{"id":71917,"date":"2023-09-08T07:12:32","date_gmt":"2023-09-08T11:12:32","guid":{"rendered":"http:\/\/ideascale.com\/%e3%83%96%e3%83%ad%e3%82%b0\/%e9%a1%a7%e5%ae%a2%e3%83%95%e3%82%a3%e3%83%bc%e3%83%89%e3%83%90%e3%83%83%e3%82%af%e7%ae%a1%e7%90%86%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/"},"modified":"2024-02-02T05:53:04","modified_gmt":"2024-02-02T09:53:04","slug":"%e9%a1%a7%e5%ae%a2%e3%83%95%e3%82%a3%e3%83%bc%e3%83%89%e3%83%90%e3%83%83%e3%82%af%e7%ae%a1%e7%90%86%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b","status":"publish","type":"post","link":"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e9%a1%a7%e5%ae%a2%e3%83%95%e3%82%a3%e3%83%bc%e3%83%89%e3%83%90%e3%83%83%e3%82%af%e7%ae%a1%e7%90%86%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08CFM\uff09\u3068\u306f\uff1f \u5b9a\u7fa9\u3001\u30b7\u30b9\u30c6\u30e0\u3001\u30d7\u30ed\u30bb\u30b9\u3001\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right-small:0px;--awb-padding-left-small:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-font-size:22px;\"><p><strong><b>\u76ee\u6b21<\/b><\/strong><\/p>\n<\/div><div class=\"awb-toc-el awb-toc-el--1\" data-awb-toc-id=\"1\" data-awb-toc-options=\"{&quot;allowed_heading_tags&quot;:{&quot;h2&quot;:0},&quot;ignore_headings&quot;:&quot;&quot;,&quot;ignore_headings_words&quot;:&quot;&quot;,&quot;enable_cache&quot;:&quot;yes&quot;,&quot;highlight_current_heading&quot;:&quot;no&quot;,&quot;hide_hidden_titles&quot;:&quot;yes&quot;,&quot;limit_container&quot;:&quot;all&quot;,&quot;select_custom_headings&quot;:&quot;&quot;,&quot;icon&quot;:&quot;fa-flag fas&quot;,&quot;counter_type&quot;:&quot;decimal&quot;}\" style=\"--awb-counter-type:counters(awb-toc, &quot;.&quot;, decimal) &quot;. &quot;;\"><div class=\"awb-toc-el__content\"><ul class=\"awb-toc-el__list awb-toc-el__list--0\"><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_What_is_Customer_Feedback_Management_CFM\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08CFM\uff09\u3068\u306f\uff1f<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Customer_Feedback_Management_System\">\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Customer_Feedback_Management_Process\">\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\u30d7\u30ed\u30bb\u30b9<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_20_Customer_Feedback_Management_Best_Practice\">20 \u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/a><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h2 id=\"toc_What_is_Customer_Feedback_Management_CFM\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08CFM\uff09\u3068\u306f\uff1f<\/h2>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08CFM\uff09\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3084\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3001\u5206\u6790\u3001\u6d3b\u7528\u3059\u308b\u305f\u3081\u306e\u4f53\u7cfb\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u3042\u308a\u3001\u4e00\u9023\u306e\u30d7\u30ed\u30bb\u30b9\u3067\u3042\u308b\u3068\u5b9a\u7fa9\u3055\u308c\u3066\u3044\u308b\u3002 CFM\u306e\u4e3b\u306a\u76ee\u7684\u306f\u3001\u9867\u5ba2\u306e\u7d4c\u9a13\u3001\u610f\u898b\u3001\u55dc\u597d\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u53ce\u96c6\u3057\u3001\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u7dcf\u5408\u7684\u306a\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3067\u3042\u308b\u3002  <\/span><\/p>\n<p><strong>\u3053\u3053\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u91cd\u8981\u306a\u5074\u9762\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\uff1a<\/strong><\/p>\n<ul>\n<li><b>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30b3\u30ec\u30af\u30b7\u30e7\u30f3  <\/b><span style=\"font-weight: 400;\">CFM\u3067\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d5\u30a9\u30fc\u30e0\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30ec\u30d3\u30e5\u30fc\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u4e0a\u306e\u30b3\u30e1\u30f3\u30c8\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u76f4\u63a5\u306e\u4f1a\u8a71\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u3002 \u8907\u6570\u306e\u60c5\u5831\u6e90\u304b\u3089\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5305\u62ec\u7684\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u5206\u6790\uff1a<\/b><span style=\"font-weight: 400;\"> \u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u96c6\u307e\u3063\u305f\u3089\u3001\u50be\u5411\u3084\u30d1\u30bf\u30fc\u30f3\u3001\u6539\u5584\u304c\u5fc5\u8981\u306a\u5206\u91ce\u3092\u7279\u5b9a\u3059\u308b\u305f\u3081\u306b\u5206\u6790\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3002 \u3053\u306e\u5206\u6790\u306b\u306f\u591a\u304f\u306e\u5834\u5408\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u5206\u985e\u3001\u611f\u60c5\u5206\u6790\u3001\u518d\u767a\u3059\u308b\u554f\u984c\u3084\u61f8\u5ff5\u306e\u7279\u5b9a\u304c\u542b\u307e\u308c\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf<\/b><span style=\"font-weight: 400;\"> CFM\u306f\u3001<a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304b\u3089<\/a>\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u3092\u5f15\u304d\u51fa\u3059\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u308b\u3002 \u3053\u308c\u306f\u3001\u9867\u5ba2\u306e\u30b3\u30e1\u30f3\u30c8\u3084\u610f\u898b\u3092\u5177\u4f53\u7684\u306a\u6539\u5584\u30b9\u30c6\u30c3\u30d7\u306b\u5909\u63db\u3059\u308b\u3053\u3068\u3092\u610f\u5473\u3059\u308b\u3002 \u4f01\u696d\u306f\u3053\u308c\u3089\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5229\u7528\u3057\u3066\u3001\u88fd\u54c1\u306e\u5f37\u5316\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u3001\u30d7\u30ed\u30bb\u30b9\u306e\u5909\u66f4\u306b\u3064\u3044\u3066\u3001\u5341\u5206\u306a\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3046\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u7d99\u7d9a\u7684\u306a\u6539\u5584\uff1a  <\/b><span style=\"font-weight: 400;\">CFM\u306f\u7d99\u7d9a\u7684\u306a\u30d7\u30ed\u30bb\u30b9\u3067\u3042\u308b\u3002 \u305d\u306e\u305f\u3081\u306b\u306f\u3001\u9867\u5ba2\u306e\u58f0\u306b\u7d76\u3048\u305a\u8033\u3092\u50be\u3051\u3001\u5909\u5316\u3059\u308b\u30cb\u30fc\u30ba\u3084\u671f\u5f85\u306b\u9069\u5fdc\u3057\u3066\u3044\u304f\u3053\u3068\u304c\u5fc5\u8981\u3060\u3002 \u4f01\u696d\u306f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u4f7f\u3063\u3066\u6226\u7565\u3092\u7df4\u308a\u76f4\u3057\u3001\u6642\u9593\u3092\u304b\u3051\u3066\u7e70\u308a\u8fd4\u3057\u6539\u5584\u3092\u884c\u3046\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u30af\u30ed\u30fc\u30ba\u30c9\u30fb\u30eb\u30fc\u30d7\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\uff1a<\/b><span style=\"font-weight: 400;\"> \u30af\u30ed\u30fc\u30ba\u30c9\u30fb\u30eb\u30fc\u30d7\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30b7\u30b9\u30c6\u30e0\u3067\u306f\u3001\u4f01\u696d\u306f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u306e\u61f8\u5ff5\u306b\u5bfe\u51e6\u3057\u305f\u308a\u3001\u80af\u5b9a\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u8a8d\u3081\u308b\u305f\u3081\u306b\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3092\u884c\u3046\u3002 \u3053\u308c\u306f\u9867\u5ba2\u6e80\u8db3\u3078\u306e\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u3092\u793a\u3059\u3082\u306e\u3067\u3042\u308a\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306e\u69cb\u7bc9\u306b\u5f79\u7acb\u3064\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\uff1a<\/b><span style=\"font-weight: 400;\">\u9867\u5ba2\u3092\u5dfb\u304d\u8fbc\u3093\u3067\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u96c6\u3081\u3001\u6539\u5584\u30d7\u30ed\u30bb\u30b9\u306b\u53c2\u52a0\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u610f\u8b58\u3092\u80b2\u307f\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u6e2c\u5b9a\u3068\u6307\u6a19\uff1a<\/b><span style=\"font-weight: 400;\"> \u4f01\u696d\u306f\u591a\u304f\u306e\u5834\u5408\u3001CFM\u306e\u53d6\u308a\u7d44\u307f\u306e\u52b9\u679c\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u3001\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u3084\u8a55\u4fa1\u6307\u6a19\u3092\u4f7f\u7528\u3059\u308b\u3002 \u3053\u308c\u3089\u306e\u6307\u6a19\u306b\u306f\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09\u30b9\u30b3\u30a2\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30d5\u30a9\u30fc\u30c8\u30fb\u30b9\u30b3\u30a2\uff08CES\uff09\u306a\u3069\u304c\u542b\u307e\u308c\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3068\u30c4\u30fc\u30eb\uff1a<\/b><span style=\"font-weight: 400;\"> \u591a\u304f\u306e\u4f01\u696d\u306f\u3001CFM\u306e\u305f\u3081\u306e\u7279\u5225\u306a\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3084\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3057\u3066\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6\u3001\u5206\u6790\u3001\u5831\u544a\u30d7\u30ed\u30bb\u30b9\u3092\u5408\u7406\u5316\u3057\u3066\u3044\u308b\u3002 \u3053\u308c\u3089\u306e\u30c4\u30fc\u30eb\u306f\u3001\u8abf\u67fb\u306e\u81ea\u52d5\u5316\u3001\u5927\u898f\u6a21\u306a\u30c7\u30fc\u30bf\u30bb\u30c3\u30c8\u306e\u5206\u6790\u3001\u30ec\u30dd\u30fc\u30c8\u306e\u4f5c\u6210\u306b\u5f79\u7acb\u3064\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u5f93\u696d\u54e1\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3068\u95a2\u4e0e\uff1a<\/b><span style=\"font-weight: 400;\"> \u9867\u5ba2\u3068\u63a5\u3059\u308b\u5f93\u696d\u54e1\u306f\u3001CFM\u306b\u304a\u3044\u3066\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u3066\u3044\u308b\u3002 \u5f7c\u3089\u306f\u3001\u52b9\u679c\u7684\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306e\u8a13\u7df4\u3092\u53d7\u3051\u3001\u7d44\u7e54\u5185\u306e\u95a2\u9023\u30c1\u30fc\u30e0\u306b\u9867\u5ba2\u306e\u6d1e\u5bdf\u3092\u4f1d\u3048\u308b\u3088\u3046\u5968\u52b1\u3055\u308c\u308b\u5fc5\u8981\u304c\u3042\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u30c7\u30fc\u30bf\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9 <\/b><span style=\"font-weight: 400;\"><a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/a>\u30c7\u30fc\u30bf\u3092\u614e\u91cd\u306b\u53d6\u308a\u6271\u3044\u3001\u30c7\u30fc\u30bf\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u898f\u5236\u3092\u9075\u5b88\u3057\u3001\u9867\u5ba2\u60c5\u5831\u3092\u4fdd\u8b77\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u52b9\u679c\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306e\u5897\u52a0\u3001\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306e\u6539\u5584\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002 \u9867\u5ba2\u306e\u58f0\u306b\u8033\u3092\u50be\u3051\u3001\u305d\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u3044\u3066\u884c\u52d5\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u7af6\u4e89\u306e\u6fc0\u3057\u3044\u5e02\u5834\u306b\u9069\u5fdc\u3057\u3001\u7e41\u6804\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/p>\n<h2 id=\"toc_Customer_Feedback_Management_System\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0<\/h2>\n<p><img decoding=\"async\" class=\"lazyload aligncenter wp-image-58670 size-fusion-600\" src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Feedback-Management-descriptive-1-600x830.jpg\" data-orig-src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Feedback-Management-descriptive-1-600x830.jpg\" alt=\"\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\" width=\"600\" height=\"830\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27600%27%20height%3D%27830%27%20viewBox%3D%270%200%20600%20830%27%3E%3Crect%20width%3D%27600%27%20height%3D%27830%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Feedback-Management-descriptive-1-200x277.jpg 200w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Feedback-Management-descriptive-1-217x300.jpg 217w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Feedback-Management-descriptive-1-400x553.jpg 400w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Feedback-Management-descriptive-1-600x830.jpg 600w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Feedback-Management-descriptive-1.jpg 715w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff08CFMS\uff09\u306f\u3001\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6\u3001\u5206\u6790\u3001\u7ba1\u7406\u3092\u5bb9\u6613\u306b\u3059\u308b\u305f\u3081\u306b\u8a2d\u8a08\u3055\u308c\u305f\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u307e\u305f\u306f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002 \u69d8\u3005\u306a\u30bd\u30fc\u30b9\u304b\u3089\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3001\u9867\u5ba2\u306e\u6d1e\u5bdf\u306b\u57fa\u3065\u3044\u3066\u884c\u52d5\u3092\u8d77\u3053\u3059\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3068\u6a5f\u80fd\u3092\u4f01\u696d\u306b\u63d0\u4f9b\u3059\u308b\u3002 \u3053\u3053\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30b7\u30b9\u30c6\u30e0\u306b\u4e00\u822c\u7684\u306b\u898b\u3089\u308c\u308b\u4e3b\u306a\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u3068\u6a5f\u80fd\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\uff1a<\/span><\/p>\n<p><b>1.\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6<\/b><span style=\"font-weight: 400;\"> CFMS\u306f\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u8abf\u67fb\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u306b\u3088\u308b\u30ea\u30af\u30a8\u30b9\u30c8\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d5\u30a9\u30fc\u30e0\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u30a2\u30d7\u30ea\u5185\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d7\u30ed\u30f3\u30d7\u30c8\u306a\u3069\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u307e\u305f\u3001\u96fb\u8a71\u3084\u5bfe\u9762\u3067\u306e\u5bfe\u8a71\u306e\u3088\u3046\u306a\u30aa\u30d5\u30e9\u30a4\u30f3\u306e\u60c5\u5831\u6e90\u304b\u3089\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u308b\u3053\u3068\u3082\u3067\u304d\u308b\u3002<\/span><\/p>\n<p><b>2.\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u306e\u7d71\u5408\uff1a  <\/b><span style=\"font-weight: 400;\">\u3055\u307e\u3056\u307e\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30fb\u30c1\u30e3\u30cd\u30eb\u3084\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3068\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u3059\u3079\u3066\u306e\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u304b\u3089\u5305\u62ec\u7684\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u53ce\u96c6\u3055\u308c\u307e\u3059\u3002 \u3053\u308c\u306b\u306f\u3001E\u30e1\u30fc\u30eb\u3001\u30a6\u30a7\u30d6\u3001\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306a\u3069\u304c\u542b\u307e\u308c\u308b\u3002<\/span><\/p>\n<p><b>3.\u8abf\u67fb\u306e\u30c7\u30b6\u30a4\u30f3\u3068\u914d\u5e03  <\/b><span style=\"font-weight: 400;\">CFMS\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u8abf\u67fb\u3084\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u591a\u3044\u3002 \u4f01\u696d\u306f\u3001\u7279\u5b9a\u306e\u30cb\u30fc\u30ba\u3084\u30bf\u30fc\u30b2\u30c3\u30c8\u3068\u3059\u308b\u9867\u5ba2\u5c64\u306b\u5408\u308f\u305b\u3066\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><b>4.\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\uff1a <\/b><span style=\"font-weight: 400;\">CFMS\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u4e2d\u306b\u306f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u3092\u63d0\u4f9b\u3059\u308b\u3082\u306e\u3082\u3042\u308a\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u611f\u60c5\u3084\u610f\u898b\u304c\u8868\u660e\u3055\u308c\u308b\u3068\u3059\u3050\u306b\u305d\u308c\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/p>\n<p><b>5.\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u5206\u6790\uff1a  <\/b><span style=\"font-weight: 400;\">\u3053\u306e\u30b7\u30b9\u30c6\u30e0\u306b\u306f\u901a\u5e38\u3001\u5206\u6790\u30c4\u30fc\u30eb\u3084\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u304c\u542b\u307e\u308c\u3066\u304a\u308a\u3001\u4f01\u696d\u304c\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30c7\u30fc\u30bf\u3092\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3002 \u6a5f\u80fd\u306b\u306f\u3001\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u3001\u30c6\u30ad\u30b9\u30c8\u30de\u30a4\u30cb\u30f3\u30b0\u3001\u30ad\u30fc\u30ef\u30fc\u30c9\u30bf\u30b0\u4ed8\u3051\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5206\u985e\u3059\u308b\u6a5f\u80fd\u306a\u3069\u304c\u3042\u308b\u3002<\/span><\/p>\n<p><b>6.\u30ec\u30dd\u30fc\u30c8\u3068\u53ef\u8996\u5316\uff1a<\/b><span style=\"font-weight: 400;\"> CFMS\u306f\u3001\u30ec\u30dd\u30fc\u30c8\u3084\u30d3\u30b8\u30e5\u30a2\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u4f5c\u6210\u3057\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30c7\u30fc\u30bf\u3092\u660e\u78ba\u3067\u5b9f\u7528\u7684\u306a\u30d5\u30a9\u30fc\u30de\u30c3\u30c8\u3067\u63d0\u793a\u3057\u307e\u3059\u3002 \u4f01\u696d\u306f\u3001\u50be\u5411\u3092\u8ffd\u8de1\u3057\u3001\u30b5\u30de\u30ea\u30fc\u3092\u8868\u793a\u3057\u3001\u7279\u5b9a\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u8a73\u7d30\u3092\u30c9\u30ea\u30eb\u30c0\u30a6\u30f3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><b>7.\u30a2\u30e9\u30fc\u30c8\u3068\u901a\u77e5<\/b><span style=\"font-weight: 400;\"> \u4f01\u696d\u306f\u30a2\u30e9\u30fc\u30c8\u3084\u901a\u77e5\u3092\u8a2d\u5b9a\u3057\u3001\u91cd\u8981\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3084\u7279\u5b9a\u306e\u6761\u4ef6\u304c\u6e80\u305f\u3055\u308c\u305f\u5834\u5408\u306b\u901a\u77e5\u3092\u53d7\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u4f8b\u3048\u3070\u3001<a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3067<\/a>\u5426\u5b9a\u7684\u306a\u611f\u60c5\u304c\u691c\u51fa\u3055\u308c\u305f\u3068\u304d\u306b\u30a2\u30e9\u30fc\u30c8\u3092\u53d7\u4fe1\u3059\u308b\u3002<\/span><\/p>\n<p><b>8.\u30af\u30ed\u30fc\u30ba\u30c9\u30fb\u30eb\u30fc\u30d7\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/b><span style=\"font-weight: 400;\">\u591a\u304f\u306eCFMS\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001<a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b<\/a>\u5bfe\u5fdc\u3057\u3001\u61f8\u5ff5\u4e8b\u9805\u306b\u5bfe\u51e6\u3057\u3001\u554f\u984c\u304c\u89e3\u6c7a\u3055\u308c\u305f\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u305f\u3081\u306b\u9867\u5ba2\u3092\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30eb\u30fc\u30d7\u3092\u9589\u3058\u308b\u30d7\u30ed\u30bb\u30b9\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><b>9.CRM\u3084\u305d\u306e\u4ed6\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\uff1a<\/b><span style=\"font-weight: 400;\">\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff08CRM\uff09\u30b7\u30b9\u30c6\u30e0\u3084\u305d\u306e\u4ed6\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30c4\u30fc\u30eb\u3068\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30c7\u30fc\u30bf\u3092\u9867\u5ba2\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3084\u305d\u306e\u4ed6\u306e\u95a2\u9023\u60c5\u5831\u3068\u30ea\u30f3\u30af\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/p>\n<p><b>10.\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\uff1a <\/b><span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3084\u55dc\u597d\u306b\u57fa\u3065\u3044\u3066\u9867\u5ba2\u3092\u30bb\u30b0\u30e1\u30f3\u30c8\u5316\u3067\u304d\u308b\u305f\u3081\u3001\u4f01\u696d\u306f\u7279\u5b9a\u306e\u9867\u5ba2\u30b0\u30eb\u30fc\u30d7\u306b\u5408\u308f\u305b\u305f\u5bfe\u5fdc\u3084\u884c\u52d5\u3092\u3068\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/p>\n<p><b>11.\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\uff1a <\/b><span style=\"font-weight: 400;\">CFMS\u306b\u306f\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2(NPS)\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6(CSAT)\u3001\u9867\u5ba2\u52aa\u529b\u30b9\u30b3\u30a2(CES)\u306a\u3069\u306e\u6e2c\u5b9a\u6307\u6a19\u304c\u7d44\u307f\u8fbc\u307e\u308c\u3066\u3044\u308b\u3053\u3068\u304c\u591a\u304f\u3001\u5168\u4f53\u7684\u306a\u9867\u5ba2\u611f\u60c5\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/p>\n<p><b>12.\u30c7\u30fc\u30bf\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9  <\/b><span style=\"font-weight: 400;\">\u6a5f\u5bc6\u6027\u306e\u9ad8\u3044\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u4fdd\u8b77\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u5f37\u56fa\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u6a5f\u80fd\u304c\u6b20\u304b\u305b\u306a\u3044\u3002 CFMS\u306f\u30c7\u30fc\u30bf\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u898f\u5236\u3092\u9075\u5b88\u3057\u3001\u30c7\u30fc\u30bf\u306e\u6697\u53f7\u5316\u3068\u5b89\u5168\u306a\u30b9\u30c8\u30ec\u30fc\u30b8\u3092\u63d0\u4f9b\u3059\u3079\u304d\u3067\u3042\u308b\u3002<\/span><\/p>\n<p><b>13.\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3068\u62e1\u5f35\u6027\uff1a <\/b><span style=\"font-weight: 400;\">CFMS\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u7279\u5b9a\u306e\u30d3\u30b8\u30cd\u30b9\u30fb\u30cb\u30fc\u30ba\u306b\u9069\u5fdc\u3067\u304d\u308b\u3088\u3046\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u3067\u3042\u308b\u3079\u304d\u3067\u3042\u308a\u3001\u307e\u305f\u3001\u5897\u5927\u3059\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30c7\u30fc\u30bf\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u3067\u3042\u308b\u3079\u304d\u3067\u3042\u308b\u3002<\/span><\/p>\n<p><b>14.\u30e6\u30fc\u30b6\u30fc\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\uff1a<\/b><span style=\"font-weight: 400;\">\u30e6\u30fc\u30b6\u30fc\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u306f\u3001\u7d44\u7e54\u5168\u4f53\u306e\u5f93\u696d\u54e1\u304c\u7c21\u5358\u306b\u30b7\u30b9\u30c6\u30e0\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3001\u4f7f\u7528\u3067\u304d\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><b>15.\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u50be\u5411\u3068\u6d1e\u5bdf\uff1a<\/b><span style=\"font-weight: 400;\">\u30b7\u30b9\u30c6\u30e0\u306f\u3001<a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/a>\u30c7\u30fc\u30bf\u306e\u9577\u671f\u7684\u50be\u5411\u3001\u30d1\u30bf\u30fc\u30f3\u3001\u76f8\u95a2\u95a2\u4fc2\u3092\u7279\u5b9a\u3059\u308b\u305f\u3081\u306e\u9ad8\u5ea6\u306a\u5206\u6790\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30d7\u30ed\u30bb\u30b9\u3092\u4e00\u5143\u5316\u3057\u3066\u5408\u7406\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u9867\u5ba2\u306e\u58f0\u306b\u8033\u3092\u50be\u3051\u3001\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3044\u3001\u6700\u7d42\u7684\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u5bb9\u6613\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span data-sheets-value=\"{'1':2,'2':'Learn more: What is Customer Satisfaction Research?'}\" data-sheets-userformat=\"{'2':1071745,'3':{'1':0},'10':2,'12':0,'14':{'1':3,'3':1},'15':'Arial','17':1,'23':1}\" data-sheets-textstyleruns=\"{'1':0}\uee10{'1':12,'2':{'2':{'1':2,'2':1136076},'9':1}}\" data-sheets-hyperlinkruns=\"{'1':12,'2':'http:\/\/ideascale.com\/blog\/what-is-customer-satisfaction-research\/'}\uee10{'1':51}\"><b>\u8a73\u7d30\u306f\u3053\u3061\u3089<a class=\"in-cell-link\" href=\"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e8%aa%bf%e6%9f%bb%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%ef%bc%9f\/\" rel=\"noopener\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3068\u306f<\/a><\/b><\/span><\/p>\n<h2 id=\"toc_Customer_Feedback_Management_Process\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\u30d7\u30ed\u30bb\u30b9<\/h2>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08CFM\uff09\u30d7\u30ed\u30bb\u30b9\u3068\u306f\u3001\u4f01\u696d\u304c<a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092<\/a>\u52b9\u679c\u7684\u306b\u53ce\u96c6\u3001\u5206\u6790\u3001\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306e\u69cb\u9020\u5316\u3055\u308c\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u3042\u308b\u3002 \u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u305d\u3057\u3066\u5168\u4f53\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\u306b\u6d3b\u7528\u3055\u308c\u308b\u3088\u3046\u3001\u3044\u304f\u3064\u304b\u306e\u91cd\u8981\u306a\u30b9\u30c6\u30c3\u30d7\u3092\u8e0f\u3080\u3002 \u5178\u578b\u7684\u306aCFM\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u7d39\u4ecb\u3057\u3088\u3046\uff1a<\/span><\/p>\n<p><b>1.\u30c7\u30fc\u30bf\u53ce\u96c6<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u60c5\u5831\u6e90\uff1a\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d5\u30a9\u30fc\u30e0\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30ec\u30d3\u30e5\u30fc\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u4e0a\u306e\u30b3\u30e1\u30f3\u30c8\u3001E\u30e1\u30fc\u30eb\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u306e\u3084\u308a\u3068\u308a\u306a\u3069\u3001<a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e<\/a>\u3055\u307e\u3056\u307e\u306a\u60c5\u5831\u6e90\u3092\u7279\u5b9a\u3059\u308b\u3002 \u8907\u6570\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u304b\u3089\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u53ce\u96c6\u3055\u308c\u308b\u3088\u3046\u306b\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30c1\u30e3\u30f3\u30cd\u30eb\uff1a\u30a6\u30a7\u30d6\u30d5\u30a9\u30fc\u30e0\u3001E\u30e1\u30fc\u30eb\u8abf\u67fb\u3001\u96fb\u8a71\u3001\u76f4\u63a5\u306e\u5bfe\u8a71\u306a\u3069\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u30c1\u30e3\u30cd\u30eb\u3092\u6c7a\u5b9a\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u7a2e\u985e\uff1a\u80af\u5b9a\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3001\u5426\u5b9a\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3001\u63d0\u6848\u3001\u7279\u5b9a\u306e\u554f\u984c\u3084\u82e6\u60c5\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30bf\u30a4\u30d7\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5206\u985e\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<p><b>2.\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u4ed5\u7d44\u307f\u3092\u8a2d\u8a08\u3059\u308b\uff1a\u660e\u78ba\u304b\u3064\u7c21\u6f54\u3067\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u76ee\u7684\u306b\u5408\u3063\u305f\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d5\u30a9\u30fc\u30e0\u3092\u4f5c\u6210\u3059\u308b\u3002 \u8cea\u554f\u306f\u3001\u5b9f\u7528\u7684\u306a\u56de\u7b54\u3092\u5f15\u304d\u51fa\u3059\u3088\u3046\u306b\u69cb\u6210\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u914d\u5e03\u3059\u308b\uff1a\u9078\u629e\u3057\u305f\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d5\u30a9\u30fc\u30e0\u3092\u914d\u5e03\u3057\u3001\u9867\u5ba2\u304c\u7c21\u5358\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3002 \u81ea\u52d5\u5316\u3055\u308c\u305fE\u30e1\u30fc\u30eb\u3067\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u3084\u3001\u30a2\u30d7\u30ea\u5185\u3067\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u691c\u8a0e\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u53ce\u96c6\uff1a\u5373\u5ea7\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u308b\u305f\u3081\u306b\u3001\u30c1\u30e3\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u3084\u30c7\u30b8\u30bf\u30eb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u5185\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30dc\u30bf\u30f3\u306a\u3069\u3001\u9867\u5ba2\u304c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u611f\u60f3\u3092\u5171\u6709\u3067\u304d\u308b\u4ed5\u7d44\u307f\u3092\u63d0\u4f9b\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<p><b>3.\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u5206\u6790<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30c7\u30fc\u30bf\u51e6\u7406\uff1a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u3001\u5b89\u5168\u304b\u3064\u6574\u7406\u3055\u308c\u305f\u65b9\u6cd5\u3067\u4e00\u5143\u7ba1\u7406\u3059\u308b\u3002 \u6280\u8853\u3084\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3057\u3001\u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u3068\u51e6\u7406\u3092\u81ea\u52d5\u5316\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\uff1a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5206\u6790\u3057\u3001\u80af\u5b9a\u7684\u3001\u4e2d\u7acb\u7684\u3001\u5426\u5b9a\u7684\u306a\u611f\u60c5\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002 \u30c6\u30ad\u30b9\u30c8\u5206\u6790\u30c4\u30fc\u30eb\u306f\u3001\u69cb\u9020\u5316\u3055\u308c\u3066\u3044\u306a\u3044\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304b\u3089\u6d1e\u5bdf\u3092\u5f15\u304d\u51fa\u3059\u306e\u306b\u5f79\u7acb\u3064\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u5206\u985e\uff1a\u30c6\u30fc\u30de\u3001\u30c8\u30d4\u30c3\u30af\u3001\u307e\u305f\u306f\u554f\u984c\u306b\u57fa\u3065\u3044\u3066\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5206\u985e\u3059\u308b\u3002 \u30bf\u30b0\u3084\u30e9\u30d9\u30eb\u3092\u4f5c\u6210\u3057\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5206\u985e\u3057\u3066\u5206\u6790\u306b\u5f79\u7acb\u3066\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u6839\u672c\u539f\u56e0\u306e\u5206\u6790\uff1a\u5426\u5b9a\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3084\u7e70\u308a\u8fd4\u3057\u767a\u751f\u3059\u308b\u554f\u984c\u306b\u3064\u3044\u3066\u306f\u3001\u3088\u308a\u6df1\u304f\u6398\u308a\u4e0b\u3052\u3066\u3001\u5bfe\u51e6\u3059\u3079\u304d\u6839\u672c\u539f\u56e0\u3092\u7279\u5b9a\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<p><b>4.\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u5831\u544a<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u8996\u899a\u5316\uff1a\u30c1\u30e3\u30fc\u30c8\u3001\u30b0\u30e9\u30d5\u3001\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u4f7f\u7528\u3057\u3066\u3001\u4e3b\u8981\u306a\u6d1e\u5bdf\u3084\u50be\u5411\u3092\u5f37\u8abf\u3057\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30c7\u30fc\u30bf\u3092\u6d88\u5316\u3057\u3084\u3059\u3044\u5f62\u5f0f\u3067\u8868\u793a\u3057\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">KPI\u3068\u6307\u6a19\uff1a\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30d5\u30a9\u30fc\u30c8\u30fb\u30b9\u30b3\u30a2\uff08CES\uff09\u306a\u3069\u306e\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u3092\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u542b\u3081\u3001\u5168\u4f53\u7684\u306a\u9867\u5ba2\u611f\u60c5\u3092\u6e2c\u5b9a\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\uff1a\u8abf\u67fb\u7d50\u679c\u3092\u307e\u3068\u3081\u3001\u7d44\u7e54\u5185\u306e\u95a2\u9023\u90e8\u7f72\u3084\u30c1\u30fc\u30e0\u306b\u5b9f\u7528\u7684\u306a\u63d0\u6848\u3092\u884c\u3046\u3002<\/span><\/li>\n<\/ul>\n<p><b>5.\u884c\u52d5\u3068\u6c7a\u8b70<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u512a\u5148\u9806\u4f4d\u4ed8\u3051\uff1a\u5206\u6790\u306b\u57fa\u3065\u304d\u3001\u6539\u5584\u3068\u5bfe\u7b56\u306e\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u308b\u3002 \u9867\u5ba2\u6e80\u8db3\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u91cd\u8981\u306a\u554f\u984c\u3078\u306e\u5bfe\u51e6\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30eb\u30fc\u30d7\u306e\u9589\u9396\uff1a\u9867\u5ba2\u306b\u5bfe\u5fdc\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u3092\u5c0e\u5165\u3057\u3001\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u78ba\u8a8d\u3057\u3001\u9867\u5ba2\u306e\u61f8\u5ff5\u306b\u5bfe\u51e6\u3059\u308b\u305f\u3081\u306b\u53d6\u3089\u308c\u305f\u63aa\u7f6e\u3092\u4f1d\u3048\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u7d99\u7d9a\u7684\u6539\u5584\uff1a<a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u9867\u5ba2\u304b\u3089\u306e<\/a>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u306e\u304d\u3063\u304b\u3051\u3068\u3057\u3066\u6d3b\u7528\u3059\u308b\u3002 \u5909\u5316\u3059\u308b\u9867\u5ba2\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u3001\u30d7\u30ed\u30bb\u30b9\u3001\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u53cd\u5fa9\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<p><b>6.\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3068\u6e2c\u5b9a<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u8ffd\u8de1\uff1a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u50be\u5411\u3084\u7d4c\u5e74\u5909\u5316\u3092\u7d99\u7d9a\u7684\u306b\u76e3\u8996\u30fb\u8ffd\u8de1\u3002 \u53d6\u3063\u305f\u884c\u52d5\u304c\u9867\u5ba2\u6e80\u8db3\u306b\u671b\u307e\u3057\u3044\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u6307\u6a19\uff1a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u6307\u6a19\u3068KPI\u3092\u5b9a\u671f\u7684\u306b\u898b\u76f4\u3057\u3001CFM\u306e\u53d6\u308a\u7d44\u307f\u306e\u52b9\u679c\u3092\u8a55\u4fa1\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<p><b>7.\u5f93\u696d\u54e1\u306e\u7814\u4fee\u3068\u95a2\u4e0e<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u5f93\u696d\u54e1\u306e\u53c2\u52a0\uff1a\u9867\u5ba2\u3068\u63a5\u3059\u308b\u5f93\u696d\u54e1\u3092\u8a13\u7df4\u3057\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6\u3068\u89e3\u6c7a\u306e\u30d7\u30ed\u30bb\u30b9\u306b\u53c2\u52a0\u3055\u305b\u308b\u3002 \u7d44\u7e54\u5185\u306b\u9867\u5ba2\u4e2d\u5fc3\u306e\u6587\u5316\u3092\u5968\u52b1\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<p><b>8.\u30c7\u30fc\u30bf\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30c7\u30fc\u30bf\u4fdd\u8b77\uff1a<a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/a>\u30c7\u30fc\u30bf\u304c\u30c7\u30fc\u30bf\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u898f\u5236\u3092\u9075\u5b88\u3057\u3066\u53d6\u308a\u6271\u308f\u308c\u3001\u9867\u5ba2\u60c5\u5831\u304c\u5b89\u5168\u306b\u4fdd\u8b77\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<p><b>9.\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30eb\u30fc\u30d7\u306e\u9589\u9396<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\uff1a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u63d0\u4f9b\u3057\u305f\u9867\u5ba2\u306b\u9023\u7d61\u3092\u53d6\u308a\u3001\u61f8\u5ff5\u4e8b\u9805\u304c\u89e3\u6c7a\u3055\u308c\u305f\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3001\u89e3\u6c7a\u306b\u95a2\u3059\u308b\u7d4c\u9a13\u306b\u3064\u3044\u3066\u8ffd\u52a0\u306e\u610f\u898b\u3092\u53ce\u96c6\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<p><b>10.\u6587\u66f8\u5316\u3068\u5831\u544a<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u6587\u66f8\u5316\uff1a\u5c06\u6765\u306e\u53c2\u7167\u3068\u5206\u6790\u306e\u305f\u3081\u306b\u3001<a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/a>\u3001\u5b9f\u65bd\u3057\u305f\u63aa\u7f6e\u3001\u304a\u3088\u3073\u305d\u306e\u7d50\u679c\u3092\u3059\u3079\u3066\u8a18\u9332\u3057\u3066\u304a\u304f\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u5831\u544aCFM\u306e\u53d6\u308a\u7d44\u307f\u306e\u9032\u6357\u72b6\u6cc1\u3092\u5b9a\u671f\u7684\u306b\u30ea\u30fc\u30c0\u30fc\u3084\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u306b\u5831\u544a\u3057\u3001\u6539\u5584\u70b9\u3092\u793a\u3057\u3001<a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e<\/a>\u4fa1\u5024\u3092\u5b9f\u8a3c\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u7d71\u5408\uff1a\u7d44\u7e54\u306e\u610f\u601d\u6c7a\u5b9a\u30d7\u30ed\u30bb\u30b9\u3001\u88fd\u54c1\u958b\u767a\u3001\u30b5\u30fc\u30d3\u30b9\u5f37\u5316\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u6d1e\u5bdf\u3092\u7d71\u5408\u3057\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u3068\u9867\u5ba2\u6e80\u8db3\u3092\u4fc3\u9032\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u660e\u78ba\u306b\u5b9a\u7fa9\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30d7\u30ed\u30bb\u30b9\u306b\u5f93\u3046\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u30fb\u5206\u6790\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u306e\u61f8\u5ff5\u306b\u5bfe\u51e6\u3057\u3001\u5168\u4f53\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u7a4d\u6975\u7684\u306a\u624b\u6bb5\u3092\u8b1b\u3058\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u3053\u306e\u53cd\u5fa9\u30d7\u30ed\u30bb\u30b9\u306f\u3001\u3088\u308a\u5f37\u56fa\u306a\u9867\u5ba2\u95a2\u4fc2\u3092\u7bc9\u304d\u3001\u696d\u7e3e\u3092\u5411\u4e0a\u3055\u305b\u308b\u306e\u306b\u5f79\u7acb\u3064\u3002<\/span><\/p>\n<p><span data-sheets-value=\"{'1':2,'2':'Learn more: What is Market Research Analysis?'}\" data-sheets-userformat=\"{'2':1071745,'3':{'1':0},'10':2,'12':0,'14':{'1':3,'3':1},'15':'Arial','17':1,'23':1}\" data-sheets-textstyleruns=\"{'1':0}\uee10{'1':12,'2':{'2':{'1':2,'2':1136076},'9':1}}\" data-sheets-hyperlinkruns=\"{'1':12,'2':'http:\/\/ideascale.com\/blog\/what-is-market-research-analysis\/'}\uee10{'1':45}\"><b>\u3082\u3063\u3068\u8a73\u3057\u304f<a class=\"in-cell-link\" href=\"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e5%b8%82%e5%a0%b4%e5%88%86%e6%9e%90%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%ef%bc%9f\/\" rel=\"noopener\">\u5e02\u5834\u8abf\u67fb\u5206\u6790\u3068\u306f\uff1f<\/a><\/b><\/span><\/p>\n<h2 id=\"toc_20_Customer_Feedback_Management_Best_Practice\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">20 \u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/h2>\n<p><img decoding=\"async\" class=\"lazyload aligncenter wp-image-58671 size-fusion-600\" src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Feedback-Management-descriptive-2-600x422.jpg\" data-orig-src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Feedback-Management-descriptive-2-600x422.jpg\" alt=\"\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\" width=\"600\" height=\"422\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27600%27%20height%3D%27422%27%20viewBox%3D%270%200%20600%20422%27%3E%3Crect%20width%3D%27600%27%20height%3D%27422%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Feedback-Management-descriptive-2-200x141.jpg 200w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Feedback-Management-descriptive-2-300x211.jpg 300w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Feedback-Management-descriptive-2-400x281.jpg 400w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Feedback-Management-descriptive-2-600x422.jpg 600w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Feedback-Management-descriptive-2.jpg 715w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08CFM\uff09\u306e\u30d9\u30b9\u30c8\u30fb\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u306f\u3001<a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092<\/a>\u52b9\u679c\u7684\u306b\u53ce\u96c6\u3001\u5206\u6790\u3001\u6d3b\u7528\u3057\u3001\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5168\u4f53\u306e\u6539\u5584\u3092\u63a8\u9032\u3059\u308b\u305f\u3081\u306b\u6975\u3081\u3066\u91cd\u8981\u3067\u3059\u3002 \u3053\u3053\u3067\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u91cd\u8981\u306a\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3092\u7d39\u4ecb\u3059\u308b\uff1a<\/span><\/p>\n<p><b>1.\u660e\u78ba\u306a\u76ee\u6a19<\/b><\/p>\n<p><span style=\"font-weight: 400;\">CFM\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u660e\u78ba\u3067\u5177\u4f53\u7684\u306a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304b\u3089\u59cb\u3081\u307e\u3057\u3087\u3046\u3002 <a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u9867\u5ba2<\/a>\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3001\u89e3\u7d04\u7387\u306e\u4f4e\u4e0b\u3001\u88fd\u54c1\u6a5f\u80fd\u306e\u5f37\u5316\u306a\u3069\u3001<a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3067<\/a>\u4f55\u3092\u9054\u6210\u3057\u305f\u3044\u306e\u304b\u3092\u77e5\u308b\u3002<\/span><\/p>\n<p><b>2.\u30de\u30eb\u30c1\u30c1\u30e3\u30f3\u30cd\u30eb\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u69d8\u3005\u306a\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u9867\u5ba2\u306e\u611f\u60c5\u3092\u5305\u62ec\u7684\u306b\u628a\u63e1\u3059\u308b\u3002 \u3053\u308c\u306b\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3001E\u30e1\u30fc\u30eb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u96fb\u8a71\u3001\u5bfe\u9762\u3067\u306e\u3084\u308a\u3068\u308a\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/span><\/p>\n<p><b>3.\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u8cfc\u5165\u5f8c\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u30a2\u30d7\u30ea\u5185\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d5\u30a9\u30fc\u30e0\u306a\u3069\u3001\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u76f4\u5f8c\u306b\u9867\u5ba2\u306e\u611f\u60c5\u3092\u628a\u63e1\u3059\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30e1\u30ab\u30cb\u30ba\u30e0\u3092\u63d0\u4f9b\u3059\u308b\u3002<\/span><\/p>\n<p><b>4.\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u8abf\u67fb<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u7279\u5b9a\u306e\u76ee\u6a19\u3084\u5bfe\u8c61\u8005\u306b\u5408\u308f\u305b\u305f\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d5\u30a9\u30fc\u30e0\u3092\u30c7\u30b6\u30a4\u30f3\u3057\u307e\u3059\u3002 \u660e\u78ba\u3067\u308f\u304b\u308a\u3084\u3059\u3044\u6587\u7ae0\u306b\u3059\u308b\u3053\u3068\u3002<\/span><\/p>\n<p><b>5.\u81ea\u52d5\u5316\u3068\u7d71\u5408<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u30d7\u30ed\u30bb\u30b9\u3092\u53ef\u80fd\u306a\u9650\u308a\u81ea\u52d5\u5316\u3057\u3001CFM\u30b7\u30b9\u30c6\u30e0\u3092CRM\u306a\u3069\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30b7\u30b9\u30c6\u30e0\u3068\u7d71\u5408\u3057\u3066\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u9867\u5ba2\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3084\u5c65\u6b74\u3068\u30ea\u30f3\u30af\u3055\u305b\u307e\u3059\u3002<\/span><\/p>\n<p><b>6.\u30c7\u30fc\u30bf\u30fb\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u30fb\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9<\/b><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/a>\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u30fb\u4fdd\u7ba1\u3059\u308b\u969b\u306b\u306f\u3001\u30c7\u30fc\u30bf\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u898f\u5236\uff08GDPR\u3001CCPA\u306a\u3069\uff09\u3092\u9075\u5b88\u3059\u308b\u3088\u3046\u306b\u3059\u308b\u3002 \u5fc5\u8981\u306b\u5fdc\u3058\u3066\u540c\u610f\u3092\u5f97\u308b\u3002<\/span><\/p>\n<p><b>7.\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u5206\u6790<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u9ad8\u5ea6\u306a\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3068\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3057\u3066\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30c7\u30fc\u30bf\u304b\u3089\u3088\u308a\u6df1\u3044\u6d1e\u5bdf\u3092\u5f97\u308b\u3002 \u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5206\u985e\u3057\u3066\u3001\u7e70\u308a\u8fd4\u3055\u308c\u308b\u30c6\u30fc\u30de\u3092\u7279\u5b9a\u3057\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u30a2\u30a4\u30c6\u30e0\u306e\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u308b\u3002<\/span><\/p>\n<p><b>8.\u30af\u30ed\u30fc\u30ba\u30c9\u30eb\u30fc\u30d7\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/b><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b<\/a>\u8fc5\u901f\u306b\u5bfe\u5fdc\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u3092\u78ba\u7acb\u3059\u308b\u3002 \u9867\u5ba2\u306b\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3092\u884c\u3044\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u805e\u304d\u3001\u5bfe\u5fdc\u3057\u305f\u3053\u3068\u3092\u4f1d\u3048\u308b\u3002<\/span><\/p>\n<p><b>9.\u90e8\u9580\u3092\u8d85\u3048\u305f\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u7d44\u7e54\u5185\u306e\u8907\u6570\u306e\u90e8\u9580\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3001\u88fd\u54c1\u958b\u767a\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306a\u3069\uff09\u3092CFM\u30d7\u30ed\u30bb\u30b9\u306b\u53c2\u52a0\u3055\u305b\u3001\u6539\u5584\u3078\u306e\u5168\u4f53\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u78ba\u4fdd\u3059\u308b\u3002<\/span><\/p>\n<p><b>10.\u5f93\u696d\u54e1\u7814\u4fee<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u3068\u63a5\u3059\u308b\u5f93\u696d\u54e1\u306b\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6\u3068\u89e3\u6c7a\u306e\u91cd\u8981\u6027\u3092\u6559\u80b2\u3059\u308b\u3002 \u4ea4\u6d41\u306e\u4e2d\u3067\u7a4d\u6975\u7684\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6c42\u3081\u308b\u3088\u3046\u5968\u52b1\u3059\u308b\u3002<\/span><\/p>\n<p><b>11.\u7d99\u7d9a\u7684\u6539\u5584<\/b><\/p>\n<p><span style=\"font-weight: 400;\">CFM\u3092\u7d99\u7d9a\u7684\u306a\u30d7\u30ed\u30bb\u30b9\u3068\u3057\u3066\u6271\u3046\u3002 \u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u6307\u6a19\u3092\u5b9a\u671f\u7684\u306b\u898b\u76f4\u3057\u3001\u9032\u6357\u72b6\u6cc1\u3092\u8ffd\u8de1\u3057\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u53cd\u5fa9\u7684\u306a\u6539\u5584\u3092\u884c\u3046\u3002<\/span><\/p>\n<p><b>12.\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3<\/b><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/a>\u30c7\u30fc\u30bf\u3092\u30bb\u30b0\u30e1\u30f3\u30c8\u5316\u3057\u3001\u9867\u5ba2\u30b0\u30eb\u30fc\u30d7\u3054\u3068\u306b\u5bfe\u5fdc\u3084\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8abf\u6574\u3057\u307e\u3057\u3087\u3046\u3002 \u3059\u3079\u3066\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u4e07\u80fd\u3067\u306f\u306a\u3044\u3053\u3068\u3092\u7406\u89e3\u3059\u308b\u3002<\/span><\/p>\n<p><b>13.\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u6307\u6a19<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30d5\u30a9\u30fc\u30c8\u30fb\u30b9\u30b3\u30a2\uff08CES\uff09\u306a\u3069\u306e\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u3092\u6d3b\u7528\u3057\u3001\u5168\u4f53\u7684\u306a\u9867\u5ba2\u611f\u60c5\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6e2c\u5b9a\u3059\u308b\u3002<\/span><\/p>\n<p><b>14.\u30d9\u30f3\u30c1\u30de\u30fc\u30ad\u30f3\u30b0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">CFM\u306e\u6307\u6a19\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u696d\u754c\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3084\u7af6\u5408\u4ed6\u793e\u3068\u6bd4\u8f03\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u3064\u3044\u3066\u5e45\u5e83\u3044\u8996\u70b9\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><b>15.\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u900f\u660e\u6027<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u3044\u3066\u53d6\u3063\u3066\u3044\u308b\u884c\u52d5\u306b\u3064\u3044\u3066\u3001\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u900f\u660e\u6027\u3092\u4fdd\u3061\u307e\u3057\u3087\u3046\u3002 \u3053\u308c\u306f\u4fe1\u983c\u3092\u7bc9\u304d\u3001\u6539\u5584\u3078\u306e\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u3092\u793a\u3059\u3082\u306e\u3067\u3042\u308b\u3002<\/span><\/p>\n<p><b>16.\u6587\u66f8\u5316\u3068\u5831\u544a<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3001\u5b9f\u65bd\u3055\u308c\u305f\u63aa\u7f6e\u3001\u304a\u3088\u3073\u305d\u306e\u7d50\u679c\u306e\u5fb9\u5e95\u7684\u306a\u6587\u66f8\u5316\u3092\u7dad\u6301\u3059\u308b\u3002 CFM\u306e\u7d50\u679c\u3092\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u3068\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u306b\u5b9a\u671f\u7684\u306b\u5831\u544a\u3059\u308b\u3002<\/span><\/p>\n<p><b>17.\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u7d71\u5408<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u6d1e\u5bdf\u3092\u6226\u7565\u7684\u610f\u601d\u6c7a\u5b9a\u30d7\u30ed\u30bb\u30b9\u306b\u7d71\u5408\u3059\u308b\u3002 <a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u9867\u5ba2\u304b\u3089\u306e<\/a>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u3082\u3068\u306b\u3001\u88fd\u54c1\u306e\u6539\u826f\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u3001\u5168\u4f53\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u6226\u7565\u3092\u63a8\u9032\u3059\u308b\u3002<\/span><\/p>\n<p><b>18.\u9867\u5ba2\u4e2d\u5fc3\u306e\u6587\u5316<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u5f93\u696d\u54e1\u4e00\u4eba\u3072\u3068\u308a\u304c<a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e<\/a>\u91cd\u8981\u6027\u3068\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u306b\u304a\u3051\u308b\u305d\u306e\u5f79\u5272\u3092\u7406\u89e3\u3057\u3001\u7d44\u7e54\u5185\u306b\u9867\u5ba2\u4e2d\u5fc3\u306e\u6587\u5316\u3092\u91b8\u6210\u3059\u308b\u3002<\/span><\/p>\n<p><b>19.\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30eb\u30fc\u30d7\u306e\u9589\u9396<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30eb\u30fc\u30d7\u306e\u9589\u9396\u306f\u3001\u5358\u306a\u308b\u30ea\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30d7\u30ed\u30bb\u30b9\u3067\u306f\u306a\u304f\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u3044\u3066\u6f5c\u5728\u7684\u306a\u554f\u984c\u306b\u5148\u624b\u3092\u6253\u3063\u3066\u5bfe\u51e6\u3059\u308b\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30d7\u30ed\u30bb\u30b9\u3067\u3042\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u3002<\/span><\/p>\n<p><b>20.\u7d99\u7d9a\u7684\u5b66\u7fd2<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u696d\u754c\u306e\u30c8\u30ec\u30f3\u30c9\u3001\u9867\u5ba2\u306e\u55dc\u597d\u3001\u65b0\u305f\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u3064\u3044\u3066\u5e38\u306b\u6700\u65b0\u60c5\u5831\u3092\u5165\u624b\u3057\u3001\u305d\u308c\u306b\u5408\u308f\u305b\u3066CFM\u696d\u52d9\u3092\u9069\u5fdc\u3055\u305b\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u3089\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u58f0\u306b\u8033\u3092\u50be\u3051\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u306e\u6d1e\u5bdf\u3092\u6d3b\u7528\u3057\u3066\u7d99\u7d9a\u7684\u306a\u6539\u5584\u3068\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u3092\u4fc3\u9032\u3059\u308b\u3001\u5f37\u56fa\u306a\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u78ba\u7acb\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span data-sheets-value=\"{'1':2,'2':'Learn more: What is Competitive Research?'}\" data-sheets-userformat=\"{'2':1071745,'3':{'1':0},'10':2,'12':0,'14':{'1':3,'3':1},'15':'Arial','17':1,'23':1}\" data-sheets-textstyleruns=\"{'1':0}\uee10{'1':12,'2':{'2':{'1':2,'2':1136076},'9':1}}\" data-sheets-hyperlinkruns=\"{'1':12,'2':'http:\/\/ideascale.com\/blog\/what-is-competitive-research\/'}\uee10{'1':41}\"><b>\u3055\u3089\u306b\u8a73\u3057\u304f<a class=\"in-cell-link\" href=\"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e7%ab%b6%e4%ba%89%e7%9a%84%e7%a0%94%e7%a9%b6%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/\" rel=\"noopener\">\u7af6\u5408\u8abf\u67fb\u3068\u306f\uff1f<\/a><\/b><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":72,"featured_media":71918,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3457],"tags":[],"contributor":[3519],"class_list":["post-71917","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-3457","contributor-3519"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ 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