As an account management intern at IdeaScale, you will primarily be assisting the Head of Customer Success on various account team projects. These could include many aspects, from analyzing accounts to supporting the account team with research and campaign materials. So, be prepared to take on any projects that would add value to the account team and the business as a whole! You will have the responsibility to monitor the progress of your work and communicate it with your managers. At the same time, you will also receive personal training from the Head of Customer Success to ensure your success in this role!  

Some potential responsibilities: 

  • Research and gather information for the Head of Customer Success and the account teams’ daily operations  
  • Analyze business data with Salesforce, Excel, and other analytical tools
  • Create surveys for internal and external research on accounts
  • Collect information and generate campaign materials for account managers 
  • Research new solutions and tools on how to integrate new software

What you bring to the team: 

  1. Analytical/communications/teamwork skills 
  2. Persistence in getting the information you need 
  3. Interest in project management
  4. Interest in business analytics to inform customer success 
  5. Ability to convene to a variety of stakeholders, collect and synthesize inputs
  6. Creative problem-solving
  7. Advanced knowledge in MS Suite (MS Word, MS Excel) and Google Suite (Google Sheet, Google Slide, Google Word) 
  8. Basic knowledge in survey tools such as SurveyMonkey or Qualtrics 

How to apply:

Please send a resume and cover letter to [email protected]