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Author Archives: Vivek Bhaskaran

Can You Benefit from an Employee Onboarding Survey?

employee onboarding surveyThe employee onboarding survey is a detailed survey that is used by an organization for the employees who have joined the organization recently. This survey typically measures the level of satisfaction of the newly recruited employees, to evaluate their overall recruitment experience. It’s a closed form of crowdsourcing that can benefit your company. 

Employee onboarding is a process that not only entails onboarding new employees but also helps them adjust to the social and performance aspect of the organization. This is an extremely important process to help the newly recruited employees to settle comfortably in the organization and also take the first step in understanding the policies and procedures of the organization.

If you have been employed before, chances are you surely have experienced some form of employee onboarding. From the minute you stepped into the organization, there are a number of processes that you will need to get accustomed to. Employee onboarding makes the process a little less stressful for the employees. All theses So, to ease the tension onboarding process allows them to kick-start their engagement with the organization. 

There are two distinct types of employee onboarding process:

  1. Formal onboarding: This process is more about the employee(s) getting familiar with policies and other important attributes that effectively helps the employee adjust to their new position in the organization. This is a more systematic and organized process and includes a formal welcome and orientation for the new recruit.
  2. Informal onboarding: This is a semi-organized process, where the new employee learns from the more experienced members of his/her team. This is a more practical approach where real-time scenario and challenges help the new employee to get out of his/her comfort zone and be a valuable addition to the team.  

It totally depends on the work culture of the organization what onboarding process to follow. However, the onboarding process is incomplete without taking a proper feedback from the newly recruited employees. Here is where the employee onboarding survey plays a major role. The survey questions asked in this survey will help collect responses that will help an organization determine the success of the process.

10 Key Employee Onboarding Survey Questions

  1. Considering your entire onboarding experience with the organization, on a scale from 0-10, how likely are you to recommend the organization to your family and friends?
  2. Were you provided with the right information about the organization during the recruitment process?
  3. What are the three things we could have done differently to improve your onboarding process?
  4. What are the three reasons for you to join this organization?
  5. Were you employed anywhere else before joining this organization?
  6. Do you feel welcome in this organization?
  7. Are you happy to be a part of this organization?
  8. Do you see yourself working for this organization in the next 5 years?
  9. Do you think your team members motivate you to perform your tasks efficiently?
  10. Are you able to manage your work life balance?

Why is an Employee Onboarding Survey Used?

Some of the biggest reasons why the employee onboarding survey is to be conducted are:

  • To know what an employee thinks about the organization’s procedures and policies.
  • To gauge if the newly recruited employee is equipped to perform in the new role and fulfill their primary responsibility.
  • Make the new employee abreast of what the individual’s expectations are and what are the organization’s expectations of the employee.
  • To understand any further information or training is required so that the employee can perform better in the existing role.
  • To collect first-hand employee feedback to measure the success of the onboarding process.

Learn more: Top 15 Employee Engagement Survey Questions for Your Next Questionnaire

Why Should You Conduct a Supervisor Evaluation Survey?

Supervisor Evaluation SurveyEvaluation and feedback are important factors that contribute towards an employee’s overall growth in an organization. Every employee intends to work harder with each passing day and deliver the best possible results. Employee evaluation is a usual process in a startup as well as a multinational organization. Gone are the days where yearly reviews used to be a top-down approach. These days, most organizations prefer conducting a 360 degree evaluation survey.

Supervisor evaluation is a part of the 360 degree evaluation. Each supervisor would have rated their team members as a part of employee evaluation, but how many of them are rated for their performances? For an elevated progress, an organization would aim at a 360 growth and this includes supervisor evaluation at regular time intervals as well. A supervisor evaluation survey is conducted to understand employee perspectives about questions such as “Does the supervisor recognize your achievements?” or “What is the extent of guidance provided by the supervisor?” or “Is the supervisor’s behavior fair to you and your co-workers?” etc.

It can definitely be a little confusion around the reason of conducting a supervisor research. Surveys, online or offline, are one of the most productive data-collection sources. Online surveys, especially, are tools that gather real-time insights by maintaining anonymity of the respondents which makes them a suitable source to conduct supervisor evaluation.

Here are 3 reasons to conduct an effective supervisor evaluation survey:

  • Employees provide empirical information about their supervisors:

Every employee would know the best about their supervisors. Details about a supervisor’s management skills, team motivation to maximize productivity and other such factors. For a supervisor to produce effective results year-on-year, it is important for them to productively work towards improving their managerial skills for the team.

  • Honest responses help a supervisor in growing:

Every individual aspires to progress in their career. Feedbacks and opinions boost an employee’s growth. Supervisors can learn how their team member perceive their efforts and what is the scope for improvement. Honest feedback allows supervisors to progress and be better at what they do!

  • Cultivate a progressive work culture:

An organization’s culture depicts its work and productivity. By conducting a supervisor evaluation survey, the organization can enhance their work culture. A transparent work culture where supervisors work on the feedback provided by employees, will progress by leaps and bounds.

Transparent and constructive opinions about supervisor’s work ethic, bias within team members, how they handle pressures at work, punctuality etc. can be helpful for the betterment of the supervisor’s productivity.

3 important steps to follow while conducting a supervisor evaluation survey:

  1. Step 1: Use one of the survey templates offered by survey softwares such as QuestionPro and customize the questions according to the required supervisor information.
  2. Step 2: Decide the aspects which need to be evaluated, for instance, work ethic, punctuality, job delivery, fairness of work etc. Questions to gain information about such factors can be included.
  3. Step 3: The organization must make the rules and guidelines of the survey very clear to the employees in order to avoid an inappropriate work environment.

What is a Conference Feedback Survey?

Conference Feedback SurveyConference feedback surveys are sent out to participants after they attend a conference to learn from them the areas which can be improved and those that they appreciate. Insights collected from a conference feedback can be influential in constantly elevating efforts of conducting impeccable conferences. Which speakers were loved, were the staff members helpful at every juncture of the conference and was the topic covered impactful enough for the attendees – these are just some of the aspects of a conference which can be analyzed via a survey.

Every attendee has a different point of view, each of which will contribute towards the improvement of the next conference and this will, in turn, improve an organization’s reputation. Due to the variation involved in experiences of attendees, it is important to gather as much information as possible in order to ensure that the next conference can be made better.

These days, organizations prefer conducting online conference feedback surveys using free softwares like QuestionPro , to gain real-time information about the effectiveness of a conference. An organization’s management can also entrust mobile kiosk surveys during the course of the conference for maximum feedback collection at the ease of attendees, who can simply walk up to a kiosk and answer the survey on any mobile/tablet device.

A conference is an ideal platform for professionals to come together to share their experience and knowledge. It is also a platform which needs to be almost flawlessly executed to be appreciated by the attendees.

Here are the top 5 conference feedback survey questions an organization cannot afford to miss.

  1. Please rate your overall satisfaction with this conference.

The overall success of a conference drives on this rating question as it helps an organization to analyze the conference speakers, arrangements, staff, food, and beverages, location, duration, time etc.

 

  • Did the conference fulfill your reason for attending?

 

Every individual at the conference has an objective behind attending the conference. This question can provide information about the topic relevance and fulfillment to most attendees. An organization should include this question to evaluate whether their selection of topic and corresponding speakers was suitable for most attendees and if not, how they can improve on topic selection in their next conference.

 

  • Considering your experience at our conference, how likely are you to recommend it to your colleagues and friends?

 

A Net Promoter Score question is the most productive of all the questions in terms of understanding satisfaction and shareability. Will the attendees talk positively about the conference? If yes, how likely are they to actually recommend one of our next conferences? – Answers to such questions decide the degree of success of the conference.

 

  • Which of the following topics would you be interested in attending a conference on?

 

Attendees are most appropriate sources to gather data about which topic should the topic of the next conference be. This question can offer a variety of conference topic options which can be conducted according to their priorities.

 

  • Which speaker(s) were you mostly interested in listening to?

 

An organization selects speakers on the basis of their wealth of knowledge and experience. But, did the attendees resonate with the speaker selection and which speakers did most of the attendees appreciate. Gather data about speaker preferences so that the upcoming conference can have speakers who are crowd pullers.

Learn more: Conference Feedback Survey

Strengthening Democracy using Real Time Governance

Real Time GovernanceWhat is real time governance?

Real Time Governance is an ideal democratic and citizen empowerment process where citizen involvement is amplified using online feedback platforms such that “opinion” translates into governmental policy.

The first such initiative was launched by the the Obama Administration in 2009 under the name of Open Government Initiative (OGI). This created the framework for subsequent citizen involvement platforms under OGI such Change – a citizen petition online platform, Challenge, Open Data and more!

Citizen experience and feedback management

Sometimes, policy initiatives started by one entity are implemented even better by others. While the Obama administration laid the first foundation work for real time governance, other nations have taken it much further towards true implementation in policy making. For instance, in Dubai, the government has set up one of the World’s most “measurable” scores for “citizen happiness.” Its simple but highly insightful Citizen Happiness Meter a simple Net Promoter Score (NPS) or Customer Satisfaction (CSAT) survey to get powerful feedback on citizen satisfaction.

One of the critical reasons why this program has been so successful in Dubai is because the government understood something – citizen satisfaction must be prioritized as highly as customer satisfaction.

However, if a nation wants to truly create a real time governance platform – they need to focus on comprehensive citizen experience and feedback mechanisms where metrics for each industrial sector have to be different.

Specialized insights with specific industry-based feedback surveys and polls will play a far greater role in drilling down into the specifics of citizen experience.

For example, a person in the Mining industry will be far more involved in providing valuable feedback to the government if the survey questions are specifically oriented towards understanding pain points and satisfaction for people employed in that specific industry.

Similarly, most questions for the Mining industry will be irrelevant for the IT industry where a different set of questions will be required to get a comprehensive understanding in the software industry.

How to make real time governance truly effective?

The simplest answer will be – through a complete 360-customer satisfaction metrics mechanism for citizens. This doesn’t just mean sending a generic poll to people asking how their day went using public resources – it means that a government needs to deploy comprehensive feedback collection and management platform.

In a broader sense, there need to be two types of citizen feedback mechanisms for it to be truly effective:

Citizen feedback for private resources: This is particularly geared towards understanding employee satisfaction with organizations, how fairly private businesses treat employees, do their companies follow minimum wage policies, work hours, access to maternity leave and so on. This will also include satisfaction while using and purchasing basic consumer products from private businesses.

What is important to note here is that private businesses stand to gain (not lose) through governmental oversight. Private businesses depend on customer satisfaction to drive their businesses and if the government can provide additional industry insights as well as benefits for serving people well, it’s a win-win!

Citizen feedback for public resources: Public resources feedback will cover all resources controlled by the government and utilized by the people. This includes all public sector businesses and public resources such as parks, sanitation, transportation and so on. Historically, public sector resources are viewed as inefficient and inadequate by most users of these facilities. A citizen feedback mechanism in real time governance is the key towards identifying pain points and creating action plans for effective implementation of solutions.

The Data Economy & GDPR – Innovating around Regulation!

Data Economy and GDPRWhen you hear the word “regulation” – the first thing that comes to mind is bureaucracy. Especially, when it comes to the European Union!

The EU directive of data-protection, privacy and general regulation of its data-economy is largely tied to the upcoming launch of the GDPR regime in May 2018. As with every regulation, there are perceived winners and losers – and ample room for innovation within the regulatory framework.

The Data-Economy

Reselling consumer behavior data has been the bedrock of almost all the major online platforms in the last decade. Facebook, Pinterest, Reddit, LinkedIn and even Google – their business models are all predicated on massive user adoption and then monetization through selling access to the users based on behavior – Search in Google’s case and connections in Facebook’s case. Most consumers don’t directly pay for “Free” services like Google, Facebook, WhatsApp, LinkedIn. They however do pay for it – indirectly by buying from services that advertise on each of those platforms. So – to say that it’s essentially free, belies that fact.

GDPR & Data

The digital exhaust that people leave – breadcrumbs of behavioral information is valuable to brands and advertisers. Google, more than a decade ago, was one of the first companies to effectively monetize behavior – “search” – Search was a behavior and Google, through it advertising auction model – monetized the search behavior efficiently. Most people did not understand the co-relation, at least in terms of what they were providing google in exchange of a “Free” search tool.

GDPR is the first piece of regulation that has come about to regulate the data collection economy. Naturally, when any regulation is enabled or established, there are folks for and against it. Salesforce for example has announced that it’s shutting down SalesforceIQ (a lower priced CRM) since it’s costing them too much to be GDPR compliant for that tool.

Balancing the power equation

In the data-economy, the power is largely with the platform providers. This is inevitable. The platforms are designed to consolidate data and resell it – in aggregate or via targeted access. GDPR attempts to shift that balance. The core ethos behind GDPR is to make sure that power is established back to the consumer and privacy is taken seriously along with rules of what companies can do (or can’t do) with the digital exhaust.

Innovation through the prism of regulation

With the advent of blockchain, the decentralized economy is getting created. This decentralization, directly helps the core ethos of GDPR. No one company is 100% responsible for data and users can choose to participate or not in systems.

Blockchain based systems are open – open source as well as protect anonymity. The biggest advantage of blockchain systems is the ability for participants to benefit from the value that they are creating. For example, in Facebook or LinkedIn – users who create content never see a dime. Their content is used to connect and create an marketplace – where advertisers bid for access, but content producers never see a dime. This is by design – since Facebook and LinkedIN are providing us the platform.

With blockchain based systems, participants can benefit intrinsically from their contribution. Moreover, folks who enable the eco-systems to thrive, creating more connections or providing more content are financially rewarded more – in the form of coins that are co-related to the utility or value that users are providing.

GDPR & the 4 Important Tenets

The team @ QuestionPro will be hosting a webinar around GDPR and Data Collection – and how companies need to retool themselves to be GDPR compliant. While GDPR itself has over 58 chapters, we’ll be dissecting that and provide everyone with the 4 key elements of GDPR that all companies that are either in EU or touch EU citizens need to think and brace for : Free Webinar : How is GDPR going to affect you?