In early April, IdeaScale added another organization to its storied ranks: the New York Police Department.
In an article in The New York Times, the NYPD shared their plans to start a pilot program of IdeaScale as an avenue of citizens sharing concerns. The plan is to implement the program in a few neighborhoods in the 109th Precinct in Queens, using the platform specifically for reporting on quality of life issues, at least at the beginning.
The NYPD has tried other campaigns aimed at connecting with the citizens of New York, specifically via social media, which have not been as successful as they had hoped. Many individual officers have taken to pushing out information and responding to concerns via Twitter, but the possibilities are exponentially wider with IdeaScale because it is so much more interactive and dynamic. Not only can citizens recommend quality of life improvements around their neighborhoods, they will also be able to vote and collaborate with their neighbors, working together with police as well to present ideas and innovate.
Further, it provides folks the opportunity to participate in an easy, low-impact way: they can contribute without having to leave home, which ultimately means they will be more likely to participate.
Deputy Inspector Thomas Conforti of the NYPD, in response to concerns that IdeaScale may just be used to reinforce police priorities, said that was not the intention. The NYPD plans to utilize the platform not only responsively, but also by presenting questions about specific topics for feedback from the population.
The introduction of IdeaScale to these communities began on April 8. We look forward to observing how the NYPD’s use of IdeaScale will grow and develop, as well as how they will choose to moderate and interact with the citizens who utilize the platform.
What do you think about the NYPD’s use of IdeaScale?