{"id":71822,"date":"2023-09-08T07:00:24","date_gmt":"2023-09-08T11:00:24","guid":{"rendered":"http:\/\/ideascale.com\/%e3%83%96%e3%83%ad%e3%82%b0\/%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e8%aa%bf%e6%9f%bb%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%ef%bc%9f\/"},"modified":"2024-02-02T05:16:15","modified_gmt":"2024-02-02T09:16:15","slug":"%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e8%aa%bf%e6%9f%bb%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%ef%bc%9f","status":"publish","type":"post","link":"https:\/\/ideascale.com\/ja\/%e3%83%96%e3%83%ad%e3%82%b0\/%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e8%aa%bf%e6%9f%bb%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%ef%bc%9f\/","title":{"rendered":"\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3068\u306f\u4f55\u304b\uff1f \u5b9a\u7fa9\u3001\u91cd\u8981\u6027\u3001\u30d7\u30ed\u30bb\u30b9"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right-small:0px;--awb-padding-left-small:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-font-size:22px;\"><p><strong><b>\u76ee\u6b21<\/b><\/strong><\/p>\n<\/div><div class=\"awb-toc-el awb-toc-el--1\" data-awb-toc-id=\"1\" data-awb-toc-options=\"{&quot;allowed_heading_tags&quot;:{&quot;h2&quot;:0},&quot;ignore_headings&quot;:&quot;&quot;,&quot;ignore_headings_words&quot;:&quot;&quot;,&quot;enable_cache&quot;:&quot;yes&quot;,&quot;highlight_current_heading&quot;:&quot;no&quot;,&quot;hide_hidden_titles&quot;:&quot;yes&quot;,&quot;limit_container&quot;:&quot;all&quot;,&quot;select_custom_headings&quot;:&quot;&quot;,&quot;icon&quot;:&quot;fa-flag fas&quot;,&quot;counter_type&quot;:&quot;decimal&quot;}\" style=\"--awb-counter-type:counters(awb-toc, &quot;.&quot;, decimal) &quot;. &quot;;\"><div class=\"awb-toc-el__content\"><ul class=\"awb-toc-el__list awb-toc-el__list--0\"><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_What_is_Customer_Satisfaction_Research\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3068\u306f\u4f55\u304b\uff1f<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Importance_of_Customer_Satisfaction_Research\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u91cd\u8981\u6027<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Process_of_Customer_Satisfaction_Research\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u30d7\u30ed\u30bb\u30b9<\/a><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h2 id=\"toc_What_is_Customer_Satisfaction_Research\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3068\u306f\u4f55\u304b\uff1f<\/h2>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3068\u306f\u3001\u4f01\u696d\u304c\u63d0\u4f9b\u3059\u308b\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u307e\u305f\u306f\u5168\u4f53\u7684\u306a\u7d4c\u9a13\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306b\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3084\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3001\u5206\u6790\u3001\u89e3\u91c8\u3059\u308b\u4f53\u7cfb\u7684\u306a\u30d7\u30ed\u30bb\u30b9\u3068\u5b9a\u7fa9\u3055\u308c\u308b\u3002 \u3053\u306e\u7814\u7a76\u306f\u3001\u4f01\u696d\u3068\u9867\u5ba2\u306e\u76f8\u4e92\u4f5c\u7528\u306b\u95a2\u3059\u308b\u9867\u5ba2\u306e\u8a8d\u8b58\u3001\u671f\u5f85\u3001\u611f\u60c5\u3092\u6e2c\u5b9a\u3057\u3001\u7406\u89e3\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u308b\u3002 \u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u4e3b\u306a\u76ee\u7684\u306f\u3001\u4f01\u696d\u304c\u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u3084\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3001\u9867\u5ba2\u7dad\u6301\u3001\u30d3\u30b8\u30cd\u30b9\u5168\u4f53\u306e\u6210\u529f\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u5206\u91ce\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u3067\u3042\u308b\u3002<\/span><\/p>\n<p><b>\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u4e3b\u8981\u306a\u69cb\u6210\u8981\u7d20\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308b\uff1a<\/b><\/p>\n<ul>\n<li><b>\u30c7\u30fc\u30bf\u53ce\u96c6\uff1a  <\/b><span style=\"font-weight: 400;\">\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3084\u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3001<a href=\"https:\/\/ideascale.com\/blog\/what-is-a-focus-group\/\">\u30d5\u30a9\u30fc\u30ab\u30b9\u30fb\u30b0\u30eb\u30fc\u30d7<\/a>\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30ec\u30d3\u30e5\u30fc\u5206\u6790\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30fb\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u65b9\u6cd5\u3067\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u30c7\u30fc\u30bf\u53ce\u96c6\u65b9\u6cd5\u306e\u9078\u629e\u306f\u3001\u8abf\u67fb\u76ee\u7684\u3068\u4e8b\u696d\u306e\u6027\u8cea\u306b\u3088\u3063\u3066\u7570\u306a\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u6e2c\u5b9a\uff1a  <\/b><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u4e00\u822c\u7684\u306b\u5c3a\u5ea6\u3092\u7528\u3044\u3066\u6e2c\u5b9a\u3055\u308c\u3001\u591a\u304f\u306e\u5834\u5408\u3001\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u3082\u306e\u304b\u3089\u4e0d\u6e80\u5ea6\u306e\u9ad8\u3044\u3082\u306e\u307e\u3067\u3042\u308b\u3002 \u4e00\u822c\u7684\u306a\u5c3a\u5ea6\u306b\u306f\u3001\u30ea\u30c3\u30ab\u30fc\u30c8\u5c3a\u5ea6\uff081\uff5e5\u30011\uff5e7\u306a\u3069\uff09\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u3001\u6e80\u8db3\u5ea6\u8cea\u554f\u306b\u5bfe\u3059\u308b\u5358\u7d14\u306a\u306f\u3044\uff0f\u3044\u3044\u3048\u56de\u7b54\u306a\u3069\u304c\u3042\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u5206\u6790\u3059\u308b\uff1a <\/b><span style=\"font-weight: 400;\">\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u305f\u5f8c\u3001\u7814\u7a76\u8005\u306f\u305d\u308c\u3092\u5206\u6790\u3057\u3066\u50be\u5411\u3001\u30d1\u30bf\u30fc\u30f3\u3001\u76f8\u95a2\u95a2\u4fc2\u3092\u7279\u5b9a\u3059\u308b\u3002 \u3053\u306e\u5206\u6790\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u8981\u56e0\u3084\u3001\u6539\u5584\u304c\u5fc5\u8981\u306a\u5206\u91ce\u3092\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u884c\u52d5\u8a08\u753b\uff1a  <\/b><span style=\"font-weight: 400;\">\u8abf\u67fb\u304b\u3089\u5f97\u3089\u308c\u305f\u6d1e\u5bdf\u306b\u57fa\u3065\u304d\u3001\u4f01\u696d\u306f\u4e0d\u6e80\u3084\u6539\u5584\u70b9\u306b\u5bfe\u51e6\u3059\u308b\u305f\u3081\u306e\u884c\u52d5\u8a08\u753b\u3092\u7b56\u5b9a\u3059\u308b\u3002 \u3053\u308c\u3089\u306e\u8a08\u753b\u306b\u306f\u3001\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3001\u307e\u305f\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u305d\u306e\u4ed6\u306e\u5074\u9762\u306e\u5909\u66f4\u304c\u542b\u307e\u308c\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u7d99\u7d9a\u7684\u306a\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\uff1a<\/b><span style=\"font-weight: 400;\"> \u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306f\u7d99\u7d9a\u7684\u306a\u30d7\u30ed\u30bb\u30b9\u3067\u3042\u308b\u3002 \u4f01\u696d\u306f\u5b9a\u671f\u7684\u306b<a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092<\/a>\u53ce\u96c6\u30fb\u5206\u6790\u3057\u3001\u6539\u5584\u304c\u52b9\u679c\u7684\u3067\u3001\u6e80\u8db3\u5ea6\u304c\u5e38\u306b\u9ad8\u3044\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3066\u3044\u308b\u3002<\/span><\/li>\n<\/ul>\n<p><b>\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306f\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u3044\u304f\u3064\u304b\u306e\u91cd\u8981\u306a\u76ee\u7684\u3092\u679c\u305f\u3059\uff1a<\/b><\/p>\n<ul>\n<li><b>\u5f31\u70b9\u306e\u7279\u5b9a\uff1a <\/b><span style=\"font-weight: 400;\">\u9867\u5ba2\u304c\u4e0d\u6e80\u3092\u62b1\u3044\u3066\u3044\u308b\u7279\u5b9a\u306e\u30a8\u30ea\u30a2\u3084\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u7279\u5b9a\u3057\u3001\u7684\u3092\u7d5e\u3063\u305f\u6539\u5584\u3092\u53ef\u80fd\u306b\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\uff1a <\/b><span style=\"font-weight: 400;\">\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u9867\u5ba2\u306f\u3001\u5fe0\u8aa0\u5fc3\u3092\u7dad\u6301\u3057\u3001\u4f01\u696d\u3068\u306e\u53d6\u5f15\u3092\u7d99\u7d9a\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3002\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u539f\u52d5\u529b\u306f\u4f55\u3067\u3042\u308b\u304b\u3092\u7406\u89e3\u3059\u308b\u4e0a\u3067\u3001<a href=\"https:\/\/ideascale.com\/blog\/what-is-research\/\">\u8abf\u67fb\u306f<\/a>\u6709\u52b9\u3067\u3042\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u8a55\u5224\u7ba1\u7406\uff1a <\/b><span style=\"font-weight: 400;\">\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u9867\u5ba2\u4f53\u9a13\u306f\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u53e3\u30b3\u30df\u306b\u3064\u306a\u304c\u308b\u304c\u3001\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u4f53\u9a13\u306f\u4f01\u696d\u306e\u8a55\u5224\u3092\u50b7\u3064\u3051\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002<a href=\"https:\/\/ideascale.com\/blog\/what-is-research\/\">\u30ea\u30b5\u30fc\u30c1\u306f<\/a>\u3001\u30d6\u30e9\u30f3\u30c9\u8a8d\u77e5\u306e\u7ba1\u7406\u3068\u6539\u5584\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u7af6\u4e89\u512a\u4f4d\uff1a <\/b><span style=\"font-weight: 400;\">\u4f01\u696d\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3092\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u306e\u671f\u5f85\u306b\u6cbf\u3063\u305f\u512a\u308c\u305f\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u7af6\u5408\u4ed6\u793e\u306b\u6253\u3061\u52dd\u3064\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u9769\u65b0\uff1a <\/b><span style=\"font-weight: 400;\"><a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u306f<\/a>\u3001\u6280\u8853\u9769\u65b0\u3084\u88fd\u54c1\u958b\u767a\u306e\u305f\u3081\u306e\u8cb4\u91cd\u306a\u30a2\u30a4\u30c7\u30a2\u304c\u542b\u307e\u308c\u3066\u3044\u308b\u3053\u3068\u304c\u591a\u304f\u3001\u305d\u308c\u304c\u6210\u9577\u3068\u5e02\u5834\u5dee\u5225\u5316\u306e\u539f\u52d5\u529b\u3068\u306a\u308b\u3002<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u7406\u89e3\u3057\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u4f53\u7cfb\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u3042\u308b\u3002 \u305d\u308c\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u3001\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u9ad8\u3081\u3001\u6700\u7d42\u7684\u306b\u306f\u7af6\u4e89\u306e\u6fc0\u3057\u3044\u5e02\u5834\u3067\u9577\u671f\u7684\u306a\u6210\u529f\u3092\u53ce\u3081\u308b\u4e0a\u3067\u3001\u6975\u3081\u3066\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u3066\u3044\u308b\u3002<\/span><\/p>\n<h2 id=\"toc_Importance_of_Customer_Satisfaction_Research\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u91cd\u8981\u6027<\/h2>\n<p><img decoding=\"async\" class=\"lazyload aligncenter wp-image-58669 size-fusion-600\" src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Satisfaction-Research-descriptive-600x737.jpg\" data-orig-src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Satisfaction-Research-descriptive-600x737.jpg\" alt=\"\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u91cd\u8981\u6027\" width=\"600\" height=\"737\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27600%27%20height%3D%27737%27%20viewBox%3D%270%200%20600%20737%27%3E%3Crect%20width%3D%27600%27%20height%3D%27737%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Satisfaction-Research-descriptive-200x246.jpg 200w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Satisfaction-Research-descriptive-244x300.jpg 244w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Satisfaction-Research-descriptive-400x491.jpg 400w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Satisfaction-Research-descriptive-600x737.jpg 600w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Satisfaction-Research-descriptive.jpg 715w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\u4eca\u65e5\u306e\u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u91cd\u8981\u6027\u306f\u3044\u304f\u3089\u5f37\u8abf\u3057\u3066\u3082\u3057\u3059\u304e\u308b\u3053\u3068\u306f\u306a\u3044\u3002 \u3053\u308c\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3068\u5168\u4f53\u7684\u306a\u4f53\u9a13\u3092\u7406\u89e3\u3057\u3001\u6e2c\u5b9a\u3057\u3001\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u306a\u30c4\u30fc\u30eb\u3067\u3042\u308b\u3002 \u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u304c\u6700\u3082\u91cd\u8981\u3067\u3042\u308b\u4e3b\u306a\u7406\u7531\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3042\u308b\uff1a<\/span><\/p>\n<p><b>1.\u9867\u5ba2\u7dad\u6301\uff1a  <\/b><span style=\"font-weight: 400;\">\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u9867\u5ba2\u306f\u3001\u5fe0\u8aa0\u5fc3\u3092\u7dad\u6301\u3057\u3001\u4f01\u696d\u3068\u306e\u53d6\u5f15\u3092\u7d99\u7d9a\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3002 \u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306f\u3001\u65e2\u5b58\u9867\u5ba2\u3092\u7dad\u6301\u3057\u3001\u89e3\u7d04\u7387\u3092\u6e1b\u3089\u3057\u3001\u8cb4\u91cd\u306a\u53ce\u76ca\u6e90\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u6539\u5584\u304c\u5fc5\u8981\u306a\u5206\u91ce\u3092\u7279\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3002<\/span><\/p>\n<p><b>2.\u30ea\u30d4\u30fc\u30c8\u30d3\u30b8\u30cd\u30b9\uff1a  <\/b><span style=\"font-weight: 400;\">\u6e80\u8db3\u3057\u305f\u9867\u5ba2\u306f\u3001\u30ea\u30d4\u30fc\u30c8\u8cfc\u5165\u3084\u7d99\u7d9a\u7684\u306a\u53d6\u5f15\u95a2\u4fc2\u3092\u7d50\u3076\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308b\u3002 \u4f55\u304c\u9867\u5ba2\u3092\u6e80\u8db3\u3055\u305b\u308b\u304b\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3001\u58f2\u4e0a\u306e\u5897\u52a0\u3068\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u3002<\/span><\/p>\n<p><b>3.\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u53e3\u30b3\u30df\uff1a<\/b><span style=\"font-weight: 400;\"> \u6e80\u8db3\u3057\u305f\u9867\u5ba2\u306f\u30d6\u30e9\u30f3\u30c9\u306e\u652f\u6301\u8005\u306b\u306a\u308b\u3053\u3068\u304c\u591a\u3044\u3002 \u5f7c\u3089\u306f\u3001\u3042\u306a\u305f\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u4ed6\u306e\u4eba\u306b\u85a6\u3081\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u53e3\u30b3\u30df\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306b\u3064\u306a\u304c\u308b\u3002 \u3053\u306e\u30aa\u30fc\u30ac\u30cb\u30c3\u30af\u306a\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u65b0\u898f\u9867\u5ba2\u3092\u7372\u5f97\u30b3\u30b9\u30c8\u3092\u6291\u3048\u3066\u96c6\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/p>\n<p><b>4.\u30d6\u30e9\u30f3\u30c9\u8a55\u4fa1\u306e\u5411\u4e0a\uff1a  <\/b><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u9ad8\u3055\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u8a55\u4fa1\u306e\u9ad8\u3055\u306b\u3064\u306a\u304c\u308b\u3002 \u9867\u5ba2\u304c\u5e38\u306b\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u3067\u80af\u5b9a\u7684\u306a\u7d4c\u9a13\u3092\u3059\u308c\u3070\u3001\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u306f\u54c1\u8cea\u3001\u4fe1\u983c\u6027\u3001\u4fe1\u7528\u6027\u3092\u9023\u60f3\u3055\u305b\u308b\u3088\u3046\u306b\u306a\u308b\u3002<\/span><\/p>\n<p><b>5.\u7af6\u4e89\u4e0a\u306e\u512a\u4f4d\u6027  <\/b><span style=\"font-weight: 400;\">\u7af6\u4e89\u306e\u6fc0\u3057\u3044\u5e02\u5834\u3067\u306f\u3001\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u30e9\u30a4\u30d0\u30eb\u306b\u5dee\u3092\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306f\u3001\u7af6\u5408\u4ed6\u793e\u3092\u51cc\u99d5\u3057\u3001\u7af6\u4e89\u512a\u4f4d\u306b\u7acb\u3066\u308b\u5206\u91ce\u3092\u7279\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3002<\/span><\/p>\n<p><b>6.\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\uff1a  <\/b><span style=\"font-weight: 400;\">\u4e00\u822c\u7684\u306a\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u306b\u5bfe\u51e6\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u30b5\u30dd\u30fc\u30c8\u3078\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u82e6\u60c5\u306e\u6570\u3092\u6e1b\u3089\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u3068\u696d\u52d9\u52b9\u7387\u306e\u6539\u5584\u306b\u3064\u306a\u304c\u308b\u3002<\/span><\/p>\n<p><b>7.\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u88fd\u54c1\u958b\u767a  <\/b><span style=\"font-weight: 400;\"><a href=\"https:\/\/ideascale.com\/blog\/what-is-research\/\">\u30ea\u30b5\u30fc\u30c1\u3092\u901a\u3058\u3066<\/a>\u96c6\u3081\u3089\u308c\u305f<a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u9867\u5ba2\u306e\u58f0\u306b\u306f<\/a>\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u88fd\u54c1\u958b\u767a\u306e\u305f\u3081\u306e\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3084\u30a2\u30a4\u30c7\u30a2\u304c\u542b\u307e\u308c\u3066\u3044\u308b\u3053\u3068\u304c\u591a\u3044\u3002 \u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3084\u55dc\u597d\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u5e02\u5834\u306e\u9700\u8981\u306b\u6cbf\u3063\u305f\u65b0\u305f\u306a\u5546\u54c1\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/p>\n<p><b>8.\u30c7\u30fc\u30bf\u4e3b\u5c0e\u306e\u610f\u601d\u6c7a\u5b9a<\/b><span style=\"font-weight: 400;\"> \u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306f\u3001\u6226\u7565\u7684\u610f\u601d\u6c7a\u5b9a\u306e\u6307\u91dd\u3068\u306a\u308b\u30c7\u30fc\u30bf\u3068\u6307\u6a19\u3092\u63d0\u4f9b\u3059\u308b\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u88fd\u54c1\u306e\u6539\u826f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u3001\u8cc7\u6e90\u914d\u5206\u306b\u3064\u3044\u3066\u3001\u5341\u5206\u306a\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u9078\u629e\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/p>\n<p><b>9.\u30ea\u30b9\u30af\u306e\u8efd\u6e1b\uff1a <\/b><span style=\"font-weight: 400;\">\u9867\u5ba2\u306e\u4e0d\u6e80\u3092\u65e9\u671f\u306b\u767a\u898b\u3057\u3001\u5bfe\u51e6\u3059\u308b\u3053\u3068\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u82e6\u60c5\u306b\u8d77\u56e0\u3059\u308b\u5426\u5b9a\u7684\u306a\u5e83\u5831\u4e0a\u306e\u4e8b\u4ef6\u3001\u9867\u5ba2\u306e\u96e2\u53cd\u3001\u307e\u305f\u306f\u6cd5\u7684\u554f\u984c\u306e\u30ea\u30b9\u30af\u3092\u8efd\u6e1b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3002<\/span><\/p>\n<p><b>10.\u5f93\u696d\u54e1\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/b><span style=\"font-weight: 400;\"> \u9867\u5ba2\u304c\u6e80\u8db3\u3059\u308b\u3053\u3068\u306f\u3001\u591a\u304f\u306e\u5834\u5408\u3001\u610f\u6b32\u7684\u3067\u3084\u308b\u6c17\u306e\u3042\u308b\u5f93\u696d\u54e1\u3068\u4e00\u81f4\u3059\u308b\u3002 \u81ea\u5206\u306e\u4ed5\u4e8b\u304c\u9867\u5ba2\u6e80\u8db3\u306b\u30d7\u30e9\u30b9\u306e\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u3068\u8003\u3048\u308b\u793e\u54e1\u306f\u3001\u81ea\u5206\u306e\u5f79\u5272\u306b\u71b1\u610f\u3092\u6301\u3063\u3066\u53d6\u308a\u7d44\u3080\u50be\u5411\u304c\u5f37\u3044\u3002<\/span><\/p>\n<p><b>11.\u9577\u671f\u7684\u306a\u4e8b\u696d\u306e\u6301\u7d9a\u53ef\u80fd\u6027<\/b><span style=\"font-weight: 400;\"> \u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u9577\u671f\u7684\u306a\u6301\u7d9a\u53ef\u80fd\u6027\u3068\u6210\u9577\u306b\u8ca2\u732e\u3059\u308b\u3002 \u305d\u308c\u306f\u3001\u7d99\u7d9a\u7684\u306a\u53ce\u76ca\u3092\u3082\u305f\u3089\u3059\u5b89\u5b9a\u3057\u305f\u9867\u5ba2\u57fa\u76e4\u306e\u69cb\u7bc9\u306b\u5f79\u7acb\u3064\u3002<\/span><\/p>\n<p><b>12.\u9867\u5ba2\u4e2d\u5fc3\u306e\u6587\u5316\uff1a <\/b><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306f\u3001\u5f93\u696d\u54e1\u304c\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u512a\u5148\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584\u3059\u308b\u65b9\u6cd5\u3092\u7d99\u7d9a\u7684\u306b\u6a21\u7d22\u3059\u308b\u3053\u3068\u3092\u5968\u52b1\u3059\u308b\u3001\u9867\u5ba2\u4e2d\u5fc3\u306e\u4f01\u696d\u6587\u5316\u3092\u4f01\u696d\u5185\u306b\u91b8\u6210\u3059\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u611f\u60c5\u3092\u6e2c\u5b9a\u3057\u3001\u6539\u5584\u70b9\u3092\u7279\u5b9a\u3057\u3001\u6700\u7d42\u7684\u306b\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u53ce\u76ca\u6027\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u5f37\u529b\u306a\u30c4\u30fc\u30eb\u3067\u3042\u308b\u3002 \u9867\u5ba2\u306e\u671f\u5f85\u304c\u9032\u5316\u3057\u7d9a\u3051\u308b\u6642\u4ee3\u306b\u304a\u3044\u3066\u3001\u305d\u306e\u671f\u5f85\u3092\u7406\u89e3\u3057\u3001\u305d\u308c\u306b\u5fdc\u3048\u308b\u3053\u3068\u306f\u3001\u9577\u671f\u7684\u306a\u6210\u529f\u306e\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3042\u308b\u3002 \u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306b\u7a4d\u6975\u7684\u306b\u6295\u8cc7\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u7d76\u3048\u305a\u5909\u5316\u3059\u308b\u5e02\u5834\u306b\u9069\u5fdc\u3057\u3001\u7e41\u6804\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/p>\n<p><span data-sheets-value=\"{'1':2,'2':'Learn more: What is Customer Research?'}\" data-sheets-userformat=\"{'2':1065473,'3':{'1':0},'12':0,'17':1,'23':1}\" data-sheets-textstyleruns=\"{'1':0}\uee10{'1':12,'2':{'2':{'1':2,'2':1136076},'9':1}}\" data-sheets-hyperlinkruns=\"{'1':12,'2':'http:\/\/ideascale.com\/blog\/what-is-customer-research\/'}\uee10{'1':38}\"><b>\u8a73\u7d30\u306f\u3053\u3061\u3089<a class=\"in-cell-link\" href=\"https:\/\/ideascale.com\/blog\/what-is-customer-research\/\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30ea\u30b5\u30fc\u30c1\u3068\u306f\uff1f<\/a><\/b><\/span><\/p>\n<h2 id=\"toc_Process_of_Customer_Satisfaction_Research\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u30d7\u30ed\u30bb\u30b9<\/h2>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u5b9f\u65bd\u30d7\u30ed\u30bb\u30b9\u306b\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3084\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3001\u5206\u6790\u3001\u6d3b\u7528\u3059\u308b\u305f\u3081\u306e\u3044\u304f\u3064\u304b\u306e\u91cd\u8981\u306a\u30b9\u30c6\u30c3\u30d7\u304c\u542b\u307e\u308c\u308b\u3002 \u3053\u3053\u3067\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3092\u5b9f\u65bd\u3059\u308b\u305f\u3081\u306e\u30b9\u30c6\u30c3\u30d7\u30fb\u30d0\u30a4\u30fb\u30b9\u30c6\u30c3\u30d7\u30fb\u30ac\u30a4\u30c9\u3092\u7d39\u4ecb\u3059\u308b\uff1a<\/span><\/p>\n<p><b>1.\u7814\u7a76\u76ee\u7684\u306e\u5b9a\u7fa9<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u76ee\u6a19\u3068\u76ee\u7684\u3092\u660e\u78ba\u306b\u3059\u308b\u3002 \u9867\u5ba2\u6e80\u8db3\u306e\u5177\u4f53\u7684\u306a\u3069\u306e\u3088\u3046\u306a\u5074\u9762\u3092\u6e2c\u5b9a\u307e\u305f\u306f\u6539\u5584\u3057\u305f\u3044\u306e\u304b\uff1f \u7dcf\u5408\u7684\u306a\u6e80\u8db3\u5ea6\u3001\u88fd\u54c1\u6e80\u8db3\u5ea6\u3001\u30b5\u30fc\u30d3\u30b9\u6e80\u8db3\u5ea6\u3001\u3042\u308b\u3044\u306f\u3053\u308c\u3089\u306e\u7d44\u307f\u5408\u308f\u305b\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u307e\u3059\u304b\uff1f<\/span><\/p>\n<p><b>2.\u7814\u7a76\u65b9\u6cd5\u306e\u9078\u629e<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u76ee\u7684\u306b\u6cbf\u3063\u305f\u9069\u5207\u306a<a href=\"https:\/\/ideascale.com\/blog\/what-is-research\/#toc_Types_of_Research_Methods\">\u8abf\u67fb<\/a>\u65b9\u6cd5\u3092\u9078\u629e\u3059\u308b\u3002 \u4e00\u822c\u7684\u306a\u65b9\u6cd5\u3068\u3057\u3066\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3001<a href=\"https:\/\/ideascale.com\/blog\/what-is-a-focus-group\/\">\u30d5\u30a9\u30fc\u30ab\u30b9\u30b0\u30eb\u30fc\u30d7<\/a>\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30ec\u30d3\u30e5\u30fc\u5206\u6790\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d5\u30a9\u30fc\u30e0\u306a\u3069\u304c\u3042\u308b\u3002 \u305d\u308c\u305e\u308c\u306e\u65b9\u6cd5\u306e\u5229\u70b9\u3068\u9650\u754c\u3092\u8003\u616e\u3057\u3001\u30cb\u30fc\u30ba\u306b\u6700\u3082\u9069\u3057\u305f\u3082\u306e\u3092\u9078\u629e\u3059\u308b\u3002<\/span><\/p>\n<p><b>3.\u30bf\u30fc\u30b2\u30c3\u30c8\u30aa\u30fc\u30c7\u30a3\u30a8\u30f3\u30b9\u3092\u7279\u5b9a\u3059\u308b<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u8abf\u67fb\u306e\u30bf\u30fc\u30b2\u30c3\u30c8\u3068\u306a\u308b\u30aa\u30fc\u30c7\u30a3\u30a8\u30f3\u30b9\u3084\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c8\u3092\u5b9a\u7fa9\u3059\u308b\u3002 \u6b63\u78ba\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5f97\u308b\u305f\u3081\u306b\u3001\u30b5\u30f3\u30d7\u30eb\u30b0\u30eb\u30fc\u30d7\u304c\u9867\u5ba2\u30d9\u30fc\u30b9\u3092\u4ee3\u8868\u3059\u308b\u3082\u306e\u3067\u3042\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p><b>4.\u30ea\u30b5\u30fc\u30c1\u6a5f\u5668\u306e\u4f5c\u6210<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u8abf\u67fb\u7968\u3001\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u539f\u7a3f\u3001\u30c7\u30a3\u30b9\u30ab\u30c3\u30b7\u30e7\u30f3\u30ac\u30a4\u30c9\u306a\u3069\u306e\u8abf\u67fb\u624b\u6bb5\u3092\u4f5c\u6210\u3059\u308b\u3002 \u554f\u3044\u5408\u308f\u305b\u306f\u3001\u6b63\u78ba\u3067\u516c\u5e73\u3067\u3001\u7814\u7a76\u76ee\u7684\u3068\u5bc6\u63a5\u306b\u7d50\u3073\u3064\u3044\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p><b>5.\u30c7\u30fc\u30bf\u53ce\u96c6<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u304b\u3089\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306b\u3001\u9078\u629e\u3057\u305f\u8abf\u67fb\u65b9\u6cd5\u3092\u5b9f\u65bd\u3059\u308b\u3002 \u3053\u308c\u306b\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u914d\u5e03\u3001\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3084<a href=\"https:\/\/ideascale.com\/blog\/what-is-a-focus-group\/\">\u30d5\u30a9\u30fc\u30ab\u30b9\u30b0\u30eb\u30fc\u30d7\u306e<\/a>\u5b9f\u65bd\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30ec\u30d3\u30e5\u30fc\u3084\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3067\u306e\u8a00\u53ca\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3001\u3055\u307e\u3056\u307e\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d5\u30a9\u30fc\u30e0\u306e\u63d0\u4f9b\u306a\u3069\u304c\u542b\u307e\u308c\u308b\u3002<\/span><\/p>\n<p><b>6.\u30c7\u30fc\u30bf\u306e\u5206\u6790<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u305f\u3089\u3001\u4f53\u7cfb\u7684\u306b\u5206\u6790\u3059\u308b\u3002 \u56de\u7b54\u306e\u50be\u5411\u3001\u30d1\u30bf\u30fc\u30f3\u3001\u76f8\u95a2\u95a2\u4fc2\u3092\u8abf\u3079\u308b\u3002 \u30c7\u30fc\u30bf\u304b\u3089\u610f\u5473\u306e\u3042\u308b\u6d1e\u5bdf\u3092\u5f15\u304d\u51fa\u3059\u305f\u3081\u306b\u7d71\u8a08\u5206\u6790\u6280\u8853\u3092\u4f7f\u7528\u3059\u308b\u3002<\/span><\/p>\n<p><b>7.\u8abf\u67fb\u7d50\u679c\u306e\u89e3\u91c8<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u7814\u7a76\u76ee\u7684\u306e\u67a0\u5185\u3067\u767a\u898b\u3092\u5206\u6790\u3059\u308b\u3002 \u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u305d\u308c\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u8981\u56e0\u306b\u3064\u3044\u3066\u3001\u30c7\u30fc\u30bf\u3068\u6d1e\u5bdf\u304b\u3089\u4f55\u304c\u898b\u3048\u3066\u304f\u308b\u306e\u304b\u3002 \u63d0\u4f9b\u3059\u308b\u5546\u54c1\u306e\u9577\u6240\u3068\u77ed\u6240\u3092\u8a8d\u8b58\u3059\u308b\u3002<\/span><\/p>\n<p><b>8.\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u3055\u307e\u3056\u307e\u306a\u57fa\u6e96\uff08\u4eba\u53e3\u7d71\u8a08\u3001\u8cfc\u8cb7\u5c65\u6b74\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306a\u3069\uff09\u306b\u57fa\u3065\u3044\u3066\u30c7\u30fc\u30bf\u3092\u30bb\u30b0\u30e1\u30f3\u30c8\u5316\u3057\u3001\u7570\u306a\u308b\u9867\u5ba2\u30b0\u30eb\u30fc\u30d7\u5185\u306e\u7279\u5b9a\u306e\u50be\u5411\u3092\u660e\u3089\u304b\u306b\u3057\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u3088\u308a\u7684\u3092\u7d5e\u3063\u305f\u884c\u52d5\u8a08\u753b\u304c\u53ef\u80fd\u306b\u306a\u308b\u3002<\/span><\/p>\n<p><b>9.\u30d9\u30f3\u30c1\u30de\u30fc\u30ad\u30f3\u30b0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u6307\u6a19\u3092\u696d\u754c\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3084\u81ea\u793e\u306e\u904e\u53bb\u306e\u30c7\u30fc\u30bf\u3068\u6bd4\u8f03\u3057\u3001\u4ed6\u793e\u3084\u904e\u53bb\u306e\u5b9f\u7e3e\u3068\u306e\u76f8\u5bfe\u7684\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><b>10.\u884c\u52d5\u8a08\u753b<\/b><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/ideascale.com\/blog\/what-is-research\/\">\u8abf\u67fb\u304b\u3089<\/a>\u5f97\u3089\u308c\u305f\u6d1e\u5bdf\u306b\u57fa\u3065\u304d\u3001\u5b9f\u884c\u53ef\u80fd\u306a\u6226\u7565\u3068\u8a08\u753b\u3092\u7b56\u5b9a\u3059\u308b\u3002 \u5f37\u5316\u304c\u5fc5\u8981\u306a\u30a8\u30ea\u30a2\u3092\u6b63\u78ba\u306b\u7279\u5b9a\u3057\u3001\u305d\u306e\u512a\u5148\u9806\u4f4d\u3092\u5b9a\u3081\u308b\u3002 \u3053\u308c\u3089\u306e\u61f8\u5ff5\u306b\u5bfe\u51e6\u3059\u308b\u305f\u3081\u306e\u8a08\u753b\u3092\u7acb\u3066\u308b\u3002<\/span><\/p>\n<p><b>11.\u5b9f\u65bd\u65b9\u6cd5<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u884c\u52d5\u8a08\u753b\u3092\u5b9f\u884c\u306b\u79fb\u3059\u3002 \u88fd\u54c1\u306e\u6539\u5584\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u5411\u4e0a\u3001\u30d7\u30ed\u30bb\u30b9\u306e\u6700\u9069\u5316\u306a\u3069\u3001\u3042\u3089\u3086\u308b\u5909\u66f4\u3092\u5b9f\u65bd\u3059\u308b\u3002 \u95a2\u9023\u30c1\u30fc\u30e0\u304c\u3053\u308c\u3089\u306e\u5909\u66f4\u3092\u5b9f\u884c\u3059\u308b\u305f\u3081\u306b\u9023\u643a\u3057\u3001\u30b3\u30df\u30c3\u30c8\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u3002<\/span><\/p>\n<p><b>12.\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30eb\u30fc\u30d7<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u6539\u5584\u306e\u52b9\u679c\u3092\u7d99\u7d9a\u7684\u306b\u30e2\u30cb\u30bf\u30fc\u3059\u308b\u3002 \u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u305d\u306e\u4ed6\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u7d99\u7d9a\u7684\u306b<a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092<\/a>\u53ce\u96c6\u3057\u3001\u5909\u66f4\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u30d7\u30e9\u30b9\u306e\u5f71\u97ff\u3092\u4e0e\u3048\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u8a55\u4fa1\u3059\u308b\u3002<\/span><\/p>\n<p><b>13.\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u7d50\u679c\u3092\u3001\u7d44\u7e54\u5185\u306e\u4e3b\u8981\u306a\u5229\u5bb3\u95a2\u4fc2\u8005\u3068\u5171\u6709\u3059\u308b\u3002 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400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u30d7\u30ed\u30bb\u30b9\u306b\u304a\u3051\u308b\u3053\u308c\u3089\u306e\u30b9\u30c6\u30c3\u30d7\u306b\u5f93\u3046\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u4f53\u9a13\u3092\u7d99\u7d9a\u7684\u306b\u5411\u4e0a\u3055\u305b\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6539\u5584\u3057\u3001\u6700\u7d42\u7684\u306b\u5e02\u5834\u3067\u306e\u9577\u671f\u7684\u306a\u6210\u529f\u3092\u9054\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/p>\n<p><span data-sheets-value=\"{'1':2,'2':'Learn more: What is Customer Feedback Analysis?'}\" data-sheets-userformat=\"{'2':1071745,'3':{'1':0},'10':2,'12':0,'14':{'1':3,'3':1},'15':'Arial','17':1,'23':1}\" data-sheets-textstyleruns=\"{'1':0}\uee10{'1':12,'2':{'2':{'1':2,'2':1136076},'9':1}}\" data-sheets-hyperlinkruns=\"{'1':12,'2':'http:\/\/ideascale.com\/blog\/what-is-customer-feedback-analysis\/'}\uee10{'1':47}\"><b>\u8a73\u7d30\u306f\u3053\u3061\u3089<a class=\"in-cell-link\" href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback-analysis\/\" rel=\"noopener\">\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u5206\u6790\u3068\u306f\uff1f<\/a><\/b><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":72,"featured_media":71823,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3457],"tags":[],"contributor":[3519],"class_list":["post-71822","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-3457","contributor-3519"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3068\u306f\u4f55\u304b\uff1f \u5b9a\u7fa9\u3001\u91cd\u8981\u6027\u3001\u30d7\u30ed\u30bb\u30b9<\/title>\n<meta name=\"description\" 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