Using Custom Domains (or Subdomains) for IdeaScale
How can I use my own custom domain for IdeaScale?
In order to get the Custom URL Branding option to work correctly YOU WILL NEED TO ADD/MODIFY your domain's DNS settings. If you are not aware of what DNS is or if you do not have access to update your DNS records, you cannot use the Custom URL Branding options. Please contact your internal IT staff or your system administrator for more information. IdeaScale Technical Support cannot help you setup DNS for your domain.
To get started :
Step 1: Add a CNAME DNS Record to your existing domain - Eg. ideas.mycompany.com and point it to app.verticalpanel.com
Host
Type
Value
ideas.mycompany.com
CNAME
app.verticalpanel.com
DO NOT ADD an A-Record, You must use a CNAME Record Type
Step 2: After adding the CNAME DNS Record, make sure that the IP Address resolves to the same IP address as app.verticalpanel.com - You can try ping ideas.mycompany.com to make sure that the address resolution is working correctly. If you did step one correctly, ping ideas.mycompany.com should resolve to one of our server cluster IP addresses.
When you change your domain DNS settings, these new settings must propagate throughout the worlds DNS servers.It also means that every ISP ( Internet Service Provider ) must update thier DNS recoreds to reflect these new changes, The propagation process will take at 24 - 48 hours to complete.
GoDaddy.com
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DirectNic.com
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I have modified the DNS settings. What is the next step?
Go To:
Login » IdeaScale » My IdeaScale (Select IdeaScale Portal) » Settings » Global
Click on the Customize URL link
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Enter in the required URL and click on the Update button
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License Restrictions
This feature/tool [Custom Domain Settings] is not available as part of any of our standard self-service licenses. It is part of our Enterprise Service License. Please contact your Account Manager for pricing and options for purchasing the Enterprise Service License.
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