New Ideas : Comcast Ideascale

DVR managed remotely

Fri, 25 Jul 2008 00:00:00 PDT

Add and maintain DVR recordings through the web. I would love to be able to log in and manage my recordings.

Comments (0)Posted By : parag on 07/25/2008 under Products

Customer service: Read the notes

Fri, 25 Jul 2008 00:00:00 PDT

Have the customer service reps take a minute to read the notes in the customer’s file so that the customer does not start out frustrated with having to rehash everything.

Comments (0)Posted By : parag on 07/25/2008 under Customer Service

Outage notification

Fri, 25 Jul 2008 00:00:00 PDT

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Notify customers when neighborhoods will be maintained so that they can have an alternative in place when they lose connectivity (i.e. through flyers on doors or email). A lot of people work from home nowadays and they rely on the internet connection.

Comments (0)Posted By : parag on 07/25/2008 under Products

Rewind a couple of seconds

Fri, 25 Jul 2008 00:00:00 PDT

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The older model of DVR used to rewind the program by a couple of seconds when fast forwarding so that you wouldn’t miss the start of the program after commercials. It would great to see that reinstated.

Comments (0)Posted By : parag on 07/25/2008 under Products

Courtesy call

Fri, 25 Jul 2008 00:00:00 PDT

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Have servicemen call if they are going to be late with a new estimated time so people are not waiting around.

Comments (0)Posted By : parag on 07/25/2008 under Customer Service

Test Idea

Fri, 25 Jul 2008 00:00:00 PDT

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Test Idea

Comments (0)Posted By : parag on 07/25/2008 under Website