{"id":72689,"date":"2023-11-30T21:00:45","date_gmt":"2023-12-01T01:00:45","guid":{"rendered":"http:\/\/ideascale.com\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%eb%b9%84%ec%a6%88%eb%8b%88%ec%8a%a4-%ed%94%84%eb%a1%9c%ec%84%b8%ec%8a%a4-%ed%98%81%ec%8b%a0%ec%9d%b4%eb%9e%80\/"},"modified":"2024-02-08T02:36:09","modified_gmt":"2024-02-08T06:36:09","slug":"%eb%b9%84%ec%a6%88%eb%8b%88%ec%8a%a4-%ed%94%84%eb%a1%9c%ec%84%b8%ec%8a%a4-%ed%98%81%ec%8b%a0%ec%9d%b4%eb%9e%80","status":"publish","type":"post","link":"https:\/\/ideascale.com\/ko\/%eb%b8%94%eb%a1%9c%ea%b7%b8\/%eb%b9%84%ec%a6%88%eb%8b%88%ec%8a%a4-%ed%94%84%eb%a1%9c%ec%84%b8%ec%8a%a4-%ed%98%81%ec%8b%a0%ec%9d%b4%eb%9e%80\/","title":{"rendered":"\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc774\ub780 \ubb34\uc5c7\uc778\uac00\uc694? \uc815\uc758, \uc608\uc2dc, \ud504\ub85c\uc138\uc2a4 \ubc0f \ubaa8\ubc94 \uc0ac\ub840"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><strong><b>\ubaa9\ucc28<\/b><\/strong><\/p>\n<\/div><div class=\"awb-toc-el awb-toc-el--1\" data-awb-toc-id=\"1\" data-awb-toc-options=\"{&quot;allowed_heading_tags&quot;:{&quot;h2&quot;:0},&quot;ignore_headings&quot;:&quot;&quot;,&quot;ignore_headings_words&quot;:&quot;&quot;,&quot;enable_cache&quot;:&quot;yes&quot;,&quot;highlight_current_heading&quot;:&quot;no&quot;,&quot;hide_hidden_titles&quot;:&quot;yes&quot;,&quot;limit_container&quot;:&quot;post_content&quot;,&quot;select_custom_headings&quot;:&quot;&quot;,&quot;icon&quot;:&quot;fa-flag fas&quot;,&quot;counter_type&quot;:&quot;decimal&quot;}\" style=\"--awb-counter-type:counters(awb-toc, &quot;.&quot;, decimal) &quot;. &quot;;\"><div class=\"awb-toc-el__content\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc774\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/h2>\n<p><span style=\"font-weight: 400;\">\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc740 \ub354 \ub098\uc740 \ud6a8\uc728\uc131, \ud6a8\uacfc\uc131 \ubc0f \uc804\ubc18\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \ub2ec\uc131\ud558\uae30 \uc704\ud574 \uc870\uc9c1 \ub0b4 \uae30\uc874 \ud504\ub85c\uc138\uc2a4\ub97c \uc911\uc694\ud558\uace0 \ud601\uc2e0\uc801\uc73c\ub85c \ubcc0\uacbd\ud558\ub294 \uac83\uc73c\ub85c \uc815\uc758\ub429\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uc804\ub7b5\uc801 \ubaa9\ud45c \ub2ec\uc131, \uace0\uac1d \ub9cc\uc871\ub3c4 \ud5a5\uc0c1, \ube44\uc6a9 \uc808\uac10, \uacbd\uc7c1 \uc6b0\uc704 \ud655\ubcf4\ub97c \ubaa9\ud45c\ub85c \ube44\uc988\ub2c8\uc2a4 \ud65c\ub3d9\uc744 \uc218\ud589\ud558\ub294 \uc0c8\ub85c\uc6b4 \ubc29\uc2dd\uc744 \uc7ac\uad6c\uc0c1, \uc7ac\uc124\uacc4, \uad6c\ud604\ud558\ub294 \uac83\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/span><\/p>\n<p><b>\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc758 \uc8fc\uc694 \ud2b9\uc9d5\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uc804\ub7b5\uc801 \uc815\ub82c:  <\/b><span style=\"font-weight: 400;\">\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc740 \uc870\uc9c1\uc758 \uc804\ubc18\uc801\uc778 \uc804\ub7b5\uc801 \ubaa9\ud45c \ubc0f \ubaa9\uc801\uacfc \uc5f0\uacc4\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4 \uc131\uacf5\uacfc \uacbd\uc7c1 \ucc28\ubcc4\ud654\ub97c \ub2ec\uc131\ud558\ub294 \ub370 \uc911\uc694\ud55c \ud504\ub85c\uc138\uc2a4\uc5d0 \uc911\uc810\uc744 \ub461\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\ucd1d\uccb4\uc801\uc778 \uc811\uadfc \ubc29\uc2dd:  <\/b><span style=\"font-weight: 400;\">\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc740 \uac1c\ubcc4\uc801\uc778 \uac1c\uc120\uc774 \uc544\ub2c8\ub77c \uc804\uccb4 \uac00\uce58 \uc0ac\uc2ac\uc5d0 \ub300\ud55c \uc804\uccb4\uc801\uc778 \uad00\uc810\uc744 \ucde8\ud569\ub2c8\ub2e4. \uc5d4\ub4dc\ud22c\uc5d4\ub4dc \ud504\ub85c\uc138\uc2a4\uc640 \ud55c \uc601\uc5ed\uc758 \ubcc0\ud654\uac00 \uc870\uc9c1 \ub0b4 \ub2e4\ub978 \uc601\uc5ed\uc5d0 \uc5b4\ub5a4 \uc601\ud5a5\uc744 \ubbf8\uce60 \uc218 \uc788\ub294\uc9c0 \uace0\ub824\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\ucc3d\uc758\ub825\uacfc \uc7ac\ucc3d\uc870:  <\/b><span style=\"font-weight: 400;\">\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc5d0\ub294 \ucc3d\uc758\uc801\uc778 \uc0ac\uace0\uc640 \uae30\uc874\uc758 \uc5c5\ubb34 \ubc29\uc2dd\uc5d0 \ub3c4\uc804\ud558\ub824\ub294 \uc758\uc9c0\uac00 \ud544\uc694\ud569\ub2c8\ub2e4. \uc870\uc9c1\uc774 \uac00\uc815\uc5d0 \uc758\ubb38\uc744 \uc81c\uae30\ud558\uace0 \uc0c8\ub85c\uc6b4 \ubc29\ubc95, \uae30\uc220 \ubc0f \uc811\uadfc \ubc29\uc2dd\uc744 \ud0d0\uc0c9\ud558\ub3c4\ub85d \uc7a5\ub824\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uace0\uac1d \uc911\uc2ec \uc911\uc2ec:  <\/b><span style=\"font-weight: 400;\">\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc740 \uace0\uac1d \uacbd\ud5d8 \ud5a5\uc0c1\uc5d0 \uc911\uc810\uc744 \ub450\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc758 \uc694\uad6c\ub97c \ubcf4\ub2e4 \ud6a8\uacfc\uc801\uc73c\ub85c \uc774\ud574\ud558\uace0 \ucda9\uc871\ud558\uc5ec \ub9cc\uc871\ub3c4\uc640 \ucda9\uc131\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\ub824\uace0 \ub178\ub825\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\ud6a8\uc728\uc131 \ubc0f \ucd5c\uc801\ud654:  <\/b><span style=\"font-weight: 400;\">\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc758 \uc8fc\uc694 \ubaa9\ud45c\ub294 \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \ub192\uc774\ub294 \uac83\uc785\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uac04\uc18c\ud654\ud558\uace0, \uc911\ubcf5\uc744 \uc904\uc774\uace0, \uc790\ub3d9\ud654 \ub610\ub294 \uae30\uc220 \uc194\ub8e8\uc158\uc744 \ud1b5\ud569\ud558\uc5ec \ud504\ub85c\uc138\uc2a4\ub97c \ucd5c\uc801\ud654\ud558\ub294 \uac83\uc774 \ud3ec\ud568\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uc720\uc5f0\uc131\uacfc \uc801\uc751\ub825:  <\/b><span style=\"font-weight: 400;\">\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc740 \uc720\uc5f0\ud558\uace0 \ubcc0\ud654\uc5d0 \uc801\uc751\ud560 \uc218 \uc788\ub294 \ud504\ub85c\uc138\uc2a4\ub97c \ub9cc\ub4dc\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c \ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc801\uc751\ub825\uc740 \uc2dc\uc7a5\uc774\ub098 \uc0b0\uc5c5\uc758 \ubcc0\ud654\uc5d0 \ube60\ub974\uac8c \ub300\uc751\ud574\uc57c \ud558\ub294 \uc5ed\ub3d9\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \ud658\uacbd\uc5d0\uc11c \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uae30\uc220 \ud1b5\ud569:  <\/b><span style=\"font-weight: 400;\">\uc0c8\ub85c\uc6b4 \uae30\uc220\uc744 \uc218\uc6a9\ud558\ub294 \uac83\uc740 \uc885\uc885 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc758 \ud575\uc2ec \uc694\uc18c\uc785\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \ud504\ub85c\uc138\uc2a4 \ud6a8\uc728\uc131\uacfc \uc758\uc0ac \uacb0\uc815\uc744 \uac1c\uc120\ud558\uae30 \uc704\ud55c \uace0\uae09 \uc18c\ud504\ud2b8\uc6e8\uc5b4, \ub370\uc774\ud130 \ubd84\uc11d, \uc778\uacf5 \uc9c0\ub2a5 \ub610\ub294 \uae30\ud0c0 \ub514\uc9c0\ud138 \ub3c4\uad6c\uc758 \uad6c\ud604\uc774 \ud3ec\ud568\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uc9c0\uc18d\uc801\uc778 \uac1c\uc120:  <\/b><span style=\"font-weight: 400;\">\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc740 \uc9c0\uc18d\uc801\uc774\uace0 \ubc18\ubcf5\uc801\uc778 \ud504\ub85c\uc138\uc2a4\uc785\ub2c8\ub2e4. \uc870\uc9c1\uc740 \uc9c0\uc18d\uc801\uc778 \uac1c\uc120 \ubb38\ud654\ub97c \uc218\uc6a9\ud558\uace0, \uc9c4\ud654\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \uacfc\uc81c\uc5d0 \uc55e\uc11c \ub098\uac00\uae30 \uc704\ud574 \uc815\uae30\uc801\uc73c\ub85c \ud504\ub85c\uc138\uc2a4\ub97c \uc7ac\ud3c9\uac00\ud558\uace0 \ucd5c\uc801\ud654\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\ubd80\uc11c \uac04 \ud611\uc5c5:  <\/b><span style=\"font-weight: 400;\">\uc131\uacf5\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc744 \uc704\ud574\uc11c\ub294 \ub2e4\uc591\ud55c \ubd80\uc11c\uc640 \uae30\ub2a5 \uac04\uc758 \ud611\uc5c5\uc774 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. \ub2e4\uc591\ud55c \uad00\uc810\uc774 \ud601\uc2e0\uc801\uc778 \ud504\ub85c\uc138\uc2a4\uc758 \uac1c\ubc1c\uacfc \uad6c\ud604\uc5d0 \uae30\uc5ec\ud560 \uc218 \uc788\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uc704\ud5d8 \uad00\ub9ac:  <\/b><span style=\"font-weight: 400;\">\ubaa8\ub4e0 \ud601\uc2e0\uacfc \ub9c8\ucc2c\uac00\uc9c0\ub85c \uae30\uc874 \ud504\ub85c\uc138\uc2a4\ub97c \ubcc0\uacbd\ud558\ub294 \ub370\uc5d0\ub294 \ub0b4\uc7ac\ub41c \uc704\ud5d8\uc774 \uc788\uc2b5\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc5d0\ub294 \uc7a0\uc7ac\uc801\uc778 \ubd80\uc815\uc801 \uc601\ud5a5\uc744 \uc644\ud654\ud558\uace0 \uc6d0\ud65c\ud55c \uc804\ud658\uc744 \ubcf4\uc7a5\ud558\uae30 \uc704\ud55c \uc2e0\uc911\ud55c \ub9ac\uc2a4\ud06c \uad00\ub9ac \uc804\ub7b5\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uc9c0\ud45c \ubc0f \uce21\uc815:  <\/b><span style=\"font-weight: 400;\">\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc758 \uc131\uacf5\uc744 \ud3c9\uac00\ud558\uae30 \uc704\ud574\uc11c\ub294 \ud575\uc2ec \uc131\uacfc \uc9c0\ud45c(KPI)\uc640 \uba54\ud2b8\ub9ad\uc744 \uc124\uc815\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc870\uc9c1\uc740 \ubcc0\ud654\uc758 \uc601\ud5a5\uc744 \uc815\ub7c9\ud654\ud558\uace0 \ub370\uc774\ud130\uc5d0 \uae30\ubc18\ud55c \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uc9c1\uc6d0 \ucc38\uc5ec:  <\/b><span style=\"font-weight: 400;\">\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0 \uacfc\uc815\uc5d0 \uc9c1\uc6d0\uc744 \ucc38\uc5ec\uc2dc\ud0a4\ub294 \uac83\uc740 \ud544\uc218\uc785\ub2c8\ub2e4. \uc9c1\uc6d0\uc740 \uc77c\uc0c1\uc801\uc778 \uc5c5\ubb34\uc5d0 \uac00\uc7a5 \uac00\uae4c\uc774 \uc788\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc73c\uba70 \uac1c\uc120\uc744 \uc704\ud55c \uadc0\uc911\ud55c \uc778\uc0ac\uc774\ud2b8\uc640 \ud53c\ub4dc\ubc31\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\ubb38\ud654\uc801 \ubcc0\ud654:  <\/b><span style=\"font-weight: 400;\">\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc5d0\ub294 \uc870\uc9c1 \ub0b4 \ubb38\ud654\uc801 \ubcc0\ud654\uac00 \ud544\uc694\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uc801\uc751\ub825, \ubcc0\ud654\uc5d0 \ub300\ud55c \uac1c\ubc29\uc131, \uc0c8\ub85c\uc6b4 \uc5c5\ubb34 \ubc29\uc2dd\uc744 \uae30\uaebc\uc774 \uc218\uc6a9\ud558\ub824\ub294 \ub9c8\uc74c\uac00\uc9d0\uc744 \ud0a4\uc6b0\ub294 \uac83\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\ubc95\ub960 \ubc0f \uaddc\uc815 \uc900\uc218 \uace0\ub824 \uc0ac\ud56d:  <\/b><span style=\"font-weight: 400;\">\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc740 \ubc95\ub960 \ubc0f \uaddc\uc81c \uc694\uac74\uc744 \uc900\uc218\ud574\uc57c \ud569\ub2c8\ub2e4. \uc870\uc9c1\uc740 \ubcc0\uacbd \uc0ac\ud56d\uc774 \uc5c5\uacc4 \ud45c\uc900, \ub370\uc774\ud130 \ubcf4\ud638\ubc95 \ubc0f \uae30\ud0c0 \uad00\ub828 \uaddc\uc815\uc744 \uc900\uc218\ud558\ub294\uc9c0 \ud655\uc778\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc744 \uc218\uc6a9\ud568\uc73c\ub85c\uc368 \uc870\uc9c1\uc740 \uc0c8\ub85c\uc6b4 \uae30\ud68c\ub97c \ucc3d\ucd9c\ud558\uace0 \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \uac1c\uc120\ud558\uba70 \uae09\ubcc0\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \ud658\uacbd\uc5d0\uc11c \uacbd\uc7c1\ub825\uc744 \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0 \uc0ac\ub840<\/h2>\n<p><span style=\"font-weight: 400;\">\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc740 \uc870\uc9c1\uc774 \ub354 \ub098\uc740 \uacb0\uacfc\ub97c \ub2ec\uc131\ud558\uae30 \uc704\ud574 \uc6b4\uc601 \ubc29\uc2dd\uc744 \uc7ac\uad6c\uc0c1\ud558\uace0 \ubcc0\ud654\uc2dc\ud0a4\ub294 \uac83\uc785\ub2c8\ub2e4. \ub2e4\uc74c\uc740 \ub2e4\uc591\ud55c \uc0b0\uc5c5 \ubd84\uc57c\uc758 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc5d0 \ub300\ud55c \uba87 \uac00\uc9c0 \uc608\uc2dc\uc785\ub2c8\ub2e4:<\/span><\/p>\n<p><b>1. \ub9b0 \uc81c\uc870 \uad00\ud589<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uc81c\uc870 \ubd84\uc57c\uc758 \uae30\uc5c5\ub4e4\uc740 \ub0ad\ube44\ub97c \ucd5c\uc18c\ud654\ud558\uace0 \uc0dd\uc0b0\uc744 \ucd5c\uc801\ud654\ud558\uba70 \uc804\ubc18\uc801\uc778 \ud6a8\uc728\uc131\uc744 \uac1c\uc120\ud558\uae30 \uc704\ud574 \ub9b0 \uc6d0\uce59\uc744 \ub3c4\uc785\ud588\uc2b5\ub2c8\ub2e4. \uce78\ubc18, \uc801\uc2dc \uc0dd\uc0b0(JIT), \uac00\uce58 \ud750\ub984 \ub9e4\ud551\uacfc \uac19\uc740 \uae30\uc220\uc740 \uc774\ub7ec\ud55c \ub9e5\ub77d\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc758 \uc608\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p><b>2. \ubc45\ud0b9\uc758 \ub514\uc9c0\ud138 \uc628\ubcf4\ub529<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uc740\ud589\uacfc \uae08\uc735 \uae30\uad00\uc740 \ub514\uc9c0\ud138 \uc194\ub8e8\uc158\uc744 \ub3c4\uc785\ud558\uc5ec \uc628\ubcf4\ub529 \ud504\ub85c\uc138\uc2a4\ub97c \ud601\uc2e0\ud588\uc2b5\ub2c8\ub2e4. \uc628\ub77c\uc778 \uacc4\uc88c \uac1c\uc124, \uc804\uc790 \uc11c\uba85 \ubc0f \ubaa8\ubc14\uc77c \uc778\uc99d \ubc29\ubc95\uc740 \uace0\uac1d \uc628\ubcf4\ub529 \uacbd\ud5d8\uc744 \uac04\uc18c\ud654\ud558\uc5ec \uc11c\ub958 \uc791\uc5c5\uc744 \uc904\uc774\uace0 \ud6a8\uc728\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>3. \uc804\uc790\uc0c1\uac70\ub798 \uc8fc\ubb38 \ucc98\ub9ac \uc13c\ud130<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uc774\ucee4\uba38\uc2a4 \ub300\uae30\uc5c5\ub4e4\uc740 \uace0\ub3c4\ub85c \uc790\ub3d9\ud654\ub41c \ucc3d\uace0\ub97c \ud1b5\ud574 \uc8fc\ubb38 \ucc98\ub9ac\uc5d0 \ud601\uc2e0\uc744 \uc77c\uc73c\ucf30\uc2b5\ub2c8\ub2e4. \ub85c\ubd07 \uc2dc\uc2a4\ud15c, \uc790\ub3d9\ud654\ub41c \ud53c\ud0b9 \ubc0f \ud3ec\uc7a5, \ucca8\ub2e8 \ubb3c\ub958 \uae30\uc220\uc740 \uae30\uc874\uc758 \ucc3d\uace0 \ud504\ub85c\uc138\uc2a4\ub97c \ud601\uc2e0\ud558\uc5ec \ub354 \ube60\ub974\uace0 \uc815\ud655\ud55c \uc8fc\ubb38 \ucc98\ub9ac\ub97c \uac00\ub2a5\ud558\uac8c \ud588\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>4. \uc6d0\uaca9 \uc758\ub8cc \ubc0f \uc6d0\uaca9 \uc758\ub8cc \uc11c\ube44\uc2a4<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uc758\ub8cc \uc0b0\uc5c5\uc740 \uc6d0\uaca9 \uc758\ub8cc\uc640 \uc6d0\uaca9 \uc758\ub8cc \uc11c\ube44\uc2a4\uc758 \ud1b5\ud569\uc73c\ub85c \ud070 \ubcc0\ud654\ub97c \ub9de\uc774\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uac00\uc0c1 \uc0c1\ub2f4, \uc6d0\uaca9 \ubaa8\ub2c8\ud130\ub9c1 \uc7a5\uce58, \ub514\uc9c0\ud138 \uc758\ub8cc \uae30\ub85d\uc740 \ud658\uc790 \uc811\uadfc\uc131\uacfc \uc758\ub8cc \uc11c\ube44\uc2a4 \uc81c\uacf5\uc744 \uac1c\uc120\ud558\uae30 \uc704\ud55c \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc744 \ub098\ud0c0\ub0c5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>5. \uc560\uc790\uc77c \ud504\ub85c\uc81d\ud2b8 \uad00\ub9ac<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uc18c\ud504\ud2b8\uc6e8\uc5b4 \uac1c\ubc1c \uc5c5\uacc4\uc5d0\uc11c\ub294 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc73c\ub85c \uc560\uc790\uc77c \ubc29\ubc95\ub860\uc744 \ub110\ub9ac \ucc44\ud0dd\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc560\uc790\uc77c \ud504\ub85c\uc81d\ud2b8 \uad00\ub9ac\ub294 \ubc18\ubcf5\uc801\uc778 \uac1c\ubc1c, \ud611\uc5c5 \ubc0f \uc720\uc5f0\uc131\uc744 \uac15\uc870\ud558\uc5ec \ud300\uc774 \ubcc0\ud654\ud558\ub294 \uc694\uad6c \uc0ac\ud56d\uc5d0 \uc2e0\uc18d\ud558\uac8c \ub300\uc751\ud558\uace0 \uace0\ud488\uc9c8 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><b>6. \uace0\uac1d \uad00\uacc4 \uad00\ub9ac(CRM) \uc2dc\uc2a4\ud15c<\/b><\/p>\n<p><span style=\"font-weight: 400;\">CRM \uc2dc\uc2a4\ud15c\uc740 \uace0\uac1d \uc0c1\ud638 \uc791\uc6a9\uacfc \uad00\uacc4 \uad00\ub9ac\ub97c \ud601\uc2e0\uc801\uc73c\ub85c \ubcc0\ud654\uc2dc\ucf30\uc2b5\ub2c8\ub2e4. CRM \uc2dc\uc2a4\ud15c\uc740 \uace0\uac1d \ub370\uc774\ud130\ub97c \uc911\uc559 \uc9d1\uc911\ud654\ud558\uace0, \uc601\uc5c5 \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\ud654\ud558\uba70, \uace0\uac1d \ud589\ub3d9\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uc601\uc5c5 \ubc0f \ub9c8\ucf00\ud305 \ud300\uc758 \ud6a8\uc728\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>7. \uacf5\uae09\ub9dd \uac00\uc2dc\uc131 \ud50c\ub7ab\ud3fc<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uc870\uc9c1\uc740 \uacf5\uae09\ub9dd \uac00\uc2dc\uc131 \ud50c\ub7ab\ud3fc\uc744 \ud65c\uc6a9\ud558\uc5ec \uacf5\uae09\ub9dd \ud504\ub85c\uc138\uc2a4\uc5d0 \ub300\ud55c \uc2e4\uc2dc\uac04 \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud50c\ub7ab\ud3fc\uc740 IoT \ubc0f \ube14\ub85d\uccb4\uc778\uacfc \uac19\uc740 \uae30\uc220\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc804\uccb4 \uacf5\uae09\ub9dd \ub124\ud2b8\uc6cc\ud06c\uc5d0\uc11c \ud22c\uba85\uc131, \ucd94\uc801\uc131 \ubc0f \ud611\uc5c5\uc744 \uac15\ud654\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><b>8. \uc720\uc5f0\ud55c \uadfc\ubb34 \uc815\ucc45 \ubc0f \uc6d0\uaca9 \ud611\uc5c5 \ub3c4\uad6c<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uc6d0\uaca9 \uadfc\ubb34 \uc815\ucc45\uacfc \ud611\uc5c5 \ub3c4\uad6c\uc758 \ub3c4\uc785\uc740 \uc5c5\ubb34 \uc218\ud589 \ubc29\uc2dd\uc5d0 \uc788\uc5b4 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \ud654\uc0c1 \ud68c\uc758, \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ud504\ub85c\uc81d\ud2b8 \uad00\ub9ac, \uac00\uc0c1 \ud611\uc5c5 \ub3c4\uad6c\ub294 \uc6d0\uaca9 \uadfc\ubb34 \ud658\uacbd\uc744 \uc870\uc131\ud558\ub294 \ub370 \ud544\uc218\uc801\uc778 \uc694\uc18c\uac00 \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>9. \uc790\ub3d9\ud654\ub41c \uc778\uc0ac \ud504\ub85c\uc138\uc2a4<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uc778\uc0ac \ubd80\uc11c\ub294 \ucc44\uc6a9, \uc628\ubcf4\ub529, \uc131\uacfc \uad00\ub9ac\ub97c \uc704\ud55c \uc790\ub3d9\ud654\ub41c \ud504\ub85c\uc138\uc2a4\ub97c \uad6c\ud604\ud588\uc2b5\ub2c8\ub2e4. \uc9c0\uc6d0\uc790 \ucd94\uc801 \uc2dc\uc2a4\ud15c, e-\ub7ec\ub2dd \ud50c\ub7ab\ud3fc, \uc131\uacfc \ubd84\uc11d \ub3c4\uad6c\ub294 HR \ubd84\uc57c\uc758 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc758 \uc608\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p><b>10. \uc2a4\ub9c8\ud2b8 \ub9ac\ud14c\uc77c \uae30\uc220<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\ub9ac\ud14c\uc77c\ub7ec\ub4e4\uc740 \uace0\uac1d \uc1fc\ud551 \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uae30 \uc704\ud574 \uc2a4\ub9c8\ud2b8 \uae30\uc220\uc744 \ub3c4\uc785\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc140\ud504 \uccb4\ud06c\uc544\uc6c3 \ud0a4\uc624\uc2a4\ud06c, \uace0\uac1d \ud589\ub3d9\uc5d0 \uae30\ubc18\ud55c \uac1c\uc778\ud654\ub41c \ucd94\ucc9c, \uc2e4\uc2dc\uac04 \ucd94\uc801\uc744 \uc704\ud574 RFID \uae30\uc220\uc744 \uc0ac\uc6a9\ud558\ub294 \uc7ac\uace0 \uad00\ub9ac \uc2dc\uc2a4\ud15c \ub4f1\uc774 \uadf8 \uc608\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p><b>11. \uc81c\uc870 \ubd84\uc57c\uc758 \uc608\uce21 \uc720\uc9c0\ubcf4\uc218<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uc81c\uc870 \uae30\uc5c5\uc740 \uc608\uce21 \uc720\uc9c0 \uad00\ub9ac \uae30\uc220\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc7a5\ube44 \uc0c1\ud0dc\uc640 \uc131\ub2a5\uc744 \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. IoT \uc13c\uc11c\uc640 \ub370\uc774\ud130 \ubd84\uc11d\uc744 \ud1b5\ud574 \uc7a5\ube44\uac00 \uace0\uc7a5\ub0a0 \uac00\ub2a5\uc131\uc774 \uc788\ub294 \uc2dc\uc810\uc744 \uc608\uce21\ud558\uc5ec \uc0ac\uc804 \uc608\ubc29\uc801 \uc720\uc9c0\ubcf4\uc218\uac00 \uac00\ub2a5\ud558\uace0 \ub2e4\uc6b4\ud0c0\uc784\uc744 \ucd5c\uc18c\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>12. \ub514\uc9c0\ud138 \ub9c8\ucf00\ud305 \uc790\ub3d9\ud654<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\ub514\uc9c0\ud138 \ub9c8\ucf00\ud305\uc740 \uc774\uba54\uc77c \ucea0\ud398\uc778, \uc18c\uc15c \ubbf8\ub514\uc5b4 \uc608\uc57d, \ub9ac\ub4dc \uc721\uc131 \ub4f1\uc758 \ud504\ub85c\uc138\uc2a4\ub97c \uac04\uc18c\ud654\ud558\ub294 \uc790\ub3d9\ud654 \ub3c4\uad6c\ub97c \ud1b5\ud574 \ud601\uc2e0\uc744 \uc774\ub8e8\uc5c8\uc2b5\ub2c8\ub2e4. \ub9c8\ucf00\ud305 \uc790\ub3d9\ud654 \ud50c\ub7ab\ud3fc\uc740 \ud6a8\uc728\uc131\uc744 \uac1c\uc120\ud558\uace0 \ubcf4\ub2e4 \ud0c0\uac9f\ud305\ub418\uace0 \uac1c\uc778\ud654\ub41c \ucea0\ud398\uc778\uc744 \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><b>13. \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc804\uc0ac\uc801 \uc790\uc6d0 \uad00\ub9ac(ERP) \uc2dc\uc2a4\ud15c<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 ERP \uc2dc\uc2a4\ud15c\uc758 \ub3c4\uc785\uc740 \uc870\uc9c1\uc758 \ub9ac\uc18c\uc2a4 \uad00\ub9ac \ubc29\uc2dd\uc744 \ubcc0\ud654\uc2dc\ucf30\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc2dc\uc2a4\ud15c\uc740 \ub370\uc774\ud130\ub97c \uc911\uc559 \uc9d1\uc911\ud654\ud558\uace0, \ud504\ub85c\uc138\uc2a4\ub97c \uac04\uc18c\ud654\ud558\uba70, \uc2e4\uc2dc\uac04 \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud558\uc5ec \uc804\ubc18\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uc6b4\uc601\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><b>14. \uad6c\ub3c5 \uae30\ubc18 \ube44\uc988\ub2c8\uc2a4 \ubaa8\ub378<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uc77c\ubd80 \ube44\uc988\ub2c8\uc2a4\ub294 \uad6c\ub3c5 \uae30\ubc18 \uc11c\ube44\uc2a4\ub97c \ub3c4\uc785\ud558\uc5ec \uc218\uc775 \ubaa8\ub378\uc744 \ud601\uc2e0\ud588\uc2b5\ub2c8\ub2e4. \uc774 \uc811\uadfc \ubc29\uc2dd\uc740 \uace0\uac1d\uc5d0\uac8c \uc9c0\uc18d\uc801\uc778 \uac00\uce58\ub97c \uc81c\uacf5\ud558\ub294 \ub3d9\uc2dc\uc5d0 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc608\uce21 \uac00\ub2a5\ud558\uace0 \ubc18\ubcf5\uc801\uc778 \uc218\uc775\uc6d0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><b>15. \uc2a4\ub9c8\ud2b8 \ub18d\uc5c5 \uae30\uc220<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\ub18d\uc5c5 \ubd84\uc57c\uc5d0\uc11c\ub294 \uc815\ubc00 \ub18d\uc5c5, \ub4dc\ub860 \uae30\ubc18 \ubaa8\ub2c8\ud130\ub9c1, \ub370\uc774\ud130 \ubd84\uc11d\uacfc \uac19\uc740 \uc2a4\ub9c8\ud2b8 \uae30\uc220\uc774 \uc804\ud1b5\uc801\uc778 \ub18d\uc5c5 \ud504\ub85c\uc138\uc2a4\ub97c \ubcc0\ud654\uc2dc\ucf30\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud601\uc2e0\uc740 \uc791\ubb3c \uc218\ud655\ub7c9\uc744 \uac1c\uc120\ud558\uace0, \uc790\uc6d0 \uc0ac\uc6a9\uc744 \ucd5c\uc801\ud654\ud558\uba70, \uc804\ubc18\uc801\uc778 \ub18d\uc7a5 \uad00\ub9ac\ub97c \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc774\ub7ec\ud55c \uc0ac\ub840\ub294 \ub2e4\uc591\ud55c \uc0b0\uc5c5 \ubd84\uc57c\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc744 \uc801\uc6a9\ud558\uc5ec \ud6a8\uc728\uc131\uc744 \ub192\uc774\uace0 \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uba70 \uc9c4\ud654\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \ud658\uacbd\uc5d0\uc11c \uacbd\uc7c1\ub825\uc744 \uc720\uc9c0\ud558\uae30 \uc704\ud55c \ub2e4\uc591\ud55c \ubc29\ubc95\uc744 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4.<\/span><\/p>\n<p><strong><b>\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694: <a href=\"https:\/\/ideascale.com\/blog\/what-is-business-model-innovation\/\">\ube44\uc988\ub2c8\uc2a4 \ubaa8\ub378 \ud601\uc2e0\uc774\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/a><\/b><\/strong><\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0 \ud504\ub85c\uc138\uc2a4<\/h2>\n<p><span style=\"font-weight: 400;\">\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc744 \uad6c\ud604\ud558\ub824\uba74 \uccb4\uacc4\uc801\uc774\uace0 \uc804\ub7b5\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \ub2e4\uc74c\uc740 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc758 \ub2e8\uacc4\ub97c \uc548\ub0b4\ud558\ub294 \ub2e8\uacc4\ubcc4 \ud504\ub85c\uc138\uc2a4\uc785\ub2c8\ub2e4:<\/span><\/p>\n<p><b>1\ub2e8\uacc4: \ubaa9\ud45c\uc640 \ubc94\uc704\ub97c \uc815\uc758\ud569\ub2c8\ub2e4:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0 \uc774\ub2c8\uc154\ud2f0\ube0c\uc758 \ubaa9\ud45c\ub97c \uba85\ud655\ud558\uac8c \ud45c\ud604\ud558\uc138\uc694. \ud574\uacb0\ud574\uc57c \ud560 \uad6c\uccb4\uc801\uc778 \ud504\ub85c\uc138\uc2a4\ub97c \ud30c\uc545\ud558\uace0 \ud6a8\uc728\uc131 \ud5a5\uc0c1, \ube44\uc6a9 \uc808\uac10, \uace0\uac1d \ub9cc\uc871\ub3c4 \ud5a5\uc0c1 \ub4f1 \ud604\uc2e4\uc801\uc778 \uac1c\uc120 \ubaa9\ud45c\ub97c \uc124\uc815\ud558\uc138\uc694.<\/span><\/p>\n<p><b>2\ub2e8\uacc4: \ud504\ub85c\uc138\uc2a4 \ubd84\uc11d\uc744 \uc218\ud589\ud569\ub2c8\ub2e4:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\ub300\uc0c1 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4\uc758 \ud604\uc7ac \uc0c1\ud0dc\uc5d0 \ub300\ud55c \uc885\ud569\uc801\uc778 \ubd84\uc11d\uc744 \uc218\ud589\ud569\ub2c8\ub2e4. \uae30\uc874 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \ubb38\uc11c\ud654\ud558\uace0 \ubb38\uc81c \uc9c0\uc810, \ubcd1\ubaa9 \ud604\uc0c1 \ubc0f \ube44\ud6a8\uc728\uc131\uc744 \ud30c\uc545\ud558\uc138\uc694. \ud504\ub85c\uc138\uc2a4\uc5d0 \uad00\uc5ec\ud558\uac70\ub098 \uc601\ud5a5\uc744 \ubc1b\ub294 \uc774\ud574\uad00\uacc4\uc790\uc758 \uc758\uacac\uc744 \uc218\uc9d1\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><b>3\ub2e8\uacc4: \ubca4\uce58\ub9c8\ud0b9 \ubc0f \ubaa8\ubc94 \uc0ac\ub840:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uc5c5\uacc4 \ubaa8\ubc94 \uc0ac\ub840\ub97c \uc870\uc0ac\ud558\uace0 \uacbd\uc7c1\uc0ac \ub610\ub294 \uc5c5\uacc4 \ub9ac\ub354\uc640 \ube44\uad50\ud558\uc5ec \ubca4\uce58\ub9c8\ud0b9\ud558\uc138\uc694. \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc5d0 \uc601\uac10\uc744 \uc904 \uc218 \uc788\ub294 \ud601\uc2e0\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uacfc \uc131\uacf5\uc801\uc778 \uc804\ub7b5\uc744 \ud30c\uc545\ud558\uc138\uc694.<\/span><\/p>\n<p><b>4\ub2e8\uacc4: \uad50\ucc28 \uae30\ub2a5 \ud300 \uad6c\uc131:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uc870\uc9c1 \ub0b4 \ub2e4\uc591\ud55c \ubd80\uc11c\uc640 \uc9c1\uae09\uc758 \ub300\ud45c\uc790\ub85c \uad50\ucc28 \uae30\ub2a5 \ud300\uc744 \uad6c\uc131\ud558\uc138\uc694. \uc774 \ud300\uc740 \ud601\uc2e0 \ud504\ub85c\uc138\uc2a4\uc5d0 \ub2e4\uc591\ud55c \uad00\uc810, \uc804\ubb38\uc131, \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><b>5\ub2e8\uacc4: \uc544\uc774\ub514\uc5b4 \uc0dd\uc131 \ubc0f \ube0c\ub808\uc778\uc2a4\ud1a0\ubc0d:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\ube0c\ub808\uc778\uc2a4\ud1a0\ubc0d \uc138\uc158\uc744 \ud1b5\ud574 \ud504\ub85c\uc138\uc2a4 \uac1c\uc120\uc744 \uc704\ud55c \uc544\uc774\ub514\uc5b4\ub97c \ub3c4\ucd9c\ud558\uc138\uc694. \ud300\uc6d0\ub4e4\uc774 \ucc3d\uc758\uc801\uc73c\ub85c \uc0ac\uace0\ud558\uace0 \uc0c9\ub2e4\ub978 \ud574\uacb0\ucc45\uc744 \uace0\ub824\ud558\ub3c4\ub85d \uc7a5\ub824\ud558\uc138\uc694. \ub9c8\uc778\ub4dc \ub9e4\ud551, SWOT \ubd84\uc11d \ub610\ub294 \ub514\uc790\uc778 \uc0ac\uace0\uc640 \uac19\uc740 \uae30\ubc95\uc744 \uc0ac\uc6a9\ud558\uc138\uc694.<\/span><\/p>\n<p><b>6\ub2e8\uacc4: \uc6b0\uc120\uc21c\uc704 \uc9c0\uc815 \ubc0f \ud0c0\ub2f9\uc131 \ud3c9\uac00:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uc0dd\uc131\ub41c \uc544\uc774\ub514\uc5b4\ub294 \uc2e4\ud604 \uac00\ub2a5\uc131, \uc7a0\uc7ac\uc801 \uc601\ud5a5\ub825, \uc870\uc9c1 \ubaa9\ud45c\uc640\uc758 \uc5f0\uacc4\uc131\uc744 \uae30\uc900\uc73c\ub85c \ud3c9\uac00\ud569\ub2c8\ub2e4. \uc544\uc774\ub514\uc5b4\uc758 \uc6b0\uc120\uc21c\uc704\ub97c \uc815\ud558\uc5ec \uac00\uc7a5 \ud070 \uc774\uc810\uc744 \uc81c\uacf5\ud558\uace0 \ud604\uc2e4\uc801\uc73c\ub85c \uad6c\ud604\ud560 \uc218 \uc788\ub294 \uc544\uc774\ub514\uc5b4\uc5d0 \uc9d1\uc911\ud558\uc138\uc694.<\/span><\/p>\n<p><b>7\ub2e8\uacc4: \ud504\ub85c\ud1a0\ud0c0\uc774\ud551 \ub610\ub294 \uc2dc\ubbac\ub808\uc774\uc158:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uc120\ud0dd\ud55c \uc544\uc774\ub514\uc5b4\uc5d0 \ub300\ud55c \ud504\ub85c\ud1a0\ud0c0\uc785\uc744 \uac1c\ubc1c\ud558\uac70\ub098 \uc2dc\ubbac\ub808\uc774\uc158\uc744 \uc218\ud589\ud569\ub2c8\ub2e4. \uc774 \ub2e8\uacc4\ub97c \ud1b5\ud574 \ud300\uc740 \ubcf8\uaca9\uc801\uc778 \uad6c\ud604 \uc804\uc5d0 \ud1b5\uc81c\ub41c \ud658\uacbd\uc5d0\uc11c \uc81c\uc548\ub41c \ubcc0\uacbd \uc0ac\ud56d\uc758 \uc2e4\ud604 \uac00\ub2a5\uc131\uacfc \uae30\ub2a5\uc744 \ud14c\uc2a4\ud2b8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>8\ub2e8\uacc4: \ud30c\uc77c\ub7ff \uad6c\ud604:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc758 \uc18c\uaddc\ubaa8 \ud30c\uc77c\ub7ff \uad6c\ud604\uc744 \uc120\ud0dd\ud569\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \ud2b9\uc815 \ubd80\uc11c, \uc704\uce58 \ub610\ub294 \uc804\uccb4 \ud504\ub85c\uc138\uc2a4\uc758 \ud558\uc704 \uc9d1\ud569\uc774 \ud3ec\ud568\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud30c\uc77c\ub7ff \ub2e8\uacc4\uc5d0\uc11c \ub370\uc774\ud130\uc640 \ud53c\ub4dc\ubc31\uc744 \uc218\uc9d1\ud558\uc5ec \ucd94\uac00 \uc870\uc815\uc744 \uc704\ud55c \uc815\ubcf4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><b>9\ub2e8\uacc4: \ub370\uc774\ud130 \uc218\uc9d1 \ubc0f \ubd84\uc11d<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\ud30c\uc77c\ub7ff \ub2e8\uacc4\uc5d0\uc11c \uad00\ub828 \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uc5ec \ud601\uc2e0\uc758 \uc601\ud5a5\uc744 \uce21\uc815\ud569\ub2c8\ub2e4. \ud575\uc2ec \uc131\uacfc \uc9c0\ud45c(KPI)\ub97c \ubd84\uc11d\ud558\uace0 \uacb0\uacfc\ub97c \uae30\uc900 \uba54\ud2b8\ub9ad\uacfc \ube44\uad50\ud569\ub2c8\ub2e4. \ubcc0\uacbd \uc0ac\ud56d\uc758 \ud6a8\uacfc\ub97c \ud3c9\uac00\ud558\uace0 \uac1c\uc120\uc774 \ud544\uc694\ud55c \ubd80\ubd84\uc744 \ud30c\uc545\ud558\uc138\uc694.<\/span><\/p>\n<p><b>10\ub2e8\uacc4: \ud53c\ub4dc\ubc31 \ubc0f \ubc18\ubcf5\uc801 \uac1c\uc120:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc5d0 \uad00\uc5ec\ud558\uac70\ub098 \uc601\ud5a5\uc744 \ubc1b\ub294 \uc9c1\uc6d0\uacfc \uace0\uac1d \ub4f1 \uc774\ud574\uad00\uacc4\uc790\ub85c\ubd80\ud130 \ud53c\ub4dc\ubc31\uc744 \uc218\uc9d1\ud569\ub2c8\ub2e4. \uc774 \ud53c\ub4dc\ubc31\uc744 \uc0ac\uc6a9\ud558\uc5ec \ud504\ub85c\uc138\uc2a4\ub97c \ubc18\ubcf5\uc801\uc73c\ub85c \uac1c\uc120\ud558\uc138\uc694. \ud6a8\uc728\uc131\uacfc \ud6a8\uacfc\ub97c \ub192\uc774\uae30 \uc704\ud574 \ucd94\uac00 \uc870\uc815\uc744 \uace0\ub824\ud558\uc138\uc694.<\/span><\/p>\n<p><b>11\ub2e8\uacc4: \ud655\uc7a5:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\ud30c\uc77c\ub7ff \ub2e8\uacc4\uac00 \uc131\uacf5\uc801\uc73c\ub85c \uc9c4\ud589\ub418\uace0 \uac1c\uc120\uc774 \uc774\ub8e8\uc5b4\uc9c0\uba74 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc744 \ub354 \ub113\uc740 \ubd80\uc11c \ub610\ub294 \uc870\uc9c1 \uc804\uccb4\ub85c \ud655\uc7a5\ud569\ub2c8\ub2e4. \uc138\ubd80 \uc2e4\ud589 \uacc4\ud68d\uc744 \uc218\ub9bd\ud558\uace0, \ubcc0\uacbd \uc0ac\ud56d\uc744 \uc54c\ub9ac\uace0, \ud544\uc694\ud55c \uad50\uc721\uacfc \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><b>12\ub2e8\uacc4: \ubcc0\uacbd \uad00\ub9ac \ubc0f \ucee4\ubba4\ub2c8\ucf00\uc774\uc158:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\uc0c8\ub85c\uc6b4 \ud504\ub85c\uc138\uc2a4\ub85c \uc6d0\ud65c\ud558\uac8c \uc804\ud658\ud560 \uc218 \uc788\ub3c4\ub85d \ubcc0\ud654 \uad00\ub9ac \uc804\ub7b5\uc744 \uad6c\ud604\ud558\uc138\uc694. \ubcc0\uacbd \uc0ac\uc720\ub97c \uc54c\ub9ac\uace0, \uad50\uc721\uc744 \uc81c\uacf5\ud558\uba70, \uc9c1\uc6d0\ub4e4\uc758 \uc6b0\ub824\ub098 \uc800\ud56d\uc744 \ud574\uacb0\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><b>13\ub2e8\uacc4: \ubaa8\ub2c8\ud130\ub9c1 \ubc0f \uc9c0\uc18d\uc801\uc778 \uac1c\uc120:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\ud601\uc2e0\uc801\uc778 \ud504\ub85c\uc138\uc2a4\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0 \ud3c9\uac00\ud560 \uc218 \uc788\ub294 \uba54\ucee4\ub2c8\uc998\uc744 \uad6c\ucd95\ud569\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc774 \ubaa9\ud45c\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \ub2ec\uc131\ud558\uace0 \ubcc0\ud654\ud558\ub294 \uc694\uad6c\uc0ac\ud56d\uc5d0 \uc801\uc751\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc18d\uc801\uc73c\ub85c \ub370\uc774\ud130\ub97c \uc218\uc9d1 \ubc0f \ubd84\uc11d\ud558\uace0, KPI\ub97c \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0, \ud53c\ub4dc\ubc31\uc744 \uc694\uccad\ud558\uc138\uc694.<\/span><\/p>\n<p><b>14\ub2e8\uacc4: \ubb38\uc11c\ud654:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\ucde8\ud55c \ub2e8\uacc4, \ub0b4\ub9b0 \uacb0\uc815, \ub2ec\uc131\ud55c \uacb0\uacfc\ub97c \ud3ec\ud568\ud55c \uc804\uccb4 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0 \ud504\ub85c\uc138\uc2a4\ub97c \ubb38\uc11c\ud654\ud558\uc138\uc694. \uc774 \ubb38\uc11c\ub294 \ud5a5\ud6c4 \uc774\ub2c8\uc154\ud2f0\ube0c\ub97c \uc704\ud55c \uadc0\uc911\ud55c \uc790\ub8cc\ub85c \ud65c\uc6a9\ub418\uba70 \uc870\uc9c1 \ub0b4 \uc9c0\uc2dd \uc774\uc804\uc744 \ucd09\uc9c4\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><b>15\ub2e8\uacc4: \uc131\uacf5\uacfc \uc778\uc815\uc744 \ucd95\ud558\ud558\uc138\uc694:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc758 \uc131\uacf5\uc744 \uc778\uc815\ud558\uace0 \ucd95\ud558\ud569\ub2c8\ub2e4. \ud300\uc6d0\ub4e4\uc758 \ub178\ub825\uacfc \uc870\uc9c1 \ubaa9\ud45c\uc5d0 \ub300\ud55c \uae0d\uc815\uc801\uc778 \uc601\ud5a5\uc744 \uc778\uc815\ud569\ub2c8\ub2e4. \ud601\uc2e0\uacfc \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uc758 \ubb38\ud654\ub97c \uac15\ud654\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc774\ub7ec\ud55c \ub2e8\uacc4\ub97c \ub530\ub974\uba74 \uc870\uc9c1\uc740 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0 \ud504\ub85c\uc138\uc2a4\ub97c \uccb4\uacc4\uc801\uc73c\ub85c \ud0d0\uc0c9\ud558\uc5ec \ubcc0\ud654\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \ud658\uacbd\uc5d0 \uc801\uc751\ud560 \uc218 \uc788\ub294 \ud601\uc2e0\uacfc \ubbfc\ucca9\uc131\uc758 \ubb38\ud654\ub97c \uc870\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><strong><b>\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694: <a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-service-innovation\/\">\uace0\uac1d \uc11c\ube44\uc2a4 \ud601\uc2e0\uc774\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/a><\/b><\/strong><\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0 \ubaa8\ubc94 \uc0ac\ub840<\/h2>\n<p><span style=\"font-weight: 400;\">\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc744 \uad6c\ud604\ud558\ub824\uba74 \uc804\ub7b5\uc801\uc774\uace0 \uccb4\uacc4\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \ub2e4\uc74c\uc740 \uc870\uc9c1\uc774 \ud504\ub85c\uc138\uc2a4\ub97c \uc131\uacf5\uc801\uc73c\ub85c \ud0d0\uc0c9\ud560 \uc218 \uc788\ub3c4\ub85d \uc548\ub0b4\ud558\ub294 \uba87 \uac00\uc9c0 \ubaa8\ubc94 \uc0ac\ub840\uc785\ub2c8\ub2e4:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\ub9ac\ub354\uc2ed \uc9c0\uc6d0:  <\/b><span style=\"font-weight: 400;\">\ucd5c\uace0 \uacbd\uc601\uc9c4\uc758 \uac15\ub825\ud55c \uc9c0\uc6d0\uc744 \ud655\ubcf4\ud558\uc138\uc694. \ub9ac\ub354\uc2ed\uc758 \ud5cc\uc2e0\uc740 \ub9ac\uc18c\uc2a4\ub97c \ud560\ub2f9\ud558\uace0 \ud601\uc2e0 \ubb38\ud654\ub97c \uc870\uc131\ud558\uba70 \ud544\uc694\ud55c \ubcc0\ud654\ub97c \uc8fc\ub3c4\ud558\ub294 \ub370 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uba85\ud655\ud55c \ubaa9\ud45c:  <\/b><span style=\"font-weight: 400;\">\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc758 \ubaa9\ud45c\ub97c \uba85\ud655\ud558\uac8c \uc815\uc758\ud558\uc138\uc694. \ubaa9\ud45c\uac00 \uc870\uc9c1\uc758 \uc804\ubc18\uc801\uc778 \uc804\ub7b5\uc801 \ube44\uc804\uacfc \uc77c\uce58\ud558\uace0 \uad6c\uccb4\uc801\uc778 \ubb38\uc81c\uc810\uc774\ub098 \uac1c\uc120 \uae30\ud68c\ub97c \ub2e4\ub8e8\uace0 \uc788\ub294\uc9c0 \ud655\uc778\ud558\uc138\uc694.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\ubd80\uc11c \uac04 \ud611\uc5c5:  <\/b><span style=\"font-weight: 400;\">\ub2e4\uc591\ud55c \ubd80\uc11c\uc758 \ub300\ud45c\ub4e4\ub85c \uad50\ucc28 \uae30\ub2a5 \ud300\uc744 \uad6c\uc131\ud558\uc138\uc694. \uc774\ub7ec\ud55c \ub2e4\uc591\uc131\uc740 \uc804\uccb4\uc801\uc778 \uad00\uc810\uc744 \ubcf4\uc7a5\ud558\uace0 \uc870\uc9c1\uc758 \uc5ec\ub7ec \uc601\uc5ed \uac04\uc758 \ud611\uc5c5\uc744 \ucd09\uc9c4\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uc9c1\uc6d0 \ucc38\uc5ec:  <\/b><span style=\"font-weight: 400;\">\ubaa8\ub4e0 \uc9c1\uae09\uc758 \uc9c1\uc6d0\uc744 \ud601\uc2e0 \ud504\ub85c\uc138\uc2a4\uc5d0 \ucc38\uc5ec\uc2dc\ud0a4\uc138\uc694. \ud601\uc2e0 \uc911\uc778 \ud504\ub85c\uc138\uc2a4\uc5d0 \uc9c1\uc811 \ucc38\uc5ec\ud558\uac70\ub098 \uc601\ud5a5\uc744 \ubc1b\ub294 \uc9c1\uc6d0\ub4e4\uc740 \uadc0\uc911\ud55c \uc778\uc0ac\uc774\ud2b8, \uc544\uc774\ub514\uc5b4, \ud53c\ub4dc\ubc31\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uace0\uac1d \uc911\uc2ec \uc911\uc2ec:  <\/b><span style=\"font-weight: 400;\">\ud601\uc2e0 \ud504\ub85c\uc138\uc2a4 \uc804\ubc18\uc5d0 \uac78\uccd0 \uace0\uac1d\uc744 \uc5fc\ub450\uc5d0 \ub450\uc138\uc694. \uace0\uac1d\uc758 \uc694\uad6c, \uae30\ub300, \ubd88\ub9cc \uc0ac\ud56d\uc744 \ud30c\uc545\ud558\uc5ec \ubcc0\uacbd \uc0ac\ud56d\uc774 \uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\uc5d0 \ubd80\ud569\ud558\ub294\uc9c0 \ud655\uc778\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uc9c0\uc18d\uc801\uc778 \ud53c\ub4dc\ubc31 \ub8e8\ud504:  <\/b><span style=\"font-weight: 400;\">\uc9c0\uc18d\uc801\uc778 \ud53c\ub4dc\ubc31 \ub8e8\ud504\ub97c \uad6c\ucd95\ud558\uc5ec \uc9c1\uc6d0, \uace0\uac1d \ubc0f \uae30\ud0c0 \uad00\ub828 \ub2f9\uc0ac\uc790\ub97c \ud3ec\ud568\ud55c \uc774\ud574\uad00\uacc4\uc790\ub85c\ubd80\ud130 \uc778\uc0ac\uc774\ud2b8\ub97c \uc218\uc9d1\ud558\uc138\uc694. \uc815\uae30\uc801\uc778 \ud53c\ub4dc\ubc31\uc740 \ubb38\uc81c\uc640 \uac1c\uc120 \uae30\ud68c\ub97c \ud30c\uc545\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\ub370\uc774\ud130 \uae30\ubc18 \uc758\uc0ac \uacb0\uc815:  <\/b><span style=\"font-weight: 400;\">\ub370\uc774\ud130 \ubd84\uc11d\uc744 \ud65c\uc6a9\ud558\uc5ec \uc758\uc0ac \uacb0\uc815\uc5d0 \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uc138\uc694. \uad00\ub828 \uba54\ud2b8\ub9ad\uacfc \ud575\uc2ec \uc131\uacfc \uc9c0\ud45c(KPI)\ub97c \uc0ac\uc6a9\ud558\uc5ec \ubcc0\uacbd \uc0ac\ud56d\uc758 \uc601\ud5a5\uc744 \uce21\uc815\ud558\uace0 \ucd94\uac00 \ubc18\ubcf5\uc744 \uc548\ub0b4\ud558\uc138\uc694.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uc2e4\ud5d8 \ubc0f \ud504\ub85c\ud1a0\ud0c0\uc774\ud551:  <\/b><span style=\"font-weight: 400;\">\uc2e4\ud5d8\uacfc \ud504\ub85c\ud1a0\ud0c0\uc785 \uc81c\uc791 \ubb38\ud654\ub97c \uc7a5\ub824\ud558\uc138\uc694. \uc804\uccb4 \uad6c\ud604 \uc804\uc5d0 \uc18c\uaddc\ubaa8 \ubc84\uc804\uc758 \ud601\uc2e0\uc744 \ud14c\uc2a4\ud2b8\ud558\uc5ec \uc7a0\uc7ac\uc801\uc778 \ubb38\uc81c\ub97c \ud30c\uc545\ud558\uace0 \uc194\ub8e8\uc158\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uc704\ud5d8 \uad00\ub9ac:  <\/b><span style=\"font-weight: 400;\">\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uacfc \uad00\ub828\ub41c \uc7a0\uc7ac\uc801 \uc704\ud5d8\uc744 \uc608\uce21\ud558\uace0 \uc644\ud654\ud560 \uc218 \uc788\ub294 \uc704\ud5d8 \uad00\ub9ac \uacc4\ud68d\uc744 \uc218\ub9bd\ud558\uc138\uc694. \ub3c4\uc804\uacfc \uc88c\uc808\uc5d0 \ub2a5\ub3d9\uc801\uc73c\ub85c \ub300\ucc98\ud560 \uc900\ube44\ub97c \ud558\uc138\uc694.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uae30\uc220 \ud1b5\ud569:  <\/b><span style=\"font-weight: 400;\">\ud504\ub85c\uc138\uc2a4\ub97c \uac1c\uc120\ud558\uace0 \ud601\uc2e0\uc5d0 \uae30\uc5ec\ud560 \uc218 \uc788\ub294 \uad00\ub828 \uae30\uc220\uc744 \uc218\uc6a9\ud558\uc138\uc694. \uc5ec\uae30\uc5d0\ub294 \uc790\ub3d9\ud654, \ub370\uc774\ud130 \ubd84\uc11d, \uc778\uacf5 \uc9c0\ub2a5 \ubc0f \uae30\ud0c0 \ub514\uc9c0\ud138 \uc194\ub8e8\uc158\uc774 \ud3ec\ud568\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uc560\uc790\uc77c \ubc29\ubc95\ub860:  <\/b><span style=\"font-weight: 400;\">\ud504\ub85c\uc81d\ud2b8 \uad00\ub9ac\ub97c \uc704\ud55c \uc560\uc790\uc77c \ubc29\ubc95\ub860\uc744 \ucc44\ud0dd\ud558\uc138\uc694. \uc560\uc790\uc77c \uc811\uadfc \ubc29\uc2dd\uc740 \uc720\uc5f0\uc131, \uc801\uc751\uc131 \ubc0f \ubc18\ubcf5\uc801\uc778 \uac1c\uc120\uc744 \uac00\ub2a5\ud558\uac8c \ud558\uba70, \uc774\ub294 \uc5ed\ub3d9\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \ud658\uacbd\uc5d0\uc11c \ud2b9\ud788 \uc911\uc694\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\ubcc0\uacbd \uad00\ub9ac:  <\/b><span style=\"font-weight: 400;\">\uc9c1\uc6d0\ub4e4\uc774 \uc0c8\ub85c\uc6b4 \ud504\ub85c\uc138\uc2a4\uc5d0 \uc801\uc751\ud560 \uc218 \uc788\ub3c4\ub85d \ud6a8\uacfc\uc801\uc778 \ubcc0\ud654 \uad00\ub9ac \uc804\ub7b5\uc744 \uad6c\ud604\ud558\uc138\uc694. \uc6d0\ud65c\ud55c \uc804\ud658\uc744 \uc704\ud574 \uba85\ud655\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158, \uad50\uc721, \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uc138\uc694.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\ud504\ub85c\uc138\uc2a4\ub97c \ubb38\uc11c\ud654\ud558\uc138\uc694:  <\/b><span style=\"font-weight: 400;\">\ubcc0\uacbd\uc758 \uadfc\uac70, \ub0b4\ub9b0 \uacb0\uc815, \ub2ec\uc131\ud55c \uacb0\uacfc\ub97c \ud3ec\ud568\ud558\uc5ec \uc804\uccb4 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0 \uc5ec\uc815\uc744 \ubb38\uc11c\ud654\ud558\uc138\uc694. \uc774 \ubb38\uc11c\ub294 \ud5a5\ud6c4 \uc774\ub2c8\uc154\ud2f0\ube0c\ub97c \uc704\ud55c \uadc0\uc911\ud55c \ucc38\uace0 \uc790\ub8cc\uac00 \ub429\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uc131\uacf5\uc744 \ucd95\ud558\ud558\uc138\uc694:  <\/b><span style=\"font-weight: 400;\">\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc744 \ud1b5\ud574 \ub2ec\uc131\ud55c \uc131\uacf5\uacfc \uc774\uc815\ud45c\ub97c \uc778\uc815\ud558\uace0 \ucd95\ud558\ud569\ub2c8\ub2e4. \uc778\uc815\uc744 \ubc1b\uc73c\uba74 \ud601\uc2e0\uc758 \uc911\uc694\uc131\uc774 \uac15\ud654\ub418\uace0 \ud300\uc774 \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\uc744 \ucd94\uad6c\ud558\ub3c4\ub85d \ub3d9\uae30\ub97c \ubd80\uc5ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uc815\uae30\uc801\uc778 \uac80\ud1a0 \ubc0f \uc870\uc815:  <\/b><span style=\"font-weight: 400;\">\uc815\uae30\uc801\uc73c\ub85c \uac80\ud1a0\ud558\uace0 \uc870\uc815\ud560 \uc218 \uc788\ub294 \uc2dc\uc2a4\ud15c\uc744 \uad6c\ucd95\ud558\uc138\uc694. \ube44\uc988\ub2c8\uc2a4 \ud658\uacbd\uc740 \uc5ed\ub3d9\uc801\uc774\uba70, \uc9c0\uc18d\uc801\uc778 \ud3c9\uac00\ub97c \ud1b5\ud574 \ud504\ub85c\uc138\uc2a4\uac00 \uc870\uc9c1\uc758 \ubaa9\ud45c\uc5d0 \ubd80\ud569\ud558\uace0 \ubcc0\ud654\ud558\ub294 \uc0c1\ud669\uc5d0 \ub300\uc751\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\uc774\ub7ec\ud55c \ubaa8\ubc94 \uc0ac\ub840\ub97c \ud1b5\ud569\ud568\uc73c\ub85c\uc368 \uc870\uc9c1\uc740 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc5d0 \ub3c4\uc6c0\uc774 \ub418\ub294 \ud658\uacbd\uc744 \uc870\uc131\ud558\uc5ec \uc9c4\ud654\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \uacfc\uc81c\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud55c \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uacfc \uc801\uc751\ub825\uc744 \ud0a4\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><strong><b>\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694: <a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-experience-cx-innovation\/\">\uace0\uac1d \uacbd\ud5d8(CX) \ud601\uc2e0\uc774\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/a><\/b><\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":72,"featured_media":72690,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3581],"tags":[],"contributor":[3694],"class_list":["post-72689","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-3581","contributor-3694"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc774\ub780 \ubb34\uc5c7\uc778\uac00\uc694? \uc815\uc758, \uc608\uc2dc, \ud504\ub85c\uc138\uc2a4 \ubc0f \ubaa8\ubc94 \uc0ac\ub840<\/title>\n<meta name=\"description\" content=\"\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0\uc740 \ub354 \ub098\uc740 \ud6a8\uc728\uc131, 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