What is user feedback?
User feedback is the collection and organization of user-based suggestions, ideas, and sentiment. That information is often used to develop product roadmaps, assess the future of a business, and more. This can also be used for citizen feedback on government policies, states, and more. However, some platforms serve both user feedback and public policy feedback. User feedback is one of the best ways to change, innovate, and improve a business.
How can I collect user feedback with IdeaScale?
Sometimes all a business wants is a survey or form that can be added via HTML to any web page. That form allows users to solicit limited, one-way feedback. But instead of just simply delivering a survey that users may choose to respond to or ignore, IdeaScale gives you the option to create a user feedback community that can be embedded within your website in just minutes. In this way, you not only receive responses to specific questions, you can also get answers to questions tat you never even thought to ask.
The best part is, this form can be used to collect crowdsourced feedback so anyone in your organization can build and expand on the original idea. As momentum behind the idea grows, they are prioritized and evaluated against various criteria and allow companies to know what changes would be of most value when it finally comes time for implementation.
But what happens once the initial ideas are collected? Community members identify the best ideas through a variety of different methods: voting, commenting and tagging. Those ideas are built out and refined by teams of experts and enthusiasts who pitch the final suggestion to those with the ability to make a decision. Those stakeholders evaluate these finalist ideas against weighted sets of criteria and business goals and find the ideas that best serve the future of any business or organization. Launch a test community today.