{"id":72752,"date":"2023-09-11T05:00:04","date_gmt":"2023-09-11T09:00:04","guid":{"rendered":"http:\/\/ideascale.com\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ea%b3%a0%ea%b0%9d-%ec%b0%b8%ec%97%ac%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/"},"modified":"2024-02-08T03:08:17","modified_gmt":"2024-02-08T07:08:17","slug":"%ea%b3%a0%ea%b0%9d-%ec%b0%b8%ec%97%ac%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94","status":"publish","type":"post","link":"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ea%b3%a0%ea%b0%9d-%ec%b0%b8%ec%97%ac%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/","title":{"rendered":"\uace0\uac1d \ucc38\uc5ec\ub780 \ubb34\uc5c7\uc778\uac00\uc694? \uc815\uc758, \uc911\uc694\uc131, \ubaa8\ub378, \uc804\ub7b5 \ubc0f \uc608\uc2dc"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right-small:0px;--awb-padding-left-small:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-font-size:22px;\"><p><strong><b>\ubaa9\ucc28<\/b><\/strong><\/p>\n<\/div><div class=\"awb-toc-el awb-toc-el--1\" data-awb-toc-id=\"1\" data-awb-toc-options=\"{&quot;allowed_heading_tags&quot;:{&quot;h2&quot;:0},&quot;ignore_headings&quot;:&quot;&quot;,&quot;ignore_headings_words&quot;:&quot;&quot;,&quot;enable_cache&quot;:&quot;yes&quot;,&quot;highlight_current_heading&quot;:&quot;no&quot;,&quot;hide_hidden_titles&quot;:&quot;yes&quot;,&quot;limit_container&quot;:&quot;all&quot;,&quot;select_custom_headings&quot;:&quot;&quot;,&quot;icon&quot;:&quot;fa-flag fas&quot;,&quot;counter_type&quot;:&quot;decimal&quot;}\" style=\"--awb-counter-type:counters(awb-toc, &quot;.&quot;, decimal) &quot;. &quot;;\"><div class=\"awb-toc-el__content\"><ul class=\"awb-toc-el__list awb-toc-el__list--0\"><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_What_is_Customer_Engagement\">\uace0\uac1d \ucc38\uc5ec\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Why_is_Customer_Engagement_Important\">\uace0\uac1d \ucc38\uc5ec\uac00 \uc911\uc694\ud55c \uc774\uc720\ub294 \ubb34\uc5c7\uc778\uac00\uc694?<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Customer_Engagement_Model\">\uace0\uac1d \ucc38\uc5ec \ubaa8\ub378<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Customer_Engagement_Strategy\">\uc0c1\uc704 18\uac1c \uace0\uac1d \ucc38\uc5ec \uc804\ub7b5<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Customer_Engagement_Examples\">\uace0\uac1d \ucc38\uc5ec \uc0ac\ub840<\/a><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h2 id=\"toc_What_is_Customer_Engagement\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\uace0\uac1d \ucc38\uc5ec\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/h2>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \ucc38\uc5ec\ub294 \ube44\uc988\ub2c8\uc2a4 \ub610\ub294 \ube0c\ub79c\ub4dc\uc640 \uace0\uac1d \uac04\uc758 \uc9c0\uc18d\uc801\uc778 \uc0c1\ud638 \uc791\uc6a9\uacfc \uc5f0\uacb0\ub85c \uc815\uc758\ub429\ub2c8\ub2e4. \uc774\ub294 \uae30\uc5c5\uc774 \uad00\uacc4\ub97c \uad6c\ucd95 \ubc0f \uc720\uc9c0\ud558\uace0 \ucda9\uc131\ub3c4\ub97c \ub192\uc774\uba70 \uc804\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uae30 \uc704\ud574 \uace0\uac1d \uae30\ubc18\uacfc \uc0c1\ud638 \uc791\uc6a9\ud558\ub294 \ubaa8\ub4e0 \ubc29\uc2dd\uc744 \ud3ec\ud568\ud569\ub2c8\ub2e4. \uace0\uac1d \ucc38\uc5ec\ub294 \uace0\uac1d \ub9cc\uc871\ub3c4\uc640 \uace0\uac1d \uc720\uc9c0\uc728\uc744 \ub192\uc774\uace0 \uad81\uadf9\uc801\uc73c\ub85c \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\uc73c\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc73c\ubbc0\ub85c \uc131\uacf5\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uc804\ub7b5\uc758 \uc911\uc694\ud55c \uc694\uc18c\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p><b>\uace0\uac1d \ucc38\uc5ec\uc758 \ud575\uc2ec \uc694\uc18c\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4:<\/b><\/p>\n<ul>\n<li><b>\ucee4\ubba4\ub2c8\ucf00\uc774\uc158:  <\/b><span style=\"font-weight: 400;\">\ud6a8\uacfc\uc801\uc778 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc740 \uace0\uac1d \ucc38\uc5ec\uc5d0 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. \uc774\ub294 \uc18c\uc15c \ubbf8\ub514\uc5b4, \uc774\uba54\uc77c, \uc804\ud654 \ud1b5\ud654, \ucc57\ubd07, \ub300\uba74 \uc0c1\ud638\uc791\uc6a9 \ub4f1 \ub2e4\uc591\ud55c \ucc44\ub110\uc744 \ud1b5\ud574 \ubc1c\uc0dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uc774\ub7ec\ud55c \ucc44\ub110\uc744 \ud1b5\ud574 \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uace0, \uc9c8\ubb38\uc5d0 \ub2f5\ubcc0\ud558\uace0, <a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\uace0\uac1d\uc73c\ub85c\ubd80\ud130 \ud53c\ub4dc\ubc31\uc744<\/a> \uc218\uc9d1\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uac1c\uc778\ud654:  <\/b><span style=\"font-weight: 400;\">\uac1c\ubcc4 \uace0\uac1d\uc758 \uc120\ud638\ub3c4\uc640 \ud544\uc694\uc5d0 \ub9de\uac8c \uc0c1\ud638\uc791\uc6a9\uacfc \uc624\ud37c\ub97c \ub9de\ucda4\ud654\ud558\uba74 \ucc38\uc5ec\ub3c4\ub97c \ud06c\uac8c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac1c\uc778\ud654\uc5d0\ub294 \uc81c\ud488 \ucd94\ucc9c, \ub9c8\ucf00\ud305 \uba54\uc2dc\uc9c0 \ubc0f \uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ud638 \uc791\uc6a9\uc744 \uc0ac\uc6a9\uc790 \uc9c0\uc815\ud558\ub294 \uac83\uc774 \ud3ec\ud568\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\ud53c\ub4dc\ubc31 \ubc0f \uc124\ubb38\uc870\uc0ac:  <\/b><span style=\"font-weight: 400;\">\uae30\uc5c5\uc740 \uc885\uc885 \uc124\ubb38\uc870\uc0ac\uc640 \ub9ac\ubdf0\ub97c \ud1b5\ud574 <a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\uace0\uac1d\uc758 \ud53c\ub4dc\ubc31\uc744<\/a> \uad6c\ud569\ub2c8\ub2e4. \uc774 \uc815\ubcf4\ub97c \ud1b5\ud574 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ud30c\uc545\ud558\uace0 \uac1c\uc120\uc774 \ud544\uc694\ud55c \ubd80\ubd84\uc744 \ud30c\uc545\ud558\uba70 \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uae30 \uc704\ud55c \ub370\uc774\ud130 \uae30\ubc18 \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\ub85c\uc5f4\ud2f0 \ud504\ub85c\uadf8\ub7a8:<\/b><span style=\"font-weight: 400;\">  \ub85c\uc5f4\ud2f0 \ud504\ub85c\uadf8\ub7a8\uacfc \ubcf4\uc0c1\uc740 \uace0\uac1d\uc774 \ube0c\ub79c\ub4dc\uc5d0 \ub354 \uc790\uc8fc \ucc38\uc5ec\ud558\ub3c4\ub85d \uc778\uc13c\ud2f0\ube0c\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud504\ub85c\uadf8\ub7a8\uc740 \ucda9\uc131\ub3c4\uac00 \ub192\uc740 \uace0\uac1d\uc5d0\uac8c \ud560\uc778, \ud3ec\uc778\ud2b8 \ub610\ub294 \ub3c5\uc810 \ud61c\ud0dd\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\ucf58\ud150\uce20 \ub9c8\ucf00\ud305:<\/b><span style=\"font-weight: 400;\"> \ube14\ub85c\uadf8 \uac8c\uc2dc\ubb3c, \ub3d9\uc601\uc0c1, \uae30\uc0ac \ub4f1 \uac00\uce58 \uc788\uace0 \uad00\ub828\uc131 \uc788\ub294 \ucf58\ud150\uce20\ub97c \uc81c\uacf5\ud558\uba74 \uace0\uac1d\uc758 \ucc38\uc5ec\ub97c \uc720\ub3c4\ud558\uace0 \ud68c\uc0ac\uc758 \uc81c\ud488 \ubc0f \uc5c5\uacc4 \ub3d9\ud5a5\uc5d0 \ub300\ud55c \uc815\ubcf4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\ucee4\ubba4\ub2c8\ud2f0 \uad6c\ucd95:<\/b><span style=\"font-weight: 400;\">  \uace0\uac1d\uacfc \ube0c\ub79c\ub4dc\uac00 \uc11c\ub85c \uc18c\ud1b5\ud560 \uc218 \uc788\ub294 \uc628\ub77c\uc778 \ub610\ub294 \uc624\ud504\ub77c\uc778 \ucee4\ubba4\ub2c8\ud2f0\ub97c \ub9cc\ub4e4\uba74 \uc18c\uc18d\uac10\uacfc \ucc38\uc5ec\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ucee4\ubba4\ub2c8\ud2f0\ub294 \uc18c\uc15c \ubbf8\ub514\uc5b4, \ud3ec\ub7fc, \uc774\ubca4\ud2b8 \ubc0f \ubaa8\uc784\uc744 \ud1b5\ud574 \uc774\ub8e8\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uc751\ub2f5\uc131:  <\/b><span style=\"font-weight: 400;\">\uace0\uac1d\uc758 \ubb38\uc758\uc640 \uc6b0\ub824 \uc0ac\ud56d\uc5d0 \uc801\uc2dc\uc5d0 \uc751\ub2f5\ud558\ub294 \uac83\uc740 \uace0\uac1d \ub9cc\uc871\uc744 \uc704\ud55c \ub178\ub825\uc744 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. \ubb38\uc81c\ub97c \uc2e0\uc18d\ud558\uac8c \ud574\uacb0\ud558\uace0 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud558\ub294 \uae30\uc5c5\uc740 \uc2e0\ub8b0\uc640 \ucda9\uc131\ub3c4\ub97c \uc313\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8: <\/b><span style=\"font-weight: 400;\">\ub2e4\uc591\ud55c \ucc44\ub110\uacfc \uc811\uc810\uc5d0\uc11c \uc6d0\ud65c\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uba74 \uace0\uac1d\uc774 \uac00\uc7a5 \ud3b8\ub9ac\ud55c \ubc29\uc2dd\uc73c\ub85c \ube0c\ub79c\ub4dc\uc640 \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uc9c0\uc18d\uc801\uc778 \uac1c\uc120: <\/b><span style=\"font-weight: 400;\">\uae30\uc5c5\uc740 \uc815\uae30\uc801\uc73c\ub85c \uace0\uac1d \ucc38\uc5ec \uc804\ub7b5\uc744 \ud3c9\uac00\ud558\uace0, \ud53c\ub4dc\ubc31\uc744 \uc218\uc9d1\ud558\uba70, \ubcc0\ud654\ud558\ub294 \uace0\uac1d \uc120\ud638\ub3c4\uc640 \uc2dc\uc7a5 \uc5ed\ud559 \uad00\uacc4\uc5d0 \uc801\uc751\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\uc804\ubc18\uc801\uc73c\ub85c \ud6a8\uacfc\uc801\uc778 \uace0\uac1d \ucc38\uc5ec\ub294 \uace0\uac1d\uc758 \ub2c8\uc988\uc5d0 \ub300\ud55c \uae4a\uc740 \uc774\ud574, \uc77c\uad00\ub41c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158, \ube0c\ub79c\ub4dc \uc5ec\uc815 \uc804\ubc18\uc5d0 \uac78\uccd0 \uace0\uac1d\uc5d0\uac8c \ud0c1\uc6d4\ud55c \uac00\uce58\ub97c \uc804\ub2ec\ud558\uae30 \uc704\ud55c \ub178\ub825\uc774 \ud544\uc694\ud55c \uc5ed\ub3d9\uc801\uc774\uace0 \uc9c0\uc18d\uc801\uc778 \ud504\ub85c\uc138\uc2a4\uc785\ub2c8\ub2e4.<\/span><\/p>\n<h2 id=\"toc_Why_is_Customer_Engagement_Important\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\uace0\uac1d \ucc38\uc5ec\uac00 \uc911\uc694\ud55c \uc774\uc720\ub294 \ubb34\uc5c7\uc778\uac00\uc694?<\/h2>\n<p><img decoding=\"async\" class=\"lazyload aligncenter wp-image-58679 size-fusion-600\" src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-1-600x665.jpg\" data-orig-src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-1-600x665.jpg\" alt=\"\uace0\uac1d \ucc38\uc5ec\uac00 \uc911\uc694\ud55c \uc774\uc720\ub294 \ubb34\uc5c7\uc778\uac00\uc694?\" width=\"600\" height=\"665\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27600%27%20height%3D%27665%27%20viewBox%3D%270%200%20600%20665%27%3E%3Crect%20width%3D%27600%27%20height%3D%27665%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-1-200x222.jpg 200w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-1-271x300.jpg 271w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-1-400x443.jpg 400w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-1-600x665.jpg 600w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-1.jpg 715w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \ucc38\uc5ec\ub294 \uc5ec\ub7ec \uac00\uc9c0 \uc774\uc720\ub85c \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4:<\/span><\/p>\n<p><b>1. \uace0\uac1d \ucda9\uc131\ub3c4:<\/b><span style=\"font-weight: 400;\">  \uc801\uadf9\uc801\uc73c\ub85c \ucc38\uc5ec\ud558\ub294 \uace0\uac1d\uc77c\uc218\ub85d \ube0c\ub79c\ub4dc \ucda9\uc131\ub3c4\uac00 \ub192\uc740 \uacbd\ud5a5\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \ube44\uc988\ub2c8\uc2a4\uc640 \uc5f0\uacb0\ub418\uc5b4 \uc788\ub2e4\uace0 \ub290\ub07c\uba74 \uacbd\uc7c1\uc5c5\uccb4\ub85c \uc804\ud658\ud558\ub824\ub294 \uacbd\ud5a5\uc774 \uc904\uc5b4\ub4ed\ub2c8\ub2e4. \ucda9\uc131\ub3c4\uac00 \ub192\uc740 \uace0\uac1d\uc740 \uc7ac\uad6c\ub9e4\uc790\uc774\uc790 \ube0c\ub79c\ub4dc \uc9c0\uc9c0\uc790\uac00 \ub420 \uc218 \uc788\uc73c\uba70, \uc774\ub294 \ub9e4\ucd9c \uc99d\uac00\uc640 \uace0\uac1d \ud655\ubcf4 \ube44\uc6a9 \uc808\uac10\uc73c\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>2. \uc218\uc775 \uc99d\uac00:  <\/b><span style=\"font-weight: 400;\">\ucc38\uc5ec\ub3c4\uac00 \ub192\uc740 \uace0\uac1d\uc740 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub354 \ub9ce\uc740 \ub3c8\uc744 \uc9c0\ucd9c\ud558\ub294 \uacbd\ud5a5\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub4e4\uc740 \uc0c1\ud5a5 \ud310\ub9e4, \uad50\ucc28 \ud310\ub9e4 \ubc0f \ud504\ub9ac\ubbf8\uc5c4 \uc81c\ud488\uc744 \ub354 \uc798 \ubc1b\uc544\ub4e4\uc785\ub2c8\ub2e4. \ub610\ud55c \uc774\ub4e4\uc740 \ub2e4\ub978 \uc0ac\ub78c\uc5d0\uac8c \ube0c\ub79c\ub4dc\ub97c \ucd94\ucc9c\ud560 \uac00\ub2a5\uc131\uc774 \ub192\uc544 \uc785\uc18c\ubb38 \ub9c8\ucf00\ud305\uacfc \ucd94\ucc9c\uc5d0 \uae30\uc5ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>3. \uace0\uac1d \uc720\uc9c0:<\/b><span style=\"font-weight: 400;\">  \uc2e0\uaddc \uace0\uac1d\uc744 \ud655\ubcf4\ud558\ub294 \ub370\ub294 \ub9ce\uc740 \ube44\uc6a9\uc774 \ub4e4 \uc218 \uc788\uc73c\ubbc0\ub85c \uae30\uc874 \uace0\uac1d\uc744 \uc720\uc9c0\ud558\ub294 \uac83\uc774 \ub354 \ube44\uc6a9 \ud6a8\uc728\uc801\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud604\uc7ac \uace0\uac1d\uce35\uacfc \uc18c\ud1b5\ud558\uba74 \uc774\ud0c8\ub960\uc744 \uc904\uc774\uace0 \uc548\uc815\uc801\uc778 \uc218\uc775\uc6d0\uc744 \uc720\uc9c0\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/span><\/p>\n<p><b>4. \ub354 \ub098\uc740 \uace0\uac1d \uc778\uc0ac\uc774\ud2b8:  <\/b><span style=\"font-weight: 400;\">\uace0\uac1d\uacfc\uc758 \uc18c\ud1b5\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \uc120\ud638\ub3c4, \uc694\uad6c \uc0ac\ud56d \ubc0f \uace0\ucda9\uc5d0 \ub300\ud55c \uadc0\uc911\ud55c \ud53c\ub4dc\ubc31\uacfc \uc778\uc0ac\uc774\ud2b8\ub97c \uc218\uc9d1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ub370\uc774\ud130\ub294 \uc81c\ud488 \uac1c\ubc1c, \ub9c8\ucf00\ud305 \uc804\ub7b5, \ube44\uc988\ub2c8\uc2a4 \uc758\uc0ac \uacb0\uc815\uc5d0 \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uc5ec \ubcf4\ub2e4 \ud0c0\uac9f\ud305\ub418\uace0 \ud6a8\uacfc\uc801\uc778 \ub178\ub825\uc744 \uc774\ub04c\uc5b4\ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>5. \uacbd\uc7c1 \uc6b0\uc704:<\/b><span style=\"font-weight: 400;\">  \uac15\ub825\ud55c \uace0\uac1d \ucc38\uc5ec \uc804\ub7b5\uc740 \ube44\uc988\ub2c8\uc2a4\ub97c \uacbd\uc7c1\uc0ac\uc640 \ucc28\ubcc4\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \ube0c\ub79c\ub4dc\uc5d0 \ub300\ud574 \uae0d\uc815\uc801\uc774\uace0 \uae30\uc5b5\uc5d0 \ub0a8\ub294 \uacbd\ud5d8\uc744 \ud558\uac8c \ub418\uba74 \ub2e4\ub978 \ube0c\ub79c\ub4dc\ubcf4\ub2e4 \ube0c\ub79c\ub4dc\ub97c \uc120\ud0dd\ud560 \uac00\ub2a5\uc131\uc774 \ub192\uc544\uc9d1\ub2c8\ub2e4.<\/span><\/p>\n<p><b>6. \ube0c\ub79c\ub4dc \ud3c9\ud310:  <\/b><span style=\"font-weight: 400;\">\uae0d\uc815\uc801\uc778 \uacbd\ud5d8\uc744 \ud55c \ucc38\uc5ec \uace0\uac1d\uc740 \ube0c\ub79c\ub4dc \uc639\ud638\uc790\uac00 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc18c\uc15c \ubbf8\ub514\uc5b4\uc5d0 \uc790\uc2e0\uc758 \uacbd\ud5d8\uc744 \uacf5\uc720\ud558\uace0 \uae0d\uc815\uc801\uc778 \ub9ac\ubdf0\ub97c \ub0a8\uae30\uba70 \uce5c\uad6c\ub098 \uac00\uc871\uc5d0\uac8c \ube0c\ub79c\ub4dc\ub97c \ucd94\ucc9c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae0d\uc815\uc801\uc778 \uc785\uc18c\ubb38\uc740 \ube0c\ub79c\ub4dc\uc758 \ud3c9\ud310\uacfc \uc2e0\ub8b0\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>7. \ub9c8\ucf00\ud305 \ube44\uc6a9 \uc808\uac10:  <\/b><span style=\"font-weight: 400;\">\ucc38\uc5ec\ub3c4\uac00 \ub192\uc740 \uace0\uac1d\uc740 \ub9c8\ucf00\ud305 \uba54\uc2dc\uc9c0\ub97c \ub354 \uc798 \ubc1b\uc544\ub4e4\uc774\uba70, \uad11\ubc94\uc704\ud558\uace0 \ube44\uc6a9\uc774 \ub9ce\uc774 \ub4dc\ub294 \uc124\ub4dd \ub178\ub825\uc774 \ud544\uc694\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc778 \ub9c8\ucf00\ud305 \ucea0\ud398\uc778\uacfc \ub354 \ub192\uc740 \ud22c\uc790 \uc218\uc775\ub960\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>8. \uac1c\uc120\uc744 \uc704\ud55c \uace0\uac1d \ud53c\ub4dc\ubc31:<\/b><span style=\"font-weight: 400;\">  \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uba74 \uac74\uc124\uc801\uc778 \ube44\ud310\uacfc \uac1c\uc120\uc744 \uc704\ud55c \uc81c\uc548\uc744 \uc218\uc9d1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc81c\ud488, \uc11c\ube44\uc2a4 \ubc0f \ud504\ub85c\uc138\uc2a4\ub97c \uac1c\uc120\ud558\uc5ec \uace0\uac1d\uc758 \uae30\ub300\uce58\ub97c \ub354 \uc798 \ucda9\uc871\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>9. \ubcc0\ud654\ud558\ub294 \uc2dc\uc7a5\uc5d0 \ub300\ud55c \uc801\uc751:<\/b><span style=\"font-weight: 400;\">  \ucc38\uc5ec\ub3c4\uac00 \ub192\uc740 \uace0\uac1d\uc740 \uc9c4\ud654\ud558\ub294 \uc2dc\uc7a5 \ud2b8\ub80c\ub4dc\uc640 \uc18c\ube44\uc790 \ud589\ub3d9\uc758 \ubcc0\ud654\uc5d0 \ub300\ud55c \uadc0\uc911\ud55c \uc815\ubcf4\uc6d0\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uc815\ubcf4\ub294 \ube44\uc988\ub2c8\uc2a4\uac00 \ubbfc\ucca9\uc131\uc744 \uc720\uc9c0\ud558\uace0 \ubcc0\ud654\ud558\ub294 \uc2dc\uc7a5 \uc0c1\ud669\uc5d0 \uc801\uc751\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>10. \uc7a5\uae30\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uc9c0\uc18d \uac00\ub2a5\uc131:<\/b><span style=\"font-weight: 400;\">  \uace0\uac1d\uacfc \uac15\ub825\ud558\uace0 \uc9c0\uc18d\uc801\uc778 \uad00\uacc4\ub97c \uad6c\ucd95\ud558\ub294 \uac83\uc740 \uc7a5\uae30\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uc9c0\uc18d \uac00\ub2a5\uc131\uc744 \uc704\ud55c \ud575\uc2ec \uc694\uc18c\uc785\ub2c8\ub2e4. \ucc38\uc5ec\ub3c4\uac00 \ub192\uc740 \uace0\uac1d\uc740 \uacbd\uae30 \uce68\uccb4\uae30\ub97c \ud568\uaed8 \uadf9\ubcf5\ud560 \uac00\ub2a5\uc131\uc774 \ub192\uae30 \ub54c\ubb38\uc5d0 \uc218\uc775\uc5d0 \uc548\uc815\uc131\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \ucc38\uc5ec\ub294 \ub2e8\uc21c\ud788 \uace0\uac1d\uc758 \uae30\ubd84\uc744 \uc88b\uac8c \ub9cc\ub4dc\ub294 \uac83\uc774 \uc544\ub2c8\ub77c \ube44\uc988\ub2c8\uc2a4\uc758 \uc218\uc775, \ud3c9\ud310, \uacbd\uc7c1 \uc2dc\uc7a5\uc5d0\uc11c \uc131\uacf5\ud560 \uc218 \uc788\ub294 \ub2a5\ub825\uc5d0 \uc9c1\uc811\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce69\ub2c8\ub2e4. \uc774\ub294 \ud68c\uc0ac\uc758 \uc7a5\uae30\uc801\uc778 \uc131\uacf5\uacfc \uc131\uc7a5\uc744 \uc704\ud55c \ud22c\uc790\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-sheets-value=\"{'1':2,'2':'Learn more: What is Customer Feedback Management?'}\" data-sheets-userformat=\"{'2':1071745,'3':{'1':0},'10':2,'12':0,'14':{'1':3,'3':1},'15':'Arial','17':1,'23':1}\" data-sheets-textstyleruns=\"{'1':0}\uee10{'1':12,'2':{'2':{'1':2,'2':1136076},'9':1}}\" data-sheets-hyperlinkruns=\"{'1':12,'2':'http:\/\/ideascale.com\/blog\/what-is-customer-feedback-management\/'}\uee10{'1':49}\"><b>\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694: <a class=\"in-cell-link\" href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback-management\/\" rel=\"noopener\">\uace0\uac1d \ud53c\ub4dc\ubc31 \uad00\ub9ac\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/a><\/b><\/span><\/p>\n<h2 id=\"toc_Customer_Engagement_Model\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\uace0\uac1d \ucc38\uc5ec \ubaa8\ub378<\/h2>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \ucc38\uc5ec \ubaa8\ub378\uc744 \ub9cc\ub4e4\ub824\uba74 \ube44\uc988\ub2c8\uc2a4\uac00 \uace0\uac1d\uacfc \uc0c1\ud638 \uc791\uc6a9\ud558\uace0 \uad00\uacc4\ub97c \uad6c\ucd95\ud558\ub294 \ubc29\ubc95\uc744 \uac1c\uad04\uc801\uc73c\ub85c \uc124\uba85\ud558\ub294 \uad6c\uc870\ud654\ub41c \ud504\ub808\uc784\uc6cc\ud06c\ub97c \uac1c\ubc1c\ud574\uc57c \ud569\ub2c8\ub2e4. \ubaa8\ub378\uc758 \uc138\ubd80 \uc0ac\ud56d\uc740 \uc5c5\uc885, \ud0c0\uac9f \uace0\uac1d \ubc0f \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc5d0 \ub530\ub77c \ub2ec\ub77c\uc9d1\ub2c8\ub2e4. \ub2e4\uc74c\uc740 \uace0\uac1d \ucc38\uc5ec \ubaa8\ub378\uc5d0 \ub300\ud55c \uc77c\ubc18\ud654\ub41c \ud504\ub808\uc784\uc6cc\ud06c\uc785\ub2c8\ub2e4:<\/span><\/p>\n<ul>\n<li><b>\uace0\uac1d\uc744 \uc774\ud574\ud558\uc138\uc694:  <\/b><\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\uc138\ubd84\ud654: \uc778\uad6c \ud1b5\uacc4, \ud589\ub3d9 \ub610\ub294 \uae30\ud0c0 \uad00\ub828 \uc694\uc18c\ub97c \uae30\uc900\uc73c\ub85c \uace0\uac1d\uce35\uc744 \ub69c\ub837\ud55c \uc138\uadf8\uba3c\ud2b8\ub85c \ub098\ub215\ub2c8\ub2e4.<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\ud398\ub974\uc18c\ub098 \uac1c\ubc1c: \ub2e4\uc591\ud55c \uc138\uadf8\uba3c\ud2b8\ub97c \uad6c\ud604\ud558\ub294 \uc815\uad50\ud55c \uace0\uac1d \ud398\ub974\uc18c\ub098\ub97c \uac1c\ubc1c\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ucc38\uc5ec \uc804\ub7b5\uc744 \uac1c\uc778\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<ul>\n<li><b>\uba85\ud655\ud55c \ubaa9\ud45c\ub97c \uc124\uc815\ud558\uc138\uc694:  <\/b><span style=\"font-weight: 400;\">\uad6c\uccb4\uc801\uc774\uace0 \uce21\uc815 \uac00\ub2a5\ud558\uba70 \ub2ec\uc131 \uac00\ub2a5\ud55c \uace0\uac1d \ucc38\uc5ec \ubaa9\ud45c\ub97c \uc815\uc758\ud558\uc138\uc694. \uc774\ub7ec\ud55c \ubaa9\ud45c\ub294 \uc911\uc694\ud55c \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc640 \uc870\ud654\ub97c \uc774\ub8e8\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\ucc38\uc5ec \ucc44\ub110\uc744 \uc120\ud0dd\ud569\ub2c8\ub2e4:  <\/b><span style=\"font-weight: 400;\">\uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uacfc \uc811\uc810\uc744 \ud30c\uc545\ud558\uc138\uc694. \uc5ec\uae30\uc5d0\ub294 \uc774\uba54\uc77c, \uc18c\uc15c \ubbf8\ub514\uc5b4, \ucc44\ud305, \uc804\ud654, \ub300\uba74 \uc0c1\ud638 \uc791\uc6a9 \ub610\ub294 \uadf8 \uc870\ud569\uc774 \ud3ec\ud568\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\ucf58\ud150\uce20 \uc804\ub7b5:  <\/b><span style=\"font-weight: 400;\">\uace0\uac1d\uc5d0\uac8c \uac00\uce58\ub97c \uc81c\uacf5\ud558\ub294 \ucf58\ud150\uce20 \uacc4\ud68d\uc744 \uac1c\ubc1c\ud558\uc138\uc694. \ucf58\ud150\uce20\uc5d0\ub294 \ube14\ub85c\uadf8 \uac8c\uc2dc\ubb3c, \ub3d9\uc601\uc0c1, \uc774\uba54\uc77c, \uc6e8\ube44\ub098 \ubc0f \uc18c\uc15c \ubbf8\ub514\uc5b4 \uc5c5\ub370\uc774\ud2b8\uac00 \ud3ec\ud568\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uac1c\uc778\ud654:  <\/b><span style=\"font-weight: 400;\">\uace0\uac1d\uc758 \uc120\ud638\ub3c4\uc640 \ud589\ub3d9\uc5d0 \ub530\ub77c \uc0c1\ud638\uc791\uc6a9\uc744 \ub9de\ucda4 \uc124\uc815\ud558\uc138\uc694. \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc81c\ud488 \ucd94\ucc9c, \ub9c8\ucf00\ud305 \uba54\uc2dc\uc9c0 \ubc0f \ucf58\ud150\uce20\ub97c \ub9de\ucda4 \uc124\uc815\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\ud53c\ub4dc\ubc31 \uba54\ucee4\ub2c8\uc998: <\/b><span style=\"font-weight: 400;\">\uc124\ubb38\uc870\uc0ac, \ub9ac\ubdf0, \uace0\uac1d \uc9c0\uc6d0 \ucc44\ub110 \ub4f1 \ud53c\ub4dc\ubc31\uc744 \uc218\uc9d1\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \uc124\uc815\ud569\ub2c8\ub2e4. \uc774 \ud53c\ub4dc\ubc31\uc744 \ud65c\uc6a9\ud558\uc5ec \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud558\uc138\uc694.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uc790\ub3d9\ud654 \ubc0f \uae30\uc220: <\/b><span style=\"font-weight: 400;\">\ucc38\uc5ec \ub178\ub825\uc744 \uac04\uc18c\ud654\ud558\uace0 \uc77c\uad00\uc131\uc744 \ubcf4\uc7a5\ud558\ub294 \ub3c4\uad6c\uc640 \uc2dc\uc2a4\ud15c(\uc608: CRM \uc18c\ud504\ud2b8\uc6e8\uc5b4, \ub9c8\ucf00\ud305 \uc790\ub3d9\ud654 \ud50c\ub7ab\ud3fc)\uc744 \uad6c\ud604\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uace0\uac1d \uc9c0\uc6d0:  <\/b><span style=\"font-weight: 400;\">\ubb38\uc758, \uc6b0\ub824 \uc0ac\ud56d \ubc0f \ubb38\uc81c\ub97c \uc2e0\uc18d\ud558\uac8c \ud574\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \ud0c1\uc6d4\ud55c \uace0\uac1d \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uae30\uc874 \ucc44\ub110\uacfc \ub514\uc9c0\ud138 \ucc44\ub110\uc744 \ubaa8\ub450 \uc0ac\uc6a9\ud558\uc5ec \uc9c0\uc6d0\ud558\uc138\uc694.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\ucee4\ubba4\ub2c8\ud2f0 \uad6c\ucd95:  <\/b><span style=\"font-weight: 400;\">\uace0\uac1d \uac04\uc758 \uacf5\ub3d9\uccb4 \uc758\uc2dd\uc744 \ud568\uc591\ud558\uc138\uc694. \uc774\ub294 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub530\ub77c \uc628\ub77c\uc778 \ud3ec\ub7fc, \uc18c\uc15c \ubbf8\ub514\uc5b4 \uadf8\ub8f9 \ub610\ub294 \ub300\uba74 \uc774\ubca4\ud2b8\ub97c \ud1b5\ud574 \uc774\ub8e8\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\ub85c\uc5f4\ud2f0 \ud504\ub85c\uadf8\ub7a8:  <\/b><span style=\"font-weight: 400;\">\ub2e8\uace8 \uace0\uac1d\uc5d0\uac8c \ubcf4\uc0c1\ud558\ub294 \ub85c\uc5f4\ud2f0 \ud504\ub85c\uadf8\ub7a8 \ub610\ub294 \uc778\uc13c\ud2f0\ube0c\ub97c \uac1c\ubc1c\ud558\uc138\uc694. \ud560\uc778, \ub3c5\uc810 \uc561\uc138\uc2a4 \ub610\ub294 \uae30\ud0c0 \ud61c\ud0dd\uc744 \uc81c\uacf5\ud558\uc138\uc694.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\ubaa8\ub2c8\ud130\ub9c1 \ubc0f \ubd84\uc11d: <\/b><span style=\"font-weight: 400;\">\uc624\ud508\uc728, \ud074\ub9ad\ub960, \uace0\uac1d \ub9cc\uc871\ub3c4 \uc810\uc218, \uace0\uac1d \uc0dd\uc560 \uac00\uce58\uc640 \uac19\uc740 \uace0\uac1d \ucc38\uc5ec \uc9c0\ud45c\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \ubaa8\ub2c8\ud130\ub9c1\ud558\uc138\uc694. <\/span><span style=\"font-weight: 400;\">\ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uc5ec \ud6a8\uacfc\uac00 \uc788\ub294 \ubd80\ubd84\uacfc \uac1c\uc120\uc774 \ud544\uc694\ud55c \ubd80\ubd84\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc73c\uc138\uc694.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\ubc18\ubcf5 \ubc0f \uac1c\uc120:  <\/b><span style=\"font-weight: 400;\">\ubd84\uc11d \uacb0\uacfc\ub97c \ubc14\ud0d5\uc73c\ub85c \uace0\uac1d \ucc38\uc5ec \uc804\ub7b5\uc744 \uc870\uc815\ud558\uc138\uc694. \uc0c8\ub85c\uc6b4 \uc811\uadfc \ubc29\uc2dd\uacfc \uae30\uc220\uc744 \uc2e4\ud5d8\ud558\uc5ec \ucc38\uc5ec\ub3c4\ub97c \ucd5c\uc801\ud654\ud558\uc138\uc694.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uc9c1\uc6d0 \uad50\uc721:  <\/b><span style=\"font-weight: 400;\">\uace0\uac1d\uacfc \uc18c\ud1b5\ud558\ub294 \uc9c1\uc6d0\ub4e4\uc774 \ucda9\ubd84\ud55c \uad50\uc721\uc744 \ubc1b\uace0 \uace0\uac1d \ucc38\uc5ec\uc758 \uc911\uc694\uc131\uc744 \uc774\ud574\ud558\ub3c4\ub85d \ud558\uc138\uc694. \ube0c\ub79c\ub4dc \uac00\uce58\ub97c \uad6c\ud604\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uc704\uae30 \ubc0f \uc774\uc288 \uad00\ub9ac:  <\/b><span style=\"font-weight: 400;\">\uace0\uac1d \ubd88\ub9cc, \uc704\uae30 \ub610\ub294 \ubd80\uc815\uc801\uc778 \ud53c\ub4dc\ubc31\uc744 \ucc98\ub9ac\ud558\uae30 \uc704\ud55c \ud504\ub85c\ud1a0\ucf5c\uc744 \uac1c\ubc1c\ud558\uc138\uc694. \ud22c\uba85\ud558\uace0 \uc804\ubb38\uc801\uc73c\ub85c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uc138\uc694.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uce21\uc815 \ubc0f \ubcf4\uace0:  <\/b><span style=\"font-weight: 400;\">\uc870\uc9c1 \ub0b4 \uc774\ud574\uad00\uacc4\uc790\uc5d0\uac8c \uace0\uac1d \ucc38\uc5ec \ub178\ub825\uc758 \uc9c4\ud589 \uc0c1\ud669\uc744 \uc815\uae30\uc801\uc73c\ub85c \ubcf4\uace0\ud558\uc138\uc694. \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5\uc744 \uc785\uc99d\ud558\uc138\uc694.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\uaddc\uc815 \uc900\uc218 \ubc0f \ub370\uc774\ud130 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638: <\/b><span style=\"font-weight: 400;\">\uace0\uac1d \ub370\uc774\ud130 \ubc0f \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ub97c \uc704\ud574 \ucc38\uc5ec \uad00\ud589\uc774 GDPR \ub610\ub294 CCPA\uc640 \uac19\uc740 \uad00\ub828 \uaddc\uc815\uc744 \uc900\uc218\ud558\ub294\uc9c0 \ud655\uc778\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \ucc38\uc5ec\ub294 \uc720\uc5f0\uc131\uacfc \uc801\uc751\uc774 \ud544\uc694\ud55c \uc9c0\uc18d\uc801\uc778 \ud504\ub85c\uc138\uc2a4\uc784\uc744 \uae30\uc5b5\ud558\uc138\uc694. \uace0\uac1d \uc120\ud638\ub3c4\uc640 \uc2dc\uc7a5 \uc0c1\ud669\uc758 \ubcc0\ud654\uc5d0 \ub530\ub77c \ubaa8\ub378\uc744 \ubc1c\uc804\uc2dc\ucf1c\uc57c \ud569\ub2c8\ub2e4. \uace0\uac1d\uacfc \ud300 \ubaa8\ub450\uc758 \ud53c\ub4dc\ubc31\uc744 \uc815\uae30\uc801\uc73c\ub85c \uc218\uc9d1\ud558\uc5ec \uace0\uac1d \ucc38\uc5ec \uc804\ub7b5\uc744 \uac1c\uc120\ud558\uace0 \ucd5c\uc801\ud654\ud558\uc138\uc694.<\/span><\/p>\n<p><span data-sheets-value=\"{'1':2,'2':'Learn more: What is Customer Feedback Analysis?'}\" data-sheets-userformat=\"{'2':1071745,'3':{'1':0},'10':2,'12':0,'14':{'1':3,'3':1},'15':'Arial','17':1,'23':1}\" data-sheets-textstyleruns=\"{'1':0}\uee10{'1':12,'2':{'2':{'1':2,'2':1136076},'9':1}}\" data-sheets-hyperlinkruns=\"{'1':12,'2':'http:\/\/ideascale.com\/blog\/what-is-customer-feedback-analysis\/'}\uee10{'1':47}\"><b>\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694: <a class=\"in-cell-link\" href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback-analysis\/\" rel=\"noopener\">\uace0\uac1d \ud53c\ub4dc\ubc31 \ubd84\uc11d\uc774\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/a><\/b><\/span><\/p>\n<h2 id=\"toc_Customer_Engagement_Strategy\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\uc0c1\uc704 18\uac1c \uace0\uac1d \ucc38\uc5ec \uc804\ub7b5<\/h2>\n<p><img decoding=\"async\" class=\"lazyload aligncenter wp-image-58680 size-fusion-600\" src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-2-600x422.jpg\" data-orig-src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-2-600x422.jpg\" alt=\"\uace0\uac1d \ucc38\uc5ec \uc804\ub7b5\" width=\"600\" height=\"422\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27600%27%20height%3D%27422%27%20viewBox%3D%270%200%20600%20422%27%3E%3Crect%20width%3D%27600%27%20height%3D%27422%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-2-200x141.jpg 200w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-2-300x211.jpg 300w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-2-400x281.jpg 400w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-2-600x422.jpg 600w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-2.jpg 715w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d\uacfc\uc758 \uac15\ub825\ud55c \uad00\uacc4\ub97c \uad6c\ucd95\ud558\uace0 \uc720\uc9c0\ud558\ub824\uba74 \uac15\ub825\ud55c \uace0\uac1d \ucc38\uc5ec \uc804\ub7b5\uc744 \uac1c\ubc1c\ud558\ub294 \uac83\uc774 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. \ub2e4\uc74c\uc740 \ud6a8\uacfc\uc801\uc778 \uace0\uac1d \ucc38\uc5ec \uc804\ub7b5\uc744 \uc218\ub9bd\ud558\uae30 \uc704\ud55c \ub2e8\uacc4\ubcc4 \uac00\uc774\ub4dc\uc785\ub2c8\ub2e4:<\/span><\/p>\n<p><b>1. \uace0\uac1d \uc774\ud574<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\ud0c0\uac9f \uace0\uac1d\uc5d0 \ub300\ud55c \uae4a\uc740 \uc774\ud574\ubd80\ud130 \uc2dc\uc791\ud558\uc138\uc694. <a href=\"https:\/\/ideascale.com\/blog\/what-is-market-research\/\">\uc2dc\uc7a5 \uc870\uc0ac\ub97c<\/a> \uc2e4\uc2dc\ud558\uc5ec \uace0\uac1d\uc758 \uc694\uad6c, \uc120\ud638\ub3c4, \ubd88\ub9cc \uc0ac\ud56d \ubc0f \ud589\ub3d9\uc744 \ud30c\uc545\ud558\uc138\uc694.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ub2e4\uc591\ud55c \uace0\uac1d\uce35\uc744 \ub300\ud45c\ud560 \uc218 \uc788\ub294 \uc0c1\uc138\ud55c \uace0\uac1d \ud398\ub974\uc18c\ub098\ub97c \uc0dd\uc131\ud558\uc138\uc694.<\/span><\/p>\n<p><b>2. \uba85\ud655\ud55c \ubaa9\ud45c \uc124\uc815<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uad6c\uccb4\uc801\uc774\uace0 \uce21\uc815 \uac00\ub2a5\ud558\uba70 \uc2dc\uac04 \uc81c\ud55c\uc774 \uc788\ub294 \uace0\uac1d \ucc38\uc5ec \ubaa9\ud45c\ub97c \uc815\uc758\ud558\uc138\uc694. \uc774\ub7ec\ud55c \ubaa9\ud45c\ub294 \ub354 \uad11\ubc94\uc704\ud55c \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc640 \uc77c\uce58\ud574\uc57c \ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uace0\uac1d \uc720\uc9c0\uc728\uc744 \ud2b9\uc815 \ube44\uc728\ub85c \ub192\uc774\uac70\ub098 \uace0\uac1d \ub9cc\uc871\ub3c4 \uc810\uc218\ub97c \ub192\uc774\ub294 \uac83 \ub4f1\uc774 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>3. \uc138\ubd84\ud654<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uc778\uad6c\ud1b5\uacc4, \ud589\ub3d9, \uad6c\ub9e4 \ub0b4\uc5ed, \ucc38\uc5ec\ub3c4 \ub4f1\uc758 \ud2b9\uc131\uc5d0 \ub530\ub77c \uace0\uac1d\uce35\uc744 \uc5ec\ub7ec \uc138\uadf8\uba3c\ud2b8\ub85c \ub098\ub204\uc138\uc694. \uc774\ub97c \ud1b5\ud574 \ubcf4\ub2e4 \uac1c\uc778\ud654\ub41c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><b>4. \ucc38\uc5ec \ucc44\ub110 \uc120\ud0dd<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d\uc5d0\uac8c \ub3c4\ub2ec\ud560 \uc218 \uc788\ub294 \uac00\uc7a5 \ud6a8\uacfc\uc801\uc778 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc744 \ud30c\uc545\ud558\uc138\uc694. \uc774\uba54\uc77c \ub9c8\ucf00\ud305, \uc18c\uc15c \ubbf8\ub514\uc5b4, \uc6f9\uc0ac\uc774\ud2b8, \ubaa8\ubc14\uc77c \uc571, SMS, \ub300\uba74 \uc0c1\ud638\uc791\uc6a9 \ub610\ub294 \uc774\ub4e4\uc758 \uc870\ud569\uc744 \uace0\ub824\ud558\uc138\uc694.<\/span><\/p>\n<p><b>5. \ucf58\ud150\uce20 \uc804\ub7b5<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d\uc5d0\uac8c \uac00\uce58\ub97c \uc81c\uacf5\ud558\ub294 \ucf58\ud150\uce20 \uacc4\ud68d\uc744 \uac1c\ubc1c\ud558\uc138\uc694. \uace0\uac1d\uc758 \uc694\uad6c\uc640 \uad00\uc2ec\uc0ac\ub97c \ucda9\uc871\ud558\ub294 \uc720\uc775\ud558\uace0 \uc7ac\ubbf8\uc788\uc73c\uba70 \uad00\ub828\uc131 \uc788\ub294 \ucf58\ud150\uce20\ub97c \uc81c\uc791\ud558\uc138\uc694. \uc5ec\uae30\uc5d0\ub294 \ube14\ub85c\uadf8 \uac8c\uc2dc\ubb3c, \ub3d9\uc601\uc0c1, \ub274\uc2a4\ub808\ud130, \uc6e8\ube44\ub098 \ubc0f \uc18c\uc15c \ubbf8\ub514\uc5b4 \uc5c5\ub370\uc774\ud2b8\uac00 \ud3ec\ud568\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>6. \uac1c\uc778\ud654<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \ub370\uc774\ud130\uc640 \uc138\ubd84\ud654\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc0c1\ud638\uc791\uc6a9\uc744 \uac1c\uc778\ud654\ud558\uc138\uc694. \uac1c\ubcc4 \uace0\uac1d\uc758 \uc120\ud638\ub3c4\uc640 \ud589\ub3d9\uc5d0 \ub9de\ucdb0 \uc0c1\ud488 \ucd94\ucc9c, \ub9c8\ucf00\ud305 \uba54\uc2dc\uc9c0, \ucf58\ud150\uce20\ub97c \ub9de\ucda4 \uc124\uc815\ud558\uc138\uc694.<\/span><\/p>\n<p><b>7. \ud53c\ub4dc\ubc31 \uba54\ucee4\ub2c8\uc998<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uc124\ubb38\uc870\uc0ac, \uc81c\ud488 \ub9ac\ubdf0, \uace0\uac1d \uc9c0\uc6d0 \ucc44\ub110 \ub4f1 \ud53c\ub4dc\ubc31\uc744 \uc218\uc9d1\ud558\ub294 \ubc29\ubc95\uc744 \uad6c\ud604\ud558\uc138\uc694. \uace0\uac1d\uc774 \uc790\uc2e0\uc758 \uc758\uacac\uacfc \uc778\uc0ac\uc774\ud2b8\ub97c \uacf5\uc720\ud558\ub3c4\ub85d \uc7a5\ub824\ud558\uc138\uc694.<\/span><\/p>\n<p><b>8. \uace0\uac1d \uc9c0\uc6d0 \uc6b0\uc218\uc131<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\ub2e4\uc591\ud55c \ucc44\ub110(\uc804\ud654, \uc774\uba54\uc77c, \ucc44\ud305 \ub4f1)\uc744 \ud1b5\ud574 \ud0c1\uc6d4\ud55c \uace0\uac1d \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc9c0\uc6d0\ud300\uc774 \uc798 \ud6c8\ub828\ub418\uace0, \uc2e0\uc18d\ud558\uac8c \ub300\uc751\ud558\uba70, \uacf5\uac10\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc138\uc694.<\/span><\/p>\n<p><b>9. \ub85c\uc5f4\ud2f0 \ud504\ub85c\uadf8\ub7a8<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\ub2e8\uace8 \uace0\uac1d\uc5d0\uac8c \ubcf4\uc0c1\ud558\ub294 \ub85c\uc5f4\ud2f0 \ud504\ub85c\uadf8\ub7a8 \ub610\ub294 \uc778\uc13c\ud2f0\ube0c\ub97c \uac1c\ubc1c\ud558\uace0 \ud64d\ubcf4\ud558\uc138\uc694. \ud560\uc778, \ub3c5\uc810 \uc561\uc138\uc2a4 \ub610\ub294 \uae30\ud0c0 \ud61c\ud0dd\uc744 \uc81c\uacf5\ud558\uc5ec \uc9c0\uc18d\uc801\uc778 \ucc38\uc5ec\ub97c \uc720\ub3c4\ud558\uc138\uc694.<\/span><\/p>\n<p><b>10. \ucee4\ubba4\ub2c8\ud2f0 \uad6c\ucd95<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \uac04\uc758 \uacf5\ub3d9\uccb4 \uc758\uc2dd\uc744 \ud568\uc591\ud558\uc138\uc694. \uc774\ub294 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub530\ub77c \uc628\ub77c\uc778 \ud3ec\ub7fc, \uc18c\uc15c \ubbf8\ub514\uc5b4 \uadf8\ub8f9 \ub610\ub294 \ub300\uba74 \uc774\ubca4\ud2b8\ub97c \ud1b5\ud574 \uc774\ub8e8\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>11. \uc790\ub3d9\ud654 \ubc0f \uae30\uc220<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \uad00\uacc4 \uad00\ub9ac(CRM) \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ubc0f \ub9c8\ucf00\ud305 \uc790\ub3d9\ud654 \ud50c\ub7ab\ud3fc\uacfc \uac19\uc740 \ub3c4\uad6c\uc640 \uc2dc\uc2a4\ud15c\uc744 \uad6c\ud604\ud558\uc5ec \ucc38\uc5ec \ub178\ub825\uc744 \uac04\uc18c\ud654\ud558\uace0 \uc77c\uad00\uc131\uc744 \ubcf4\uc7a5\ud558\uc138\uc694.<\/span><\/p>\n<p><b>12. \ubaa8\ub2c8\ud130\ub9c1 \ubc0f \ubd84\uc11d<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uc624\ud508\uc728, \ud074\ub9ad\ub960, \uc21c\ucd94\ucc9c\uace0\uac1d\uc9c0\uc218(NPS), \uace0\uac1d \ub9cc\uc871\ub3c4 \uc810\uc218\uc640 \uac19\uc740 \uace0\uac1d \ucc38\uc5ec \uc9c0\ud45c\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \ubaa8\ub2c8\ud130\ub9c1\ud558\uc138\uc694.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uc5ec \ud6a8\uacfc\uac00 \uc788\ub294 \ubd80\ubd84\uacfc \uac1c\uc120\uc774 \ud544\uc694\ud55c \ubd80\ubd84\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc73c\uc138\uc694.<\/span><\/p>\n<p><b>13. \ubc18\ubcf5 \ubc0f \uac1c\uc120<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\ubd84\uc11d \uacb0\uacfc\ub97c \ubc14\ud0d5\uc73c\ub85c \uace0\uac1d \ucc38\uc5ec \uc804\ub7b5\uc744 \uc870\uc815\ud558\uc138\uc694. \uc0c8\ub85c\uc6b4 \uc811\uadfc \ubc29\uc2dd\uacfc \uae30\uc220\uc744 \uc2e4\ud5d8\ud558\uc5ec \ucc38\uc5ec\ub3c4\ub97c \ucd5c\uc801\ud654\ud558\uc138\uc694.<\/span><\/p>\n<p><b>14. \uc9c1\uc6d0 \uad50\uc721<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d\uacfc \uc18c\ud1b5\ud558\ub294 \uc9c1\uc6d0\ub4e4\uc774 \ucda9\ubd84\ud55c \uad50\uc721\uc744 \ubc1b\uace0 \uace0\uac1d \ucc38\uc5ec\uc758 \uc911\uc694\uc131\uc744 \uc774\ud574\ud558\ub3c4\ub85d \ud558\uc138\uc694. \ube0c\ub79c\ub4dc \uac00\uce58\ub97c \uad6c\ud604\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><b>15. \uc704\uae30 \ubc0f \uc774\uc288 \uad00\ub9ac<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \ubd88\ub9cc, \uc704\uae30 \ub610\ub294 \ubd80\uc815\uc801\uc778 \ud53c\ub4dc\ubc31\uc744 \ucc98\ub9ac\ud558\uae30 \uc704\ud55c \ud504\ub85c\ud1a0\ucf5c\uc744 \uac1c\ubc1c\ud558\uc138\uc694. \ud22c\uba85\ud558\uace0 \uc804\ubb38\uc801\uc73c\ub85c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uc138\uc694.<\/span><\/p>\n<p><b>16. \uce21\uc815 \ubc0f \ubcf4\uace0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uc870\uc9c1 \ub0b4 \uc774\ud574\uad00\uacc4\uc790\uc5d0\uac8c \uace0\uac1d \ucc38\uc5ec \ub178\ub825\uc758 \uc9c4\ud589 \uc0c1\ud669\uc744 \uc815\uae30\uc801\uc73c\ub85c \ubcf4\uace0\ud558\uc138\uc694. \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5\uc744 \uc785\uc99d\ud558\uc138\uc694.<\/span><\/p>\n<p><b>17. \uaddc\uc815 \uc900\uc218 \ubc0f \ub370\uc774\ud130 \ud504\ub77c\uc774\ubc84\uc2dc<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \ub370\uc774\ud130 \ubc0f \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ub97c \uc704\ud574 \ucc38\uc5ec \uad00\ud589\uc774 GDPR \ub610\ub294 CCPA\uc640 \uac19\uc740 \uad00\ub828 \uaddc\uc815\uc744 \uc900\uc218\ud558\ub294\uc9c0 \ud655\uc778\ud558\uc138\uc694.<\/span><\/p>\n<p><b>18. \uc9c0\uc18d\uc801\uc778 \ud559\uc2b5<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uc5c5\uacc4 \ud2b8\ub80c\ub4dc, \uc0c8\ub85c\uc6b4 \uae30\uc220, \uace0\uac1d \ucc38\uc5ec \ubaa8\ubc94 \uc0ac\ub840\uc5d0 \ub300\ud55c \ucd5c\uc2e0 \uc815\ubcf4\ub97c \ubc1b\uc544\ubcf4\uc138\uc694. \uace0\uac1d \uc120\ud638\ub3c4\uc758 \ubcc0\ud654\uc5d0 \ub530\ub77c \uc804\ub7b5\uc744 \uc870\uc815\ud558\uc138\uc694.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc131\uacf5\uc801\uc778 \uace0\uac1d \ucc38\uc5ec \uc804\ub7b5\uc740 \ubcc0\ud654\ud558\ub294 \uace0\uac1d\uc758 \uc694\uad6c\uc640 \uc2dc\uc7a5\uc758 \uc5ed\ud559 \uad00\uacc4\uc5d0 \uc720\uc5f0\ud558\uac8c \ub300\uc751\ud558\uace0 \uc801\uc751\ud574\uc57c \ud558\ub294 \uc9c0\uc18d\uc801\uc778 \ub178\ub825\uc774\ub77c\ub294 \uc810\uc744 \uae30\uc5b5\ud558\uc138\uc694. \uace0\uac1d\uacfc \ud300 \ubaa8\ub450\uc758 \ud53c\ub4dc\ubc31\uc744 \uc815\uae30\uc801\uc73c\ub85c \ubc1b\uc544 \uc811\uadfc \ubc29\uc2dd\uc744 \uac1c\uc120\ud558\uace0 \ucd5c\uc801\ud654\ud558\uc138\uc694.<\/span><\/p>\n<p><span data-sheets-value=\"{'1':2,'2':'Learn more: What is Customer Satisfaction Research?'}\" data-sheets-userformat=\"{'2':1071745,'3':{'1':0},'10':2,'12':0,'14':{'1':3,'3':1},'15':'Arial','17':1,'23':1}\" data-sheets-textstyleruns=\"{'1':0}\uee10{'1':12,'2':{'2':{'1':2,'2':1136076},'9':1}}\" data-sheets-hyperlinkruns=\"{'1':12,'2':'http:\/\/ideascale.com\/blog\/what-is-customer-satisfaction-research\/'}\uee10{'1':51}\"><b>\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30: <a class=\"in-cell-link\" href=\"https:\/\/ideascale.com\/blog\/what-is-customer-satisfaction-research\/\" rel=\"noopener\">\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/a><\/b><\/span><\/p>\n<h2 id=\"toc_Customer_Engagement_Examples\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\uace0\uac1d \ucc38\uc5ec \uc0ac\ub840<\/h2>\n<p><span style=\"font-weight: 400;\">\ud6a8\uacfc\uc801\uc778 \uace0\uac1d \ucc38\uc5ec\ub294 \ub2e4\uc591\ud55c \ud615\ud0dc\ub85c \uc774\ub8e8\uc5b4\uc9c8 \uc218 \uc788\uc73c\uba70, \uad6c\uccb4\uc801\uc778 \uc804\ub7b5\uacfc \uc0ac\ub840\ub294 \uc5c5\uc885, \ud0c0\uac9f \uace0\uac1d \ubc0f \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc5d0 \ub530\ub77c \ub2ec\ub77c\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\uc74c\uc740 \ub2e4\uc591\ud55c \uc0b0\uc5c5 \ubd84\uc57c\uc758 \uace0\uac1d \ucc38\uc5ec \uc0ac\ub840\ub97c \ud1b5\ud574 \uadc0\uc0ac\uc758 \ub178\ub825\uc5d0 \uc601\uac10\uc744 \uc5bb\uc744 \uc218 \uc788\ub294 \uba87 \uac00\uc9c0 \uc608\uc2dc\uc785\ub2c8\ub2e4:<\/span><\/p>\n<p><b>1. \uc774\ucee4\uba38\uc2a4 \ubc0f \uc18c\ub9e4\uc5c5<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\uac1c\uc778\ud654\ub41c \ucd94\ucc9c: Amazon\uacfc \uac19\uc740 \uc628\ub77c\uc778 \uc18c\ub9e4\uc5c5\uccb4\ub294 \uc54c\uace0\ub9ac\uc998\uc744 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uc758 \uac80\uc0c9 \ubc0f \uad6c\ub9e4 \uae30\ub85d\uc744 \uae30\ubc18\uc73c\ub85c \uace0\uac1d\uc5d0\uac8c \uc81c\ud488\uc744 \ucd94\ucc9c\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\uace0\uac1d \ub9ac\ubdf0: \uace0\uac1d\uc774 \uc81c\ud488\uc5d0 \ub300\ud55c \ub9ac\ubdf0\uc640 \ud3c9\uac00\ub97c \ub0a8\uae38 \uc218 \uc788\ub3c4\ub85d \ud5c8\uc6a9\ud558\uba74 \uc2e0\ub8b0\ub97c \uc313\uace0 \ud5a5\ud6c4 \uad6c\ub9e4\uc790\uc5d0\uac8c \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\ubc18\uc9dd \uc138\uc77c \ubc0f \ud560\uc778: \uae30\uac04 \ud55c\uc815 \ud504\ub85c\ubaa8\uc158\uc774\ub098 \ud560\uc778\uc744 \uc9c4\ud589\ud558\uba74 \uc7ac\uad6c\ub9e4\ub97c \uc720\ub3c4\ud558\uace0 \uac00\uaca9\uc5d0 \ubbfc\uac10\ud55c \uace0\uac1d\uc758 \ucc38\uc5ec\ub97c \uc720\ub3c4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p><b>2. \uc219\ubc15 \ubc0f \uc5ec\ud589<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\ub85c\uc5f4\ud2f0 \ud504\ub85c\uadf8\ub7a8: \ud638\ud154 \uccb4\uc778\uacfc \ud56d\uacf5\uc0ac\ub294 \uc790\uc8fc \uc774\uc6a9\ud558\ub294 \uc5ec\ud589\uac1d\uc5d0\uac8c \ud3ec\uc778\ud2b8, \ud560\uc778, \ub3c5\uc810 \ud61c\ud0dd\uc744 \uc81c\uacf5\ud558\ub294 \ub85c\uc5f4\ud2f0 \ud504\ub85c\uadf8\ub7a8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\ub9de\ucda4\ud615 \uc5ec\ud589 \uc81c\uc548: \uc5ec\ud589 \uc608\uc57d \ud50c\ub7ab\ud3fc\uc740 \uace0\uac1d \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \ubaa9\uc801\uc9c0 \ucd94\ucc9c, \ud638\ud154 \uc635\uc158 \ub4f1 \ub9de\ucda4\ud615 \uc5ec\ud589 \ucd94\ucc9c\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\ud53c\ub4dc\ubc31 \uc124\ubb38\uc870\uc0ac: \uc219\ubc15 \ub610\ub294 \ud56d\uacf5\ud3b8 \uc774\uc6a9 \ud6c4 \uace0\uac1d\uc740 \uc885\uc885 \uc124\ubb38\uc870\uc0ac\ub97c \uc644\ub8cc\ud558\uc5ec \uacbd\ud5d8\uc744 \uacf5\uc720\ud558\uace0 \uac1c\uc120\uc744 \uc704\ud55c \ud53c\ub4dc\ubc31\uc744 \uc81c\uacf5\ud558\ub3c4\ub85d \uc694\uccad\ubc1b\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p><b>3. \uae30\uc220 \ubc0f \uc18c\ud504\ud2b8\uc6e8\uc5b4<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\uc0ac\uc6a9\uc790 \ucee4\ubba4\ub2c8\ud2f0: \uae30\uc220 \uae30\uc5c5\uc5d0\ub294 \uace0\uac1d\uc774 \uc9c8\ubb38\ud558\uace0, \ud301\uc744 \uacf5\uc720\ud558\uace0, \uc804\ubb38\uac00 \ubc0f \ub2e4\ub978 \uc0ac\uc6a9\uc790\uc640 \uc18c\ud1b5\ud560 \uc218 \uc788\ub294 \uc628\ub77c\uc778 \uc0ac\uc6a9\uc790 \ud3ec\ub7fc\uacfc \ucee4\ubba4\ub2c8\ud2f0\uac00 \uc788\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\uc6e8\ube44\ub098 \ubc0f \ud29c\ud1a0\ub9ac\uc5bc: \uc6e8\ube44\ub098\ub97c \uc8fc\ucd5c\ud558\uace0 \ub3d9\uc601\uc0c1 \ud29c\ud1a0\ub9ac\uc5bc\uc744 \uc81c\uc791\ud558\uba74 \uace0\uac1d\uc774 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc81c\ud488\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \uc0ac\uc6a9\ud558\ub294 \ubc29\ubc95\uc744 \ubc30\uc6b0\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\uace0\uac1d \uc9c0\uc6d0 \ucc57\ubd07: \uc6f9\uc0ac\uc774\ud2b8\uc5d0 AI \uae30\ubc18 \ucc57\ubd07\uc744 \uad6c\ud604\ud558\uba74 \uc0ac\uc6a9\uc790\uc5d0\uac8c \uc989\uac01\uc801\uc778 \ub3c4\uc6c0\uacfc \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p><b>4. \uc2dd\uc74c\ub8cc<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\uace0\uac1d \ub85c\uc5f4\ud2f0 \uc571: \ud328\uc2a4\ud2b8\ud478\ub4dc \uccb4\uc778\uc810\uc774\ub098 \ucee4\ud53c\uc20d\uc740 \uc77c\uc815 \ud69f\uc218 \uc774\uc0c1 \uad6c\ub9e4 \uc2dc \uace0\uac1d\uc5d0\uac8c \ubb34\ub8cc \uc544\uc774\ud15c\uc744 \uc81c\uacf5\ud558\ub294 \ub85c\uc5f4\ud2f0 \ud504\ub85c\uadf8\ub7a8\uc744 \uac16\ucd98 \ubaa8\ubc14\uc77c \uc571\uc744 \uc6b4\uc601\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc38\uc5ec: \uc2dd\uc74c\ub8cc \ube0c\ub79c\ub4dc\ub294 \uc2dc\uac01\uc801\uc73c\ub85c \ub9e4\ub825\uc801\uc778 \uc18c\uc15c \ubbf8\ub514\uc5b4 \ucf58\ud150\uce20, \ucf58\ud14c\uc2a4\ud2b8, \uc0ac\uc6a9\uc790 \uc81c\uc791 \ucf58\ud150\uce20 \ucea0\ud398\uc778\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \ucc38\uc5ec\ub97c \uc720\ub3c4\ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\ud55c\uc815\ud310 \uc81c\ud488: \uc2dc\uc98c \uba54\ub274\ub098 \ud55c\uc815\ud310 \uba54\ub274\ub97c \uc81c\uacf5\ud558\uba74 \ud765\ubbf8\ub97c \uc720\ubc1c\ud558\uace0 \uc7ac\ubc29\ubb38\uc744 \uc720\ub3c4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p><b>5. \ud5ec\uc2a4\ucf00\uc5b4 \ubc0f \uc6f0\ub2c8\uc2a4<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\uc6d0\uaca9 \uc9c4\ub8cc \ubc0f \uc6d0\uaca9 \ubaa8\ub2c8\ud130\ub9c1: \uc758\ub8cc \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4\ub294 \ud658\uc790\uc758 \ucc38\uc5ec\ub97c \uc720\ub3c4\ud558\uace0 \uc9c0\uc18d\uc801\uc778 \uce58\ub8cc\ub97c \uc81c\uacf5\ud558\uae30 \uc704\ud574 \uc6d0\uaca9 \uc758\ub8cc \uc11c\ube44\uc2a4 \ubc0f \uc6d0\uaca9 \ubaa8\ub2c8\ud130\ub9c1 \uc571\uc744 \uc810\uc810 \ub354 \ub9ce\uc774 \uc81c\uacf5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\uac74\uac15 \ubc0f \uc6f0\ub2c8\uc2a4 \uc571: \ud53c\ud2b8\ub2c8\uc2a4 \ubaa9\ud45c\ub97c \ucd94\uc801\ud558\uace0, \uac74\uac15 \ud301\uc744 \uc81c\uacf5\ud558\uba70, \uac1c\uc778\ud654\ub41c \uac74\uac15 \ucd94\ucc9c\uc744 \uc81c\uacf5\ud558\ub294 \uc571\uc740 \uc0ac\uc6a9\uc790\uc758 \uc6f0\ube59 \uad00\ub9ac\uc5d0 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\uc774\uba54\uc77c \ub274\uc2a4\ub808\ud130: \uac74\uac15 \uad00\ub828 \uc870\uc5b8\uacfc \uc5c5\ub370\uc774\ud2b8\uac00 \ud3ec\ud568\ub41c \uc720\uc775\ud55c \ub274\uc2a4\ub808\ud130\ub97c \uc804\uc1a1\ud558\uc5ec \ud658\uc790\uc758 \ucc38\uc5ec\uc640 \uc815\ubcf4\ub97c \uc720\uc9c0\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p><b>6. \uae08\uc735 \uc11c\ube44\uc2a4<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\uac1c\uc778 \uae08\uc735 \uc571: \uc740\ud589\uacfc \ud540\ud14c\ud06c \ud68c\uc0ac\ub294 \uc608\uc0b0 \ub3c4\uad6c, \uc7ac\ubb34 \uc778\uc0ac\uc774\ud2b8, \ud22c\uc790 \uc870\uc5b8\uc744 \uc81c\uacf5\ud558\ub294 \uc571\uc744 \uc81c\uacf5\ud558\uc5ec \uace0\uac1d\uc758 \uc7ac\uc815 \ucc38\uc5ec\ub97c \uc720\ub3c4\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\uad50\uc721 \ucf58\ud150\uce20: \uae08\uc735 \uae30\uad00\uc740 \uc885\uc885 \ube14\ub85c\uadf8, \uc6e8\ube44\ub098, \uc6cc\ud06c\uc0f5\uc744 \ud1b5\ud574 \uad50\uc721 \ucf58\ud150\uce20\ub97c \uc81c\uacf5\ud558\uc5ec \uace0\uac1d\uc774 \uc815\ubcf4\uc5d0 \uc785\uac01\ud55c \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\ubaa8\ubc14\uc77c \ubc45\ud0b9 \ubc0f \uc54c\ub9bc: \ubaa8\ubc14\uc77c \ubc45\ud0b9 \uae30\ub2a5 \ubc0f \uac70\ub798 \uc54c\ub9bc\uc744 \uc81c\uacf5\ud558\uc5ec \uace0\uac1d\uc774 \uc790\uc2e0\uc758 \uacc4\uc815\uacfc \uae08\uc735 \ud65c\ub3d9\uc5d0 \uacc4\uc18d \ucc38\uc5ec\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p><b>7. \uc790\ub3d9\ucc28<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\uc608\uc57d\ub41c \uc815\ube44 \uc54c\ub9bc: \uc790\ub3d9\ucc28 \uc81c\uc870\uc5c5\uccb4\uc640 \ub300\ub9ac\uc810\uc740 \uc885\uc885 \ucc28\ub7c9 \uc720\uc9c0\ubcf4\uc218\uc5d0 \ub300\ud55c \uc790\ub3d9 \uc54c\ub9bc\uc744 \ubcf4\ub0b4 \uace0\uac1d\uc774 \ucc28\ub7c9\uc5d0 \uacc4\uc18d \uad00\uc2ec\uc744 \uac00\uc9c8 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\ub300\ud654\ud615 \uc628\ub77c\uc778 \ucee8\ud53c\uaddc\ub808\uc774\ud130: \uc6f9\uc0ac\uc774\ud2b8\uc758 \ucee8\ud53c\uaddc\ub808\uc774\ud130 \ub3c4\uad6c\ub97c \ud1b5\ud574 \uace0\uac1d\uc740 \ucc28\ub7c9 \uc120\ud0dd\uc744 \uac1c\uc778\ud654\ud558\uace0 \ube0c\ub79c\ub4dc\uc640 \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\uc2dc\uc2b9 \ubc0f \uc774\ubca4\ud2b8: \ub300\ub9ac\uc810\uc5d0\uc11c \uc2dc\uc2b9 \uc774\ubca4\ud2b8\uc640 \uc778\ud130\ub799\ud2f0\ube0c\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uba74 \uc7a0\uc7ac \uad6c\ub9e4\uc790\uc758 \ucc38\uc5ec\ub97c \uc720\ub3c4\ud558\uace0 \ube0c\ub79c\ub4dc \ucda9\uc131\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\uc774\ub7ec\ud55c \uc0ac\ub840\ub294 \ub2e4\uc591\ud55c \uc0b0\uc5c5 \ubd84\uc57c\uc758 \uae30\uc5c5\uc774 \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\ub294 \ub2e4\uc591\ud55c \ubc29\ubc95\uc744 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. \ud6a8\uacfc\uc801\uc778 \uace0\uac1d \ucc38\uc5ec \uc804\ub7b5\uc740 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc5d0 \ubd80\ud569\ud558\uba74\uc11c \ud0c0\uac9f \uace0\uac1d\uc758 \uace0\uc720\ud55c \uc694\uad6c\uc640 \uc120\ud638\ub3c4\uc5d0 \ub9de\uac8c \uc870\uc815\ub429\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-sheets-value=\"{'1':2,'2':'Learn more: What is Customer Feedback?'}\" data-sheets-userformat=\"{'2':1065473,'3':{'1':0},'12':0,'17':1,'23':1}\" data-sheets-textstyleruns=\"{'1':0}\uee10{'1':12,'2':{'2':{'1':2,'2':1136076},'9':1}}\" data-sheets-hyperlinkruns=\"{'1':12,'2':'http:\/\/ideascale.com\/blog\/what-is-customer-feedback\/'}\uee10{'1':38}\"><b>\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30: <a class=\"in-cell-link\" href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\" rel=\"noopener\">\uace0\uac1d \ud53c\ub4dc\ubc31\uc774\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/a><\/b><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":72,"featured_media":72753,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3581],"tags":[],"contributor":[3694],"class_list":["post-72752","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-3581","contributor-3694"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\uace0\uac1d \ucc38\uc5ec\ub780 \ubb34\uc5c7\uc778\uac00\uc694? \uc815\uc758, \uc911\uc694\uc131, \ubaa8\ub378, \uc804\ub7b5 \ubc0f \uc608\uc2dc<\/title>\n<meta name=\"description\" content=\"\uace0\uac1d \ucc38\uc5ec\ub294 \ube44\uc988\ub2c8\uc2a4 \ub610\ub294 \ube0c\ub79c\ub4dc\uc640 \uace0\uac1d \uac04\uc758 \uc9c0\uc18d\uc801\uc778 \uc0c1\ud638 \uc791\uc6a9\uacfc \uc5f0\uacb0\ub85c \uc815\uc758\ub429\ub2c8\ub2e4. \uace0\uac1d \ucc38\uc5ec\uc758 \uc911\uc694\uc131, \ubaa8\ub378, \uc804\ub7b5 \ubc0f \uc0ac\ub840\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ea%b3%a0%ea%b0%9d-%ec%b0%b8%ec%97%ac%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\uace0\uac1d \ucc38\uc5ec\ub780 \ubb34\uc5c7\uc778\uac00\uc694? \uc815\uc758, \uc911\uc694\uc131, \ubaa8\ub378, \uc804\ub7b5 \ubc0f \uc608\uc2dc\" \/>\n<meta property=\"og:description\" content=\"\uace0\uac1d \ucc38\uc5ec\ub294 \ube44\uc988\ub2c8\uc2a4 \ub610\ub294 \ube0c\ub79c\ub4dc\uc640 \uace0\uac1d \uac04\uc758 \uc9c0\uc18d\uc801\uc778 \uc0c1\ud638 \uc791\uc6a9\uacfc \uc5f0\uacb0\ub85c \uc815\uc758\ub429\ub2c8\ub2e4. \uace0\uac1d \ucc38\uc5ec\uc758 \uc911\uc694\uc131, \ubaa8\ub378, \uc804\ub7b5 \ubc0f \uc0ac\ub840\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%ea%b3%a0%ea%b0%9d-%ec%b0%b8%ec%97%ac%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\/\" \/>\n<meta property=\"og:site_name\" content=\"IdeaScale\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ideascale\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-11T09:00:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-08T07:08:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-cover.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"576\" \/>\n\t<meta property=\"og:image:height\" content=\"384\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Moinul Alam\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ideascale\" \/>\n<meta name=\"twitter:site\" content=\"@ideascale\" \/>\n<meta name=\"twitter:label1\" content=\"\uae00\uc4f4\uc774\" \/>\n\t<meta name=\"twitter:data1\" content=\"Moinul Alam\" \/>\n\t<meta name=\"twitter:label2\" content=\"\uc608\uc0c1 \ub418\ub294 \ud310\ub3c5 \uc2dc\uac04\" \/>\n\t<meta name=\"twitter:data2\" content=\"2\ubd84\" \/>\n<script type=\"application\/ld+json\" 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