uc131 \ubb38\uc81c, \ud0d0\uc0c9 \ubb38\uc81c \ub610\ub294 \uace0\uac1d\uc774 \uc5b4\ub824\uc6c0\uc744 \uacaa\uac70\ub098 \uc88c\uc808\uac10\uc744 \ub290\ub084 \uc218 \uc788\ub294 \uc601\uc5ed\uc744 \ubc1c\uacac\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubb38\uc81c\uc810\uc744 \ud30c\uc545\ud558\uace0 \ud574\uacb0\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \uc804\ubc18\uc801\uc778 \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uace0 \uc11c\ube44\uc2a4\ub97c \ucd5c\uc801\ud654\ud558\uc5ec \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \uadf9\ub300\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><strong><b>5. \uace0\uac1d \uc5ec\uc815 \ub9e4\ud551<\/b><\/strong><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \uc5ec\uc815 \ub9e4\ud551\uc740 \ub2e4\uc591\ud55c \uc811\uc810\uacfc \ube44\uc988\ub2c8\uc2a4\uc640\uc758 \uc0c1\ud638 \uc791\uc6a9\uc5d0\uc11c \uace0\uac1d\uc758 \uc5d4\ub4dc\ud22c\uc5d4\ub4dc \uacbd\ud5d8\uc744 \uc2dc\uac01\uc801\uc73c\ub85c \ud45c\ud604\ud558\ub294 \uc791\uc5c5\uc785\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc870\uc9c1\uc740 \uace0\uac1d\uc758 \uad00\uc810\uc744 \uc804\uccb4\uc801\uc73c\ub85c \ud30c\uc545\ud558\uace0 \uac01 \ub2e8\uacc4\uc758 \uac10\uc815, \uc694\uad6c, \uae30\ub300\uce58\ub97c \uc774\ud574\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc5ec\uc815 \ub9e4\ud551\uc740 \uc778\ud130\ubdf0, \uc124\ubb38\uc870\uc0ac, \ub370\uc774\ud130 \ubd84\uc11d \ub4f1 <a href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ec%a7%88%ec%a0%81-%ec%97%b0%ea%b5%ac%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/#Qualitative_Research_Methods_The_Top_4_Techniques\">\uc815\uc131\uc801<\/a> \ubc0f <a href=\"https:\/\/ideascale.com\/blog\/what-is-quantitative-research\/#Methodology\">\uc815\ub7c9\uc801 \uc5f0\uad6c \ubc29\ubc95\uc744<\/a> \uacb0\ud569\ud558\uc5ec \uace0\uac1d \uc5ec\uc815\uc744 \uc885\ud569\uc801\uc73c\ub85c \ud30c\uc545\ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc5ec\uc815\uc744 \ub9e4\ud551\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \uc911\uc694\ud55c \uc21c\uac04, \ubb38\uc81c \uc9c0\uc810, \uc804\ubc18\uc801\uc778 \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\ub294 \uae30\ud68c\ub97c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><strong><b>6. \ub370\uc774\ud130 \ubd84\uc11d \ubc0f \uace0\uac1d \uc778\uc0ac\uc774\ud2b8<\/b><\/strong><\/p>\n<p><span style=\"font-weight: 400;\">\ub370\uc774\ud130 \ubd84\uc11d\uc740 \ub300\ub7c9\uc758 \uace0\uac1d \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uc5ec \ud328\ud134, \ud2b8\ub80c\ub4dc \ubc0f \uc0c1\uad00\uad00\uacc4\ub97c \ud30c\uc545\ud568\uc73c\ub85c\uc368 \uace0\uac1d \uacbd\ud5d8 \uc870\uc0ac\uc5d0\uc11c \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uac10\uc131 \ubd84\uc11d\uc774\ub098 \uc608\uce21 \ubaa8\ub378\ub9c1\uacfc \uac19\uc740 \uace0\uae09 \ubd84\uc11d \uae30\uc220\uc744 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d \ud589\ub3d9, \uc120\ud638\ub3c4 \ubc0f \ud5a5\ud6c4 \uc694\uad6c \uc0ac\ud56d\uc5d0 \ub300\ud55c \uadc0\uc911\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ud1b5\ud574 \uc870\uc9c1\uc740 \ub370\uc774\ud130 \uae30\ubc18\uc758 \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9ac\uace0, \uace0\uac1d \uc0c1\ud638 \uc791\uc6a9\uc744 \uac1c\uc778\ud654\ud558\uba70, \uc7a0\uc7ac\uc801\uc778 \ubb38\uc81c\uac00 \uace0\uac1d \uacbd\ud5d8\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\uae30 \uc804\uc5d0 \uc120\uc81c\uc801\uc73c\ub85c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><strong><b>\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694: <a href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ec%8b%9c%ec%9e%a5-%ec%a1%b0%ec%82%ac%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/\">\uc2dc\uc7a5 \uc870\uc0ac\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/a><\/b><\/strong><\/p>\n<h2 class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\uace0\uac1d \uacbd\ud5d8(CX) \uc5f0\uad6c\ub97c \uc704\ud55c 8\uac00\uc9c0 \ubaa8\ubc94 \uc0ac\ub840<\/h2>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \uacbd\ud5d8(CX)\uc740 \uc624\ub298\ub0a0\uc758 \uacbd\uc7c1 \ud658\uacbd\uc5d0\uc11c \ud575\uc2ec\uc801\uc778 \ucc28\ubcc4\ud654 \uc694\uc18c\ub85c \ubd80\uc0c1\ud588\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc5ec\uc815\uc744 \uc774\ud574\ud558\uace0 \uac1c\uc120\ud558\ub294 \uac83\uc740 \uae30\uc5c5\uc774 \uac15\ub825\ud55c \uad00\uacc4\ub97c \uad6c\ucd95\ud558\uace0 \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ub192\uc774\uba70 \uc9c0\uc18d \uac00\ub2a5\ud55c \uc131\uc7a5\uc744 \ucd94\uc9c4\ud558\uae30 \uc704\ud574 \ud544\uc218\uc801\uc785\ub2c8\ub2e4.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ub2e4\uc74c\uc740 \uae30\uc5c5\uc774 \uace0\uac1d\uc5d0\uac8c \ud0c1\uc6d4\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud6a8\uacfc\uc801\uc778 CX \uc870\uc0ac\ub97c \uc218\ud589\ud558\uae30 \uc704\ud55c 8\uac00\uc9c0 \ubaa8\ubc94 \uc0ac\ub840\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p><b>1. \uba85\ud655\ud55c \uc5f0\uad6c \ubaa9\ud45c \uc815\uc758<\/b><span style=\"font-weight: 400;\">: <\/span> <span style=\"font-weight: 400;\">\uba85\ud655\ud55c \uc5f0\uad6c \ubaa9\ud45c\ub294 \uc131\uacf5\uc801\uc778 CX \uc5f0\uad6c\uc758 \ud1a0\ub300\uc785\ub2c8\ub2e4. \ub9cc\uc871\ub3c4 \uc218\uc900, \uc8fc\uc694 \uc811\uc810 \ub610\ub294 \uace0\uac1d \ucda9\uc131\ub3c4\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \uc694\uc778 \ub4f1 \uace0\uac1d \uacbd\ud5d8\uc758 \ud2b9\uc815 \uce21\uba74\uc744 \uc870\uc0ac\ud560 \ub300\uc0c1\uc744 \uc815\uc758\ud569\ub2c8\ub2e4. \uc5f0\uad6c \ubaa9\ud45c\ub97c \uba85\ud655\ud558\uac8c \uc815\uc758\ud558\uba74 \uc5f0\uad6c \uc124\uacc4, \ub370\uc774\ud130 \uc218\uc9d1 \ubc29\ubc95, \ubd84\uc11d\uc774 \uc6d0\ud558\ub294 \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\ub294 \ub370 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><b><\/b><\/p>\n<p><b>2. \uc815\ub7c9\uc801 \ubc29\ubc95\uacfc \uc815\uc131\uc801 \ubc29\ubc95\uc744 \ud63c\ud569\ud558\uc5ec \uc0ac\uc6a9\ud558\uc138\uc694:  <\/b><span style=\"font-weight: 400;\">\uc815\ub7c9\uc801 \ubc0f \uc815\uc131\uc801 \uc5f0\uad6c \ubc29\ubc95\uc758 \uc870\ud569\uc744 \ud1b5\ud574 \uace0\uac1d \uacbd\ud5d8\uc744 \uc885\ud569\uc801\uc73c\ub85c \uc774\ud574\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.  \uc124\ubb38\uc870\uc0ac \ubc0f \uad6c\uc870\ud654\ub41c \uc124\ubb38\uc9c0\uc640 \uac19\uc740 <a href=\"https:\/\/ideascale.com\/blog\/what-is-quantitative-research\/\">\uc815\ub7c9\uc801 \ubc29\ubc95\uc740<\/a> \ub9cc\uc871\ub3c4 \uc218\uc900\uacfc \uc131\uacfc \uc9c0\ud45c\uc5d0 \ub300\ud55c \uc218\uce58 \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.  \uc778\ud130\ubdf0 \ubc0f \ud3ec\ucee4\uc2a4 \uadf8\ub8f9\uacfc \uac19\uc740 <a href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ec%a7%88%ec%a0%81-%ec%97%b0%ea%b5%ac%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/\">\uc815\uc131\uc801 \ubc29\ubc95\uc744<\/a> \ud1b5\ud574 \uace0\uac1d\uc758 \uc778\uc2dd, \uac10\uc815 \ubc0f \uacbd\ud5d8\uc744 \uc2ec\uce35\uc801\uc73c\ub85c \ud0d0\uc0c9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub450 \uac00\uc9c0 \uc811\uadfc \ubc29\uc2dd\uc744 \ud1b5\ud569\ud558\uba74 \uace0\uac1d \uacbd\ud5d8\uc5d0 \ub300\ud55c \uc804\uccb4\uc801\uc778 \uad00\uc810\uc744 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><b><\/b><\/p>\n<p><b>3. \uace0\uac1d \uc911\uc2ec \uc811\uadfc \ubc29\uc2dd\uc744 \ucc44\ud0dd\ud569\ub2c8\ub2e4:  <\/b><span style=\"font-weight: 400;\">CX \uc870\uc0ac\ub294 \uace0\uac1d\uc758 \uc694\uad6c\uc640 \uae30\ub300\uc5d0 \ucd08\uc810\uc744 \ub9de\ucd98 \uace0\uac1d \uc911\uc2ec\uc801\uc774\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uacf5\ub3d9 \ucc3d\uc791 \uc6cc\ud06c\uc20d, \uc0ac\uc6a9\uc790 \ud14c\uc2a4\ud2b8 \ub610\ub294 \uc790\ubb38 \ud328\ub110\uc744 \ud1b5\ud574 \uace0\uac1d\uc744 \uc5f0\uad6c \ud504\ub85c\uc138\uc2a4\uc5d0 \ucc38\uc5ec\uc2dc\ud0b5\ub2c8\ub2e4. \uadf8\ub4e4\uc758 \uc758\uacac\uacfc \ud53c\ub4dc\ubc31\uc744 \uad6c\ud558\uc5ec \uc870\uc0ac\uac00 \uadf8\ub4e4\uc758 \uacbd\ud5d8\uacfc \uc77c\uce58\ud558\uace0 \uadf8\ub4e4\uc758 \uad00\uc810\uc744 \uc815\ud655\ud558\uac8c \ud3ec\ucc29\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc138\uc694. \uc870\uc0ac \uc804\ubc18\uc5d0 \uac78\uccd0 \uace0\uac1d\uc758 \ubaa9\uc18c\ub9ac\ub97c \ubc18\uc601\ud558\uba74 \uadc0\uc911\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ubc1c\uacac\ud558\uace0 \uc870\uc9c1 \ub0b4\uc5d0\uc11c \uace0\uac1d \uc911\uc2ec \ubb38\ud654\ub97c \uc870\uc131\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/span><b><\/b><\/p>\n<p><b>4. \uc5ec\ub7ec \ub370\uc774\ud130 \uc18c\uc2a4 \ud65c\uc6a9:  <\/b><span style=\"font-weight: 400;\">\uace0\uac1d \uacbd\ud5d8\uc744 \ud3ec\uad04\uc801\uc73c\ub85c \uc774\ud574\ud558\ub824\uba74 \uc5ec\ub7ec \ub370\uc774\ud130 \uc18c\uc2a4\ub97c \ud65c\uc6a9\ud558\ub294 \uac83\uc774 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. \uc124\ubb38\uc870\uc0ac \ubc0f \uc778\ud130\ubdf0 \uc678\uc5d0\ub3c4 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9 \ub370\uc774\ud130(\uc608: \ucf5c\uc13c\ud130 \ub85c\uadf8, \uc18c\uc15c \ubbf8\ub514\uc5b4 \ub300\ud654), \uace0\uac1d \ud53c\ub4dc\ubc31 \ucc44\ub110(\uc608: \uc628\ub77c\uc778 \ub9ac\ubdf0, \uace0\uac1d \uc11c\ube44\uc2a4 \ud53c\ub4dc\ubc31), \uc6b4\uc601 \ub370\uc774\ud130(\uc608: \uac70\ub798 \ub0b4\uc5ed, \uc6f9\uc0ac\uc774\ud2b8 \ubd84\uc11d)\ub97c \ud1b5\ud569\ud558\uc138\uc694. \ub2e4\uc591\ud55c \uc18c\uc2a4\uc758 \ub370\uc774\ud130\ub97c \ud1b5\ud569\ud558\uba74 \ud328\ud134, \ud2b8\ub80c\ub4dc, \uc0c1\uad00\uad00\uacc4\ub97c \ud30c\uc545\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc5d0 \ub300\ud55c \uc804\uccb4\uc801\uc778 \uad00\uc810\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/span><b><\/b><\/p>\n<p><b>5. \uc2e4\uc2dc\uac04 \ud53c\ub4dc\ubc31 \uba54\ucee4\ub2c8\uc998\uc744 \uad6c\ud604\ud569\ub2c8\ub2e4:  <\/b><span style=\"font-weight: 400;\">\uc2e4\uc2dc\uac04 <a href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ea%b3%a0%ea%b0%9d-%ed%94%bc%eb%93%9c%eb%b0%b1%ec%9d%b4%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/\">\uace0\uac1d \ud53c\ub4dc\ubc31\uc744<\/a> \uc218\uc9d1\ud558\ub294 \uac83\uc740 \uace0\uac1d\uc758 \uc694\uad6c\uc5d0 \ubbfc\ucca9\ud558\uac8c \ub300\uc751\ud558\ub294 \ub370 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \uc628\ub77c\uc778 \ud53c\ub4dc\ubc31 \uc591\uc2dd, \uc2e4\uc2dc\uac04 \ucc44\ud305 \uc124\ubb38\uc870\uc0ac, \ubaa8\ubc14\uc77c \uc571 \ud53c\ub4dc\ubc31 \uae30\ub2a5 \ub4f1\uc758 \uba54\ucee4\ub2c8\uc998\uc744 \uad6c\ud604\ud558\uc5ec \uace0\uac1d\uc774 \ube0c\ub79c\ub4dc\uc640 \uc0c1\ud638\uc791\uc6a9\ud558\ub294 \ub3d9\uc548 \uc989\uac01\uc801\uc778 \uc778\uc0ac\uc774\ud2b8\ub97c \uc218\uc9d1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2e4\uc2dc\uac04 \ud53c\ub4dc\ubc31\uc744 \ud1b5\ud574 \uc870\uc9c1\uc740 \ubb38\uc81c\ub97c \uc2e0\uc18d\ud558\uac8c \ud574\uacb0\ud558\uace0 \uc801\uc2dc\uc5d0 \uac1c\uc120\ud558\uba70 \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uaca0\ub2e4\ub294 \uc758\uc9c0\ub97c \ubcf4\uc5ec\uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><b><\/b><\/p>\n<p><b>6. CX \uc5f0\uad6c \ud504\ub85c\uc138\uc2a4\uc5d0 \uc9c1\uc6d0\uc744 \ucc38\uc5ec\uc2dc\ud0b5\ub2c8\ub2e4:  <\/b><span style=\"font-weight: 400;\">\uc9c1\uc6d0\uc740 \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. CX \uc5f0\uad6c \ud504\ub85c\uc138\uc2a4\uc5d0 \uc9c1\uc6d0\uc744 \ucc38\uc5ec\uc2dc\ud0a4\uba74 \uace0\uac1d \uc911\uc2ec \ubb38\ud654\ub97c \uc870\uc131\ud558\uace0 \uace0\uac1d \uc5ec\uc815 \uac1c\uc120\uc5d0 \uae30\uc5ec\ud560 \uc218 \uc788\ub294 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \ub0b4\ubd80 \uc124\ubb38\uc870\uc0ac, <a href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ed%8f%ac%ec%bb%a4%ec%8a%a4-%ea%b7%b8%eb%a3%b9%ec%9d%b4%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/\">\ud3ec\ucee4\uc2a4 \uadf8\ub8f9<\/a> \ub610\ub294 \uc6cc\ud06c\uc20d\uc744 \uc2e4\uc2dc\ud558\uc5ec \uace0\uac1d\uc758 \ubd88\ub9cc \uc0ac\ud56d, \uc11c\ube44\uc2a4 \uaca9\ucc28, \uac1c\uc120 \uae30\ud68c\uc5d0 \ub300\ud55c \uc9c1\uc6d0\ub4e4\uc758 \uc778\uc0ac\uc774\ud2b8\ub97c \uc218\uc9d1\ud558\uc138\uc694. \uc774\ub4e4\uc758 \uc9c1\uc811\uc801\uc778 \uc9c0\uc2dd\uacfc \uad00\uc810\uc740 \uc804\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ub370 \uadc0\uc911\ud55c \uc815\ubcf4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><b><\/b><\/p>\n<p><b>7. \uc5ec\uc815 \ub9e4\ud551\uc744 \ud65c\uc6a9\ud569\ub2c8\ub2e4:  <\/b><span style=\"font-weight: 400;\">\uace0\uac1d \uc5ec\uc815 \ub9e4\ud551\uc740 \ub2e4\uc591\ud55c \uc811\uc810\uacfc \uc0c1\ud638\uc791\uc6a9 \uc804\ubc18\uc5d0\uc11c \uace0\uac1d \uacbd\ud5d8\uc744 \uc2dc\uac01\ud654\ud558\uace0 \uc774\ud574\ud558\ub294 \uac15\ub825\ud55c \uae30\uc220\uc785\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ubb38\uc81c \uc9c0\uc810, \ubcd1\ubaa9 \ud604\uc0c1 \ubc0f \uac1c\uc120 \uae30\ud68c\ub97c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\ub7ec \ubd80\uc11c\uc758 \ud300\uc744 \ucc38\uc5ec\uc2dc\ucf1c \uace0\uac1d\uacfc \uc9c1\uc6d0 \ubaa8\ub450\uc758 \uc778\uc0ac\uc774\ud2b8\ub97c \ud1b5\ud569\ud558\uc5ec \uacf5\ub3d9\uc73c\ub85c \uc5ec\uc815 \ub9f5\uc744 \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc5ec\uc815\uc744 \uc2dc\uac01\ud654\ud558\uba74 \uc5d4\ub4dc\ud22c\uc5d4\ub4dc \uacbd\ud5d8\uc5d0 \ub300\ud55c \uacf5\uc720\ub41c \uc774\ud574\ub97c \ucd09\uc9c4\ud558\uace0 \ubaa9\ud45c\uc5d0 \ub9de\ub294 \uac1c\uc120\uc744 \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><b><\/b><\/p>\n<p><b>8. \ud53c\ub4dc\ubc31 \ubd84\uc11d \ubc0f \uc870\uce58\ud558\uae30:  <\/b><span style=\"font-weight: 400;\">\ud53c\ub4dc\ubc31 \uc218\uc9d1\uc740 \uc774\ub97c \ubd84\uc11d\ud558\uace0 \uc870\uce58\ub97c \ucde8\ud574\uc57c\ub9cc \uac00\uce58\uac00 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ea%b3%a0%ea%b0%9d-%ed%94%bc%eb%93%9c%eb%b0%b1%ec%9d%b4%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/\">\uace0\uac1d \ud53c\ub4dc\ubc31\uc744<\/a> \ubd84\uc11d\ud558\uace0 \uc8fc\uc694 \uc8fc\uc81c, \ud2b8\ub80c\ub4dc, \uc2e4\ud589 \uac00\ub2a5\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ud30c\uc545\ud558\uc138\uc694. \uc804\uccb4 CX\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5\uc5d0 \ub530\ub77c \uac1c\uc120\uc774 \ud544\uc694\ud55c \uc601\uc5ed\uc758 \uc6b0\uc120\uc21c\uc704\ub97c \uc815\ud569\ub2c8\ub2e4.  <\/span><\/p>\n<p><strong><b>\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30: <a href=\"https:\/\/ideascale.com\/blog\/what-is-focus-group-research\/\">\ud3ec\ucee4\uc2a4 \uadf8\ub8f9 \ub9ac\uc11c\uce58\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/a><\/b><\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":72,"featured_media":73016,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3581],"tags":[],"contributor":[3694],"class_list":["post-73015","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-3581","contributor-3694"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\uace0\uac1d \uacbd\ud5d8(CX) \uc5f0\uad6c\ub780 \ubb34\uc5c7\uc778\uac00\uc694? \uc815\uc758, \uc911\uc694\uc131, \ubc29\ubc95 \ubc0f \ubaa8\ubc94 \uc0ac\ub840<\/title>\n<meta name=\"description\" content=\"\uace0\uac1d \uacbd\ud5d8(CX) \uc5f0\uad6c\ub294 \uc774\ub7ec\ud55c \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uae30 \uc704\ud574 \uace0\uac1d\uc774 \uae30\uc5c5\uc774\ub098 \ube0c\ub79c\ub4dc\ub97c \uc774\uc6a9\ud558\ub294 \uc5ec\uc815 \uc804\ubc18\uc5d0 \uac78\uccd0 \uace0\uac1d\uc758 \uc0c1\ud638 \uc791\uc6a9\uacfc \uc778\uc2dd\uc744 \uccb4\uacc4\uc801\uc73c\ub85c \uc5f0\uad6c\ud558\uace0 \ubd84\uc11d\ud558\ub294 \ubc29\ubc95\uc73c\ub85c \uc815\uc758\ub429\ub2c8\ub2e4. \uace0\uac1d \uacbd\ud5d8(CX) \uc870\uc0ac \ubc29\ubc95, \uc911\uc694\uc131 \ubc0f \ubaa8\ubc94 \uc0ac\ub840\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-%ec%97%b0%ea%b5%ac%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\uace0\uac1d \uacbd\ud5d8(CX) \uc5f0\uad6c\ub780 \ubb34\uc5c7\uc778\uac00\uc694? \uc815\uc758, \uc911\uc694\uc131, \ubc29\ubc95 \ubc0f \ubaa8\ubc94 \uc0ac\ub840\" \/>\n<meta property=\"og:description\" content=\"\uace0\uac1d \uacbd\ud5d8(CX) \uc5f0\uad6c\ub294 \uc774\ub7ec\ud55c \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uae30 \uc704\ud574 \uace0\uac1d\uc774 \uae30\uc5c5\uc774\ub098 \ube0c\ub79c\ub4dc\ub97c \uc774\uc6a9\ud558\ub294 \uc5ec\uc815 \uc804\ubc18\uc5d0 \uac78\uccd0 \uace0\uac1d\uc758 \uc0c1\ud638 \uc791\uc6a9\uacfc \uc778\uc2dd\uc744 \uccb4\uacc4\uc801\uc73c\ub85c \uc5f0\uad6c\ud558\uace0 \ubd84\uc11d\ud558\ub294 \ubc29\ubc95\uc73c\ub85c \uc815\uc758\ub429\ub2c8\ub2e4. \uace0\uac1d \uacbd\ud5d8(CX) \uc870\uc0ac \ubc29\ubc95, \uc911\uc694\uc131 \ubc0f \ubaa8\ubc94 \uc0ac\ub840\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-%ec%97%b0%ea%b5%ac%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/\" \/>\n<meta property=\"og:site_name\" content=\"IdeaScale\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ideascale\" \/>\n<meta property=\"article:published_time\" content=\"2023-05-18T08:47:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-08T07:53:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/05\/customer-experience-research-cover.jpg\" \/>\n\t<meta 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