{"id":72775,"date":"2023-09-08T07:00:24","date_gmt":"2023-09-08T11:00:24","guid":{"rendered":"http:\/\/ideascale.com\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ea%b3%a0%ea%b0%9d-%eb%a7%8c%ec%a1%b1%eb%8f%84-%ec%a1%b0%ec%82%ac%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/"},"modified":"2024-02-08T03:12:29","modified_gmt":"2024-02-08T07:12:29","slug":"%ea%b3%a0%ea%b0%9d-%eb%a7%8c%ec%a1%b1%eb%8f%84-%ec%a1%b0%ec%82%ac%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94","status":"publish","type":"post","link":"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ea%b3%a0%ea%b0%9d-%eb%a7%8c%ec%a1%b1%eb%8f%84-%ec%a1%b0%ec%82%ac%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/","title":{"rendered":"\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub780 \ubb34\uc5c7\uc778\uac00\uc694? \uc815\uc758, \uc911\uc694\uc131 \ubc0f \ud504\ub85c\uc138\uc2a4"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right-small:0px;--awb-padding-left-small:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-font-size:22px;\"><p><strong><b>\ubaa9\ucc28<\/b><\/strong><\/p>\n<\/div><div class=\"awb-toc-el awb-toc-el--1\" data-awb-toc-id=\"1\" data-awb-toc-options=\"{&quot;allowed_heading_tags&quot;:{&quot;h2&quot;:0},&quot;ignore_headings&quot;:&quot;&quot;,&quot;ignore_headings_words&quot;:&quot;&quot;,&quot;enable_cache&quot;:&quot;yes&quot;,&quot;highlight_current_heading&quot;:&quot;no&quot;,&quot;hide_hidden_titles&quot;:&quot;yes&quot;,&quot;limit_container&quot;:&quot;all&quot;,&quot;select_custom_headings&quot;:&quot;&quot;,&quot;icon&quot;:&quot;fa-flag fas&quot;,&quot;counter_type&quot;:&quot;decimal&quot;}\" style=\"--awb-counter-type:counters(awb-toc, &quot;.&quot;, decimal) &quot;. &quot;;\"><div class=\"awb-toc-el__content\"><ul class=\"awb-toc-el__list awb-toc-el__list--0\"><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_What_is_Customer_Satisfaction_Research\">\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Importance_of_Customer_Satisfaction_Research\">\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\uc758 \uc911\uc694\uc131<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Process_of_Customer_Satisfaction_Research\">\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac \ud504\ub85c\uc138\uc2a4<\/a><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h2 id=\"toc_What_is_Customer_Satisfaction_Research\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/h2>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub294 \uae30\uc5c5\uc774 \uc81c\uacf5\ud558\ub294 \uc81c\ud488, \uc11c\ube44\uc2a4 \ub610\ub294 \uc804\ubc18\uc801\uc778 \uacbd\ud5d8\uc5d0 \ub300\ud55c \uace0\uac1d\uc758 \ub9cc\uc871\ub3c4\ub97c \ud3c9\uac00\ud558\uae30 \uc704\ud574 \uace0\uac1d\uc758 \ud53c\ub4dc\ubc31\uacfc \ub370\uc774\ud130\ub97c \uc218\uc9d1, \ubd84\uc11d, \ud574\uc11d\ud558\ub294 \uccb4\uacc4\uc801\uc778 \ud504\ub85c\uc138\uc2a4\ub85c \uc815\uc758\ub429\ub2c8\ub2e4. \uc774 \uc5f0\uad6c\ub294 \ube44\uc988\ub2c8\uc2a4\uc640\uc758 \uc0c1\ud638 \uc791\uc6a9\uc5d0 \ub300\ud55c \uace0\uac1d\uc758 \uc778\uc2dd, \uae30\ub300, \uac10\uc815\uc744 \uce21\uc815\ud558\uace0 \uc774\ud574\ud558\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c \ud569\ub2c8\ub2e4. \uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\uc758 \uc8fc\uc694 \ubaa9\ud45c\ub294 \uae30\uc5c5\uc774 \uc81c\ud488 \ubc0f \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud558\uc5ec \uace0\uac1d \ucda9\uc131\ub3c4, \uace0\uac1d \uc720\uc9c0 \ubc0f \uc804\ubc18\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uc131\uacf5\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\ub294 \uc601\uc5ed\uc744 \ud30c\uc545\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p><b>\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\uc758 \uc8fc\uc694 \uad6c\uc131 \uc694\uc18c\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4:<\/b><\/p>\n<ul>\n<li><b>\ub370\uc774\ud130 \uc218\uc9d1:  <\/b><span style=\"font-weight: 400;\">\uc124\ubb38\uc870\uc0ac, \uc778\ud130\ubdf0, <a href=\"https:\/\/ideascale.com\/blog\/what-is-a-focus-group\/\">\ud3ec\ucee4\uc2a4 \uadf8\ub8f9<\/a>, \uc628\ub77c\uc778 \ub9ac\ubdf0 \ubd84\uc11d, \uc18c\uc15c \ubbf8\ub514\uc5b4 \ubaa8\ub2c8\ud130\ub9c1 \ub4f1 \ub2e4\uc591\ud55c \ubc29\ubc95\uc744 \ud1b5\ud574 \uace0\uac1d\uc73c\ub85c\ubd80\ud130 \ud53c\ub4dc\ubc31 \ubc0f \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub370\uc774\ud130 \uc218\uc9d1 \ubc29\ubc95\uc758 \uc120\ud0dd\uc740 \uc5f0\uad6c \ubaa9\uc801\uacfc \ube44\uc988\ub2c8\uc2a4\uc758 \uc131\uaca9\uc5d0 \ub530\ub77c \ub2ec\ub77c\uc9d1\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uce21\uc815:  <\/b><span style=\"font-weight: 400;\">\uace0\uac1d \ub9cc\uc871\ub3c4\ub294 \uc77c\ubc18\uc801\uc73c\ub85c \ub9e4\uc6b0 \ub9cc\uc871\uc5d0\uc11c \ub9e4\uc6b0 \ubd88\ub9cc\uc871\uc5d0 \uc774\ub974\ub294 \ucc99\ub3c4\ub85c \uce21\uc815\ub429\ub2c8\ub2e4. \uc77c\ubc18\uc801\uc778 \ucc99\ub3c4\uc5d0\ub294 \ub9ac\ucee4\ud2b8 \ucc99\ub3c4(\uc608: 1~5 \ub610\ub294 1~7), \uc21c \ucd94\ucc9c \uc810\uc218(NPS) \ub610\ub294 \ub9cc\uc871\ub3c4 \uc9c8\ubb38\uc5d0 \ub300\ud55c \uac04\ub2e8\ud55c \uc608\/\uc544\ub2c8\uc694 \uc751\ub2f5\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\ubd84\uc11d: <\/b><span style=\"font-weight: 400;\">\ub370\uc774\ud130\ub97c \uc218\uc9d1\ud55c \ud6c4 \uc5f0\uad6c\uc6d0\ub4e4\uc740 \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uc5ec \ud2b8\ub80c\ub4dc, \ud328\ud134, \uc0c1\uad00\uad00\uacc4\ub97c \ud30c\uc545\ud569\ub2c8\ub2e4. \uc774 \ubd84\uc11d\uc740 \uace0\uac1d \ub9cc\uc871\ub3c4\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \uc694\uc778\uacfc \uac1c\uc120\uc774 \ud544\uc694\ud55c \uc601\uc5ed\uc744 \ud30c\uc545\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uc2e4\ud589 \uacc4\ud68d:  <\/b><span style=\"font-weight: 400;\">\uc870\uc0ac\uc5d0\uc11c \uc5bb\uc740 \uc778\uc0ac\uc774\ud2b8\ub97c \ubc14\ud0d5\uc73c\ub85c \uae30\uc5c5\uc740 \ubd88\ub9cc\uc871 \ub610\ub294 \uac1c\uc120\uc774 \ud544\uc694\ud55c \ubd80\ubd84\uc744 \ud574\uacb0\ud558\uae30 \uc704\ud55c \uc2e4\ud589 \uacc4\ud68d\uc744 \uc218\ub9bd\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uacc4\ud68d\uc5d0\ub294 \uc81c\ud488, \uc11c\ube44\uc2a4, \uace0\uac1d \uc9c0\uc6d0 \ub610\ub294 \uace0\uac1d \uacbd\ud5d8\uc758 \ub2e4\ub978 \uce21\uba74\uc5d0 \ub300\ud55c \ubcc0\uacbd\uc774 \ud3ec\ud568\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uc9c0\uc18d\uc801\uc778 \ubaa8\ub2c8\ud130\ub9c1:<\/b><span style=\"font-weight: 400;\">  \uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub294 \uc9c0\uc18d\uc801\uc778 \ud504\ub85c\uc138\uc2a4\uc785\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uc815\uae30\uc801\uc73c\ub85c <a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\uace0\uac1d \ud53c\ub4dc\ubc31\uc744<\/a> \uc218\uc9d1\ud558\uace0 \ubd84\uc11d\ud558\uc5ec \uac1c\uc120\uc758 \ud6a8\uacfc\uc640 \ub9cc\uc871\ub3c4\uac00 \uc9c0\uc18d\uc801\uc73c\ub85c \ub192\uc740\uc9c0 \ud655\uc778\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p><b>\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub294 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uba87 \uac00\uc9c0 \ud544\uc218\uc801\uc778 \ubaa9\uc801\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4:<\/b><\/p>\n<ul>\n<li><b>\uc57d\uc810 \ud30c\uc545: <\/b><span style=\"font-weight: 400;\">\uace0\uac1d\uc774 \ubd88\ub9cc\uc871\ud558\ub294 \ud2b9\uc815 \uc601\uc5ed\uc774\ub098 \uc811\uc810\uc744 \uc815\ud655\ud788 \ucc3e\uc544\ub0b4\uc5b4 \ubaa9\ud45c\uc5d0 \ub9de\uac8c \uac1c\uc120\ud560 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc640\uc90d\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uace0\uac1d \ucda9\uc131\ub3c4 \ud5a5\uc0c1: <\/b><span style=\"font-weight: 400;\">\ub9cc\uc871\ud55c \uace0\uac1d\uc740 \ucda9\uc131\ub3c4\ub97c \uc720\uc9c0\ud558\uace0 \ud68c\uc0ac\uc640 \uacc4\uc18d \uac70\ub798\ud560 \uac00\ub2a5\uc131\uc774 \ub192\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/ideascale.com\/blog\/what-is-research\/\">\uc5f0\uad6c\ub294<\/a> \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ub192\uc774\ub294 \uc694\uc778\uc744 \uc774\ud574\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\ud3c9\ud310 \uad00\ub9ac: <\/b><span style=\"font-weight: 400;\">\uae0d\uc815\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc740 \uae0d\uc815\uc801\uc778 \uc785\uc18c\ubb38\uc73c\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\ub294 \ubc18\uba74, \ubd80\uc815\uc801\uc778 \uacbd\ud5d8\uc740 \uae30\uc5c5\uc758 \ud3c9\ud310\uc5d0 \ud574\ub97c \ub07c\uce60 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/ideascale.com\/blog\/what-is-research\/\">\ub9ac\uc11c\uce58\ub294<\/a> \ube0c\ub79c\ub4dc \uc778\uc2dd\uc744 \uad00\ub9ac\ud558\uace0 \uac1c\uc120\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uacbd\uc7c1 \uc6b0\uc704: <\/b><span style=\"font-weight: 400;\">\uae30\uc5c5\uc740 \uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub97c \ud1b5\ud574 \uace0\uac1d\uc758 \uae30\ub300\uc5d0 \ubd80\ud569\ud558\ub294 \uc6b0\uc218\ud55c \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uacbd\uc7c1\uc0ac\ubcf4\ub2e4 \uc6b0\uc704\ub97c \uc810\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\ud601\uc2e0: <\/b><span style=\"font-weight: 400;\"><a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\uace0\uac1d \ud53c\ub4dc\ubc31\uc5d0\ub294<\/a> \uc885\uc885 \ud601\uc2e0\uacfc \uc81c\ud488 \uac1c\ubc1c\uc744 \uc704\ud55c \uadc0\uc911\ud55c \uc544\uc774\ub514\uc5b4\uac00 \ud3ec\ud568\ub418\uc5b4 \uc788\uc73c\uba70, \uc774\ub294 \uc131\uc7a5\uacfc \uc2dc\uc7a5 \ucc28\ubcc4\ud654\ub97c \ucd09\uc9c4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \uc774\ud574\ud558\uace0 \uac1c\uc120\ud558\uae30 \uc704\ud55c \uccb4\uacc4\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc785\ub2c8\ub2e4. \uc774\ub294 \uae30\uc5c5\uc774 \uace0\uac1d\uc758 \uae30\ub300\uce58\ub97c \ucda9\uc871\ud558\uace0 \ucda9\uc131\ub3c4\ub97c \ub192\uc774\uba70 \uad81\uadf9\uc801\uc73c\ub85c \uacbd\uc7c1 \uc2dc\uc7a5\uc5d0\uc11c \uc7a5\uae30\uc801\uc778 \uc131\uacf5\uc744 \ub2ec\uc131\ud558\ub294 \ub370 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4.<\/span><\/p>\n<h2 id=\"toc_Importance_of_Customer_Satisfaction_Research\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\uc758 \uc911\uc694\uc131<\/h2>\n<p><img decoding=\"async\" class=\"lazyload aligncenter wp-image-58669 size-fusion-600\" src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Satisfaction-Research-descriptive-600x737.jpg\" data-orig-src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Satisfaction-Research-descriptive-600x737.jpg\" alt=\"\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\uc758 \uc911\uc694\uc131\" width=\"600\" height=\"737\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27600%27%20height%3D%27737%27%20viewBox%3D%270%200%20600%20737%27%3E%3Crect%20width%3D%27600%27%20height%3D%27737%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Satisfaction-Research-descriptive-200x246.jpg 200w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Satisfaction-Research-descriptive-244x300.jpg 244w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Satisfaction-Research-descriptive-400x491.jpg 400w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Satisfaction-Research-descriptive-600x737.jpg 600w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Satisfaction-Research-descriptive.jpg 715w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\uc624\ub298\ub0a0\uc758 \ube44\uc988\ub2c8\uc2a4 \ud658\uacbd\uc5d0\uc11c \uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\uc758 \uc911\uc694\uc131\uc740 \uc544\ubb34\ub9ac \uac15\uc870\ud574\ub3c4 \uc9c0\ub098\uce58\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uae30\uc5c5\uc774 \uace0\uac1d\uc758 \ub9cc\uc871\ub3c4\uc640 \uc804\ubc18\uc801\uc778 \uacbd\ud5d8\uc744 \uc774\ud574\ud558\uace0, \uce21\uc815\ud558\uace0, \uac1c\uc120\ud558\ub294 \ub370 \uc911\uc694\ud55c \ub3c4\uad6c \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. \ub2e4\uc74c\uc740 \uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\uac00 \uac00\uc7a5 \uc911\uc694\ud55c \uba87 \uac00\uc9c0 \uc8fc\uc694 \uc774\uc720\uc785\ub2c8\ub2e4:<\/span><\/p>\n<p><b>1. \uace0\uac1d \uc720\uc9c0:  <\/b><span style=\"font-weight: 400;\">\ub9cc\uc871\ud55c \uace0\uac1d\uc740 \ucda9\uc131\ub3c4\ub97c \uc720\uc9c0\ud558\uace0 \ud68c\uc0ac\uc640 \uacc4\uc18d \uac70\ub798\ud560 \uac00\ub2a5\uc131\uc774 \ub192\uc2b5\ub2c8\ub2e4. \uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub294 \uae30\uc874 \uace0\uac1d\uc744 \uc720\uc9c0\ud558\uace0, \uc774\ud0c8\ub960\uc744 \ub0ae\ucd94\uace0, \uadc0\uc911\ud55c \uc218\uc775\uc6d0\uc744 \ubcf4\uc874\ud558\uae30 \uc704\ud574 \uac1c\uc120\uc774 \ud544\uc694\ud55c \ubd80\ubd84\uc744 \ud30c\uc545\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/span><\/p>\n<p><b>2. \ube44\uc988\ub2c8\uc2a4\ub97c \ubc18\ubcf5\ud569\ub2c8\ub2e4:  <\/b><span style=\"font-weight: 400;\">\ub9cc\uc871\uc2a4\ub7ec\uc6b4 \uace0\uac1d\uc740 \ubc18\ubcf5 \uad6c\ub9e4\ub97c \ud558\uace0 \uc9c0\uc18d\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uad00\uacc4\ub97c \ub9fa\uc744 \uac00\ub2a5\uc131\uc774 \ub192\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc744 \ub9cc\uc871\uc2dc\ud0a4\ub294 \uc694\uc18c\ub97c \uc774\ud574\ud558\uba74 \ub9e4\ucd9c \uc99d\uac00\uc640 \uace0\uac1d \uc0dd\uc560 \uac00\uce58 \ud5a5\uc0c1\uc73c\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>3. \uae0d\uc815\uc801\uc778 \uc785\uc18c\ubb38:<\/b><span style=\"font-weight: 400;\">  \ub9cc\uc871\ud55c \uace0\uac1d\uc740 \uc885\uc885 \ube0c\ub79c\ub4dc \uc639\ud638\uc790\uac00 \ub429\ub2c8\ub2e4. \uc774\ub4e4\uc740 \ub2e4\ub978 \uc0ac\ub78c\uc5d0\uac8c \uc81c\ud488\uc774\ub098 \uc11c\ube44\uc2a4\ub97c \ucd94\ucc9c\ud560 \uac00\ub2a5\uc131\uc774 \ub192\uc544 \uae0d\uc815\uc801\uc778 \uc785\uc18c\ubb38 \ub9c8\ucf00\ud305\uc73c\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc720\uae30\uc801\uc778 \ud504\ub85c\ubaa8\uc158\uc740 \uc2e0\uaddc \uace0\uac1d \ud655\ubcf4 \ube44\uc6a9\uc744 \uc808\uac10\ud558\uba74\uc11c \uc2e0\uaddc \uace0\uac1d\uc744 \uc720\uce58\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>4. \ube0c\ub79c\ub4dc \ud3c9\ud310 \ud5a5\uc0c1:  <\/b><span style=\"font-weight: 400;\">\ub192\uc740 \uc218\uc900\uc758 \uace0\uac1d \ub9cc\uc871\ub3c4\ub294 \uae0d\uc815\uc801\uc778 \ube0c\ub79c\ub4dc \ud3c9\ud310\uc5d0 \uae30\uc5ec\ud569\ub2c8\ub2e4. \uace0\uac1d\uc774 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub300\ud574 \uc9c0\uc18d\uc801\uc73c\ub85c \uae0d\uc815\uc801\uc778 \uacbd\ud5d8\uc744 \ud558\uac8c \ub418\uba74 \ube0c\ub79c\ub4dc\ub294 \ud488\uc9c8, \uc2e0\ub8b0\uc131, \uc548\uc815\uc131\uacfc \uc5f0\uacb0\ub429\ub2c8\ub2e4.<\/span><\/p>\n<p><b>5. \uacbd\uc7c1 \uc6b0\uc704: <\/b><span style=\"font-weight: 400;\">\uacbd\uc7c1\uc774 \uce58\uc5f4\ud55c \uc2dc\uc7a5\uc5d0\uc11c \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uba74 \uacbd\uc7c1\uc5c5\uccb4\uc640 \ucc28\ubcc4\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub97c \ud1b5\ud574 \uacbd\uc7c1\uc0ac\ubcf4\ub2e4 \uc6b0\uc218\ud55c \uc131\uacfc\ub97c \ub0b4\uace0 \uacbd\uc7c1 \uc6b0\uc704\ub97c \ud655\ubcf4\ud560 \uc218 \uc788\ub294 \ubd84\uc57c\ub97c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>6. \uace0\uac1d \uc11c\ube44\uc2a4 \ube44\uc6a9 \uc808\uac10:  <\/b><span style=\"font-weight: 400;\">\uc77c\ubc18\uc801\uc778 \ubb38\uc81c\uc810\uc744 \ud574\uacb0\ud558\uace0 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \uac1c\uc120\ud568\uc73c\ub85c\uc368 \uc9c0\uc6d0 \ubb38\uc758\uc640 \ubd88\ub9cc \uc0ac\ud56d\uc744 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \ube44\uc6a9 \uc808\uac10\uacfc \uc6b4\uc601 \ud6a8\uc728\uc131 \ud5a5\uc0c1\uc73c\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>7. \ud601\uc2e0 \ubc0f \uc81c\ud488 \uac1c\ubc1c:  <\/b><span style=\"font-weight: 400;\"><a href=\"https:\/\/ideascale.com\/blog\/what-is-research\/\">\ub9ac\uc11c\uce58\ub97c<\/a> \ud1b5\ud574 \uc218\uc9d1\ub41c <a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\uace0\uac1d \ud53c\ub4dc\ubc31\uc5d0\ub294<\/a> \ud601\uc2e0\uacfc \uc81c\ud488 \uac1c\ubc1c\uc744 \uc704\ud55c \uadc0\uc911\ud55c \uc778\uc0ac\uc774\ud2b8\uc640 \uc544\uc774\ub514\uc5b4\uac00 \ub2f4\uaca8 \uc788\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc758 \uc694\uad6c\uc640 \uc120\ud638\ub3c4\ub97c \uc774\ud574\ud558\uba74 \uc2dc\uc7a5 \uc218\uc694\uc5d0 \ubd80\ud569\ud558\ub294 \uc0c8\ub85c\uc6b4 \uc81c\ud488\uc744 \uac1c\ubc1c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>8. \ub370\uc774\ud130 \uae30\ubc18 \uc758\uc0ac \uacb0\uc815:<\/b><span style=\"font-weight: 400;\">  \uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub294 \uc804\ub7b5\uc801 \uc758\uc0ac \uacb0\uc815\uc5d0 \ub3c4\uc6c0\uc774 \ub418\ub294 \ub370\uc774\ud130\uc640 \uc9c0\ud45c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \uc81c\ud488 \uac1c\uc120, \ub9c8\ucf00\ud305 \uc804\ub7b5 \ubc0f \ub9ac\uc18c\uc2a4 \ud560\ub2f9\uc5d0 \ub300\ud574 \uc815\ubcf4\uc5d0 \uc785\uac01\ud55c \uc120\ud0dd\uc744 \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>9. \uc704\ud5d8 \uc644\ud654: <\/b><span style=\"font-weight: 400;\">\uace0\uac1d \ubd88\ub9cc\uc744 \uc870\uae30\uc5d0 \ud30c\uc545\ud558\uace0 \ud574\uacb0\ud558\uba74 \ubd80\uc815\uc801\uc778 \ud64d\ubcf4 \uc0ac\uace0, \uace0\uac1d \uc774\ud0c8 \ub610\ub294 \uace0\uac1d \ubd88\ub9cc\uc73c\ub85c \uc778\ud55c \ubc95\uc801 \ubb38\uc81c\uc758 \uc704\ud5d8\uc744 \uc644\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>10. \uc9c1\uc6d0 \ucc38\uc5ec:<\/b><span style=\"font-weight: 400;\">  \ub9cc\uc871\uc2a4\ub7ec\uc6b4 \uace0\uac1d\uc740 \ucc38\uc5ec\ub3c4\uac00 \ub192\uace0 \ub3d9\uae30\uac00 \ubd80\uc5ec\ub41c \uc9c1\uc6d0\uacfc \uc77c\uce58\ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \uc790\uc2e0\uc758 \uc5c5\ubb34\uac00 \uace0\uac1d \ub9cc\uc871\ub3c4\uc5d0 \uae0d\uc815\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce5c\ub2e4\ub294 \uac83\uc744 \uc544\ub294 \uc9c1\uc6d0\uc740 \uc790\uc2e0\uc758 \uc5ed\ud560\uc5d0 \ub354 \uc5f4\uc815\uc801\uc774\uace0 \ud5cc\uc2e0\uc801\uc73c\ub85c \uc784\ud560 \uac00\ub2a5\uc131\uc774 \ub192\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>11. \uc7a5\uae30\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uc9c0\uc18d \uac00\ub2a5\uc131:<\/b><span style=\"font-weight: 400;\">  \ub192\uc740 \uc218\uc900\uc758 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \uc720\uc9c0\ud558\ub294 \uac83\uc740 \ube44\uc988\ub2c8\uc2a4\uc758 \uc7a5\uae30\uc801\uc778 \uc9c0\uc18d \uac00\ub2a5\uc131\uacfc \uc131\uc7a5\uc5d0 \uae30\uc5ec\ud569\ub2c8\ub2e4. \uc9c0\uc18d\uc801\uc778 \uc218\uc775\uc744 \uc81c\uacf5\ud558\ub294 \uc548\uc815\uc801\uc778 \uace0\uac1d \uae30\ubc18\uc744 \uad6c\ucd95\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/span><\/p>\n<p><b>12. \uace0\uac1d \uc911\uc2ec \ubb38\ud654: <\/b><span style=\"font-weight: 400;\">\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub294 \ud68c\uc0ac \ub0b4 \uace0\uac1d \uc911\uc2ec \ubb38\ud654\ub97c \uc870\uc131\ud558\uc5ec \uc9c1\uc6d0\ub4e4\uc774 \uace0\uac1d\uc758 \uc694\uad6c\ub97c \uc6b0\uc120\uc2dc\ud558\uace0 \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \ubaa8\uc0c9\ud558\ub3c4\ub85d \uc7a5\ub824\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub294 \uae30\uc5c5\uc774 \uace0\uac1d \uc815\uc11c\ub97c \uce21\uc815\ud558\uace0 \uac1c\uc120\uc774 \ud544\uc694\ud55c \ubd80\ubd84\uc744 \ud30c\uc545\ud558\uc5ec \uad81\uadf9\uc801\uc73c\ub85c \uace0\uac1d \ucda9\uc131\ub3c4\uc640 \uc218\uc775\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\ub294 \uac15\ub825\ud55c \ub3c4\uad6c\uc785\ub2c8\ub2e4. \uace0\uac1d\uc758 \uae30\ub300\uce58\uac00 \ub04a\uc784\uc5c6\uc774 \uc9c4\ud654\ud558\ub294 \uc2dc\ub300\uc5d0\ub294 \uc774\ub7ec\ud55c \uae30\ub300\uce58\ub97c \uc774\ud574\ud558\uace0 \ucda9\uc871\ud558\ub294 \uac83\uc774 \uc7a5\uae30\uc801\uc778 \uc131\uacf5\uc744 \uc704\ud574 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. \uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\uc5d0 \uc801\uadf9\uc801\uc73c\ub85c \ud22c\uc790\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \ub04a\uc784\uc5c6\uc774 \ubcc0\ud654\ud558\ub294 \uc2dc\uc7a5\uc5d0\uc11c \uc801\uc751\ud558\uace0 \uc131\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-sheets-value=\"{'1':2,'2':'Learn more: What is Customer Research?'}\" data-sheets-userformat=\"{'2':1065473,'3':{'1':0},'12':0,'17':1,'23':1}\" data-sheets-textstyleruns=\"{'1':0}\uee10{'1':12,'2':{'2':{'1':2,'2':1136076},'9':1}}\" data-sheets-hyperlinkruns=\"{'1':12,'2':'http:\/\/ideascale.com\/blog\/what-is-customer-research\/'}\uee10{'1':38}\"><b>\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694: <a class=\"in-cell-link\" href=\"https:\/\/ideascale.com\/blog\/what-is-customer-research\/\" rel=\"noopener\">\uace0\uac1d \uc870\uc0ac\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/a><\/b><\/span><\/p>\n<h2 id=\"toc_Process_of_Customer_Satisfaction_Research\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac \ud504\ub85c\uc138\uc2a4<\/h2>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub97c \uc218\ud589\ud558\ub294 \uacfc\uc815\uc5d0\ub294 \uace0\uac1d\uc758 \ud53c\ub4dc\ubc31\uacfc \ub370\uc774\ud130\ub97c \uc218\uc9d1, \ubd84\uc11d, \uc870\uce58\ud558\ub294 \uba87 \uac00\uc9c0 \uc8fc\uc694 \ub2e8\uacc4\uac00 \ud3ec\ud568\ub429\ub2c8\ub2e4. \ub2e4\uc74c\uc740 \uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub97c \uc218\ud589\ud558\ub294 \ub2e8\uacc4\ubcc4 \uac00\uc774\ub4dc\uc785\ub2c8\ub2e4:<\/span><\/p>\n<p><b>1. \uc5f0\uad6c \ubaa9\ud45c \uc815\uc758<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\uc758 \ubaa9\ud45c\uc640 \ubaa9\uc801\uc744 \uba85\ud655\ud558\uac8c \uc815\uc758\ud558\uc138\uc694. \uace0\uac1d \ub9cc\uc871\uc758 \uc5b4\ub5a4 \uad6c\uccb4\uc801\uc778 \uce21\uba74\uc744 \uce21\uc815\ud558\uac70\ub098 \uac1c\uc120\ud558\uace0 \uc2f6\uc73c\uc2e0\uac00\uc694? \uc804\ubc18\uc801\uc778 \ub9cc\uc871\ub3c4, \uc81c\ud488 \ub9cc\uc871\ub3c4, \uc11c\ube44\uc2a4 \ub9cc\uc871\ub3c4 \ub610\ub294 \uc774 \ub458\uc758 \uc870\ud569\uc5d0 \uc911\uc810\uc744 \ub450\uace0 \uc788\ub098\uc694?<\/span><\/p>\n<p><b>2. \uc5f0\uad6c \ubc29\ubc95 \uc120\ud0dd<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\ubaa9\uc801\uc5d0 \ub9de\ub294 \uc801\uc808\ud55c <a href=\"https:\/\/ideascale.com\/blog\/what-is-research\/#toc_Types_of_Research_Methods\">\uc870\uc0ac \ubc29\ubc95\uc744<\/a> \uc120\ud0dd\ud558\uc138\uc694. \uc77c\ubc18\uc801\uc778 \ubc29\ubc95\uc73c\ub85c\ub294 \uc124\ubb38\uc870\uc0ac, \uc778\ud130\ubdf0, <a href=\"https:\/\/ideascale.com\/blog\/what-is-a-focus-group\/\">\ud3ec\ucee4\uc2a4 \uadf8\ub8f9<\/a>, \uc628\ub77c\uc778 \ub9ac\ubdf0 \ubd84\uc11d, \uc18c\uc15c \ubbf8\ub514\uc5b4 \ubaa8\ub2c8\ud130\ub9c1, \ud53c\ub4dc\ubc31 \uc591\uc2dd \ub4f1\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uac01 \ubc29\ubc95\uc758 \uc7a5\uc810\uacfc \ud55c\uacc4\ub97c \uace0\ub824\ud558\uc5ec \ud544\uc694\uc5d0 \uac00\uc7a5 \uc801\ud569\ud55c \ubc29\ubc95\uc744 \uc120\ud0dd\ud558\uc138\uc694.<\/span><\/p>\n<p><b>3. \ud0c0\uac9f \uace0\uac1d \ud30c\uc545<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uc870\uc0ac\ub97c \uc704\ud55c \ud0c0\uac9f \uc624\ub514\uc5b8\uc2a4 \ub610\ub294 \uace0\uac1d \uc138\uadf8\uba3c\ud2b8\ub97c \uc815\uc758\ud569\ub2c8\ub2e4. \uc815\ud655\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc73c\ub824\uba74 \uc0d8\ud50c \uadf8\ub8f9\uc774 \uace0\uac1d\uce35\uc744 \ub300\ud45c\ud560 \uc218 \uc788\ub294\uc9c0 \ud655\uc778\ud558\uc138\uc694.<\/span><\/p>\n<p><b>4. \uc5f0\uad6c \ub3c4\uad6c \ub9cc\ub4e4\uae30<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uc124\ubb38\uc870\uc0ac \uc124\ubb38\uc9c0, \uc778\ud130\ubdf0 \uc2a4\ud06c\ub9bd\ud2b8 \ub610\ub294 \ud1a0\ub860 \uac00\uc774\ub4dc\uc640 \uac19\uc740 \uc870\uc0ac \ub3c4\uad6c\ub97c \uac1c\ubc1c\ud558\uc138\uc694. \ucffc\ub9ac\uac00 \uc815\ud655\ud558\uace0 \uacf5\uc815\ud558\uba70 \uc5f0\uad6c \ubaa9\ud45c\uc640 \ubc00\uc811\ud558\uac8c \uc5f0\uad00\ub418\uc5b4 \uc788\ub294\uc9c0 \ud655\uc778\ud558\uc138\uc694.<\/span><\/p>\n<p><b>5. \ub370\uc774\ud130 \uc218\uc9d1<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uc120\ud0dd\ud55c \uc870\uc0ac \ubc29\ubc95\uc744 \uad6c\ud604\ud558\uc5ec \uace0\uac1d\uc73c\ub85c\ubd80\ud130 \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uc138\uc694. \uc5ec\uae30\uc5d0\ub294 \uc124\ubb38\uc870\uc0ac \ubc30\ud3ec, \uc778\ud130\ubdf0 \ub610\ub294 <a href=\"https:\/\/ideascale.com\/blog\/what-is-a-focus-group\/\">\ud3ec\ucee4\uc2a4 \uadf8\ub8f9<\/a> \uc9c4\ud589, \uc628\ub77c\uc778 \ub9ac\ubdf0 \ubc0f \uc18c\uc15c \ubbf8\ub514\uc5b4 \uc5b8\uae09 \ubaa8\ub2c8\ud130\ub9c1, \ub2e4\uc591\ud55c \uc811\uc810\uc5d0\uc11c \ud53c\ub4dc\ubc31 \uc591\uc2dd \uc81c\uacf5 \ub4f1\uc774 \ud3ec\ud568\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>6. \ub370\uc774\ud130 \ubd84\uc11d<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\ub370\uc774\ud130\uac00 \uc218\uc9d1\ub418\uba74 \uccb4\uacc4\uc801\uc73c\ub85c \ubd84\uc11d\ud558\uc138\uc694. \uc751\ub2f5\uc758 \ucd94\uc138, \ud328\ud134 \ubc0f \uc0c1\uad00\uad00\uacc4\ub97c \ucc3e\uc544\ubcf4\uc138\uc694. \ud1b5\uacc4 \ubd84\uc11d \uae30\ubc95\uc744 \uc0ac\uc6a9\ud558\uc5ec \ub370\uc774\ud130\uc5d0\uc11c \uc758\ubbf8 \uc788\ub294 \uc778\uc0ac\uc774\ud2b8\ub97c \ub3c4\ucd9c\ud558\uc138\uc694.<\/span><\/p>\n<p><b>7. \uacb0\uacfc \ud574\uc11d<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uc5f0\uad6c \ubaa9\ud45c\uc758 \ud2c0 \uc548\uc5d0\uc11c \ubc1c\uacac\ud55c \ub0b4\uc6a9\uc744 \ubd84\uc11d\ud558\uc138\uc694. \ub370\uc774\ud130\uc640 \uc778\uc0ac\uc774\ud2b8\ub97c \ud1b5\ud574 \uace0\uac1d \ub9cc\uc871\ub3c4 \uc218\uc900\uacfc \uc774\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \uc694\uc778\uc5d0 \ub300\ud574 \uc54c \uc218 \uc788\ub294 \uac83\uc740 \ubb34\uc5c7\uc778\uac00\uc694? \uc81c\ud488\uc758 \uac15\uc810\uacfc \ub2e8\uc810\uc744 \ud30c\uc545\ud558\uc138\uc694.<\/span><\/p>\n<p><b>8. \uc138\ubd84\ud654<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\ub2e4\uc591\ud55c \uae30\uc900(\uc608: \uc778\uad6c\ud1b5\uacc4, \uad6c\ub9e4 \ub0b4\uc5ed, \uace0\uac1d \ucda9\uc131\ub3c4)\uc5d0 \ub530\ub77c \ub370\uc774\ud130\ub97c \uc138\ubd84\ud654\ud558\uc5ec \ub2e4\uc591\ud55c \uace0\uac1d \uadf8\ub8f9 \ub0b4\uc5d0\uc11c \ud2b9\uc815 \ud2b8\ub80c\ub4dc\ub97c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ubcf4\ub2e4 \uad6c\uccb4\uc801\uc778 \uc2e4\ud589 \uacc4\ud68d\uc744 \uc138\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>9. \ubca4\uce58\ub9c8\ud0b9<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \ub9cc\uc871\ub3c4 \uc9c0\ud45c\ub97c \uc5c5\uacc4 \ubca4\uce58\ub9c8\ud06c \ub610\ub294 \uc790\uccb4 \uae30\ub85d \ub370\uc774\ud130\uc640 \ube44\uad50\ud558\uc5ec \ub2e4\ub978 \uae30\uc5c5 \ub610\ub294 \uacfc\uac70 \uc2e4\uc801\uacfc \ube44\uad50\ud558\uc5ec \uc131\uacfc\ub97c \uce21\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>10. \uc2e4\ud589 \uacc4\ud68d<\/b><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/ideascale.com\/blog\/what-is-research\/\">\uc5f0\uad6c\ub97c<\/a> \ud1b5\ud574 \uc5bb\uc740 \uc778\uc0ac\uc774\ud2b8\ub97c \ubc14\ud0d5\uc73c\ub85c \uc2e4\ud589 \uac00\ub2a5\ud55c \uc804\ub7b5\uacfc \uacc4\ud68d\uc744 \uc218\ub9bd\ud558\uc138\uc694. \uac1c\uc120\uc774 \ud544\uc694\ud55c \uc601\uc5ed\uc744 \uc815\ud655\ud788 \ud30c\uc545\ud558\uace0 \uc6b0\uc120\uc21c\uc704\ub97c \uc815\ud558\uc138\uc694. \uc774\ub7ec\ud55c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud55c \uacc4\ud68d\uc744 \uc218\ub9bd\ud558\uc138\uc694.<\/span><\/p>\n<p><b>11. \uad6c\ud604<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uc2e4\ud589 \uacc4\ud68d\uc744 \uc2e4\ucc9c\uc5d0 \uc62e\uae30\uc138\uc694. \uc81c\ud488 \uac1c\uc120, \uc11c\ube44\uc2a4 \ud5a5\uc0c1 \ub610\ub294 \ud504\ub85c\uc138\uc2a4 \ucd5c\uc801\ud654\uc640 \uad00\ub828\ub41c \ubcc0\uacbd \uc0ac\ud56d\uc744 \uad6c\ud604\ud569\ub2c8\ub2e4. \uad00\ub828 \ud300\uc774 \uc774\ub7ec\ud55c \ubcc0\uacbd \uc0ac\ud56d\uc744 \uc2e4\ud589\ud560 \uc218 \uc788\ub3c4\ub85d \uc870\uc728\ud558\uace0 \ucd5c\uc120\uc744 \ub2e4\ud558\ub3c4\ub85d \ud558\uc138\uc694.<\/span><\/p>\n<p><b>12. \ubaa8\ub2c8\ud130\ub9c1 \ubc0f \ud53c\ub4dc\ubc31 \ub8e8\ud504<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uac1c\uc120 \uc0ac\ud56d\uc758 \uc601\ud5a5\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \ubaa8\ub2c8\ud130\ub9c1\ud558\uc138\uc694. \uc124\ubb38\uc870\uc0ac\ub098 \uae30\ud0c0 \ucc44\ub110\uc744 \ud1b5\ud574 \uc9c0\uc18d\uc801\uc778 <a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\uace0\uac1d \ud53c\ub4dc\ubc31\uc744<\/a> \uc218\uc9d1\ud558\uc5ec \ubcc0\uacbd \uc0ac\ud56d\uc774 \uace0\uac1d \ub9cc\uc871\ub3c4\uc5d0 \uae0d\uc815\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294\uc9c0 \ud3c9\uac00\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><b>13. \ucee4\ubba4\ub2c8\ucf00\uc774\uc158<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac \uacb0\uacfc\ub97c \uc870\uc9c1 \ub0b4 \uc8fc\uc694 \uc774\ud574\uad00\uacc4\uc790\uc640 \uacf5\uc720\ud558\uc138\uc694. \ud22c\uba85\uc131\uacfc \ud611\uc5c5\uc740 \uac1c\uc120 \uc774\ub2c8\uc154\ud2f0\ube0c\uc5d0 \ub300\ud55c \uc9c0\uc6d0\uacfc \ub9ac\uc18c\uc2a4\ub97c \ud655\ubcf4\ud558\ub294 \ub370 \ud544\uc218\uc801\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p><b>14. \ubc18\ubcf5 \ubc0f \ubc18\ubcf5<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub294 \uc9c0\uc18d\uc801\uc778 \ud504\ub85c\uc138\uc2a4\ub85c \uc9c4\ud589\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc815\uae30\uc801\uc73c\ub85c <a href=\"https:\/\/ideascale.com\/blog\/what-is-research\/\">\uc870\uc0ac\ub97c<\/a> \ubc18\ubcf5\ud558\uc5ec \uace0\uac1d \uc815\uc11c\uc640 \ub9cc\uc871\ub3c4\uc758 \ubcc0\ud654\ub97c \ucd94\uc801\ud558\uc138\uc694. \ud53c\ub4dc\ubc31 \ub8e8\ud504\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc804\ub7b5\uc744 \ubc18\ubcf5\ud558\uace0 \uad6c\uccb4\ud654\ud558\uc138\uc694.<\/span><\/p>\n<p><b>15. \uc131\uacf5 \ucd95\ud558<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \ub9cc\uc871\ub3c4\uc758 \uc131\uacf5\uacfc \uac1c\uc120\uc744 \uc778\uc815\ud558\uace0 \ucd95\ud558\ud569\ub2c8\ub2e4. \ud504\ub85c\uc138\uc2a4\uc5d0 \ucc38\uc5ec\ud55c \ud300\uc758 \ub178\ub825\uc744 \uc778\uc815\ud558\uc5ec \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uc5d0 \ub300\ud55c \ub3d9\uae30 \ubd80\uc5ec\uc640 \ud5cc\uc2e0\uc744 \uc720\uc9c0\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac \ud504\ub85c\uc138\uc2a4\uc758 \uc774\ub7ec\ud55c \ub2e8\uacc4\ub97c \ub530\ub974\uba74 \uae30\uc5c5\uc740 \uc9c0\uc18d\uc801\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uace0 \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ub192\uc774\uba70 \uad81\uadf9\uc801\uc73c\ub85c \uc2dc\uc7a5\uc5d0\uc11c \uc7a5\uae30\uc801\uc778 \uc131\uacf5\uc744 \uac70\ub458 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-sheets-value=\"{'1':2,'2':'Learn more: What is Customer Feedback Analysis?'}\" data-sheets-userformat=\"{'2':1071745,'3':{'1':0},'10':2,'12':0,'14':{'1':3,'3':1},'15':'Arial','17':1,'23':1}\" data-sheets-textstyleruns=\"{'1':0}\uee10{'1':12,'2':{'2':{'1':2,'2':1136076},'9':1}}\" data-sheets-hyperlinkruns=\"{'1':12,'2':'http:\/\/ideascale.com\/blog\/what-is-customer-feedback-analysis\/'}\uee10{'1':47}\"><b>\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694: <a class=\"in-cell-link\" href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback-analysis\/\" rel=\"noopener\">\uace0\uac1d \ud53c\ub4dc\ubc31 \ubd84\uc11d\uc774\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/a><\/b><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":72,"featured_media":72776,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3581],"tags":[],"contributor":[3694],"class_list":["post-72775","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-3581","contributor-3694"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub780 \ubb34\uc5c7\uc778\uac00\uc694? \uc815\uc758, \uc911\uc694\uc131 \ubc0f \ud504\ub85c\uc138\uc2a4<\/title>\n<meta name=\"description\" content=\"\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub294 \uae30\uc5c5\uc774 \uc81c\uacf5\ud558\ub294 \uc81c\ud488, \uc11c\ube44\uc2a4 \ub610\ub294 \uc804\ubc18\uc801\uc778 \uacbd\ud5d8\uc5d0 \ub300\ud55c \uace0\uac1d\uc758 \ub9cc\uc871\ub3c4\ub97c \ud3c9\uac00\ud558\uae30 \uc704\ud574 \uace0\uac1d\uc758 \ud53c\ub4dc\ubc31\uacfc \ub370\uc774\ud130\ub97c \uc218\uc9d1, \ubd84\uc11d, \ud574\uc11d\ud558\ub294 \uccb4\uacc4\uc801\uc778 \ud504\ub85c\uc138\uc2a4\ub85c \uc815\uc758\ub429\ub2c8\ub2e4. \uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\uc758 \uc911\uc694\uc131\uacfc \ud504\ub85c\uc138\uc2a4\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ea%b3%a0%ea%b0%9d-%eb%a7%8c%ec%a1%b1%eb%8f%84-%ec%a1%b0%ec%82%ac%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub780 \ubb34\uc5c7\uc778\uac00\uc694? \uc815\uc758, \uc911\uc694\uc131 \ubc0f \ud504\ub85c\uc138\uc2a4\" \/>\n<meta property=\"og:description\" content=\"\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub294 \uae30\uc5c5\uc774 \uc81c\uacf5\ud558\ub294 \uc81c\ud488, \uc11c\ube44\uc2a4 \ub610\ub294 \uc804\ubc18\uc801\uc778 \uacbd\ud5d8\uc5d0 \ub300\ud55c \uace0\uac1d\uc758 \ub9cc\uc871\ub3c4\ub97c \ud3c9\uac00\ud558\uae30 \uc704\ud574 \uace0\uac1d\uc758 \ud53c\ub4dc\ubc31\uacfc \ub370\uc774\ud130\ub97c \uc218\uc9d1, \ubd84\uc11d, \ud574\uc11d\ud558\ub294 \uccb4\uacc4\uc801\uc778 \ud504\ub85c\uc138\uc2a4\ub85c \uc815\uc758\ub429\ub2c8\ub2e4. \uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\uc758 \uc911\uc694\uc131\uacfc \ud504\ub85c\uc138\uc2a4\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ea%b3%a0%ea%b0%9d-%eb%a7%8c%ec%a1%b1%eb%8f%84-%ec%a1%b0%ec%82%ac%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/\" \/>\n<meta property=\"og:site_name\" content=\"IdeaScale\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ideascale\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-08T11:00:24+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-08T07:12:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Satisfaction-Research-cover.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"576\" \/>\n\t<meta property=\"og:image:height\" content=\"384\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Moinul Alam\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" 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