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Virtual suggestion boxes allows customers and employees to connect with a company anytime, anywhere. Because the IdeaScale tool is mobile optimized, it can engage at the point of sale, but also long after the transaction has been completed throughout the customer and employee lifecycle so that the feedback is always immediate and something that the rest of the community can interact with. Unlike a typical suggestion box, the IdeaScale virtual suggestion box gathers these members ideas, builds communities around them, and because members can vote on and share each piece of information, the best ideas invariably appear on the top of the heap. It allows the conversation and the community to live in multiple places without being dependent on in-person monitoring while also remaining accessible for numerous stakeholders at any given time.
IdeaScale easily handled the large volume of traffic coming from the WhiteHouse.gov website.Lena Trudeau
Users can submit file attachments directly to idea submissions. The uploaded files--even multi-page PDFs--render inline and can even expand to fullscreen mode. Thumbnails appear in the idea overview page to let end users know there?s something to look at.
Campaigns make navigating your IdeaScale community even easier. Manually create or upload campaigns to organize your ideas into groups. Additionally, sub-campaigns can be added to tier your community's ideas.
IdeaScale allows the integration of Google Analytics or any other web trafficking tools into your IdeaScale code.