Social media platforms. Email. Video messaging. These days, long distance communication is easier than ever before. This ease of crossing the void has allowed folks with a common aim and a like mind—even if they are separated by distance—to come together. This is true of fandoms, like Whovians or Hamilton superfans; it is true of news events, like the Supreme Court upholding marriage equality; it is true of political and social movements, like those in relation to the 2016 Election. It is also true of governmental agencies who span a wide area but are working to maintain cohesiveness and efficiency.
The Western Australia Police are an exemplary case for using an online platform in order to improve legislation and the quality of life, not only for the citizens they protect but also for the police jurisdictions themselves. In fact, the Western Australia Police were awarded a 2015 Innovation Management Award for Best Engagement Strategy.
The Western Australia Police jurisdiction is responsible for policing the world’s largest single geographic jurisdiction; not just Australia’s largest geographic jurisdiction, the world’s largest. Their territory covers over 2.5 million square miles. That’s quite a spread! As a result of this widespread coverage area, as well as rate of growth, it was becoming more important to the WA Police to examine and reevaluate all aspects of policing services.
In response, they implemented Frontline 2020 using the IdeaScale platform. By providing an online community for WA Police in which they could recommend improvements and collaborate on new ideas, Frontline 2020 helped bridge the physical gap between these public servants. WA Police also discovered that internal engagement increased when every participant received personalized responses, even if the suggested idea was not implementable for practical reasons.
When examining such a massive machine, efficiency (both monetary efficiency and manpower efficiency) is everything. Consider these wins which have already been produced as a result of the Frontline 2020 initiative: a legislative change saved 46,000 frontline hours each year; streamlined reporting procedures, which saved 8,000 hours annually; and changing the rules regarding warrant service that saved thousands of hours in travel time. Perhaps an even greater landmark, the initiative included over 60% of the workforce participating in the process, across distances, in pursuit of a common goal.
To find out more about how the Western Australia Police are using IdeaScale to improve their own lives and the lives of their citizens, click here to download the recent case study.