{"id":72771,"date":"2023-09-08T07:12:32","date_gmt":"2023-09-08T11:12:32","guid":{"rendered":"http:\/\/ideascale.com\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ea%b3%a0%ea%b0%9d-%ed%94%bc%eb%93%9c%eb%b0%b1-%ea%b4%80%eb%a6%ac%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/"},"modified":"2024-02-08T03:11:48","modified_gmt":"2024-02-08T07:11:48","slug":"%ea%b3%a0%ea%b0%9d-%ed%94%bc%eb%93%9c%eb%b0%b1-%ea%b4%80%eb%a6%ac%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94","status":"publish","type":"post","link":"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ea%b3%a0%ea%b0%9d-%ed%94%bc%eb%93%9c%eb%b0%b1-%ea%b4%80%eb%a6%ac%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/","title":{"rendered":"\uace0\uac1d \ud53c\ub4dc\ubc31 \uad00\ub9ac(CFM)\ub780 \ubb34\uc5c7\uc778\uac00\uc694? \uc815\uc758, \uc2dc\uc2a4\ud15c, \ud504\ub85c\uc138\uc2a4 \ubc0f \ubaa8\ubc94 \uc0ac\ub840"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right-small:0px;--awb-padding-left-small:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-font-size:22px;\"><p><strong><b>\ubaa9\ucc28<\/b><\/strong><\/p>\n<\/div><div class=\"awb-toc-el awb-toc-el--1\" data-awb-toc-id=\"1\" data-awb-toc-options=\"{&quot;allowed_heading_tags&quot;:{&quot;h2&quot;:0},&quot;ignore_headings&quot;:&quot;&quot;,&quot;ignore_headings_words&quot;:&quot;&quot;,&quot;enable_cache&quot;:&quot;yes&quot;,&quot;highlight_current_heading&quot;:&quot;no&quot;,&quot;hide_hidden_titles&quot;:&quot;yes&quot;,&quot;limit_container&quot;:&quot;all&quot;,&quot;select_custom_headings&quot;:&quot;&quot;,&quot;icon&quot;:&quot;fa-flag fas&quot;,&quot;counter_type&quot;:&quot;decimal&quot;}\" style=\"--awb-counter-type:counters(awb-toc, &quot;.&quot;, decimal) &quot;. &quot;;\"><div class=\"awb-toc-el__content\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h2 id=\"toc_What_is_Customer_Feedback_Management_CFM\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\uace0\uac1d \ud53c\ub4dc\ubc31 \uad00\ub9ac(CFM)\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/h2>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \ud53c\ub4dc\ubc31 \uad00\ub9ac(CFM)\ub294 \uae30\uc5c5\uc774 \uace0\uac1d\uc758 \ud53c\ub4dc\ubc31\uacfc \uc778\uc0ac\uc774\ud2b8\ub97c \uc218\uc9d1, \ubd84\uc11d \ubc0f \uc870\uce58\ud558\ub294 \ub370 \uc0ac\uc6a9\ud558\ub294 \uccb4\uacc4\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uacfc \uc77c\ub828\uc758 \ud504\ub85c\uc138\uc2a4\ub85c \uc815\uc758\ub429\ub2c8\ub2e4. CFM\uc758 \uc8fc\uc694 \ubaa9\ud45c\ub294 \uace0\uac1d \uacbd\ud5d8, \uc758\uacac \ubc0f \uc120\ud638\ub3c4\uc5d0 \ub300\ud55c \uc815\ubcf4\ub97c \uc218\uc9d1\ud558\uc5ec \uc81c\ud488, \uc11c\ube44\uc2a4 \ubc0f \uc804\ubc18\uc801\uc778 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \uac1c\uc120\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.  <\/span><\/p>\n<p><strong>\ub2e4\uc74c\uc740 \uace0\uac1d \ud53c\ub4dc\ubc31 \uad00\ub9ac\uc758 \uba87 \uac00\uc9c0 \uc8fc\uc694 \uce21\uba74\uc785\ub2c8\ub2e4:<\/strong><\/p>\n<ul>\n<li><b>\ud53c\ub4dc\ubc31 \uc218\uc9d1:  <\/b><span style=\"font-weight: 400;\">CFM\uc5d0\ub294 \uc124\ubb38\uc870\uc0ac, \ud53c\ub4dc\ubc31 \uc591\uc2dd, \uc628\ub77c\uc778 \ub9ac\ubdf0, \uc18c\uc15c \ubbf8\ub514\uc5b4 \ub313\uae00, \uc774\uba54\uc77c, \uc9c1\uc811 \ub300\ud654 \ub4f1 \ub2e4\uc591\ud55c \ucc44\ub110\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \ud53c\ub4dc\ubc31\uc744 \uc218\uc9d1\ud558\ub294 \uac83\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uc5ec\ub7ec \uc18c\uc2a4\ub85c\ubd80\ud130 \ud53c\ub4dc\ubc31\uc744 \uc218\uc9d1\ud558\uba74 \uace0\uac1d \uacbd\ud5d8\uc5d0 \ub300\ud55c \uc885\ud569\uc801\uc778 \uc2dc\uac01\uc744 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\ud53c\ub4dc\ubc31 \ubd84\uc11d:<\/b><span style=\"font-weight: 400;\">  \ud53c\ub4dc\ubc31\uc774 \uc218\uc9d1\ub418\uba74 \uc774\ub97c \ubd84\uc11d\ud558\uc5ec \ud2b8\ub80c\ub4dc, \ud328\ud134 \ubc0f \uac1c\uc120\uc774 \ud544\uc694\ud55c \uc601\uc5ed\uc744 \ud30c\uc545\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubd84\uc11d\uc5d0\ub294 \uc885\uc885 \ud53c\ub4dc\ubc31 \ubd84\ub958, \uac10\uc815 \ubd84\uc11d, \ubc18\ubcf5\ub418\ub294 \ubb38\uc81c\ub098 \uc6b0\ub824 \uc0ac\ud56d \ud30c\uc545 \ub4f1\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uc2e4\ud589 \uac00\ub2a5\ud55c \uc778\uc0ac\uc774\ud2b8:<\/b><span style=\"font-weight: 400;\">  CFM\uc740 <a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\uace0\uac1d \ud53c\ub4dc\ubc31\uc5d0\uc11c<\/a> \uc2e4\ud589 \uac00\ub2a5\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ucd94\ucd9c\ud558\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c \ud569\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d\uc758 \uc758\uacac\uacfc \uc758\uacac\uc744 \uad6c\uccb4\uc801\uc778 \uac1c\uc120 \ub2e8\uacc4\ub85c \uc804\ud658\ud558\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uc774\ub7ec\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ud65c\uc6a9\ud558\uc5ec \uc81c\ud488 \uac1c\uc120, \uc11c\ube44\uc2a4 \uac1c\uc120 \ub610\ub294 \ud504\ub85c\uc138\uc2a4 \ubcc0\uacbd\uc5d0 \ub300\ud55c \uc815\ubcf4\uc5d0 \uc785\uac01\ud55c \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9bd\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uc9c0\uc18d\uc801\uc778 \uac1c\uc120:  <\/b><span style=\"font-weight: 400;\">CFM\uc740 \uc9c0\uc18d\uc801\uc778 \ud504\ub85c\uc138\uc2a4\uc785\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uace0\uac1d\uc758 \ubaa9\uc18c\ub9ac\uc5d0 \uc9c0\uc18d\uc801\uc73c\ub85c \uadc0 \uae30\uc6b8\uc774\uace0 \ubcc0\ud654\ud558\ub294 \uace0\uac1d\uc758 \uc694\uad6c\uc640 \uae30\ub300\uc5d0 \uc801\uc751\ud558\ub824\ub294 \ub178\ub825\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uae30\uc5c5\uc740 \ud53c\ub4dc\ubc31\uc744 \ud1b5\ud574 \uc804\ub7b5\uc744 \uad6c\uccb4\ud654\ud558\uace0 \uc2dc\uac04\uc774 \uc9c0\ub0a8\uc5d0 \ub530\ub77c \ubc18\ubcf5\uc801\uc73c\ub85c \uac1c\uc120\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\ud3d0\uc1c4 \ub8e8\ud504 \ud53c\ub4dc\ubc31:<\/b><span style=\"font-weight: 400;\">  \ud3d0\uc1c4\ud615 \ud53c\ub4dc\ubc31 \uc2dc\uc2a4\ud15c\uc5d0\uc11c \uae30\uc5c5\uc740 \ud53c\ub4dc\ubc31\uc744 \uc218\uc9d1\ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c \uace0\uac1d\uc758 \uc6b0\ub824 \uc0ac\ud56d\uc744 \ud574\uacb0\ud558\uac70\ub098 \uae0d\uc815\uc801\uc778 \ud53c\ub4dc\ubc31\uc744 \uc778\uc815\ud558\uae30 \uc704\ud574 \ud6c4\uc18d \uc870\uce58\ub97c \ucde8\ud569\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d \ub9cc\uc871\uc744 \uc704\ud55c \ub178\ub825\uc744 \ubcf4\uc5ec\uc8fc\uba70 \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \uad6c\ucd95\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uace0\uac1d \ucc38\uc5ec:<\/b><span style=\"font-weight: 400;\"> \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uc5ec \ud53c\ub4dc\ubc31\uc744 \uc218\uc9d1\ud558\uace0 \uac1c\uc120 \ud504\ub85c\uc138\uc2a4\uc5d0 \uace0\uac1d\uc744 \ucc38\uc5ec\uc2dc\ud0a4\uba74 \ud30c\ud2b8\ub108\uc2ed \uc758\uc2dd\uc744 \uace0\ucde8\ud558\uace0 \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uce21\uc815 \ubc0f \uc9c0\ud45c:<\/b><span style=\"font-weight: 400;\">  \uae30\uc5c5\uc740 \uc885\uc885 \ud575\uc2ec \uc131\uacfc \uc9c0\ud45c(KPI)\uc640 \uba54\ud2b8\ub9ad\uc744 \uc0ac\uc6a9\ud558\uc5ec CFM \ub178\ub825\uc758 \ud6a8\uacfc\ub97c \uce21\uc815\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc9c0\ud45c\uc5d0\ub294 \uc21c\ucd94\ucc9c\uc9c0\uc218(NPS), \uace0\uac1d \ub9cc\uc871\ub3c4(CSAT) \uc810\uc218, \uace0\uac1d \ub178\ub825 \uc810\uc218(CES) \ub4f1\uc774 \ud3ec\ud568\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uae30\uc220 \ubc0f \ub3c4\uad6c:<\/b><span style=\"font-weight: 400;\">  \ub9ce\uc740 \uae30\uc5c5\uc774 \ud53c\ub4dc\ubc31 \uc218\uc9d1, \ubd84\uc11d \ubc0f \ubcf4\uace0 \ud504\ub85c\uc138\uc2a4\ub97c \uac04\uc18c\ud654\ud558\uae30 \uc704\ud574 CFM \uc804\uc6a9 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc640 \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub3c4\uad6c\ub294 \uc124\ubb38\uc870\uc0ac\ub97c \uc790\ub3d9\ud654\ud558\uace0, \ub300\uaddc\ubaa8 \ub370\uc774\ud130 \uc138\ud2b8\ub97c \ubd84\uc11d\ud558\uace0, \ubcf4\uace0\uc11c\ub97c \uc0dd\uc131\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uc9c1\uc6d0 \uad50\uc721 \ubc0f \ucc38\uc5ec:<\/b><span style=\"font-weight: 400;\">  \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\ub294 \uc9c1\uc6d0\ub4e4\uc740 CFM\uc5d0\uc11c \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ub2f4\ub2f9\ud569\ub2c8\ub2e4. \ud53c\ub4dc\ubc31\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \uc218\uc9d1\ud560 \uc218 \uc788\ub3c4\ub85d \uad50\uc721\uc744 \ubc1b\uace0 \uc870\uc9c1 \ub0b4 \uad00\ub828 \ud300\uc5d0 \uace0\uac1d \uc778\uc0ac\uc774\ud2b8\ub97c \uc804\ub2ec\ud558\ub3c4\ub85d \ub3c5\ub824\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\ub370\uc774\ud130 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638 \ubc0f \uaddc\uc815 \uc900\uc218: <\/b><span style=\"font-weight: 400;\"><a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\uace0\uac1d \ud53c\ub4dc\ubc31<\/a> \ub370\uc774\ud130\ub97c \uc2e0\uc911\ud558\uac8c \ucc98\ub9ac\ud558\uc5ec \ub370\uc774\ud130 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638 \uaddc\uc815\uc744 \uc900\uc218\ud558\uace0 \uace0\uac1d \uc815\ubcf4\ub97c \ubcf4\ud638\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\ud6a8\uacfc\uc801\uc778 \uace0\uac1d \ud53c\ub4dc\ubc31 \uad00\ub9ac\ub294 \uace0\uac1d \ub9cc\uc871\ub3c4 \ud5a5\uc0c1, \uace0\uac1d \ucda9\uc131\ub3c4 \uc99d\uac00, \ub354 \ub098\uc740 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc758 \uc758\uacac\uc744 \uacbd\uccad\ud558\uace0 \ud53c\ub4dc\ubc31\uc5d0 \ub530\ub77c \ud589\ub3d9\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \uacbd\uc7c1\uc774 \uce58\uc5f4\ud55c \uc2dc\uc7a5\uc5d0\uc11c \uc801\uc751\ud558\uace0 \uc131\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<h2 id=\"toc_Customer_Feedback_Management_System\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\uace0\uac1d \ud53c\ub4dc\ubc31 \uad00\ub9ac \uc2dc\uc2a4\ud15c<\/h2>\n<p><img decoding=\"async\" class=\"lazyload aligncenter wp-image-58670 size-fusion-600\" src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Feedback-Management-descriptive-1-600x830.jpg\" data-orig-src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Feedback-Management-descriptive-1-600x830.jpg\" alt=\"\uace0\uac1d \ud53c\ub4dc\ubc31 \uad00\ub9ac \uc2dc\uc2a4\ud15c\" width=\"600\" height=\"830\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27600%27%20height%3D%27830%27%20viewBox%3D%270%200%20600%20830%27%3E%3Crect%20width%3D%27600%27%20height%3D%27830%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Feedback-Management-descriptive-1-200x277.jpg 200w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Feedback-Management-descriptive-1-217x300.jpg 217w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Feedback-Management-descriptive-1-400x553.jpg 400w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Feedback-Management-descriptive-1-600x830.jpg 600w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Feedback-Management-descriptive-1.jpg 715w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \ud53c\ub4dc\ubc31 \uad00\ub9ac \uc2dc\uc2a4\ud15c(CFMS)\uc740 \uace0\uac1d \ud53c\ub4dc\ubc31\uc758 \uc218\uc9d1, \ubd84\uc11d \ubc0f \uad00\ub9ac\ub97c \uc6a9\uc774\ud558\uac8c \ud558\ub3c4\ub85d \uc124\uacc4\ub41c \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ud50c\ub7ab\ud3fc \ub610\ub294 \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4. \ub2e4\uc591\ud55c \uc18c\uc2a4\ub85c\ubd80\ud130 \ud53c\ub4dc\ubc31\uc744 \uc218\uc9d1\ud558\uace0, \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uace0, \uace0\uac1d \uc778\uc0ac\uc774\ud2b8\ub97c \uae30\ubc18\uc73c\ub85c \uc870\uce58\ub97c \ucde8\ud560 \uc218 \uc788\ub294 \ub3c4\uad6c\uc640 \uae30\ub2a5\uc744 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub2e4\uc74c\uc740 \uace0\uac1d \ud53c\ub4dc\ubc31 \uad00\ub9ac \uc2dc\uc2a4\ud15c\uc5d0\uc11c \uc77c\ubc18\uc801\uc73c\ub85c \ubcfc \uc218 \uc788\ub294 \uc8fc\uc694 \uad6c\uc131 \uc694\uc18c\uc640 \uae30\ub2a5\uc785\ub2c8\ub2e4:<\/span><\/p>\n<p><b>1. \ud53c\ub4dc\ubc31 \uc218\uc9d1:<\/b><span style=\"font-weight: 400;\">  CFMS\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \uc628\ub77c\uc778 \uc124\ubb38\uc870\uc0ac, \uc774\uba54\uc77c \uc694\uccad, \uc6f9\uc0ac\uc774\ud2b8 \ud53c\ub4dc\ubc31 \uc591\uc2dd, \uc18c\uc15c \ubbf8\ub514\uc5b4, \uc571 \ub0b4 \ud53c\ub4dc\ubc31 \ud504\ub86c\ud504\ud2b8 \ub4f1 \ub2e4\uc591\ud55c \ucc44\ub110\uc744 \ud1b5\ud574 \uace0\uac1d\uc73c\ub85c\ubd80\ud130 \ud53c\ub4dc\ubc31\uc744 \uc218\uc9d1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc804\ud654 \ud1b5\ud654\ub098 \ub300\uba74 \uc0c1\ud638\uc791\uc6a9\uacfc \uac19\uc740 \uc624\ud504\ub77c\uc778 \uc18c\uc2a4\uc5d0\uc11c \ud53c\ub4dc\ubc31\uc744 \ucea1\ucc98\ud558\ub294 \uac83\ub3c4 \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>2. \uba40\ud2f0 \ucc44\ub110 \ud1b5\ud569:  <\/b><span style=\"font-weight: 400;\">\ub2e4\uc591\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110 \ubc0f \uc811\uc810\uacfc\uc758 \ud1b5\ud569\uc744 \ud1b5\ud574 \ubaa8\ub4e0 \uace0\uac1d\uacfc\uc758 \uc0c1\ud638\uc791\uc6a9\uc5d0\uc11c \ud3ec\uad04\uc801\uc73c\ub85c \ud53c\ub4dc\ubc31\uc744 \uc218\uc9d1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uc774\uba54\uc77c, \uc6f9, \ubaa8\ubc14\uc77c \uc571, \ucc44\ud305, \uc18c\uc15c \ubbf8\ub514\uc5b4 \ub4f1\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/span><\/p>\n<p><b>3. \uc124\ubb38\uc870\uc0ac \uc124\uacc4 \ubc0f \ubc30\ud3ec:  <\/b><span style=\"font-weight: 400;\">CFMS\ub294 \uc885\uc885 \ub9de\ucda4\ud615 \uc124\ubb38\uc870\uc0ac \ubc0f \uc124\ubb38\uc9c0\ub97c \uc791\uc131\ud560 \uc218 \uc788\ub294 \ub3c4\uad6c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 \ud2b9\uc815 \uc694\uad6c \uc0ac\ud56d\uacfc \ud0c0\uac9f \uace0\uac1d \uc138\uadf8\uba3c\ud2b8\uc5d0 \ub9de\ub294 \uc124\ubb38\uc870\uc0ac\ub97c \uc124\uacc4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>4. \uc2e4\uc2dc\uac04 \ud53c\ub4dc\ubc31: <\/b><span style=\"font-weight: 400;\">\uc77c\ubd80 CFMS \uc194\ub8e8\uc158\uc740 \uc2e4\uc2dc\uac04 \ud53c\ub4dc\ubc31 \uc218\uc9d1 \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\uc5ec \uae30\uc5c5\uc774 \uace0\uac1d\uc758 \uac10\uc815\uacfc \uc758\uacac\uc774 \ud45c\ud604\ub418\ub294 \uc989\uc2dc \uc774\ub97c \ud3ec\ucc29\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><b>5. \ud53c\ub4dc\ubc31 \ubd84\uc11d:  <\/b><span style=\"font-weight: 400;\">\uc774 \uc2dc\uc2a4\ud15c\uc5d0\ub294 \uc77c\ubc18\uc801\uc73c\ub85c \uae30\uc5c5\uc774 \ud53c\ub4dc\ubc31 \ub370\uc774\ud130\ub97c \uc774\ud574\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \ubd84\uc11d \ub3c4\uad6c\uc640 \ub300\uc2dc\ubcf4\ub4dc\uac00 \ud3ec\ud568\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uac10\uc131 \ubd84\uc11d, \ud14d\uc2a4\ud2b8 \ub9c8\uc774\ub2dd, \ud0a4\uc6cc\ub4dc \ud0dc\uadf8 \uc9c0\uc815, \ud53c\ub4dc\ubc31 \ubd84\ub958 \uae30\ub2a5 \ub4f1\uc774 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>6. \ubcf4\uace0 \ubc0f \uc2dc\uac01\ud654:<\/b><span style=\"font-weight: 400;\">  CFMS\ub294 \ubcf4\uace0\uc11c\uc640 \uc2dc\uac01\ud654\ub97c \uc0dd\uc131\ud558\uc5ec \ud53c\ub4dc\ubc31 \ub370\uc774\ud130\ub97c \uba85\ud655\ud558\uace0 \uc2e4\ud589 \uac00\ub2a5\ud55c \ud615\uc2dd\uc73c\ub85c \uc81c\uc2dc\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 \ucd94\uc138\ub97c \ucd94\uc801\ud558\uace0, \uc694\uc57d\uc744 \ubcf4\uace0, \ud2b9\uc815 \ud53c\ub4dc\ubc31 \uc138\ubd80 \uc815\ubcf4\ub97c \ub4dc\ub9b4\ub2e4\uc6b4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>7. \uacbd\uace0 \ubc0f \uc54c\ub9bc:<\/b><span style=\"font-weight: 400;\">  \uae30\uc5c5\uc740 \uc911\uc694\ud55c \ud53c\ub4dc\ubc31\uc744 \ubc1b\uac70\ub098 \ud2b9\uc815 \uc870\uac74\uc774 \ucda9\uc871\ub420 \ub54c \uc54c\ub9bc \ubc0f \uc54c\ub9bc\uc744 \uc124\uc815\ud558\uc5ec \uc54c\ub9bc\uc744 \ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, <a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\uace0\uac1d \ud53c\ub4dc\ubc31\uc5d0\uc11c<\/a> \ubd80\uc815\uc801\uc778 \uac10\uc815\uc774 \uac10\uc9c0\ub418\uba74 \uc54c\ub9bc\uc744 \ubc1b\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>8. \ud3d0\uc1c4 \ub8e8\ud504 \ud53c\ub4dc\ubc31:<\/b><span style=\"font-weight: 400;\"> \ub9ce\uc740 CFMS \uc194\ub8e8\uc158\uc740 \uae30\uc5c5\uc774 <a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\uace0\uac1d \ud53c\ub4dc\ubc31\uc5d0<\/a> \uc751\ub2f5\ud558\uace0, \uc6b0\ub824 \uc0ac\ud56d\uc744 \ud574\uacb0\ud558\uace0, \ubb38\uc81c\uac00 \ud574\uacb0\ub418\ub3c4\ub85d \uace0\uac1d\uacfc \ud6c4\uc18d \uc870\uce58\ub97c \ucde8\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud568\uc73c\ub85c\uc368 \ud53c\ub4dc\ubc31 \ub8e8\ud504\ub97c \ub2eb\ub294 \ud504\ub85c\uc138\uc2a4\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><b>9. CRM \ubc0f \uae30\ud0c0 \uc2dc\uc2a4\ud15c\uacfc\uc758 \ud1b5\ud569:<\/b><span style=\"font-weight: 400;\"> CRM(\uace0\uac1d \uad00\uacc4 \uad00\ub9ac) \uc2dc\uc2a4\ud15c \ubc0f \uae30\ud0c0 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ub3c4\uad6c\uc640\uc758 \ud1b5\ud569\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \ud53c\ub4dc\ubc31 \ub370\uc774\ud130\ub97c \uace0\uac1d \ud504\ub85c\ud544 \ubc0f \uae30\ud0c0 \uad00\ub828 \uc815\ubcf4\uc640 \uc5f0\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>10. \uace0\uac1d \uc138\ubd84\ud654: <\/b><span style=\"font-weight: 400;\">\uace0\uac1d\uc758 \ud53c\ub4dc\ubc31\uacfc \uc120\ud638\ub3c4\uc5d0 \ub530\ub77c \uace0\uac1d\uc744 \uc138\ubd84\ud654\ud558\ub294 \uae30\ub2a5\uc740 \uae30\uc5c5\uc774 \ud2b9\uc815 \uace0\uac1d \uadf8\ub8f9\uc5d0 \ub9de\uac8c \ub300\uc751\uacfc \ud589\ub3d9\uc744 \uc870\uc815\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/span><\/p>\n<p><b>11. \uc131\uacfc \uc9c0\ud45c: <\/b><span style=\"font-weight: 400;\">CFMS\uc5d0\ub294 \uc804\ubc18\uc801\uc778 \uace0\uac1d \uc815\uc11c\uc640 \ucda9\uc131\ub3c4\ub97c \uce21\uc815\ud558\uae30 \uc704\ud574 \uc21c \ucd94\ucc9c \uace0\uac1d \uc810\uc218(NPS), \uace0\uac1d \ub9cc\uc871\ub3c4(CSAT), \uace0\uac1d \ub178\ub825 \uc810\uc218(CES)\uc640 \uac19\uc740 \uae30\ubcf8 \uc81c\uacf5 \uc9c0\ud45c\uac00 \ud3ec\ud568\ub418\uc5b4 \uc788\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>12. \ub370\uc774\ud130 \ubcf4\uc548 \ubc0f \uaddc\uc815 \uc900\uc218:  <\/b><span style=\"font-weight: 400;\">\ubbfc\uac10\ud55c \uace0\uac1d \ub370\uc774\ud130\ub97c \ubcf4\ud638\ud558\ub824\uba74 \uac15\ub825\ud55c \ubcf4\uc548 \uae30\ub2a5\uc774 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. CFMS\ub294 \ub370\uc774\ud130 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638 \uaddc\uc815\uc744 \uc900\uc218\ud558\uace0 \ub370\uc774\ud130 \uc554\ud638\ud654 \ubc0f \uc548\uc804\ud55c \uc800\uc7a5\uc18c\ub97c \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><b>13. \ucee4\uc2a4\ud130\ub9c8\uc774\uc9d5 \ubc0f \ud655\uc7a5\uc131: <\/b><span style=\"font-weight: 400;\">CFMS \uc194\ub8e8\uc158\uc740 \ud2b9\uc815 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d\uc5d0 \ub9de\uac8c \uc0ac\uc6a9\uc790 \uc815\uc758\ud560 \uc218 \uc788\uc5b4\uc57c \ud558\uba70, \uc99d\uac00\ud558\ub294 \ud53c\ub4dc\ubc31 \ub370\uc774\ud130\ub97c \uc218\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ud655\uc7a5\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><b>14. \uc0ac\uc6a9\uc790 \uce5c\ud654\uc801\uc778 \uc778\ud130\ud398\uc774\uc2a4:<\/b><span style=\"font-weight: 400;\"> \uc0ac\uc6a9\uc790 \uce5c\ud654\uc801\uc778 \uc778\ud130\ud398\uc774\uc2a4\ub97c \ud1b5\ud574 \uc870\uc9c1 \uc804\uccb4\uc758 \uc9c1\uc6d0\uc774 \uc2dc\uc2a4\ud15c\uc5d0 \uc27d\uac8c \uc561\uc138\uc2a4\ud558\uace0 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>15. \ud53c\ub4dc\ubc31 \ud2b8\ub80c\ub4dc \ubc0f \uc778\uc0ac\uc774\ud2b8:<\/b><span style=\"font-weight: 400;\"> \uc2dc\uc2a4\ud15c\uc740 <a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\uace0\uac1d \ud53c\ub4dc\ubc31<\/a> \ub370\uc774\ud130\uc758 \uc7a5\uae30\uc801\uc778 \ucd94\uc138, \ud328\ud134 \ubc0f \uc0c1\uad00\uad00\uacc4\ub97c \ud30c\uc545\ud558\uae30 \uc704\ud55c \uace0\uae09 \ubd84\uc11d\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \ud53c\ub4dc\ubc31 \uad00\ub9ac \uc2dc\uc2a4\ud15c\uc744 \uad6c\ud604\ud558\uba74 \uae30\uc5c5\uc740 \ud53c\ub4dc\ubc31 \ud504\ub85c\uc138\uc2a4\ub97c \uc911\uc559 \uc9d1\uc911\ud654\ud558\uace0 \uac04\uc18c\ud654\ud558\uc5ec \uace0\uac1d\uc758 \uc758\uacac\uc744 \ub354 \uc27d\uac8c \ub4e3\uace0, \ub370\uc774\ud130 \uae30\ubc18 \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9ac\uace0, \uad81\uadf9\uc801\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-sheets-value=\"\" data-sheets-userformat=\"\" data-sheets-textstyleruns=\"\uee10\" data-sheets-hyperlinkruns=\"\uee10\"><b>\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30: <a class=\"in-cell-link\" href=\"https:\/\/ideascale.com\/blog\/what-is-customer-satisfaction-research\/\" rel=\"noopener\">\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/a><\/b><\/span><\/p>\n<h2 id=\"toc_Customer_Feedback_Management_Process\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\uace0\uac1d \ud53c\ub4dc\ubc31 \uad00\ub9ac \ud504\ub85c\uc138\uc2a4<\/h2>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \ud53c\ub4dc\ubc31 \uad00\ub9ac(CFM) \ud504\ub85c\uc138\uc2a4\ub294 \uae30\uc5c5\uc774 <a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\uace0\uac1d \ud53c\ub4dc\ubc31\uc744<\/a> \ud6a8\uacfc\uc801\uc73c\ub85c \uc218\uc9d1, \ubd84\uc11d \ubc0f \uc870\uce58\ud558\uae30 \uc704\ud574 \ub530\ub974\ub294 \uad6c\uc870\ud654\ub41c \uc811\uadfc \ubc29\uc2dd\uc785\ub2c8\ub2e4. \ud53c\ub4dc\ubc31\uc774 \uc81c\ud488, \uc11c\ube44\uc2a4 \ubc0f \uc804\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\ub294 \ub370 \uc0ac\uc6a9\ub418\ub3c4\ub85d \ud558\uae30 \uc704\ud55c \uba87 \uac00\uc9c0 \uc8fc\uc694 \ub2e8\uacc4\uac00 \ud3ec\ud568\ub429\ub2c8\ub2e4. \ub2e4\uc74c\uc740 \uc77c\ubc18\uc801\uc778 CFM \ud504\ub85c\uc138\uc2a4\uc785\ub2c8\ub2e4:<\/span><\/p>\n<p><b>1. \ub370\uc774\ud130 \uc218\uc9d1<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\ud53c\ub4dc\ubc31 \uc18c\uc2a4: \uc124\ubb38\uc870\uc0ac, \ud53c\ub4dc\ubc31 \uc591\uc2dd, \uc628\ub77c\uc778 \ub9ac\ubdf0, \uc18c\uc15c \ubbf8\ub514\uc5b4 \ub313\uae00, \uc774\uba54\uc77c, \uace0\uac1d \uc9c0\uc6d0 \uc0c1\ud638\uc791\uc6a9 \ub4f1 \ub2e4\uc591\ud55c <a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\uace0\uac1d \ud53c\ub4dc\ubc31\uc758<\/a> \ucd9c\ucc98\ub97c \ud30c\uc545\ud558\uc138\uc694. \uc5ec\ub7ec \uc811\uc810\uc5d0\uc11c \ud53c\ub4dc\ubc31\uc744 \uc218\uc9d1\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\ud53c\ub4dc\ubc31 \ucc44\ub110: \uc6f9 \uc591\uc2dd, \uc774\uba54\uc77c \uc124\ubb38\uc870\uc0ac, \uc804\ud654 \ud1b5\ud654 \ub610\ub294 \ub300\uba74 \uc0c1\ud638\uc791\uc6a9 \ub4f1 \ud53c\ub4dc\ubc31\uc744 \uc218\uc9d1\ud560 \ucc44\ub110\uc744 \uacb0\uc815\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\ud53c\ub4dc\ubc31 \uc720\ud615: \ud53c\ub4dc\ubc31\uc744 \uae0d\uc815\uc801\uc778 \ud53c\ub4dc\ubc31, \ubd80\uc815\uc801\uc778 \ud53c\ub4dc\ubc31, \uc81c\uc548, \ud2b9\uc815 \ubb38\uc81c \ub610\ub294 \ubd88\ub9cc \uc0ac\ud56d \ub4f1 \ub2e4\uc591\ud55c \uc720\ud615\uc73c\ub85c \ubd84\ub958\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p><b>2. \ud53c\ub4dc\ubc31 \uc218\uc9d1<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\ud53c\ub4dc\ubc31 \uba54\ucee4\ub2c8\uc998\uc744 \uc124\uacc4\ud558\uc138\uc694: \uba85\ud655\ud558\uace0 \uac04\uacb0\ud558\uba70 \ud53c\ub4dc\ubc31 \ubaa9\ud45c\uc640 \uad00\ub828\ub41c \uc124\ubb38\uc870\uc0ac \ub610\ub294 \ud53c\ub4dc\ubc31 \uc591\uc2dd\uc744 \uc791\uc131\ud558\uc138\uc694. \uc2e4\ud589 \uac00\ub2a5\ud55c \ub2f5\ubcc0\uc744 \uc774\ub04c\uc5b4\ub0bc \uc218 \uc788\ub3c4\ub85d \uc9c8\ubb38\uc744 \uad6c\uc131\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\ubc30\ud3ec: \uc120\ud0dd\ud55c \ucc44\ub110\uc744 \ud1b5\ud574 \uc124\ubb38\uc870\uc0ac \ub610\ub294 \ud53c\ub4dc\ubc31 \uc591\uc2dd\uc744 \ubc30\ud3ec\ud558\uc5ec \uace0\uac1d\uc774 \uc27d\uac8c \uc561\uc138\uc2a4\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc790\ub3d9\ud654\ub41c \uc774\uba54\uc77c \uc694\uccad\uacfc \uc571 \ub0b4 \ud53c\ub4dc\ubc31 \ud504\ub86c\ud504\ud2b8\ub97c \uace0\ub824\ud558\uc138\uc694.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\uc2e4\uc2dc\uac04 \uc218\uc9d1: \uc989\uac01\uc801\uc778 \ud53c\ub4dc\ubc31\uc744 \ubc1b\uc73c\ub824\uba74 \ucc44\ud305 \uc9c0\uc6d0\uc774\ub098 \ub514\uc9c0\ud138 \ud50c\ub7ab\ud3fc \ub0b4 \ud53c\ub4dc\ubc31 \ubc84\ud2bc \ub4f1 \uace0\uac1d\uc774 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc790\uc2e0\uc758 \uc0dd\uac01\uc744 \uacf5\uc720\ud560 \uc218 \uc788\ub294 \uba54\ucee4\ub2c8\uc998\uc744 \uc81c\uacf5\ud558\uc138\uc694.<\/span><\/li>\n<\/ul>\n<p><b>3. \ud53c\ub4dc\ubc31 \ubd84\uc11d<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\ub370\uc774\ud130 \ucc98\ub9ac: \uc548\uc804\ud558\uace0 \uccb4\uacc4\uc801\uc778 \ubc29\uc2dd\uc73c\ub85c \ud53c\ub4dc\ubc31 \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uace0 \uc911\uc559 \uc9d1\uc911\ud654\ud569\ub2c8\ub2e4. \uae30\uc220 \ubc0f \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ub3c4\uad6c\ub97c \ud65c\uc6a9\ud558\uc5ec \ub370\uc774\ud130 \uc218\uc9d1 \ubc0f \ucc98\ub9ac\ub97c \uc790\ub3d9\ud654\ud558\uc138\uc694.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\uac10\uc131 \ubd84\uc11d: \uac10\uc131\uc5d0 \ub300\ud55c \ud53c\ub4dc\ubc31\uc744 \ubd84\uc11d\ud558\uc5ec \uae0d\uc815, \uc911\ub9bd, \ubd80\uc815 \uac10\uc131\uc744 \uc2dd\ubcc4\ud569\ub2c8\ub2e4. \ud14d\uc2a4\ud2b8 \ubd84\uc11d \ub3c4\uad6c\ub294 \uad6c\uc870\ud654\ub418\uc9c0 \uc54a\uc740 \ud53c\ub4dc\ubc31\uc5d0\uc11c \uc778\uc0ac\uc774\ud2b8\ub97c \ucd94\ucd9c\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\ubd84\ub958: \ud14c\ub9c8, \uc8fc\uc81c \ub610\ub294 \uc774\uc288\uc5d0 \ub530\ub77c \ud53c\ub4dc\ubc31\uc744 \ubd84\ub958\ud558\uc138\uc694. \ucd94\uac00 \ubd84\uc11d\uc744 \uc704\ud574 \ud53c\ub4dc\ubc31\uc744 \ubd84\ub958\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \ud0dc\uadf8 \ub610\ub294 \ub808\uc774\ube14\uc744 \ub9cc\ub4dc\uc138\uc694.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\uadfc\ubcf8 \uc6d0\uc778 \ubd84\uc11d: \ubd80\uc815\uc801\uc778 \ud53c\ub4dc\ubc31\uc774\ub098 \ubc18\ubcf5\ub418\ub294 \ubb38\uc81c\uc758 \uacbd\uc6b0 \ub354 \uc790\uc138\ud788 \uc870\uc0ac\ud558\uc5ec \ud574\uacb0\ud574\uc57c \ud560 \uadfc\ubcf8 \uc6d0\uc778\uc744 \ud30c\uc545\ud558\uc138\uc694.<\/span><\/li>\n<\/ul>\n<p><b>4. \ud53c\ub4dc\ubc31 \ubcf4\uace0<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\uc2dc\uac01\ud654: \ucc28\ud2b8, \uadf8\ub798\ud504, \ub300\uc2dc\ubcf4\ub4dc\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc774\ud574\ud558\uae30 \uc26c\uc6b4 \ud615\uc2dd\uc73c\ub85c \ud53c\ub4dc\ubc31 \ub370\uc774\ud130\ub97c \uc81c\uc2dc\ud558\uace0 \uc8fc\uc694 \uc778\uc0ac\uc774\ud2b8\uc640 \ud2b8\ub80c\ub4dc\ub97c \uac15\uc870\ud558\uc138\uc694.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">KPI \ubc0f \uba54\ud2b8\ub9ad: NPS(\uc21c \ucd94\ucc9c \uace0\uac1d \uc810\uc218), CSAT(\uace0\uac1d \ub9cc\uc871\ub3c4), CES(\uace0\uac1d \ub178\ub825 \uc810\uc218) \ub4f1\uc758 \ud575\uc2ec \uc131\uacfc \uc9c0\ud45c(KPI)\ub97c \ubcf4\uace0\uc5d0 \ud3ec\ud568\ud558\uc5ec \uc804\ubc18\uc801\uc778 \uace0\uac1d \uc815\uc11c\ub97c \uce21\uc815\ud558\uc138\uc694.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\uc2e4\ud589 \uac00\ub2a5\ud55c \uc778\uc0ac\uc774\ud2b8: \uc870\uc0ac \uacb0\uacfc\ub97c \uc694\uc57d\ud558\uace0 \uc870\uc9c1 \ub0b4 \uad00\ub828 \ubd80\uc11c \ub610\ub294 \ud300\uc5d0 \uc2e4\ud589 \uac00\ub2a5\ud55c \uad8c\uc7a5 \uc0ac\ud56d\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p><b>5. \uc870\uce58 \ubc0f \ud574\uacb0<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\uc6b0\uc120\uc21c\uc704 \uc9c0\uc815: \ubd84\uc11d\uc744 \ubc14\ud0d5\uc73c\ub85c \uac1c\uc120 \ubc0f \uc870\uce58\uac00 \ud544\uc694\ud55c \uc601\uc5ed\uc758 \uc6b0\uc120\uc21c\uc704\ub97c \uc815\ud569\ub2c8\ub2e4. \uace0\uac1d \ub9cc\uc871\ub3c4\uc640 \ucda9\uc131\ub3c4\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \uc911\uc694\ud55c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \ub370 \uc9d1\uc911\ud558\uc138\uc694.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\ud53c\ub4dc\ubc31 \ub8e8\ud504 \uc885\ub8cc: \uace0\uac1d\uc5d0\uac8c \uc751\ub2f5\ud558\uace0, \uace0\uac1d\uc758 \ud53c\ub4dc\ubc31\uc744 \uc778\uc815\ud558\uba70, \uace0\uac1d\uc758 \uc6b0\ub824 \uc0ac\ud56d\uc744 \ud574\uacb0\ud558\uae30 \uc704\ud574 \ucde8\ud55c \uc870\uce58\ub97c \uc804\ub2ec\ud558\ub294 \ud504\ub85c\uc138\uc2a4\ub97c \uad6c\ud604\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\uc9c0\uc18d\uc801\uc778 \uac1c\uc120: <a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\uace0\uac1d \ud53c\ub4dc\ubc31\uc744<\/a> \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uc744 \uc704\ud55c \ucd09\ub9e4\uc81c\ub85c \ud65c\uc6a9\ud558\uc138\uc694. \ubcc0\ud654\ud558\ub294 \uace0\uac1d\uc758 \uc694\uad6c\ub97c \ucda9\uc871\ud558\uae30 \uc704\ud574 \ud504\ub85c\uc138\uc2a4, \uc81c\ud488, \uc11c\ube44\uc2a4\ub97c \ubc18\ubcf5\uc801\uc73c\ub85c \uac1c\uc120\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p><b>6. \ubaa8\ub2c8\ud130\ub9c1 \ubc0f \uce21\uc815<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\ud53c\ub4dc\ubc31 \ucd94\uc801: \uc2dc\uac04 \uacbd\uacfc\uc5d0 \ub530\ub978 \ud53c\ub4dc\ubc31 \ud2b8\ub80c\ub4dc\uc640 \ubcc0\ud654\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0 \ucd94\uc801\ud569\ub2c8\ub2e4. \ucde8\ud55c \uc870\uce58\uac00 \uace0\uac1d \ub9cc\uc871\ub3c4\uc5d0 \uc6d0\ud558\ub294 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294\uc9c0 \ud655\uc778\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\ud53c\ub4dc\ubc31 \uc9c0\ud45c: \ud53c\ub4dc\ubc31 \uc9c0\ud45c\uc640 KPI\ub97c \uc815\uae30\uc801\uc73c\ub85c \uac80\ud1a0\ud558\uc5ec CFM \ub178\ub825\uc758 \ud6a8\uacfc\ub97c \ud3c9\uac00\ud558\uc138\uc694.<\/span><\/li>\n<\/ul>\n<p><b>7. \uc9c1\uc6d0 \uad50\uc721 \ubc0f \ucc38\uc5ec<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\uc9c1\uc6d0 \ucc38\uc5ec: \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\ub294 \uc9c1\uc6d0\uc744 \uad50\uc721\ud558\uace0 \ud53c\ub4dc\ubc31 \uc218\uc9d1 \ubc0f \ud574\uacb0 \ud504\ub85c\uc138\uc2a4\uc5d0 \ucc38\uc5ec\uc2dc\ud0a4\uc138\uc694. \uc870\uc9c1 \ub0b4\uc5d0\uc11c \uace0\uac1d \uc911\uc2ec \ubb38\ud654\ub97c \uc7a5\ub824\ud558\uc138\uc694.<\/span><\/li>\n<\/ul>\n<p><b>8. \ub370\uc774\ud130 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638 \ubc0f \uaddc\uc815 \uc900\uc218<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\ub370\uc774\ud130 \ubcf4\ud638: <a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\uace0\uac1d \ud53c\ub4dc\ubc31<\/a> \ub370\uc774\ud130\uac00 \ub370\uc774\ud130 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638 \uaddc\uc815\uc744 \uc900\uc218\ud558\uc5ec \ucc98\ub9ac\ub418\uace0 \uace0\uac1d \uc815\ubcf4\uac00 \uc548\uc804\ud558\uac8c \ubcf4\ud638\ub418\ub294\uc9c0 \ud655\uc778\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p><b>9. \ud53c\ub4dc\ubc31 \ub8e8\ud504 \ub2eb\uae30<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\ud6c4\uc18d \uc870\uce58: \ud53c\ub4dc\ubc31\uc744 \uc81c\uacf5\ud55c \uace0\uac1d\uc5d0\uac8c \uc5f0\ub77d\ud558\uc5ec \uc6b0\ub824 \uc0ac\ud56d\uc774 \ud574\uacb0\ub418\uc5c8\ub294\uc9c0 \ud655\uc778\ud558\uace0 \ud574\uacb0 \ubc29\ubc95\uc5d0 \ub300\ud55c \uacbd\ud5d8\uc5d0 \ub300\ud55c \ucd94\uac00 \uc758\uacac\uc744 \uc218\uc9d1\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p><b>10. \ubb38\uc11c\ud654 \ubc0f \ubcf4\uace0<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\ubb38\uc11c\ud654: \ud5a5\ud6c4 \ucc38\uc870 \ubc0f \ubd84\uc11d\uc744 \uc704\ud574 \ubaa8\ub4e0 <a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\uace0\uac1d \ud53c\ub4dc\ubc31<\/a>, \ucde8\ud55c \uc870\uce58 \ubc0f \uadf8 \uacb0\uacfc\ub97c \uae30\ub85d\ud574 \ub450\uc138\uc694.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\ubcf4\uace0: \uacbd\uc601\uc9c4\uacfc \uc774\ud574\uad00\uacc4\uc790\uc5d0\uac8c CFM \ub178\ub825\uc758 \uc9c4\ud589 \uc0c1\ud669\uc744 \uc815\uae30\uc801\uc73c\ub85c \ubcf4\uace0\ud558\uc5ec \uac1c\uc120 \uc0ac\ud56d\uc744 \ubcf4\uc5ec\uc8fc\uace0 <a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\uace0\uac1d \ud53c\ub4dc\ubc31\uc758<\/a> \uac00\uce58\ub97c \uc785\uc99d\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\ud53c\ub4dc\ubc31 \ud1b5\ud569: \ud53c\ub4dc\ubc31 \uc778\uc0ac\uc774\ud2b8\ub97c \uc870\uc9c1\uc758 \uc758\uc0ac \uacb0\uc815 \ud504\ub85c\uc138\uc2a4, \uc81c\ud488 \uac1c\ubc1c \ubc0f \uc11c\ube44\uc2a4 \uac1c\uc120\uc5d0 \ud1b5\ud569\ud558\uc5ec \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uacfc \uace0\uac1d \ub9cc\uc871\uc744 \uc774\ub04c\uc5b4\ub0c5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\uc798 \uc815\uc758\ub41c \uace0\uac1d \ud53c\ub4dc\ubc31 \uad00\ub9ac \ud504\ub85c\uc138\uc2a4\ub97c \ub530\ub974\uba74 \uae30\uc5c5\uc740 \ud53c\ub4dc\ubc31\uc744 \uc218\uc9d1\ud558\uace0 \ubd84\uc11d\ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c \uace0\uac1d\uc758 \uc6b0\ub824 \uc0ac\ud56d\uc744 \ud574\uacb0\ud558\uace0 \uc804\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uae30 \uc704\ud55c \uc120\uc81c\uc801\uc778 \uc870\uce58\ub97c \ucde8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ubc18\ubcf5\uc801\uc778 \ud504\ub85c\uc138\uc2a4\ub294 \uace0\uac1d \uad00\uacc4\ub97c \uac15\ud654\ud558\uace0 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \uac1c\uc120\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-sheets-value=\"\" data-sheets-userformat=\"\" data-sheets-textstyleruns=\"\uee10\" data-sheets-hyperlinkruns=\"\uee10\"><b>\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30: <a class=\"in-cell-link\" href=\"https:\/\/ideascale.com\/blog\/what-is-market-research-analysis\/\" rel=\"noopener\">\uc2dc\uc7a5 \uc870\uc0ac \ubd84\uc11d\uc774\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/a><\/b><\/span><\/p>\n<h2 id=\"toc_20_Customer_Feedback_Management_Best_Practice\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">20\uac00\uc9c0 \uace0\uac1d \ud53c\ub4dc\ubc31 \uad00\ub9ac \ubaa8\ubc94 \uc0ac\ub840<\/h2>\n<p><img decoding=\"async\" class=\"lazyload aligncenter wp-image-58671 size-fusion-600\" src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Feedback-Management-descriptive-2-600x422.jpg\" data-orig-src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Feedback-Management-descriptive-2-600x422.jpg\" alt=\"\uace0\uac1d \ud53c\ub4dc\ubc31 \uad00\ub9ac \ubaa8\ubc94 \uc0ac\ub840\" width=\"600\" height=\"422\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27600%27%20height%3D%27422%27%20viewBox%3D%270%200%20600%20422%27%3E%3Crect%20width%3D%27600%27%20height%3D%27422%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Feedback-Management-descriptive-2-200x141.jpg 200w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Feedback-Management-descriptive-2-300x211.jpg 300w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Feedback-Management-descriptive-2-400x281.jpg 400w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Feedback-Management-descriptive-2-600x422.jpg 600w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Feedback-Management-descriptive-2.jpg 715w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \ud53c\ub4dc\ubc31 \uad00\ub9ac(CFM)\uc758 \ubaa8\ubc94 \uc0ac\ub840\ub97c \uad6c\ud604\ud558\ub294 \uac83\uc740 <a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\uace0\uac1d \ud53c\ub4dc\ubc31\uc744<\/a> \ud6a8\uacfc\uc801\uc73c\ub85c \uc218\uc9d1, \ubd84\uc11d \ubc0f \uc870\uce58\ud558\uc5ec \uc81c\ud488, \uc11c\ube44\uc2a4 \ubc0f \uc804\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\ub294 \ub370 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \ub2e4\uc74c\uc740 \uba85\uc2ec\ud574\uc57c \ud560 \uba87 \uac00\uc9c0 \uc911\uc694\ud55c \ubaa8\ubc94 \uc0ac\ub840\uc785\ub2c8\ub2e4:<\/span><\/p>\n<p><b>1. \uba85\ud655\ud558\uac8c \uc815\uc758\ub41c \ubaa9\ud45c<\/b><\/p>\n<p><span style=\"font-weight: 400;\">CFM \ud504\ub85c\uadf8\ub7a8\uc5d0 \ub300\ud55c \uba85\ud655\ud558\uace0 \uad6c\uccb4\uc801\uc778 \ubaa9\ud45c\ub97c \uc124\uc815\ud558\ub294 \uac83\ubd80\ud130 \uc2dc\uc791\ud558\uc138\uc694. \uace0\uac1d \ub9cc\uc871\ub3c4 \ud5a5\uc0c1, \uc774\ud0c8\ub960 \uac10\uc18c, \uc81c\ud488 \uae30\ub2a5 \ud5a5\uc0c1 \ub4f1 <a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\uace0\uac1d \ud53c\ub4dc\ubc31\uc744<\/a> \ud1b5\ud574 \ub2ec\uc131\ud558\uace0\uc790 \ud558\ub294 \ubaa9\ud45c\ub97c \ud30c\uc545\ud558\uc138\uc694.<\/span><\/p>\n<p><b>2. \uba40\ud2f0\ucc44\ub110 \ud53c\ub4dc\ubc31 \uc218\uc9d1<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\ub2e4\uc591\ud55c \ucc44\ub110\uc5d0\uc11c \ud53c\ub4dc\ubc31\uc744 \uc218\uc9d1\ud558\uc5ec \uace0\uac1d \uc815\uc11c\ub97c \uc885\ud569\uc801\uc73c\ub85c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uc124\ubb38\uc870\uc0ac, \uc774\uba54\uc77c, \uc18c\uc15c \ubbf8\ub514\uc5b4, \ucc44\ud305, \uc804\ud654 \ud1b5\ud654 \ubc0f \ub300\uba74 \uc0c1\ud638\uc791\uc6a9\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/span><\/p>\n<p><b>3. \uc2e4\uc2dc\uac04 \ud53c\ub4dc\ubc31<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uad6c\ub9e4 \ud6c4 \uc124\ubb38\uc870\uc0ac\ub098 \uc571 \ub0b4 \ud53c\ub4dc\ubc31 \uc591\uc2dd \ub4f1 \uc0c1\ud638\uc791\uc6a9 \uc9c1\ud6c4 \uace0\uac1d\uc758 \uac10\uc815\uc744 \ud30c\uc545\ud560 \uc218 \uc788\ub294 \uc2e4\uc2dc\uac04 \ud53c\ub4dc\ubc31 \uba54\ucee4\ub2c8\uc998\uc744 \uc81c\uacf5\ud558\uc138\uc694.<\/span><\/p>\n<p><b>4. \ub9de\ucda4\ud615 \uc124\ubb38\uc870\uc0ac<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\ud2b9\uc815 \ubaa9\ud45c\uc640 \ub300\uc0c1\uc5d0 \ub9de\ub294 \uc124\ubb38\uc870\uc0ac\uc640 \ud53c\ub4dc\ubc31 \uc591\uc2dd\uc744 \ub514\uc790\uc778\ud558\uc138\uc694. \uba85\ud655\ud558\uace0 \uac04\uacb0\ud558\uac8c \uc720\uc9c0\ud558\uc138\uc694.<\/span><\/p>\n<p><b>5. \uc790\ub3d9\ud654 \ubc0f \ud1b5\ud569<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uac00\ub2a5\ud55c \uacbd\uc6b0 \ud53c\ub4dc\ubc31 \uc218\uc9d1 \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\ud654\ud558\uace0, CFM \uc2dc\uc2a4\ud15c\uc744 CRM\uacfc \uac19\uc740 \ub2e4\ub978 \ube44\uc988\ub2c8\uc2a4 \uc2dc\uc2a4\ud15c\uacfc \ud1b5\ud569\ud558\uc5ec \ud53c\ub4dc\ubc31\uc744 \uace0\uac1d \ud504\ub85c\ud544 \ubc0f \uae30\ub85d\uacfc \uc5f0\uacb0\ud558\uc138\uc694.<\/span><\/p>\n<p><b>6. \ub370\uc774\ud130 \uac1c\uc778 \uc815\ubcf4 \ubcf4\ud638 \uaddc\uc815 \uc900\uc218<\/b><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\uace0\uac1d \ud53c\ub4dc\ubc31<\/a> \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uace0 \uc800\uc7a5\ud560 \ub54c \ub370\uc774\ud130 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638 \uaddc\uc815(\uc608: GDPR, CCPA)\uc744 \uc900\uc218\ud574\uc57c \ud569\ub2c8\ub2e4. \ud544\uc694\ud55c \uacbd\uc6b0 \ub3d9\uc758\ub97c \ubc1b\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>7. \ud53c\ub4dc\ubc31 \ubd84\uc11d<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uae09 \ubd84\uc11d \ubc0f \uac10\uc131 \ubd84\uc11d \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\uc5ec \ud53c\ub4dc\ubc31 \ub370\uc774\ud130\uc5d0\uc11c \ub354 \uae4a\uc740 \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc73c\uc138\uc694. \ud53c\ub4dc\ubc31\uc744 \ubd84\ub958\ud558\uc5ec \ubc18\ubcf5\ub418\ub294 \uc8fc\uc81c\ub97c \ud30c\uc545\ud558\uace0 \uc791\uc5c5 \ud56d\ubaa9\uc758 \uc6b0\uc120\uc21c\uc704\ub97c \uc815\ud558\uc138\uc694.<\/span><\/p>\n<p><b>8. \ud3d0\uc1c4 \ub8e8\ud504 \ud53c\ub4dc\ubc31<\/b><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\uace0\uac1d \ud53c\ub4dc\ubc31\uc744<\/a> \uc2e0\uc18d\ud558\uac8c \ud655\uc778\ud558\uace0 \uc751\ub2f5\ud558\ub294 \ud504\ub85c\uc138\uc2a4\ub97c \uad6c\ucd95\ud558\uc138\uc694. \uace0\uac1d\uc5d0\uac8c \ud6c4\uc18d \uc870\uce58\ub97c \ucde8\ud558\uc5ec \ud53c\ub4dc\ubc31\uc744 \ub4e3\uace0 \uc870\uce58\ub97c \ucde8\ud588\uc74c\uc744 \uc54c\ub9bd\ub2c8\ub2e4.<\/span><\/p>\n<p><b>9. \ubd80\uc11c \uac04 \ud611\uc5c5<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uc870\uc9c1 \ub0b4 \uc5ec\ub7ec \ubd80\uc11c(\uc608: \uace0\uac1d \uc9c0\uc6d0, \uc81c\ud488 \uac1c\ubc1c, \ub9c8\ucf00\ud305)\ub97c CFM \ud504\ub85c\uc138\uc2a4\uc5d0 \ucc38\uc5ec\uc2dc\ucf1c \uac1c\uc120\uc5d0 \ub300\ud55c \ucd1d\uccb4\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><b>10. \uc9c1\uc6d0 \uad50\uc721<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d\uacfc \uc18c\ud1b5\ud558\ub294 \uc9c1\uc6d0\uc5d0\uac8c \ud53c\ub4dc\ubc31 \uc218\uc9d1 \ubc0f \ud574\uacb0\uc758 \uc911\uc694\uc131\uc5d0 \ub300\ud574 \uad50\uc721\ud558\uc138\uc694. \uc0c1\ud638\uc791\uc6a9\ud558\ub294 \ub3d9\uc548 \uc801\uadf9\uc801\uc73c\ub85c \ud53c\ub4dc\ubc31\uc744 \uc694\uccad\ud558\ub3c4\ub85d \uc7a5\ub824\ud558\uc138\uc694.<\/span><\/p>\n<p><b>11. \uc9c0\uc18d\uc801\uc778 \uac1c\uc120<\/b><\/p>\n<p><span style=\"font-weight: 400;\">CFM\uc744 \uc9c0\uc18d\uc801\uc778 \ud504\ub85c\uc138\uc2a4\ub85c \ucde8\uae09\ud558\uc138\uc694. \uc815\uae30\uc801\uc73c\ub85c \ud53c\ub4dc\ubc31 \uc9c0\ud45c\ub97c \uac80\ud1a0\ud558\uace0, \uc9c4\ud589 \uc0c1\ud669\uc744 \ucd94\uc801\ud558\uace0, \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\ub97c \ubc18\ubcf5\uc801\uc73c\ub85c \uac1c\uc120\ud558\uc138\uc694.<\/span><\/p>\n<p><b>12. \uace0\uac1d \uc138\ubd84\ud654<\/b><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\uace0\uac1d \ud53c\ub4dc\ubc31<\/a> \ub370\uc774\ud130\ub97c \uc138\ubd84\ud654\ud558\uc5ec \ub2e4\uc591\ud55c \uace0\uac1d \uadf8\ub8f9\uc5d0 \ub9de\uac8c \uc751\ub2f5\uacfc \uc870\uce58\ub97c \ub9de\ucda4\ud654\ud558\uc138\uc694. \ubaa8\ub4e0 \ud53c\ub4dc\ubc31\uc774 \ubcf4\ud3b8\uc801\uc73c\ub85c \uc801\uc6a9\ub418\ub294 \uac83\uc740 \uc544\ub2c8\ub77c\ub294 \uc810\uc744 \uc774\ud574\ud558\uc138\uc694.<\/span><\/p>\n<p><b>13. \ud53c\ub4dc\ubc31 \uc9c0\ud45c<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uc21c\ucd94\ucc9c\uc9c0\uc218(NPS), \uace0\uac1d \ub9cc\uc871\ub3c4(CSAT), \uace0\uac1d \ub178\ub825 \uc810\uc218(CES) \ub4f1\uc758 \ud575\uc2ec \uc131\uacfc \uc9c0\ud45c(KPI)\ub97c \ud65c\uc6a9\ud558\uc5ec \uc804\ubc18\uc801\uc778 \uace0\uac1d \uac10\uc815\uacfc \ucda9\uc131\ub3c4\ub97c \uce21\uc815\ud558\uc138\uc694.<\/span><\/p>\n<p><b>14. \ubca4\uce58\ub9c8\ud0b9<\/b><\/p>\n<p><span style=\"font-weight: 400;\">CFM \uc9c0\ud45c\uc640 \ud53c\ub4dc\ubc31 \uc131\uacfc\ub97c \uc5c5\uacc4 \ubca4\uce58\ub9c8\ud06c \ubc0f \uacbd\uc7c1\uc0ac\uc640 \ube44\uad50\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc5d0 \ub300\ud55c \ubcf4\ub2e4 \ud3ed\ub113\uc740 \uad00\uc810\uc744 \ud655\ubcf4\ud558\uc138\uc694.<\/span><\/p>\n<p><b>15. \ud53c\ub4dc\ubc31 \ud22c\uba85\uc131<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d\uc758 \ud53c\ub4dc\ubc31\uc5d0 \ub530\ub77c \ucde8\ud558\uace0 \uc788\ub294 \uc870\uce58\uc5d0 \ub300\ud574 \uace0\uac1d\uc5d0\uac8c \ud22c\uba85\ud558\uac8c \uacf5\uac1c\ud558\uc138\uc694. \uc774\ub97c \ud1b5\ud574 \uc2e0\ub8b0\ub97c \uc313\uace0 \uac1c\uc120\uc5d0 \ub300\ud55c \uc758\uc9c0\ub97c \ubcf4\uc5ec\uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>16. \ubb38\uc11c\ud654 \ubc0f \ubcf4\uace0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\ud53c\ub4dc\ubc31, \ucde8\ud55c \uc870\uce58 \ubc0f \uadf8 \uacb0\uacfc\ub97c \ucca0\uc800\ud788 \ubb38\uc11c\ud654\ud558\uc138\uc694. \uc774\ud574\uad00\uacc4\uc790 \ubc0f \uacbd\uc601\uc9c4\uc5d0\uac8c CFM \uacb0\uacfc\ub97c \uc815\uae30\uc801\uc73c\ub85c \ubcf4\uace0\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><b>17. \ud53c\ub4dc\ubc31 \ud1b5\ud569<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\ud53c\ub4dc\ubc31 \uc778\uc0ac\uc774\ud2b8\ub97c \uc804\ub7b5\uc801 \uc758\uc0ac \uacb0\uc815 \ud504\ub85c\uc138\uc2a4\uc5d0 \ud1b5\ud569\ud558\uc138\uc694. <a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\uace0\uac1d \ud53c\ub4dc\ubc31\uc744<\/a> \ud65c\uc6a9\ud558\uc5ec \uc81c\ud488 \ud5a5\uc0c1, \uc11c\ube44\uc2a4 \uac1c\uc120 \ubc0f \uc804\ubc18\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uc804\ub7b5\uc744 \ucd94\uc9c4\ud558\uc138\uc694.<\/span><\/p>\n<p><b>18. \uace0\uac1d \uc911\uc2ec \ubb38\ud654<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\ubaa8\ub4e0 \uc9c1\uc6d0\uc774 <a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\uace0\uac1d \ud53c\ub4dc\ubc31\uc758<\/a> \uc911\uc694\uc131\uacfc \ube44\uc988\ub2c8\uc2a4 \uc131\uacf5\uc5d0 \uc788\uc5b4 \uace0\uac1d <a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\ud53c\ub4dc\ubc31\uc758<\/a> \uc5ed\ud560\uc744 \uc774\ud574\ud558\ub294 \uc870\uc9c1 \ub0b4 \uace0\uac1d \uc911\uc2ec \ubb38\ud654\ub97c \uc870\uc131\ud558\uc138\uc694.<\/span><\/p>\n<p><b>19. \uace0\uac1d \ud53c\ub4dc\ubc31 \ub8e8\ud504 \ud3d0\uc1c4<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\ud53c\ub4dc\ubc31 \ub8e8\ud504 \uc885\uacb0\uc774 \uc0ac\ud6c4 \ub300\uc751\uc801\uc778 \ud504\ub85c\uc138\uc2a4\uac00 \uc544\ub2c8\ub77c \ud53c\ub4dc\ubc31\uc744 \uae30\ubc18\uc73c\ub85c \uc7a0\uc7ac\uc801\uc778 \ubb38\uc81c\ub97c \uc120\uc81c\uc801\uc73c\ub85c \ud574\uacb0\ud558\ub294 \uc0ac\uc804 \uc608\ubc29\uc801\uc778 \ud504\ub85c\uc138\uc2a4\uac00 \ub418\ub3c4\ub85d \ud558\uc138\uc694.<\/span><\/p>\n<p><b>20. \uc9c0\uc18d\uc801\uc778 \ud559\uc2b5<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uc5c5\uacc4 \ud2b8\ub80c\ub4dc, \uace0\uac1d \uc120\ud638\ub3c4, \uc0c8\ub85c\uc6b4 \uae30\uc220\uc5d0 \ub300\ud55c \ucd5c\uc2e0 \uc815\ubcf4\ub97c \ud30c\uc545\ud558\uace0 \uadf8\uc5d0 \ub530\ub77c CFM \uad00\ud589\uc744 \uc870\uc815\ud558\uc138\uc694.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc774\ub7ec\ud55c \ubaa8\ubc94 \uc0ac\ub840\ub97c \uad6c\ud604\ud568\uc73c\ub85c\uc368 \uace0\uac1d\uc758 \uc758\uacac\uc744 \uacbd\uccad\ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c \uace0\uac1d\uc758 \uc778\uc0ac\uc774\ud2b8\ub97c \ud65c\uc6a9\ud558\uc5ec \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uacfc \ube44\uc988\ub2c8\uc2a4 \uc131\uacf5\uc744 \uc774\ub04c\uc5b4\ub0b4\ub294 \uac15\ub825\ud55c \uace0\uac1d \ud53c\ub4dc\ubc31 \uad00\ub9ac \ud504\ub85c\uadf8\ub7a8\uc744 \uad6c\ucd95\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-sheets-value=\"\" data-sheets-userformat=\"\" data-sheets-textstyleruns=\"\uee10\" data-sheets-hyperlinkruns=\"\uee10\"><b>\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30: <a class=\"in-cell-link\" href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ea%b2%bd%ec%9f%81%eb%a0%a5-%ec%9e%88%eb%8a%94-%ec%97%b0%ea%b5%ac%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/\" rel=\"noopener\">\uacbd\uc7c1 \uc870\uc0ac\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/a><\/b><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":72,"featured_media":72772,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3581],"tags":[],"contributor":[3694],"class_list":["post-72771","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-3581","contributor-3694"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\uace0\uac1d \ud53c\ub4dc\ubc31 \uad00\ub9ac(CFM)\ub780 \ubb34\uc5c7\uc778\uac00\uc694? \uc815\uc758, \uc2dc\uc2a4\ud15c, \ud504\ub85c\uc138\uc2a4 \ubc0f \ubaa8\ubc94 \uc0ac\ub840<\/title>\n<meta name=\"description\" content=\"\uace0\uac1d \ud53c\ub4dc\ubc31 \uad00\ub9ac(CFM)\ub294 \uae30\uc5c5\uc774 \uace0\uac1d\uc758 \ud53c\ub4dc\ubc31\uacfc 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