{"id":71909,"date":"2023-09-11T05:00:04","date_gmt":"2023-09-11T09:00:04","guid":{"rendered":"http:\/\/ideascale.com\/%e3%83%96%e3%83%ad%e3%82%b0\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/"},"modified":"2024-02-02T05:51:37","modified_gmt":"2024-02-02T09:51:37","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b","status":"publish","type":"post","link":"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u306f\u4f55\u304b\uff1f \u5b9a\u7fa9\u3001\u91cd\u8981\u6027\u3001\u30e2\u30c7\u30eb\u3001\u6226\u7565\u3068\u4f8b"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right-small:0px;--awb-padding-left-small:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-font-size:22px;\"><p><strong><b>\u76ee\u6b21<\/b><\/strong><\/p>\n<\/div><div class=\"awb-toc-el awb-toc-el--1\" data-awb-toc-id=\"1\" data-awb-toc-options=\"{&quot;allowed_heading_tags&quot;:{&quot;h2&quot;:0},&quot;ignore_headings&quot;:&quot;&quot;,&quot;ignore_headings_words&quot;:&quot;&quot;,&quot;enable_cache&quot;:&quot;yes&quot;,&quot;highlight_current_heading&quot;:&quot;no&quot;,&quot;hide_hidden_titles&quot;:&quot;yes&quot;,&quot;limit_container&quot;:&quot;all&quot;,&quot;select_custom_headings&quot;:&quot;&quot;,&quot;icon&quot;:&quot;fa-flag fas&quot;,&quot;counter_type&quot;:&quot;decimal&quot;}\" style=\"--awb-counter-type:counters(awb-toc, &quot;.&quot;, decimal) &quot;. &quot;;\"><div class=\"awb-toc-el__content\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h2 id=\"toc_What_is_Customer_Engagement\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u306f\u4f55\u304b\uff1f<\/h2>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u4f01\u696d\u3084\u30d6\u30e9\u30f3\u30c9\u3068\u305d\u306e\u9867\u5ba2\u3068\u306e\u7d99\u7d9a\u7684\u306a\u76f8\u4e92\u4f5c\u7528\u3084\u3064\u306a\u304c\u308a\u3068\u3057\u3066\u5b9a\u7fa9\u3055\u308c\u308b\u3002 \u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u69cb\u7bc9\u30fb\u7dad\u6301\u3057\u3001\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u80b2\u307f\u3001\u5168\u4f53\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u3001\u4f01\u696d\u304c\u9867\u5ba2\u30d9\u30fc\u30b9\u3068\u76f8\u4e92\u4f5c\u7528\u3059\u308b\u3042\u3089\u3086\u308b\u65b9\u6cd5\u304c\u542b\u307e\u308c\u308b\u3002 \u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3001\u9867\u5ba2\u7dad\u6301\u3001\u3072\u3044\u3066\u306f\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u306b\u3064\u306a\u304c\u308b\u305f\u3081\u3001\u6210\u529f\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u6226\u7565\u306e\u91cd\u8981\u306a\u5074\u9762\u3067\u3042\u308b\u3002<\/span><\/p>\n<p><b>\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u4e3b\u306a\u8981\u7d20\u306f\u4ee5\u4e0b\u306e\u901a\u308a\uff1a<\/b><\/p>\n<ul>\n<li><b>\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\uff1a  <\/b><span style=\"font-weight: 400;\">\u9867\u5ba2\u3068\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306b\u306f\u3001\u52b9\u679c\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u6b20\u304b\u305b\u306a\u3044\u3002 \u3053\u308c\u306f\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u96fb\u8a71\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3001\u5bfe\u9762\u3067\u306e\u3084\u308a\u3068\u308a\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u884c\u308f\u308c\u308b\u3002 \u4f01\u696d\u306f\u3053\u308c\u3089\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u5229\u7528\u3057\u3066\u3001\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u305f\u308a\u3001\u8cea\u554f\u306b\u7b54\u3048\u305f\u308a\u3001<a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092<\/a>\u96c6\u3081\u305f\u308a\u3057\u3066\u3044\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\uff1a  <\/b><span style=\"font-weight: 400;\">\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306e\u597d\u307f\u3084\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3084\u30aa\u30d5\u30a1\u30fc\u3092\u8abf\u6574\u3059\u308b\u3053\u3068\u3067\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5927\u5e45\u306b\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u306b\u306f\u3001\u5546\u54c1\u306e\u63a8\u5968\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30e1\u30c3\u30bb\u30fc\u30b8\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306a\u3069\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u304c\u542b\u307e\u308c\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068\u30a2\u30f3\u30b1\u30fc\u30c8  <\/b><span style=\"font-weight: 400;\">\u4f01\u696d\u306f\u3057\u3070\u3057\u3070\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u30ec\u30d3\u30e5\u30fc\u3092\u901a\u3058\u3066<a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092<\/a>\u6c42\u3081\u308b\u3002 \u3053\u306e\u60c5\u5831\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u628a\u63e1\u3001\u6539\u5584\u70b9\u306e\u7279\u5b9a\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u30c7\u30fc\u30bf\u4e3b\u5c0e\u306e\u610f\u601d\u6c7a\u5b9a\u306b\u5f79\u7acb\u3064\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\uff1a<\/b><span style=\"font-weight: 400;\"> \u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3084\u30ea\u30ef\u30fc\u30c9\u306f\u3001\u9867\u5ba2\u304c\u3088\u308a\u983b\u7e41\u306b\u30d6\u30e9\u30f3\u30c9\u306b\u95a2\u4e0e\u3059\u308b\u52d5\u6a5f\u4ed8\u3051\u3068\u306a\u308b\u3002 \u3053\u308c\u3089\u306e\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u3001\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u306b\u5272\u5f15\u3001\u30dd\u30a4\u30f3\u30c8\u3001\u9650\u5b9a\u7279\u5178\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3042\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u30b3\u30f3\u30c6\u30f3\u30c4\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\uff1a<\/b><span style=\"font-weight: 400;\">\u30d6\u30ed\u30b0\u8a18\u4e8b\u3001\u30d3\u30c7\u30aa\u3001\u8a18\u4e8b\u306a\u3069\u3001\u4fa1\u5024\u3042\u308b\u95a2\u9023\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u95a2\u5fc3\u3092\u5f15\u304d\u3064\u3051\u3001\u4f01\u696d\u306e\u88fd\u54c1\u3084\u696d\u754c\u306e\u30c8\u30ec\u30f3\u30c9\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u7d9a\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30fb\u30d3\u30eb\u30c7\u30a3\u30f3\u30b0<\/b><span style=\"font-weight: 400;\"> \u9867\u5ba2\u540c\u58eb\u3084\u30d6\u30e9\u30f3\u30c9\u3068\u3064\u306a\u304c\u308b\u305f\u3081\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u3084\u30aa\u30d5\u30e9\u30a4\u30f3\u306e\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u3092\u4f5c\u308b\u3053\u3068\u3067\u3001\u5e30\u5c5e\u610f\u8b58\u3084\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u80b2\u3080\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u3053\u306e\u3088\u3046\u306a\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u306f\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3084\u30d5\u30a9\u30fc\u30e9\u30e0\u3001\u3042\u308b\u3044\u306f\u30a4\u30d9\u30f3\u30c8\u3084\u96c6\u4f1a\u3092\u901a\u3058\u3066\u3067\u304d\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u5fdc\u7b54\u6027\uff1a  <\/b><span style=\"font-weight: 400;\">\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u61f8\u5ff5\u4e8b\u9805\u3078\u306e\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u5bfe\u5fdc\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u3078\u306e\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u3092\u793a\u3059\u3082\u306e\u3067\u3042\u308b\u3002 \u554f\u984c\u306b\u7d20\u65e9\u304f\u5bfe\u51e6\u3057\u3001\u89e3\u6c7a\u7b56\u3092\u63d0\u4f9b\u3059\u308b\u4f01\u696d\u306f\u3001\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u7bc9\u304f\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u4f53\u9a13\uff1a <\/b><span style=\"font-weight: 400;\">\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3084\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306f\u6700\u3082\u4fbf\u5229\u306a\u65b9\u6cd5\u3067\u30d6\u30e9\u30f3\u30c9\u3068\u95a2\u308f\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u7d99\u7d9a\u7684\u306a\u6539\u5584\uff1a <\/b><span style=\"font-weight: 400;\">\u4f01\u696d\u306f\u3001\u81ea\u793e\u306e\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6226\u7565\u3092\u5b9a\u671f\u7684\u306b\u8a55\u4fa1\u3057\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u5909\u5316\u3059\u308b\u9867\u5ba2\u306e\u55dc\u597d\u3084\u5e02\u5834\u529b\u5b66\u306b\u9069\u5fdc\u3059\u3079\u304d\u3067\u3042\u308b\u3002<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u5168\u4f53\u3068\u3057\u3066\u3001\u52b9\u679c\u7684\u306a\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u3067\u7d99\u7d9a\u7684\u306a\u30d7\u30ed\u30bb\u30b9\u3067\u3042\u308a\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u6df1\u304f\u7406\u89e3\u3057\u3001\u4e00\u8cab\u3057\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u884c\u3044\u3001\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u65c5\u3092\u901a\u3058\u3066\u9867\u5ba2\u306b\u5353\u8d8a\u3057\u305f\u4fa1\u5024\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u7d04\u675f\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3002<\/span><\/p>\n<h2 id=\"toc_Why_is_Customer_Engagement_Important\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u306a\u305c\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u91cd\u8981\u306a\u306e\u304b\uff1f<\/h2>\n<p><img decoding=\"async\" class=\"lazyload aligncenter wp-image-58679 size-fusion-600\" src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-1-600x665.jpg\" data-orig-src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-1-600x665.jpg\" alt=\"\u306a\u305c\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u91cd\u8981\u306a\u306e\u304b\uff1f\" width=\"600\" height=\"665\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27600%27%20height%3D%27665%27%20viewBox%3D%270%200%20600%20665%27%3E%3Crect%20width%3D%27600%27%20height%3D%27665%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-1-200x222.jpg 200w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-1-271x300.jpg 271w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-1-400x443.jpg 400w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-1-600x665.jpg 600w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-1.jpg 715w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u7406\u7531\u304b\u3089\u4f01\u696d\u306b\u3068\u3063\u3066\u6c7a\u5b9a\u7684\u306b\u91cd\u8981\u3067\u3042\u308b\uff1a<\/span><\/p>\n<p><b>1.\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\uff1a<\/b><span style=\"font-weight: 400;\"> \u7a4d\u6975\u7684\u306b\u95a2\u4e0e\u3059\u308b\u9867\u5ba2\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u30fb\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u793a\u3059\u50be\u5411\u304c\u5f37\u3044\u3002 \u9867\u5ba2\u304c\u30d3\u30b8\u30cd\u30b9\u3068\u306e\u3064\u306a\u304c\u308a\u3092\u611f\u3058\u308c\u3070\u3001\u7af6\u5408\u4ed6\u793e\u306b\u4e57\u308a\u63db\u3048\u308b\u50be\u5411\u306f\u5c11\u306a\u304f\u306a\u308b\u3002 \u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u306f\u30ea\u30d4\u30fc\u30bf\u30fc\u3068\u306a\u308a\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u652f\u6301\u8005\u3068\u306a\u3063\u3066\u304f\u308c\u308b\u3002<\/span><\/p>\n<p><b>2.\u53ce\u5165\u306e\u5897\u52a0\uff1a  <\/b><span style=\"font-weight: 400;\">\u71b1\u5fc3\u306a\u9867\u5ba2\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u3067\u3088\u308a\u591a\u304f\u306e\u304a\u91d1\u3092\u4f7f\u3046\u50be\u5411\u304c\u3042\u308b\u3002 \u5f7c\u3089\u306f\u3001\u30a2\u30c3\u30d7\u30bb\u30eb\u3001\u30af\u30ed\u30b9\u30bb\u30eb\u3001\u30d7\u30ec\u30df\u30a2\u30e0\u5546\u54c1\u3092\u3088\u308a\u53d7\u3051\u5165\u308c\u3084\u3059\u3044\u3002 \u3055\u3089\u306b\u3001\u5f7c\u3089\u306f\u305d\u306e\u30d6\u30e9\u30f3\u30c9\u3092\u4ed6\u306e\u4eba\u306b\u85a6\u3081\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u3001\u53e3\u30b3\u30df\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3084\u7d39\u4ecb\u306b\u8ca2\u732e\u3059\u308b\u3002<\/span><\/p>\n<p><b>3.\u9867\u5ba2\u7dad\u6301\uff1a<\/b><span style=\"font-weight: 400;\"> \u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u306b\u306f\u30b3\u30b9\u30c8\u304c\u304b\u304b\u308b\u305f\u3081\u3001\u65e2\u5b58\u9867\u5ba2\u306e\u7dad\u6301\u306e\u65b9\u304c\u8cbb\u7528\u5bfe\u52b9\u679c\u304c\u9ad8\u3044\u5834\u5408\u304c\u591a\u3044\u3002 \u73fe\u5728\u306e\u9867\u5ba2\u30d9\u30fc\u30b9\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u3059\u308b\u3053\u3068\u3067\u3001\u89e3\u7d04\u7387\u3092\u6e1b\u3089\u3057\u3001\u5b89\u5b9a\u3057\u305f\u53ce\u76ca\u6e90\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><b>4.\u3088\u308a\u826f\u3044\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\uff1a  <\/b><span style=\"font-weight: 400;\">\u9867\u5ba2\u3068\u95a2\u308f\u308b\u3053\u3068\u3067\u3001\u5f7c\u3089\u306e\u55dc\u597d\u3001\u30cb\u30fc\u30ba\u3001\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3084\u6d1e\u5bdf\u3092\u96c6\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u3053\u306e\u30c7\u30fc\u30bf\u306f\u3001\u88fd\u54c1\u958b\u767a\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u3001\u30d3\u30b8\u30cd\u30b9\u4e0a\u306e\u610f\u601d\u6c7a\u5b9a\u306b\u6d3b\u7528\u3055\u308c\u3001\u3088\u308a\u7684\u3092\u7d5e\u3063\u305f\u52b9\u679c\u7684\u306a\u53d6\u308a\u7d44\u307f\u306b\u3064\u306a\u304c\u308b\u3002<\/span><\/p>\n<p><b>5.\u7af6\u4e89\u4e0a\u306e\u512a\u4f4d\u6027<\/b><span style=\"font-weight: 400;\"> \u5f37\u529b\u306a\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6226\u7565\u306f\u3001\u7af6\u5408\u4ed6\u793e\u306b\u5dee\u3092\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u9867\u5ba2\u304c\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u3067\u30dd\u30b8\u30c6\u30a3\u30d6\u3067\u8a18\u61b6\u306b\u6b8b\u308b\u4f53\u9a13\u3092\u3059\u308c\u3070\u3001\u4ed6\u306e\u30d6\u30e9\u30f3\u30c9\u3088\u308a\u3082\u3042\u306a\u305f\u3092\u9078\u3076\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308b\u3002<\/span><\/p>\n<p><b>6.\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u5224\uff1a  <\/b><span style=\"font-weight: 400;\">\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u7d4c\u9a13\u3092\u3057\u305f\u71b1\u5fc3\u306a\u9867\u5ba2\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u652f\u6301\u8005\u306b\u306a\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u4e0a\u3067\u4f53\u9a13\u3092\u5171\u6709\u3057\u3001\u597d\u610f\u7684\u306a\u30ec\u30d3\u30e5\u30fc\u3092\u6b8b\u3057\u3001\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u3092\u53cb\u4eba\u3084\u5bb6\u65cf\u306b\u63a8\u85a6\u3057\u3066\u304f\u308c\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u3002 \u3053\u306e\u3088\u3046\u306a\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u53e3\u30b3\u30df\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u5224\u3068\u4fe1\u7528\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/p>\n<p><b>7.\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30fb\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\uff1a  <\/b><span style=\"font-weight: 400;\">\u71b1\u5fc3\u306a\u9867\u5ba2\u306f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30fb\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u53d7\u3051\u5165\u308c\u3084\u3059\u304f\u3001\u5927\u898f\u6a21\u3067\u30b3\u30b9\u30c8\u306e\u304b\u304b\u308b\u8aac\u5f97\u6d3b\u52d5\u3092\u5fc5\u8981\u3068\u3059\u308b\u53ef\u80fd\u6027\u306f\u4f4e\u3044\u3002 \u3053\u308c\u306f\u3001\u3088\u308a\u52b9\u7387\u7684\u306a\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3068\u3001\u3088\u308a\u9ad8\u3044\u6295\u8cc7\u53ce\u76ca\u7387\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><b>8.\u6539\u5584\u306e\u305f\u3081\u306e\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\uff1a<\/b><span style=\"font-weight: 400;\"> \u9867\u5ba2\u3068\u95a2\u308f\u308b\u3053\u3068\u3067\u3001\u5efa\u8a2d\u7684\u306a\u6279\u5224\u3084\u6539\u5584\u63d0\u6848\u3092\u96c6\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u3053\u308c\u306f\u3001\u9867\u5ba2\u306e\u671f\u5f85\u306b\u3088\u308a\u3088\u304f\u5fdc\u3048\u308b\u305f\u3081\u306b\u3001\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u6539\u826f\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3002<\/span><\/p>\n<p><b>9.\u5909\u5316\u3059\u308b\u5e02\u5834\u3078\u306e\u9069\u5fdc\uff1a<\/b><span style=\"font-weight: 400;\"> \u71b1\u5fc3\u306a\u9867\u5ba2\u306f\u3001\u9032\u5316\u3059\u308b\u5e02\u5834\u52d5\u5411\u3084\u6d88\u8cbb\u8005\u884c\u52d5\u306e\u5909\u5316\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u60c5\u5831\u6e90\u3068\u306a\u308b\u3002 \u3053\u306e\u60c5\u5831\u306f\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u304c\u4fca\u654f\u6027\u3092\u4fdd\u3061\u3001\u5909\u5316\u3059\u308b\u5e02\u5834\u74b0\u5883\u306b\u9069\u5fdc\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3002<\/span><\/p>\n<p><b>10.\u9577\u671f\u7684\u306a\u4e8b\u696d\u306e\u6301\u7d9a\u53ef\u80fd\u6027\uff1a<\/b><span style=\"font-weight: 400;\"> \u9867\u5ba2\u3068\u306e\u5f37\u56fa\u3067\u6c38\u7d9a\u7684\u306a\u95a2\u4fc2\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u306f\u3001\u9577\u671f\u7684\u306a\u4e8b\u696d\u306e\u6301\u7d9a\u53ef\u80fd\u6027\u306e\u9375\u3067\u3042\u308b\u3002 \u71b1\u5fc3\u306a\u9867\u5ba2\u306f\u3001\u4e0d\u6cc1\u671f\u306b\u3082\u8cb4\u793e\u3068\u3068\u3082\u306b\u4e57\u308a\u5207\u3063\u3066\u304f\u308c\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u3001\u8cb4\u793e\u306e\u53ce\u76ca\u306b\u5b89\u5b9a\u3092\u3082\u305f\u3089\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u5358\u306b\u9867\u5ba2\u3092\u826f\u3044\u6c17\u5206\u306b\u3055\u305b\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u4f01\u696d\u306e\u53ce\u76ca\u3001\u8a55\u5224\u3001\u7af6\u4e89\u5e02\u5834\u3067\u6210\u529f\u3059\u308b\u80fd\u529b\u306b\u76f4\u63a5\u7684\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u3002 \u305d\u308c\u306f\u4f01\u696d\u306e\u9577\u671f\u7684\u306a\u6210\u529f\u3068\u6210\u9577\u3078\u306e\u6295\u8cc7\u3067\u3042\u308b\u3002<\/span><\/p>\n<p><span data-sheets-value=\"\" data-sheets-userformat=\"\" data-sheets-textstyleruns=\"\uee10\" data-sheets-hyperlinkruns=\"\uee10\"><b>\u8a73\u7d30\u306f\u3053\u3061\u3089<a class=\"in-cell-link\" href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback-management\/\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3068\u306f\uff1f<\/a><\/b><\/span><\/p>\n<h2 id=\"toc_Customer_Engagement_Model\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30e2\u30c7\u30eb<\/h2>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30e2\u30c7\u30eb\u306e\u4f5c\u6210\u306b\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u304c\u9867\u5ba2\u3068\u3069\u306e\u3088\u3046\u306b\u95a2\u308f\u308a\u3001\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3066\u3044\u304f\u304b\u3092\u6982\u8aac\u3059\u308b\u69cb\u9020\u5316\u3055\u308c\u305f\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u958b\u767a\u304c\u542b\u307e\u308c\u308b\u3002 \u30e2\u30c7\u30eb\u306e\u5177\u4f53\u7684\u306a\u5185\u5bb9\u306f\u3001\u3042\u306a\u305f\u306e\u696d\u754c\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u3068\u3059\u308b\u8aad\u8005\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u76ee\u6a19\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002 \u3053\u3053\u306b\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30e2\u30c7\u30eb\u306e\u4e00\u822c\u5316\u3055\u308c\u305f\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u304c\u3042\u308b\uff1a<\/span><\/p>\n<ul>\n<li><b>\u9867\u5ba2\u3092\u7406\u89e3\u3059\u308b\uff1a  <\/b><\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\uff1a\u4eba\u53e3\u7d71\u8a08\u3001\u884c\u52d5\u3001\u305d\u306e\u4ed6\u306e\u95a2\u9023\u8981\u56e0\u306b\u57fa\u3065\u3044\u3066\u3001\u9867\u5ba2\u30d9\u30fc\u30b9\u3092\u660e\u78ba\u306a\u30bb\u30b0\u30e1\u30f3\u30c8\u306b\u5206\u5272\u3059\u308b\u3002<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u30da\u30eb\u30bd\u30ca\u958b\u767a\uff1a\u69d8\u3005\u306a\u30bb\u30b0\u30e1\u30f3\u30c8\u3092\u4f53\u73fe\u3059\u308b\u7cbe\u5de7\u306a\u9867\u5ba2\u30da\u30eb\u30bd\u30ca\u3092\u958b\u767a\u3059\u308b\u3002 \u3053\u308c\u306f\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6226\u7565\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3002<\/span><\/p>\n<ul>\n<li><b>\u660e\u78ba\u306a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\uff1a  <\/b><span style=\"font-weight: 400;\">\u5177\u4f53\u7684\u3067\u3001\u6e2c\u5b9a\u53ef\u80fd\u3067\u3001\u9054\u6210\u53ef\u80fd\u306a\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u76ee\u6a19\u3092\u5b9a\u3081\u308b\u3002 \u3053\u308c\u3089\u306e\u76ee\u6a19\u306f\u3001\u5305\u62ec\u7684\u306a\u4e8b\u696d\u76ee\u6a19\u3068\u8abf\u548c\u3057\u3066\u3044\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30c1\u30e3\u30cd\u30eb\u3092\u9078\u629e\u3059\u308b\uff1a  <\/b><span style=\"font-weight: 400;\">\u9867\u5ba2\u304c\u597d\u3080\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u3084\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u7279\u5b9a\u3059\u308b\u3002 \u3053\u308c\u306b\u306f\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u96fb\u8a71\u3001\u5bfe\u9762\u3067\u306e\u3084\u308a\u3068\u308a\u3001\u307e\u305f\u306f\u305d\u306e\u7d44\u307f\u5408\u308f\u305b\u304c\u542b\u307e\u308c\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u30b3\u30f3\u30c6\u30f3\u30c4\u6226\u7565\uff1a  <\/b><span style=\"font-weight: 400;\">\u9867\u5ba2\u306b\u4fa1\u5024\u3092\u63d0\u4f9b\u3059\u308b\u30b3\u30f3\u30c6\u30f3\u30c4\u8a08\u753b\u3092\u7acb\u3066\u308b\u3002 \u30b3\u30f3\u30c6\u30f3\u30c4\u306b\u306f\u3001\u30d6\u30ed\u30b0\u8a18\u4e8b\u3001\u30d3\u30c7\u30aa\u3001E\u30e1\u30fc\u30eb\u3001\u30a6\u30a7\u30d3\u30ca\u30fc\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306e\u66f4\u65b0\u306a\u3069\u304c\u3042\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\uff1a  <\/b><span style=\"font-weight: 400;\">\u9867\u5ba2\u306e\u55dc\u597d\u3084\u884c\u52d5\u306b\u57fa\u3065\u3044\u3066\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3002 \u30c7\u30fc\u30bf\u3092\u4f7f\u7528\u3057\u3066\u3001\u88fd\u54c1\u306e\u63a8\u5968\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30e1\u30c3\u30bb\u30fc\u30b8\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u8abf\u6574\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30e1\u30ab\u30cb\u30ba\u30e0\uff1a <\/b><span style=\"font-weight: 400;\">\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u30ec\u30d3\u30e5\u30fc\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30fb\u30c1\u30e3\u30f3\u30cd\u30eb\u306a\u3069\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u65b9\u6cd5\u3092\u78ba\u7acb\u3059\u308b\u3002 \u3053\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6d3b\u7528\u3057\u3066\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u307e\u3057\u3087\u3046\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u81ea\u52d5\u5316\u3068\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\uff1a <\/b><span style=\"font-weight: 400;\">\u30c4\u30fc\u30eb\u3084\u30b7\u30b9\u30c6\u30e0\uff08CRM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306a\u3069\uff09\u3092\u5c0e\u5165\u3057\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6d3b\u52d5\u3092\u52b9\u7387\u5316\u3057\u3001\u4e00\u8cab\u6027\u3092\u78ba\u4fdd\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8  <\/b><span style=\"font-weight: 400;\">\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u554f\u3044\u5408\u308f\u305b\u3001\u61f8\u5ff5\u3001\u554f\u984c\u306b\u8fc5\u901f\u306b\u5bfe\u5fdc\u3059\u308b\u3002 \u5f93\u6765\u306e\u30c1\u30e3\u30cd\u30eb\u3068\u30c7\u30b8\u30bf\u30eb\u30fb\u30c1\u30e3\u30cd\u30eb\u306e\u4e21\u65b9\u3092\u30b5\u30dd\u30fc\u30c8\u306b\u5229\u7528\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30fb\u30d3\u30eb\u30c7\u30a3\u30f3\u30b0  <\/b><span style=\"font-weight: 400;\">\u9867\u5ba2\u9593\u306e\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u610f\u8b58\u3092\u91b8\u6210\u3059\u308b\u3002 \u3053\u308c\u306f\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30d5\u30a9\u30fc\u30e9\u30e0\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30fb\u30b0\u30eb\u30fc\u30d7\u3001\u3042\u308b\u3044\u306f\u76f4\u63a5\u4f1a\u3063\u3066\u884c\u3046\u30a4\u30d9\u30f3\u30c8\u306a\u3069\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3088\u3063\u3066\u7570\u306a\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\uff1a  <\/b><span style=\"font-weight: 400;\">\u30ea\u30d4\u30fc\u30bf\u30fc\u306b\u5831\u3044\u308b\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3084\u30a4\u30f3\u30bb\u30f3\u30c6\u30a3\u30d6\u3092\u958b\u767a\u3059\u308b\u3002 \u5272\u5f15\u3001\u9650\u5b9a\u30a2\u30af\u30bb\u30b9\u3001\u305d\u306e\u4ed6\u306e\u7279\u5178\u3092\u63d0\u4f9b\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3068\u5206\u6790\uff1a <\/b><span style=\"font-weight: 400;\">\u958b\u5c01\u7387\u3001\u30af\u30ea\u30c3\u30af\u30b9\u30eb\u30fc\u7387\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3001\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\u306a\u3069\u306e\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6307\u6a19\u3092\u7d99\u7d9a\u7684\u306b\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3059\u308b\u3002 <\/span><span style=\"font-weight: 400;\">\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u4f55\u304c\u3046\u307e\u304f\u3044\u3063\u3066\u3044\u308b\u306e\u304b\u3001\u3069\u3053\u306b\u6539\u5584\u304c\u5fc5\u8981\u306a\u306e\u304b\u3092\u6d1e\u5bdf\u3057\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u53cd\u5fa9\u3068\u6539\u5584\uff1a  <\/b><span style=\"font-weight: 400;\">\u5206\u6790\u306b\u57fa\u3065\u3044\u3066\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6226\u7565\u3092\u8abf\u6574\u3059\u308b\u3002 \u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u6700\u9069\u5316\u3059\u308b\u305f\u3081\u306b\u3001\u65b0\u3057\u3044\u30a2\u30d7\u30ed\u30fc\u30c1\u3084\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u8a66\u3059\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u5f93\u696d\u54e1\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\uff1a  <\/b><span style=\"font-weight: 400;\">\u9867\u5ba2\u3068\u63a5\u3059\u308b\u5f93\u696d\u54e1\u304c\u5341\u5206\u306a\u8a13\u7df4\u3092\u53d7\u3051\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u91cd\u8981\u6027\u3092\u7406\u89e3\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u3002 \u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u4fa1\u5024\u3092\u4f53\u73fe\u3059\u308b\u3082\u306e\u3067\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u5371\u6a5f\u7ba1\u7406\u3068\u554f\u984c\u7ba1\u7406\uff1a  <\/b><span style=\"font-weight: 400;\">\u9867\u5ba2\u304b\u3089\u306e\u82e6\u60c5\u3001\u5371\u6a5f\u3001\u307e\u305f\u306f\u5426\u5b9a\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u5bfe\u51e6\u3059\u308b\u305f\u3081\u306e\u30d7\u30ed\u30c8\u30b3\u30eb\u3092\u958b\u767a\u3059\u308b\u3002 \u900f\u660e\u6027\u3068\u30d7\u30ed\u610f\u8b58\u3092\u6301\u3063\u3066\u554f\u984c\u306b\u5bfe\u51e6\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u6e2c\u5b9a\u3068\u5831\u544a\uff1a  <\/b><span style=\"font-weight: 400;\">\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6d3b\u52d5\u306e\u9032\u6357\u72b6\u6cc1\u3092\u3001\u7d44\u7e54\u5185\u306e\u95a2\u4fc2\u8005\u306b\u5b9a\u671f\u7684\u306b\u5831\u544a\u3059\u308b\u3002 \u30c7\u30fc\u30bf\u3092\u7528\u3044\u3066\u3001\u4e8b\u696d\u6210\u679c\u3078\u306e\u5f71\u97ff\u3092\u5b9f\u8a3c\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3068\u30c7\u30fc\u30bf\u30fb\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc <\/b><span style=\"font-weight: 400;\">\u9867\u5ba2\u30c7\u30fc\u30bf\u3068\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3092\u4fdd\u8b77\u3059\u308b\u305f\u3081\u306b\u3001GDPR\u3084CCPA\u306a\u3069\u306e\u95a2\u9023\u898f\u5236\u306b\u6e96\u62e0\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u67d4\u8edf\u6027\u3068\u9069\u5fdc\u6027\u3092\u5fc5\u8981\u3068\u3059\u308b\u7d99\u7d9a\u7684\u306a\u30d7\u30ed\u30bb\u30b9\u3067\u3042\u308b\u3053\u3068\u3092\u5fd8\u308c\u3066\u306f\u306a\u3089\u306a\u3044\u3002 \u9867\u5ba2\u306e\u55dc\u597d\u3084\u5e02\u5834\u74b0\u5883\u306e\u5909\u5316\u306b\u5fdc\u3058\u3066\u3001\u30e2\u30c7\u30eb\u3082\u9032\u5316\u3057\u3066\u3044\u304f\u306f\u305a\u3060\u3002 \u9867\u5ba2\u3068\u30c1\u30fc\u30e0\u306e\u4e21\u65b9\u304b\u3089\u5b9a\u671f\u7684\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6226\u7565\u3092\u6539\u5584\u30fb\u6700\u9069\u5316\u3059\u308b\u3002<\/span><\/p>\n<p><span data-sheets-value=\"\" data-sheets-userformat=\"\" data-sheets-textstyleruns=\"\uee10\" data-sheets-hyperlinkruns=\"\uee10\"><b>\u8a73\u7d30\u306f\u3053\u3061\u3089<a class=\"in-cell-link\" href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback-analysis\/\" rel=\"noopener\">\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u5206\u6790\u3068\u306f\uff1f<\/a><\/b><\/span><\/p>\n<h2 id=\"toc_Customer_Engagement_Strategy\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u30c8\u30c3\u30d718 \u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6226\u7565<\/h2>\n<p><img decoding=\"async\" class=\"lazyload aligncenter wp-image-58680 size-fusion-600\" src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-2-600x422.jpg\" data-orig-src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-2-600x422.jpg\" alt=\"\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6226\u7565\" width=\"600\" height=\"422\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27600%27%20height%3D%27422%27%20viewBox%3D%270%200%20600%20422%27%3E%3Crect%20width%3D%27600%27%20height%3D%27422%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-2-200x141.jpg 200w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-2-300x211.jpg 300w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-2-400x281.jpg 400w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-2-600x422.jpg 600w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-2.jpg 715w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u3068\u306e\u5f37\u56fa\u306a\u95a2\u4fc2\u3092\u69cb\u7bc9\u30fb\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u5f37\u56fa\u306a\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6226\u7565\u306e\u7b56\u5b9a\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002 \u4ee5\u4e0b\u306f\u3001\u52b9\u679c\u7684\u306a\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6226\u7565\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e\u30b9\u30c6\u30c3\u30d7\u30d0\u30a4\u30b9\u30c6\u30c3\u30d7\u306e\u30ac\u30a4\u30c9\u3067\u3042\u308b\uff1a<\/span><\/p>\n<p><b>1.\u9867\u5ba2\u3092\u7406\u89e3\u3059\u308b<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u307e\u305a\u306f\u30bf\u30fc\u30b2\u30c3\u30c8\u3068\u3059\u308b\u8aad\u8005\u3092\u6df1\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u304b\u3089\u59cb\u3081\u307e\u3057\u3087\u3046\u3002 <a href=\"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e5%b8%82%e5%a0%b4%e8%aa%bf%e6%9f%bb%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/\">\u5e02\u5834\u8abf\u67fb\u3092<\/a>\u5b9f\u65bd\u3057\u3001\u30cb\u30fc\u30ba\u3001\u55dc\u597d\u3001\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u3001\u884c\u52d5\u3092\u7279\u5b9a\u3059\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30d9\u30fc\u30b9\u306e\u3055\u307e\u3056\u307e\u306a\u30bb\u30b0\u30e1\u30f3\u30c8\u3092\u8868\u3059\u8a73\u7d30\u306a\u9867\u5ba2\u30da\u30eb\u30bd\u30ca\u3092\u4f5c\u6210\u3059\u308b\u3002<\/span><\/p>\n<p><b>2.\u660e\u78ba\u306a\u76ee\u6a19\u306e\u8a2d\u5b9a<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u5177\u4f53\u7684\u3067\u3001\u6e2c\u5b9a\u53ef\u80fd\u3067\u3001\u671f\u9650\u4ed8\u304d\u306e\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u76ee\u6a19\u3092\u5b9a\u3081\u308b\u3002 \u3053\u308c\u3089\u306e\u76ee\u6a19\u306f\u3001\u3088\u308a\u5e83\u7bc4\u306a\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u3068\u540c\u671f\u3057\u3066\u3044\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002 \u4f8b\u3048\u3070\u3001\u9867\u5ba2\u7dad\u6301\u7387\u3092\u4e00\u5b9a\u306e\u5272\u5408\u3067\u5411\u4e0a\u3055\u305b\u308b\u3068\u304b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3068\u304b\u3002<\/span><\/p>\n<p><b>3.\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u30c7\u30e2\u30b0\u30e9\u30d5\u30a3\u30c3\u30af\u3001\u884c\u52d5\u3001\u8cfc\u8cb7\u5c65\u6b74\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30ec\u30d9\u30eb\u306a\u3069\u306e\u7279\u5fb4\u306b\u57fa\u3065\u3044\u3066\u3001\u9867\u5ba2\u30d9\u30fc\u30b9\u3092\u660e\u78ba\u306a\u30bb\u30b0\u30e1\u30f3\u30c8\u306b\u5206\u5272\u3059\u308b\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u53ef\u80fd\u306b\u306a\u308b\u3002<\/span><\/p>\n<p><b>4.\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30c1\u30e3\u30cd\u30eb\u306e\u9078\u629e<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u306b\u30ea\u30fc\u30c1\u3059\u308b\u305f\u3081\u306e\u6700\u3082\u52b9\u679c\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u3092\u7279\u5b9a\u3059\u308b\u3002 E\u30e1\u30fc\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3001\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u3001SMS\u3001\u5bfe\u9762\u3067\u306e\u3084\u308a\u3068\u308a\u3001\u3042\u308b\u3044\u306f\u3053\u308c\u3089\u306e\u7d44\u307f\u5408\u308f\u305b\u3092\u691c\u8a0e\u3059\u308b\u3002<\/span><\/p>\n<p><b>5.\u30b3\u30f3\u30c6\u30f3\u30c4\u6226\u7565<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u306b\u4fa1\u5024\u3092\u63d0\u4f9b\u3059\u308b\u30b3\u30f3\u30c6\u30f3\u30c4\u8a08\u753b\u3092\u7acb\u3066\u308b\u3002 \u5f7c\u3089\u306e\u30cb\u30fc\u30ba\u3084\u95a2\u5fc3\u306b\u5fdc\u3048\u308b\u3001\u6709\u76ca\u3067\u3001\u697d\u3057\u304f\u3001\u95a2\u9023\u6027\u306e\u3042\u308b\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u4f5c\u6210\u3059\u308b\u3002 \u3053\u308c\u306b\u306f\u3001\u30d6\u30ed\u30b0\u8a18\u4e8b\u3001\u30d3\u30c7\u30aa\u3001\u30cb\u30e5\u30fc\u30b9\u30ec\u30bf\u30fc\u3001\u30a6\u30a7\u30d3\u30ca\u30fc\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306e\u66f4\u65b0\u306a\u3069\u304c\u542b\u307e\u308c\u308b\u3002<\/span><\/p>\n<p><b>6.\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30c7\u30fc\u30bf\u3068\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3092\u4f7f\u7528\u3057\u3066\u3001\u5bfe\u8a71\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3059\u308b\u3002 \u500b\u3005\u306e\u9867\u5ba2\u306e\u55dc\u597d\u3084\u884c\u52d5\u306b\u5408\u308f\u305b\u3066\u3001\u88fd\u54c1\u306e\u63a8\u5968\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30e1\u30c3\u30bb\u30fc\u30b8\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u8abf\u6574\u3059\u308b\u3002<\/span><\/p>\n<p><b>7.\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30e1\u30ab\u30cb\u30ba\u30e0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u88fd\u54c1\u30ec\u30d3\u30e5\u30fc\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30fb\u30c1\u30e3\u30f3\u30cd\u30eb\u306a\u3069\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u65b9\u6cd5\u3092\u5c0e\u5165\u3059\u308b\u3002 \u9867\u5ba2\u306e\u610f\u898b\u3084\u6d1e\u5bdf\u3092\u5171\u6709\u3059\u308b\u3088\u3046\u5968\u52b1\u3059\u308b\u3002<\/span><\/p>\n<p><b>8.\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\uff08\u96fb\u8a71\u3001E\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u306a\u3069\uff09\u3092\u901a\u3058\u3066\u3001\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3002 \u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u304c\u5341\u5206\u306a\u8a13\u7df4\u3092\u53d7\u3051\u3001\u5bfe\u5fdc\u3057\u3001\u5171\u611f\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3002<\/span><\/p>\n<p><b>9.\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u30ea\u30d4\u30fc\u30bf\u30fc\u306b\u5831\u3044\u308b\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3084\u30a4\u30f3\u30bb\u30f3\u30c6\u30a3\u30d6\u3092\u958b\u767a\u3057\u3001\u63a8\u9032\u3059\u308b\u3002 \u7d99\u7d9a\u7684\u306a\u53c2\u52a0\u3092\u4fc3\u3059\u305f\u3081\u306b\u3001\u5272\u5f15\u3084\u9650\u5b9a\u30a2\u30af\u30bb\u30b9\u306a\u3069\u306e\u7279\u5178\u3092\u63d0\u4f9b\u3059\u308b\u3002<\/span><\/p>\n<p><b>10.\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30fb\u30d3\u30eb\u30c7\u30a3\u30f3\u30b0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u9593\u306e\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u610f\u8b58\u3092\u91b8\u6210\u3059\u308b\u3002 \u3053\u308c\u306f\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30d5\u30a9\u30fc\u30e9\u30e0\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30fb\u30e1\u30c7\u30a3\u30a2\u30fb\u30b0\u30eb\u30fc\u30d7\u3001\u3042\u308b\u3044\u306f\u76f4\u63a5\u4f1a\u3063\u3066\u884c\u3046\u30a4\u30d9\u30f3\u30c8\u306a\u3069\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u5fdc\u3058\u3066\u5b9f\u73fe\u3067\u304d\u308b\u3002<\/span><\/p>\n<p><b>11.\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u3068\u30c6\u30af\u30ce\u30ed\u30b8\u30fc<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff08CRM\uff09\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306a\u3069\u306e\u30c4\u30fc\u30eb\u3084\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3057\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6d3b\u52d5\u3092\u52b9\u7387\u5316\u3057\u3001\u4e00\u8cab\u6027\u3092\u78ba\u4fdd\u3059\u308b\u3002<\/span><\/p>\n<p><b>12.\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3068\u5206\u6790<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u958b\u5c01\u7387\u3001\u30af\u30ea\u30c3\u30af\u30b9\u30eb\u30fc\u7387\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306a\u3069\u306e\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6307\u6a19\u3092\u7d99\u7d9a\u7684\u306b\u30e2\u30cb\u30bf\u30fc\u3059\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3001\u4f55\u304c\u3046\u307e\u304f\u3044\u3063\u3066\u3044\u308b\u306e\u304b\u3001\u3069\u3053\u306b\u6539\u5584\u304c\u5fc5\u8981\u306a\u306e\u304b\u3092\u6d1e\u5bdf\u3059\u308b\u3002<\/span><\/p>\n<p><b>13.\u53cd\u5fa9\u3068\u6539\u5584<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u5206\u6790\u306b\u57fa\u3065\u3044\u3066\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6226\u7565\u3092\u8abf\u6574\u3059\u308b\u3002 \u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u6700\u9069\u5316\u3059\u308b\u305f\u3081\u306b\u3001\u65b0\u3057\u3044\u30a2\u30d7\u30ed\u30fc\u30c1\u3084\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u8a66\u3059\u3002<\/span><\/p>\n<p><b>14.\u5f93\u696d\u54e1\u7814\u4fee<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u3068\u63a5\u3059\u308b\u5f93\u696d\u54e1\u304c\u5341\u5206\u306a\u8a13\u7df4\u3092\u53d7\u3051\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u91cd\u8981\u6027\u3092\u7406\u89e3\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u3002 \u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u4fa1\u5024\u3092\u4f53\u73fe\u3059\u308b\u3082\u306e\u3067\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002<\/span><\/p>\n<p><b>15.\u5371\u6a5f\u7ba1\u7406\u3068\u554f\u984c\u7ba1\u7406<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u304b\u3089\u306e\u82e6\u60c5\u3001\u5371\u6a5f\u3001\u307e\u305f\u306f\u5426\u5b9a\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u5bfe\u51e6\u3059\u308b\u305f\u3081\u306e\u30d7\u30ed\u30c8\u30b3\u30eb\u3092\u958b\u767a\u3059\u308b\u3002 \u900f\u660e\u6027\u3068\u30d7\u30ed\u610f\u8b58\u3092\u6301\u3063\u3066\u554f\u984c\u306b\u5bfe\u51e6\u3059\u308b\u3002<\/span><\/p>\n<p><b>16.\u6e2c\u5b9a\u3068\u5831\u544a<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6d3b\u52d5\u306e\u9032\u6357\u72b6\u6cc1\u3092\u3001\u7d44\u7e54\u5185\u306e\u95a2\u4fc2\u8005\u306b\u5b9a\u671f\u7684\u306b\u5831\u544a\u3059\u308b\u3002 \u30c7\u30fc\u30bf\u3092\u7528\u3044\u3066\u3001\u4e8b\u696d\u6210\u679c\u3078\u306e\u5f71\u97ff\u3092\u5b9f\u8a3c\u3059\u308b\u3002<\/span><\/p>\n<p><b>17.\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3068\u30c7\u30fc\u30bf\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30c7\u30fc\u30bf\u3068\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3092\u4fdd\u8b77\u3059\u308b\u305f\u3081\u306b\u3001GDPR\u3084CCPA\u306a\u3069\u306e\u95a2\u9023\u6cd5\u898f\u3092\u9075\u5b88\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u3002<\/span><\/p>\n<p><b>18.\u7d99\u7d9a\u7684\u5b66\u7fd2<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u696d\u754c\u306e\u30c8\u30ec\u30f3\u30c9\u3001\u65b0\u3057\u3044\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306b\u304a\u3051\u308b\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u306b\u95a2\u3059\u308b\u6700\u65b0\u60c5\u5831\u3092\u5165\u624b\u3059\u308b\u3002 \u9867\u5ba2\u306e\u55dc\u597d\u306e\u5909\u5316\u306b\u5408\u308f\u305b\u3066\u6226\u7565\u3092\u5909\u66f4\u3059\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u6210\u529f\u3059\u308b\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6226\u7565\u3068\u306f\u3001\u5909\u5316\u3059\u308b\u9867\u5ba2\u30cb\u30fc\u30ba\u3084\u5e02\u5834\u529b\u5b66\u306b\u67d4\u8edf\u306b\u5bfe\u5fdc\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3001\u7d99\u7d9a\u7684\u306a\u53d6\u308a\u7d44\u307f\u3067\u3042\u308b\u3053\u3068\u3092\u5fd8\u308c\u3066\u306f\u306a\u3089\u306a\u3044\u3002 \u9867\u5ba2\u3068\u30c1\u30fc\u30e0\u306e\u4e21\u65b9\u304b\u3089\u5b9a\u671f\u7684\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6c42\u3081\u3001\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u6539\u5584\u30fb\u6700\u9069\u5316\u3059\u308b\u3002<\/span><\/p>\n<p><span data-sheets-value=\"\" data-sheets-userformat=\"\" data-sheets-textstyleruns=\"\uee10\" data-sheets-hyperlinkruns=\"\uee10\"><b>\u8a73\u7d30\u306f\u3053\u3061\u3089<a class=\"in-cell-link\" href=\"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e8%aa%bf%e6%9f%bb%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%ef%bc%9f\/\" rel=\"noopener\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3068\u306f<\/a><\/b><\/span><\/p>\n<h2 id=\"toc_Customer_Engagement_Examples\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u4f8b<\/h2>\n<p><span style=\"font-weight: 400;\">\u52b9\u679c\u7684\u306a\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5f62\u306f\u69d8\u3005\u3067\u3042\u308a\u3001\u5177\u4f53\u7684\u306a\u6226\u7565\u3084\u4e8b\u4f8b\u306f\u3001\u696d\u754c\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u5c64\u3001\u30d3\u30b8\u30cd\u30b9\u30b4\u30fc\u30eb\u306b\u3088\u3063\u3066\u7570\u306a\u308b\u3002 \u3053\u3053\u3067\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u696d\u754c\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u4e8b\u4f8b\u3092\u7d39\u4ecb\u3059\u308b\uff1a<\/span><\/p>\n<p><b>1.E\u30b3\u30de\u30fc\u30b9\u3068\u5c0f\u58f2<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30ec\u30b3\u30e1\u30f3\u30c7\u30fc\u30b7\u30e7\u30f3\uff1a\u30a2\u30de\u30be\u30f3\u306e\u3088\u3046\u306a\u30aa\u30f3\u30e9\u30a4\u30f3\u5c0f\u58f2\u696d\u8005\u306f\u3001\u95b2\u89a7\u5c65\u6b74\u3084\u8cfc\u5165\u5c65\u6b74\u306b\u57fa\u3065\u3044\u3066\u3001\u9867\u5ba2\u306b\u5546\u54c1\u3092\u63a8\u85a6\u3059\u308b\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30ec\u30d3\u30e5\u30fc\u9867\u5ba2\u304c\u5546\u54c1\u306e\u30ec\u30d3\u30e5\u30fc\u3084\u8a55\u4fa1\u3092\u6b8b\u305b\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u4fe1\u983c\u3092\u7bc9\u304d\u3001\u5c06\u6765\u306e\u8cfc\u5165\u8005\u306b\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30d5\u30e9\u30c3\u30b7\u30e5\u30fb\u30bb\u30fc\u30eb\u3068\u30c7\u30a3\u30b9\u30ab\u30a6\u30f3\u30c8\uff1a\u671f\u9593\u9650\u5b9a\u306e\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3084\u5272\u5f15\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001\u30ea\u30d4\u30fc\u30c8\u8cfc\u5165\u3092\u4fc3\u3057\u3001\u4fa1\u683c\u306b\u654f\u611f\u306a\u9867\u5ba2\u3092\u53d6\u308a\u8fbc\u3080\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/li>\n<\/ul>\n<p><b>2.\u30db\u30b9\u30d4\u30bf\u30ea\u30c6\u30a3\u3068\u65c5\u884c<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\uff1a\u30db\u30c6\u30eb\u30c1\u30a7\u30fc\u30f3\u3084\u822a\u7a7a\u4f1a\u793e\u306f\u3001\u983b\u7e41\u306b\u65c5\u884c\u3059\u308b\u4eba\u306b\u30dd\u30a4\u30f3\u30c8\u3084\u5272\u5f15\u3001\u9650\u5b9a\u7279\u5178\u3092\u63d0\u4f9b\u3059\u308b\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u65c5\u884c\u306e\u63d0\u6848\uff1a\u65c5\u884c\u4e88\u7d04\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u4f7f\u7528\u3057\u3066\u3001\u76ee\u7684\u5730\u306e\u63d0\u6848\u3084\u30db\u30c6\u30eb\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u306a\u3069\u3001\u30aa\u30fc\u30c0\u30fc\u30e1\u30a4\u30c9\u306e\u65c5\u884c\u63d0\u6848\u3092\u63d0\u4f9b\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u5bbf\u6cca\u3084\u30d5\u30e9\u30a4\u30c8\u306e\u5f8c\u3001\u9867\u5ba2\u306f\u305d\u306e\u7d4c\u9a13\u3092\u5171\u6709\u3057\u3001\u6539\u5584\u306e\u305f\u3081\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u56de\u7b54\u3059\u308b\u3088\u3046\u6c42\u3081\u3089\u308c\u308b\u3053\u3068\u304c\u3088\u304f\u3042\u308a\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n<p><b>3.\u6280\u8853\u3068\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30e6\u30fc\u30b6\u30fc\u30fb\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\uff1a\u6280\u8853\u7cfb\u4f01\u696d\u306f\u3001\u9867\u5ba2\u304c\u8cea\u554f\u3057\u305f\u308a\u3001\u30d2\u30f3\u30c8\u3092\u5171\u6709\u3057\u305f\u308a\u3001\u5c02\u9580\u5bb6\u3084\u4ed6\u306e\u30e6\u30fc\u30b6\u30fc\u3068\u3064\u306a\u304c\u3063\u305f\u308a\u3067\u304d\u308b\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30e6\u30fc\u30b6\u30fc\u30fb\u30d5\u30a9\u30fc\u30e9\u30e0\u3084\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u3092\u6301\u3063\u3066\u3044\u308b\u3053\u3068\u304c\u591a\u3044\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30a6\u30a7\u30d3\u30ca\u30fc\u3068\u30c1\u30e5\u30fc\u30c8\u30ea\u30a2\u30eb\uff1a\u30a6\u30a7\u30d3\u30ca\u30fc\u306e\u958b\u50ac\u3084\u30d3\u30c7\u30aa\u30c1\u30e5\u30fc\u30c8\u30ea\u30a2\u30eb\u306e\u4f5c\u6210\u306f\u3001\u9867\u5ba2\u304c\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u88fd\u54c1\u306e\u52b9\u679c\u7684\u306a\u4f7f\u3044\u65b9\u3092\u5b66\u3076\u306e\u306b\u5f79\u7acb\u3064\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\uff1aAI\u3092\u642d\u8f09\u3057\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306b\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u5373\u5ea7\u306b\u652f\u63f4\u3084\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/li>\n<\/ul>\n<p><b>4.\u98f2\u98df<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30a2\u30d7\u30ea\uff1a\u30d5\u30a1\u30fc\u30b9\u30c8\u30d5\u30fc\u30c9\u30c1\u30a7\u30fc\u30f3\u3084\u30b3\u30fc\u30d2\u30fc\u30b7\u30e7\u30c3\u30d7\u306f\u3001\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u3067\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\uff1a\u98df\u54c1\u30fb\u98f2\u6599\u30d6\u30e9\u30f3\u30c9\u306f\u3001\u8996\u899a\u7684\u306b\u9b45\u529b\u7684\u306a\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30fb\u30b3\u30f3\u30c6\u30f3\u30c4\u3001\u30b3\u30f3\u30c6\u30b9\u30c8\u3001\u30e6\u30fc\u30b6\u30fc\u751f\u6210\u30b3\u30f3\u30c6\u30f3\u30c4\u30fb\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3092\u901a\u3058\u3066\u9867\u5ba2\u3092\u60f9\u304d\u3064\u3051\u308b\u3053\u3068\u304c\u591a\u3044\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u9650\u5b9a\u5546\u54c1\uff1a\u5b63\u7bc0\u9650\u5b9a\u3084\u671f\u9593\u9650\u5b9a\u306e\u30e1\u30cb\u30e5\u30fc\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u30ef\u30af\u30ef\u30af\u611f\u3092\u6f14\u51fa\u3057\u3001\u518d\u6765\u5e97\u3092\u4fc3\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/li>\n<\/ul>\n<p><b>5.\u30d8\u30eb\u30b9\u30b1\u30a2\u3068\u30a6\u30a7\u30eb\u30cd\u30b9<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u9060\u9694\u533b\u7642\u3068\u9060\u9694\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\uff1a\u533b\u7642\u63d0\u4f9b\u8005\u306f\u3001\u60a3\u8005\u306e\u95a2\u5fc3\u3092\u5f15\u304d\u3001\u7d99\u7d9a\u7684\u306a\u30b1\u30a2\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3001\u9060\u9694\u533b\u7642\u30b5\u30fc\u30d3\u30b9\u3084\u9060\u9694\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u30a2\u30d7\u30ea\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u5897\u3048\u3066\u3044\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u5065\u5eb7\u3068\u30a6\u30a7\u30eb\u30cd\u30b9\u30a2\u30d7\u30ea\uff1a\u30d5\u30a3\u30c3\u30c8\u30cd\u30b9\u76ee\u6a19\u3092\u8ffd\u8de1\u3057\u3001\u5065\u5eb7\u306e\u30d2\u30f3\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5065\u5eb7\u63a8\u5968\u3092\u63d0\u4f9b\u3059\u308b\u30a2\u30d7\u30ea\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u5065\u5eb7\u7ba1\u7406\u306b\u95a2\u4e0e\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">E\u30e1\u30fc\u30eb\u30cb\u30e5\u30fc\u30b9\u30ec\u30bf\u30fc\u5065\u5eb7\u306b\u95a2\u3059\u308b\u30a2\u30c9\u30d0\u30a4\u30b9\u3084\u6700\u65b0\u60c5\u5831\u3092\u63b2\u8f09\u3057\u305f\u6709\u76ca\u306a\u30cb\u30e5\u30fc\u30b9\u30ec\u30bf\u30fc\u3092\u9001\u4fe1\u3059\u308b\u3053\u3068\u3067\u3001\u60a3\u8005\u306e\u95a2\u5fc3\u3092\u9ad8\u3081\u3001\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u7d9a\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n<p><b>6.\u91d1\u878d\u30b5\u30fc\u30d3\u30b9<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30d1\u30fc\u30bd\u30ca\u30eb\u30d5\u30a1\u30a4\u30ca\u30f3\u30b9\u30a2\u30d7\u30ea\uff1a\u9280\u884c\u3084\u30d5\u30a3\u30f3\u30c6\u30c3\u30af\u4f01\u696d\u306f\u3001\u4e88\u7b97\u7ba1\u7406\u30c4\u30fc\u30eb\u3001\u8ca1\u52d9\u306b\u95a2\u3059\u308b\u6d1e\u5bdf\u3001\u6295\u8cc7\u30a2\u30c9\u30d0\u30a4\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u30a2\u30d7\u30ea\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u306e\u8ca1\u52d9\u3078\u306e\u95a2\u5fc3\u3092\u9ad8\u3081\u3066\u3044\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u6559\u80b2\u30b3\u30f3\u30c6\u30f3\u30c4\uff1a\u91d1\u878d\u6a5f\u95a2\u306f\u3001\u9867\u5ba2\u304c\u5341\u5206\u306a\u60c5\u5831\u3092\u5f97\u305f\u4e0a\u3067\u610f\u601d\u6c7a\u5b9a\u3067\u304d\u308b\u3088\u3046\u3001\u30d6\u30ed\u30b0\u3001\u30a6\u30a7\u30d3\u30ca\u30fc\u3001\u30ef\u30fc\u30af\u30b7\u30e7\u30c3\u30d7\u306a\u3069\u3092\u901a\u3058\u3066\u6559\u80b2\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u591a\u3044\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30e2\u30d0\u30a4\u30eb\u30fb\u30d0\u30f3\u30ad\u30f3\u30b0\u3068\u30a2\u30e9\u30fc\u30c8\u30e2\u30d0\u30a4\u30eb\u30fb\u30d0\u30f3\u30ad\u30f3\u30b0\u6a5f\u80fd\u3084\u53d6\u5f15\u30a2\u30e9\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u53e3\u5ea7\u3084\u91d1\u878d\u6d3b\u52d5\u3078\u306e\u95a2\u5fc3\u3092\u9ad8\u3081\u3066\u3044\u308b\u3002<\/span><\/li>\n<\/ul>\n<p><b>7.\u81ea\u52d5\u8eca<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u5b9a\u671f\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u306e\u30ea\u30de\u30a4\u30f3\u30c0\u30fc\uff1a\u81ea\u52d5\u8eca\u30e1\u30fc\u30ab\u30fc\u3084\u30c7\u30a3\u30fc\u30e9\u30fc\u306f\u3001\u8eca\u306e\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u306e\u305f\u3081\u306e\u81ea\u52d5\u30ea\u30de\u30a4\u30f3\u30c0\u30fc\u3092\u9001\u4fe1\u3057\u3001\u9867\u5ba2\u306e\u8eca\u3078\u306e\u95a2\u5fc3\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u304c\u3088\u304f\u3042\u308a\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u306a\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30b3\u30f3\u30d5\u30a3\u30ae\u30e5\u30ec\u30fc\u30bf\u30fc\uff1a\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u4e0a\u306e\u30b3\u30f3\u30d5\u30a3\u30ae\u30e5\u30ec\u30fc\u30bf\u30fc\u30fb\u30c4\u30fc\u30eb\u306b\u3088\u308a\u3001\u9867\u5ba2\u306f\u81ea\u5206\u306e\u30af\u30eb\u30de\u9078\u3073\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u3001\u30d6\u30e9\u30f3\u30c9\u3068\u95a2\u308f\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u8a66\u4e57\u4f1a\u3068\u30a4\u30d9\u30f3\u30c8\uff1a\u30c7\u30a3\u30fc\u30e9\u30fc\u3067\u8a66\u4e57\u30a4\u30d9\u30f3\u30c8\u3084\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u306a\u4f53\u9a13\u3092\u958b\u50ac\u3059\u308b\u3053\u3068\u3067\u3001\u6f5c\u5728\u7684\u306a\u8cfc\u8cb7\u610f\u6b32\u3092\u559a\u8d77\u3057\u3001\u30d6\u30e9\u30f3\u30c9\u30fb\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u80b2\u6210\u3057\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u3089\u306e\u4f8b\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u696d\u754c\u306e\u4f01\u696d\u304c\u9867\u5ba2\u3068\u95a2\u308f\u308b\u591a\u69d8\u306a\u65b9\u6cd5\u3092\u793a\u3057\u3066\u3044\u308b\u3002 \u52b9\u679c\u7684\u306a\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6226\u7565\u306f\u3001\u8cb4\u793e\u306e\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306b\u6cbf\u3044\u306a\u304c\u3089\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u30aa\u30fc\u30c7\u30a3\u30a8\u30f3\u30b9\u306e\u30e6\u30cb\u30fc\u30af\u306a\u30cb\u30fc\u30ba\u3084\u55dc\u597d\u306b\u5408\u308f\u305b\u3066\u8abf\u6574\u3055\u308c\u307e\u3059\u3002<\/span><\/p>\n<p><span data-sheets-value=\"\" data-sheets-userformat=\"{'2':1065473,'3':,'12':0,'17':1,'23':1}\" data-sheets-textstyleruns=\"\uee10\" data-sheets-hyperlinkruns=\"\uee10\"><b>\u8a73\u7d30\u306f\u3053\u3061\u3089<a class=\"in-cell-link\" href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068\u306f\uff1f<\/a><\/b><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":72,"featured_media":71910,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3457],"tags":[],"contributor":[3519],"class_list":["post-71909","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-3457","contributor-3519"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u306f\u4f55\u304b\uff1f \u5b9a\u7fa9\u3001\u91cd\u8981\u6027\u3001\u30e2\u30c7\u30eb\u3001\u6226\u7565\u3068\u4f8b<\/title>\n<meta name=\"description\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u4f01\u696d\u3084\u30d6\u30e9\u30f3\u30c9\u3068\u305d\u306e\u9867\u5ba2\u3068\u306e\u7d99\u7d9a\u7684\u306a\u76f8\u4e92\u4f5c\u7528\u3084\u3064\u306a\u304c\u308a\u3068\u3057\u3066\u5b9a\u7fa9\u3055\u308c\u308b\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u91cd\u8981\u6027\u3001\u30e2\u30c7\u30eb\u3001\u6226\u7565\u3001\u4e8b\u4f8b\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u306f\u4f55\u304b\uff1f \u5b9a\u7fa9\u3001\u91cd\u8981\u6027\u3001\u30e2\u30c7\u30eb\u3001\u6226\u7565\u3068\u4f8b\" \/>\n<meta property=\"og:description\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u4f01\u696d\u3084\u30d6\u30e9\u30f3\u30c9\u3068\u305d\u306e\u9867\u5ba2\u3068\u306e\u7d99\u7d9a\u7684\u306a\u76f8\u4e92\u4f5c\u7528\u3084\u3064\u306a\u304c\u308a\u3068\u3057\u3066\u5b9a\u7fa9\u3055\u308c\u308b\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u91cd\u8981\u6027\u3001\u30e2\u30c7\u30eb\u3001\u6226\u7565\u3001\u4e8b\u4f8b\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/\" \/>\n<meta property=\"og:site_name\" content=\"IdeaScale\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ideascale\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-11T09:00:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-02T09:51:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-cover.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"576\" \/>\n\t<meta property=\"og:image:height\" content=\"384\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Moinul Alam\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ideascale\" \/>\n<meta name=\"twitter:site\" content=\"@ideascale\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Moinul Alam\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"2\u5206\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/\"},\"author\":{\"name\":\"Moinul Alam\",\"@id\":\"http:\/\/ideascale.com\/ja\/#\/schema\/person\/548a157b52ddaa368a8914d8e36b8373\"},\"headline\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u306f\u4f55\u304b\uff1f \u5b9a\u7fa9\u3001\u91cd\u8981\u6027\u3001\u30e2\u30c7\u30eb\u3001\u6226\u7565\u3068\u4f8b\",\"datePublished\":\"2023-09-11T09:00:04+00:00\",\"dateModified\":\"2024-02-02T09:51:37+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/\"},\"wordCount\":437,\"publisher\":{\"@id\":\"http:\/\/ideascale.com\/ja\/#organization\"},\"image\":{\"@id\":\"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-cover.jpg\",\"articleSection\":[\"\u30d6\u30ed\u30b0\"],\"inLanguage\":\"ja\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/\",\"url\":\"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/\",\"name\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u306f\u4f55\u304b\uff1f \u5b9a\u7fa9\u3001\u91cd\u8981\u6027\u3001\u30e2\u30c7\u30eb\u3001\u6226\u7565\u3068\u4f8b\",\"isPartOf\":{\"@id\":\"http:\/\/ideascale.com\/ja\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-cover.jpg\",\"datePublished\":\"2023-09-11T09:00:04+00:00\",\"dateModified\":\"2024-02-02T09:51:37+00:00\",\"description\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u4f01\u696d\u3084\u30d6\u30e9\u30f3\u30c9\u3068\u305d\u306e\u9867\u5ba2\u3068\u306e\u7d99\u7d9a\u7684\u306a\u76f8\u4e92\u4f5c\u7528\u3084\u3064\u306a\u304c\u308a\u3068\u3057\u3066\u5b9a\u7fa9\u3055\u308c\u308b\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u91cd\u8981\u6027\u3001\u30e2\u30c7\u30eb\u3001\u6226\u7565\u3001\u4e8b\u4f8b\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\",\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/#primaryimage\",\"url\":\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-cover.jpg\",\"contentUrl\":\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-cover.jpg\",\"width\":576,\"height\":384},{\"@type\":\"WebSite\",\"@id\":\"http:\/\/ideascale.com\/ja\/#website\",\"url\":\"http:\/\/ideascale.com\/ja\/\",\"name\":\"IdeaScale\",\"description\":\"Enterprise Innovation Management Software\",\"publisher\":{\"@id\":\"http:\/\/ideascale.com\/ja\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"http:\/\/ideascale.com\/ja\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ja\"},{\"@type\":\"Organization\",\"@id\":\"http:\/\/ideascale.com\/ja\/#organization\",\"name\":\"IdeaScale\",\"url\":\"http:\/\/ideascale.com\/ja\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"http:\/\/ideascale.com\/ja\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/ideascale.com\/wp-content\/uploads\/2024\/10\/IdeaScale-Logo.png\",\"contentUrl\":\"https:\/\/ideascale.com\/wp-content\/uploads\/2024\/10\/IdeaScale-Logo.png\",\"width\":696,\"height\":696,\"caption\":\"IdeaScale\"},\"image\":{\"@id\":\"http:\/\/ideascale.com\/ja\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ideascale\",\"https:\/\/x.com\/ideascale\",\"https:\/\/www.instagram.com\/ideascale\/\",\"https:\/\/www.linkedin.com\/company\/ideascale\/\",\"https:\/\/www.youtube.com\/@Ideascalesolution\"]},{\"@type\":\"Person\",\"@id\":\"http:\/\/ideascale.com\/ja\/#\/schema\/person\/548a157b52ddaa368a8914d8e36b8373\",\"name\":\"Moinul Alam\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"http:\/\/ideascale.com\/ja\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/da2f00661790bdb7d84bc08f3be7e1904f847b8cc8d3af326e0616c14b5a964a?s=96&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/da2f00661790bdb7d84bc08f3be7e1904f847b8cc8d3af326e0616c14b5a964a?s=96&r=g\",\"caption\":\"Moinul Alam\"},\"url\":\"https:\/\/ideascale.com\/ja\/author\/moinul\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u306f\u4f55\u304b\uff1f \u5b9a\u7fa9\u3001\u91cd\u8981\u6027\u3001\u30e2\u30c7\u30eb\u3001\u6226\u7565\u3068\u4f8b","description":"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u4f01\u696d\u3084\u30d6\u30e9\u30f3\u30c9\u3068\u305d\u306e\u9867\u5ba2\u3068\u306e\u7d99\u7d9a\u7684\u306a\u76f8\u4e92\u4f5c\u7528\u3084\u3064\u306a\u304c\u308a\u3068\u3057\u3066\u5b9a\u7fa9\u3055\u308c\u308b\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u91cd\u8981\u6027\u3001\u30e2\u30c7\u30eb\u3001\u6226\u7565\u3001\u4e8b\u4f8b\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/","og_locale":"ja_JP","og_type":"article","og_title":"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u306f\u4f55\u304b\uff1f \u5b9a\u7fa9\u3001\u91cd\u8981\u6027\u3001\u30e2\u30c7\u30eb\u3001\u6226\u7565\u3068\u4f8b","og_description":"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u4f01\u696d\u3084\u30d6\u30e9\u30f3\u30c9\u3068\u305d\u306e\u9867\u5ba2\u3068\u306e\u7d99\u7d9a\u7684\u306a\u76f8\u4e92\u4f5c\u7528\u3084\u3064\u306a\u304c\u308a\u3068\u3057\u3066\u5b9a\u7fa9\u3055\u308c\u308b\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u91cd\u8981\u6027\u3001\u30e2\u30c7\u30eb\u3001\u6226\u7565\u3001\u4e8b\u4f8b\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002","og_url":"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/","og_site_name":"IdeaScale","article_publisher":"https:\/\/www.facebook.com\/ideascale","article_published_time":"2023-09-11T09:00:04+00:00","article_modified_time":"2024-02-02T09:51:37+00:00","og_image":[{"width":576,"height":384,"url":"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-cover.jpg","type":"image\/jpeg"}],"author":"Moinul Alam","twitter_card":"summary_large_image","twitter_creator":"@ideascale","twitter_site":"@ideascale","twitter_misc":{"\u57f7\u7b46\u8005":"Moinul Alam","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"2\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/#article","isPartOf":{"@id":"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/"},"author":{"name":"Moinul Alam","@id":"http:\/\/ideascale.com\/ja\/#\/schema\/person\/548a157b52ddaa368a8914d8e36b8373"},"headline":"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u306f\u4f55\u304b\uff1f \u5b9a\u7fa9\u3001\u91cd\u8981\u6027\u3001\u30e2\u30c7\u30eb\u3001\u6226\u7565\u3068\u4f8b","datePublished":"2023-09-11T09:00:04+00:00","dateModified":"2024-02-02T09:51:37+00:00","mainEntityOfPage":{"@id":"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/"},"wordCount":437,"publisher":{"@id":"http:\/\/ideascale.com\/ja\/#organization"},"image":{"@id":"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/#primaryimage"},"thumbnailUrl":"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-cover.jpg","articleSection":["\u30d6\u30ed\u30b0"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/","url":"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/","name":"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u306f\u4f55\u304b\uff1f \u5b9a\u7fa9\u3001\u91cd\u8981\u6027\u3001\u30e2\u30c7\u30eb\u3001\u6226\u7565\u3068\u4f8b","isPartOf":{"@id":"http:\/\/ideascale.com\/ja\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/#primaryimage"},"image":{"@id":"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/#primaryimage"},"thumbnailUrl":"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-cover.jpg","datePublished":"2023-09-11T09:00:04+00:00","dateModified":"2024-02-02T09:51:37+00:00","description":"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u4f01\u696d\u3084\u30d6\u30e9\u30f3\u30c9\u3068\u305d\u306e\u9867\u5ba2\u3068\u306e\u7d99\u7d9a\u7684\u306a\u76f8\u4e92\u4f5c\u7528\u3084\u3064\u306a\u304c\u308a\u3068\u3057\u3066\u5b9a\u7fa9\u3055\u308c\u308b\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u91cd\u8981\u6027\u3001\u30e2\u30c7\u30eb\u3001\u6226\u7565\u3001\u4e8b\u4f8b\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002","inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/#primaryimage","url":"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-cover.jpg","contentUrl":"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-cover.jpg","width":576,"height":384},{"@type":"WebSite","@id":"http:\/\/ideascale.com\/ja\/#website","url":"http:\/\/ideascale.com\/ja\/","name":"IdeaScale","description":"Enterprise Innovation Management Software","publisher":{"@id":"http:\/\/ideascale.com\/ja\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"http:\/\/ideascale.com\/ja\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"http:\/\/ideascale.com\/ja\/#organization","name":"IdeaScale","url":"http:\/\/ideascale.com\/ja\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"http:\/\/ideascale.com\/ja\/#\/schema\/logo\/image\/","url":"https:\/\/ideascale.com\/wp-content\/uploads\/2024\/10\/IdeaScale-Logo.png","contentUrl":"https:\/\/ideascale.com\/wp-content\/uploads\/2024\/10\/IdeaScale-Logo.png","width":696,"height":696,"caption":"IdeaScale"},"image":{"@id":"http:\/\/ideascale.com\/ja\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ideascale","https:\/\/x.com\/ideascale","https:\/\/www.instagram.com\/ideascale\/","https:\/\/www.linkedin.com\/company\/ideascale\/","https:\/\/www.youtube.com\/@Ideascalesolution"]},{"@type":"Person","@id":"http:\/\/ideascale.com\/ja\/#\/schema\/person\/548a157b52ddaa368a8914d8e36b8373","name":"Moinul Alam","image":{"@type":"ImageObject","inLanguage":"ja","@id":"http:\/\/ideascale.com\/ja\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/da2f00661790bdb7d84bc08f3be7e1904f847b8cc8d3af326e0616c14b5a964a?s=96&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/da2f00661790bdb7d84bc08f3be7e1904f847b8cc8d3af326e0616c14b5a964a?s=96&r=g","caption":"Moinul Alam"},"url":"https:\/\/ideascale.com\/ja\/author\/moinul\/"}]}},"_links":{"self":[{"href":"https:\/\/ideascale.com\/ja\/wp-json\/wp\/v2\/posts\/71909","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ideascale.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ideascale.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ideascale.com\/ja\/wp-json\/wp\/v2\/users\/72"}],"replies":[{"embeddable":true,"href":"https:\/\/ideascale.com\/ja\/wp-json\/wp\/v2\/comments?post=71909"}],"version-history":[{"count":0,"href":"https:\/\/ideascale.com\/ja\/wp-json\/wp\/v2\/posts\/71909\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ideascale.com\/ja\/wp-json\/wp\/v2\/media\/71910"}],"wp:attachment":[{"href":"https:\/\/ideascale.com\/ja\/wp-json\/wp\/v2\/media?parent=71909"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ideascale.com\/ja\/wp-json\/wp\/v2\/categories?post=71909"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ideascale.com\/ja\/wp-json\/wp\/v2\/tags?post=71909"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/ideascale.com\/ja\/wp-json\/wp\/v2\/contributor?post=71909"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}